Phelps subcontractors-aiip2015
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Build your business and provide a better product/service for your client through subcontracting
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Phelps subcontractors-aiip2015
- 1. Subcontracting SuccessMarcy Phelps Phelps Research AIIP 2015 mphelps@phelpsresearch.com Twitter: @marcyphelps
- 2. Subcontracting Success Why? What? When? Who? How?
- 4. Client Contractor Subcontractor Richer product Added value Learn new skills Faster service New services / products Increase revenue Single point of contact Flexibility / availability Make new connections Trusted advisor Better vendor / service provider to clients Better vendor / service provider to clients Bigger projects Increase revenue
- 5. What? Complementary skills High demand Short timelines Local needs
- 7. Who? Regular group of contractors / new contacts as needed Direct / indirect contacts Committed to profession / references / reputation Newbies? “Associates” / “Team members”
- 8. How? Tips for Subcontracting Success
- 9. Top Tip: Communicate early and often! Goals Expectations Changes Timeframe / budget issues Quality issues Process evaluation / refinement
- 10. Contractors Vet your subcontractors Try a pilot project Get organized (process, timelines, templates, paperwork) Manage expectations (yours and theirs)
- 11. Contractors Build in time to train, manage, do quality control Make it seamless for client Need to make money, but don’t be cheap Pay promptly
- 12. Subcontractors Treat as any other client/contract Be adaptable Provide the “extras”
- 13. Subcontractors Offer suggestions when appropriate Send invoices quickly No surprises No inappropriate communications with client
- 14. The Golden Rule: Do unto others as you would have them do unto you.
Editor's Notes
- My experience has been as both a contractor and sub; Now mostly as a contractor. Insights from my experience – also from those who responded to my email survey on AIIP-L
- Contractors – It’s OK to not do it all – We don’t have to be that independent.
- Basic client management skills Communicate early and often Before, during, after Fees, payment schedule, requirements, format, deadlines, touch points, client communications
- Samples?
- Samples?
- Be 100% focused on client’s outcome Be a chameleon Having a specialized skill is not enough (e.g., great public records searcher) – Anticipate needs, communicate, respond quickly/concisely
- Be 100% focused on client’s outcome Be a chameleon Having a specialized skill is not enough (e.g., great public records searcher) – Anticipate needs, communicate, respond quickly/concisely
- Subcontracting comes in many different flavors – Partnerships, mentorships, or a series of one-night stands Just remember to treat others as you would want to be treated, and all should go well.