1. SERHII ZHURAVLOV
Date of birth: 4 August 1987
Address: 68/70 Rewolicji 1905r Str, ap. 52, 90-222 Lodz, Poland
Telephone: +48 608 820 217
E-mail: SerhiiZhuravlov@gmail.com
Work experience
December 2015 –
Present
September 2015 –
December 2015
Product Support Engineer, IT Service Desk Expert
Fujitsu Technology Solutions Sp. – Lodz, Poland
 Knowledge of IT terminology specifically experience in Data Centers/servers
 Professional experience in support for IT Projects
 Experience in project reporting (Program Milestones, RAID's, KPI's, SLA's)
 Experience in communication to Program Management/Stakeholders
 Windows 10 and Citrix iGo transitions, responsible for trainings and reporting
 Preparing and analyzing financial data reports, project performance and agents’
performance reports, presenting reports to the audience
 Monitoring Team members in terms of reaching contractual SLA's
 Monitoring agents’ performance combined with motivating and encouraging
team members, preparing and conducting technical and process trainings
 Creating and managing knowledge articles to the Knowledge Management
 Ensuring Knowledge Management process, procedures, and work instructions
are adhered to by all relevant parties
 Developing, amending and maintaining process and work instructions
 Analyzing incidents, finding root causes and arranging implementations of
solutions, troubleshooting, brainstorming
 Leading conference calls with support groups and resolvers based across various
countries, (i.e.: Costa Rica, UK, Portugal, Hungary, India, Malaysia) in order to
find solutions to complicated issues
IT Service Desk Agent with English and Russian
Fujitsu Technology Solutions Sp. – Lodz, Poland
 Receiving calls, emails from users and performing the 1st line support due to
users’ needs
 Processing incidents, service requests, route them to the resolver groups
 Changing user’s accounts in AD, IAM portal, recovering in McAfee
 Using Citrix, Triole, Lotus Notes, Outlook, Remote Desktop Access and other
 Solving incidents of software faults (O365 products, SAP, Lotus Notes).
January 2015 –
August 2015
Electrical Engineer
Technoimpex LTD – Cherkasy, Ukraine
 Assembly of power and control boxes (stations) for elevators, magnet sensors,
cabin remote controls, pre-installation ring-out and check.
 Creating and improving non-standard power boxes according to the customer
needs.
June 2009 –
October 2012
Engineer in Program-adjusting of Fire and Security Alarm Systems and Video
Observation Systems
Security and Protection Systems LTD – Cherkasy, Ukraine
 Involving new companies into the cooperation and development of product
strategy in sales, material and technical supply;
 Handling budgeting, finding and holding new customers by proving economical
expedience of the installation of different equipment types
 Providing software support for Accounting department: client bank app, software
for salaries and vacations, social security and pension funds apps, managing users
on Windows Server, updating certificates
 Providing support for video observation client app, adjusting video streaming
from the server to different users

2.  Generating technical solutions, drawing up projects for security and video
observation systems
 Offering technical security solutions: installing, servicing and adjusting video
observation systems, fire and security alarm systems, entrance door intercoms and
building computer and phone networks
June 2008 –
September 2008
Engineer in installing Fire and Security Alarm Systems. 2nd
University Internship.
Security Grad Service LTD – Cherkasy, Ukraine
 Installing Fire and Security Alarm Systems, doing treatment of metal girders for
fire protection.
June 2006 –
September 2006
Electrical installer. 1st
University Internship.
SanTechMontazh LTD – Cherkasy, Ukraine
 Installing electric wiring, electric cases, lighting, wall outlets, cable channels.
Education
September 2004 –
June 2009
Electrical Engineer. Master
Department of Electronic Technologies
Cherkasy State Technological University, Cherkasy, Ukraine
Courses attended: Physics, Maths, Engineering Graphics, Systems of Electric Supply,
Electrical Machines, Automatic Electric Drive, Renewable Power Sources, Industrial
Electronics, Relay Protection, Power Monitoring and others.
May 2008 –
August 2010
Master in Finance
Department of Professional Re-Training
Cherkasy State Technological University, Cherkasy, Ukraine.
Courses attended: Finance, Investment Management, Entrepreneurship, Financial Market,
Credit Systems, Financial Risk Analysis, International Economics, Marketing, Management,
Stock Market, Macro- and Microeconomics, Tax Systems, Maths, and others.
Language
Proficiency
English (fluent)
Ukrainian (native)
Russian (native)
Polish (beginner)
Computer skills Competent with AD, McAfee ePo console, Ticketing tool (Triole), Microsoft Office
programmers, browsers, program for technical drawing: Kompas-3D, AutoCAD, programs for
testing and adjusting computers.
Other
accomplishments
 ITIL Workshop Certificate, April 2016, Fujitsu, Lodz, Poland
 Excel Intermediate Certificate, May 2016, Fujitsu, Lodz, Poland
 Participation in Intensive course of English, 2011
Michael Gott International English Dynamics School
 Work as part of a student programme in the USA, May-August 2007
White Glove Moving and Storage – Bayonne, NJ, USA
Providing moving service by filling documents, packing and moving furniture,
household equipment
 Work as Horse Care and Stable Intern, February 2013 – April 2014
Donse Avlsgard – Horsholm, Denmark
Providing care of racing horses, daily examination of horses health state, planning
diet, tacking up horses for Cross-Country hunting, improving infrastructure,
maintaining and developing garden zone, preparation for exclusive once-a-year
Cross-Country hunting, heavy machine maintenance assistance.
 Participation in International exhibition in security industry and conferences in fire
protection industry 2010, 2011 – Kyiv, Ukraine.
 International driving license, category B.
Hobbies Automotive technologies, swimming, sports, dancing, travelling.