This document outlines the process and deliverables for assembling, designing, completing and analyzing internal and external resources to gather data, knowledge, and information. It involves conducting quantitative and qualitative surveys, focus groups, and optional attendee notes. Deliverables include survey response data and contact information, patterns in the data, product concept hypotheses, target markets and preliminary economics forecasts. Knowledge deliverables synthesize the data into relationships, the competitive landscape and gaps requiring further exploration. Information deliverables summarize and report the raw data and assembled knowledge.