Whenever we receive complain on Performance, we look for what causes the problem for this transaction and come up with the solution – mostly from Database end. A lot of tools/techniques from Infrastructure end and Approach/Method are being used in the phase of Performance Troubleshooting. In Digital era the traditional approach is not enough to restore services against performance issue(s). It is now agreed that digitalization brings performance challenges in a complex manner. Hence, a unified approach is required to fix performance issue.
Time Management – Clock Time & MIND Time is the heart of Performance, is my research output. And Critical Thinking is the only way to QoR.
Oracle Ebiz R12.2 Features -- Ravi Sagaramravisagaram
The deck provides the new features with Oracle Ebiz R12.2 released in Sept 2013. It compares the new features in R12.2 with prior release R12.1.3 and provides setups. The deck was presented at NCOAUG in March 2014.
OOW15 - Simplified and Touch-Friendly User Interface in Oracle E-Business Suitevasuballa
This session details the latest simplified and mobile user interface (UI) in Oracle Application Framework–based applications in Oracle E-Business Suite. The simplified UI provides a new home page and a set of new components optimized for display on mobile devices such as tablets. In addition, the Oracle Application Framework UI components offer several touch-friendly gestures for common actions, for a smarter and more efficient end user experience. Come see the new components, the new gesture-based touch interactions, and a modernized skin that completely transforms the Oracle E-Business Suite end user experience.
OOW15 - personalize and extend oracle ebs for desktops and tabletsvasuballa
This Oracle development session covers a wide range of options for personalizing and extending your existing Oracle E-Business Suite applications for standard desktops and mobile devices. It explains how to use Oracle Application Framework personalization to tailor the functionality of Oracle E-Business Suite to meet your organization’s needs in an upgrade-safe manner. In addition, learn about new Oracle Application Framework end user personalization mobile capabilities for optimizing the experience on iOS or Android tablets with minimum effort, and how to leverage the new gesture capabilities and tablet-optimized UI components in your customizations and extensions to make your applications touch friendly.
Oracle Ebiz R12.2 Features -- Ravi Sagaramravisagaram
The deck provides the new features with Oracle Ebiz R12.2 released in Sept 2013. It compares the new features in R12.2 with prior release R12.1.3 and provides setups. The deck was presented at NCOAUG in March 2014.
OOW15 - Simplified and Touch-Friendly User Interface in Oracle E-Business Suitevasuballa
This session details the latest simplified and mobile user interface (UI) in Oracle Application Framework–based applications in Oracle E-Business Suite. The simplified UI provides a new home page and a set of new components optimized for display on mobile devices such as tablets. In addition, the Oracle Application Framework UI components offer several touch-friendly gestures for common actions, for a smarter and more efficient end user experience. Come see the new components, the new gesture-based touch interactions, and a modernized skin that completely transforms the Oracle E-Business Suite end user experience.
OOW15 - personalize and extend oracle ebs for desktops and tabletsvasuballa
This Oracle development session covers a wide range of options for personalizing and extending your existing Oracle E-Business Suite applications for standard desktops and mobile devices. It explains how to use Oracle Application Framework personalization to tailor the functionality of Oracle E-Business Suite to meet your organization’s needs in an upgrade-safe manner. In addition, learn about new Oracle Application Framework end user personalization mobile capabilities for optimizing the experience on iOS or Android tablets with minimum effort, and how to leverage the new gesture capabilities and tablet-optimized UI components in your customizations and extensions to make your applications touch friendly.
Oracle has been working hard for several years in building Oracle Fusion Applications which are slated to be released sometime during 2010. In this session, you will learn basic concepts of Fusion Applications, User Experience/UI Shell, features and functionality of Applciations. Present information about the Oracle Fusion Applications Present key concepts and ideas behind Fusion Applications Discuss the key technologies used by Oracle for Fusion Applications
informatica power center 9 Online Training is Offering at Glory IT Technologies. We have Certified Working Professionals on this Modules. They trained so many Global Students, We also Provides Corporate Training, Job/Project Support Services to informatica power center 9 . We are Only Institute Delivering Best Online Training Services to this Module.
Guidelines to determine the right interface when integrating with sap systems...Alaa Karam
The purpose of this document is to help and guide projects with application integration components to determine the right interface when communicating with SAP systems.
OOW15 - technical upgrade best practices for oracle e-business suite 12.2vasuballa
This session is ideal for organizations thinking about upgrading to Oracle E-Business Suite 12.2. It covers the fundamentals, including the technology stack components and supported upgrade paths. Hear from Oracle development experts about the recommended practices for executing the Release 12.2 technical upgrade, with special considerations for minimizing your downtime. Also get to know about relatively recent upgrade resources.
Making IT Work for Your Business - 4 Key Concepts to Get the Most Out of Your...Audrey Reynolds
Learn key tools, processes and best practices from the Business Analyst toolbox that you can use to make better technology decisions and manage your IT projects effectively.
7 Rights newest invention on information system.Md Al Amin Raju
7 RIGHTS and which organization helps to do it. And please mention that at the University of Chittagong, Bangladesh, under the faculty of Business Administration, this 7 RIGHTS was disclosed first time in this manner and the professors as audiences agreed on it. Also, link this to the research article.
Oracle has been working hard for several years in building Oracle Fusion Applications which are slated to be released sometime during 2010. In this session, you will learn basic concepts of Fusion Applications, User Experience/UI Shell, features and functionality of Applciations. Present information about the Oracle Fusion Applications Present key concepts and ideas behind Fusion Applications Discuss the key technologies used by Oracle for Fusion Applications
informatica power center 9 Online Training is Offering at Glory IT Technologies. We have Certified Working Professionals on this Modules. They trained so many Global Students, We also Provides Corporate Training, Job/Project Support Services to informatica power center 9 . We are Only Institute Delivering Best Online Training Services to this Module.
Guidelines to determine the right interface when integrating with sap systems...Alaa Karam
The purpose of this document is to help and guide projects with application integration components to determine the right interface when communicating with SAP systems.
OOW15 - technical upgrade best practices for oracle e-business suite 12.2vasuballa
This session is ideal for organizations thinking about upgrading to Oracle E-Business Suite 12.2. It covers the fundamentals, including the technology stack components and supported upgrade paths. Hear from Oracle development experts about the recommended practices for executing the Release 12.2 technical upgrade, with special considerations for minimizing your downtime. Also get to know about relatively recent upgrade resources.
Making IT Work for Your Business - 4 Key Concepts to Get the Most Out of Your...Audrey Reynolds
Learn key tools, processes and best practices from the Business Analyst toolbox that you can use to make better technology decisions and manage your IT projects effectively.
7 Rights newest invention on information system.Md Al Amin Raju
7 RIGHTS and which organization helps to do it. And please mention that at the University of Chittagong, Bangladesh, under the faculty of Business Administration, this 7 RIGHTS was disclosed first time in this manner and the professors as audiences agreed on it. Also, link this to the research article.
Business process analysis and optimization: A pragmatic approach to business ...Mozammel Hoque
The rapidly changing economic and socio-economic environment has led to think how to keep the business processes continuously optimized in highly uncertain and unexpected markets. This turbulent market situation has been brought two major challenges - Socio-cultural (Behavioral) challenge and Technical challenge (IT). The current industry practice and the academic researchers are trying to get out of this by looking the answer from the technology and business model end: “HOW” to manage the challenges of continuous change concentrating on flexibility and speed, maintainability and scalability, cost. Aftermath of it, there is numerous business process modeling techniques are being proposed by the researchers and the technology industry that well captures both approaches - Quantitative analysis: Objective Approach and Qualitative analysis: Subjective Approach though these approaches have its own drawback. (It is not the purpose of this seminar to enlighten on this drawback.) But, the socio-cultural challenge is ignored though our investigation reveals that Information behavior changes faster than information systems, which has driven us to work on it. Therefore, the aim of this seminar is to demonstrate how socio-cultural factors have significant impact, i.e. WHY IT MATTERS, on the success of business process optimization.
Presented by:
Bank of America
QuantumConnect
We will examine the three pillars of successfully running learning as a business: standardization, technology, and resourcing.
For Learning to be a legitimate business, it must possess the infrastructure fundamentals that enables all other business units to thrive.
Successful business requires: your ability to produce a consistent and reliable product, the technology that provides you the visibility to lead and results you can measure, and your ability to effectively optimize your resources (internal and outsourced).
To effectively learn a business, you must:
Understand the secrets to successfully aligning your resources, including outsourcing
Understand the workflow technology required to run your organization as a business
Understand the challenges and techniques used to standardize development across an enterprise.
These are possibly the largest barriers to success and are most certainly the most notable areas that are subject to failure.
• Moving towards automation: identifying pain points and benefits to ensure a smooth transition
• Examining the costs savings of automation in areas such as headcount and administration
• Improving turnaround times and increasing efficiency by automating workflows
• Measuring the success of automating workflows
Employee Expert has built a Cloud based global SaaS product - Employee Service Platform - focused on automating all of Employee related operations in a boundary-less manner on a single platform.
This is our idea of Future Workplace: friction-less experience for Employees to get all their work done on a Singular platform.
This presentation was presented at HR 2007 in Los Vegas. It shows the top 10 reasons behind Intervoice\'s success with its global SAP HCM implementation.
Strengthening the connection between technical education and employmentMozammel Hoque
Changing the current nature of work/job rely on multi-level competencies though till now for many students and families, technical education is still considered as the path to a better future. In this seminar it is intended to demonstrate what approach could be followed by teachers-students and planners in order to meet the labor market.
It is all agreed that High-level Competency: a critical asset for Individuals, Businesses, and Country are the means of economic growth. We can attain it by linking Technical Education with Employment that must meet the labor market needs, which in turns meeting the strategic options of the poverty reduction agenda of the government. Hence STEP - Skills and Training Enhancement Project was adopted in 2010 through TVET - Technical and Vocational Education and Training system. Skill competition is one of many ways to promote TVET. “How can this Competence be generated by the Technical Education System?” is going to be disclosed here.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Welcome to the first live UiPath Community Day Dubai! Join us for this unique occasion to meet our local and global UiPath Community and leaders. You will get a full view of the MEA region's automation landscape and the AI Powered automation technology capabilities of UiPath. Also, hosted by our local partners Marc Ellis, you will enjoy a half-day packed with industry insights and automation peers networking.
📕 Curious on our agenda? Wait no more!
10:00 Welcome note - UiPath Community in Dubai
Lovely Sinha, UiPath Community Chapter Leader, UiPath MVPx3, Hyper-automation Consultant, First Abu Dhabi Bank
10:20 A UiPath cross-region MEA overview
Ashraf El Zarka, VP and Managing Director MEA, UiPath
10:35: Customer Success Journey
Deepthi Deepak, Head of Intelligent Automation CoE, First Abu Dhabi Bank
11:15 The UiPath approach to GenAI with our three principles: improve accuracy, supercharge productivity, and automate more
Boris Krumrey, Global VP, Automation Innovation, UiPath
12:15 To discover how Marc Ellis leverages tech-driven solutions in recruitment and managed services.
Brendan Lingam, Director of Sales and Business Development, Marc Ellis
Assure Contact Center Experiences for Your Customers With ThousandEyes
Performance optimization: A combination of User Experience, Business and IT
1. Performance Optimization:
A combination of User Experience, Business and IT
Md MozammelHoque
Enterprise Consultant
Presented by
Chittagong Mohila
PolytechnicInstitute
Organized by
From 14:00pm to 17:00pm 19 JUL 2017
2. Name Md Mozammel Hoque
Designation Enterprise Consultant at InfraOptimization
Career at a glance
17 years+ as Executive leader, Enterprise Consultant, Researcher, Program Manager,
and Software Engineer in Telco, Banking, Manufacturing and Retail Industries. He
supported more than 70 Clients (on site and off-shore) with hundreds of projects in
the area of OLTP, DWH, DSS, Graph DB covering North America, Europe, West Africa
and Asia. He worked as (Assistant) Researcher on the field of Socio-Anthropology,
and had teaching experience.
He has served as Enterprise Consultant at InfraOptimization, as Management &
Strategy Consultant at E-Tec Ltd., as CTO at NTS, as Sr. Technical Consultant at
Huawei (Base Zone: West Africa), as Oracle Trainer at IBCS-PRIMAX and as APPS DBA
at DatabaseIntelligence (Russia).
Publication
A number of Technical and Non-Technical articles were published including Unique
Research in 3MS/HUAWEI Case Center. Introduced 7 RIGHTS concept for better
business output, which was disclosed (and organized by) at the Faculty of Business
Administration, University of Chittagong, Bangladesh on May 25, 2016.
Public Speaker
He has been the speaker on Optimization: Business and IT hosted by the University
of Chittagong, Bangladesh and IBCS-Primax (Dhaka, Bangladesh).
Professional
Certification
Oracle Certified Expert (OCE) - Oracle RAC 11g Release 2 and Performance Tuning,
Oracle Certified Specialist (OCS) - Oracle Database 11g Data Warehouse, Oracle
Certified Professional (OCP) - R12, 11g, 10g and 9i.ITIL V3 Foundation Certified from
EXIN. Passed Total 31 exams with all distinct result i.e. Database, Operating System,
Network, Security, OCS/CBS, Storage, ITIL etc. in HUAWEI exam system.
Reward
Honorable Performance Reward for the year of 2013, Best performance award for
the year of 2012 for Etisalat Nigeria project from Huawei, and Two times best
performance award (2010 and 2011) from Zain (now Airtel) Telco in Nigeria on
behalf of International Turnkey System.
Education
MSC and BSC in Applied Informatics in Economics from Rostov State University of
Civil Engineering, Russia in 2006
MA in 1997 and BA in 1996 in History from the University of Dhaka, Bangladesh
Languages known Bengali, English, Russian, and French
3. Presenter’s Thought
Quality of Critical Thinking (from Heart and
Brain) and Practicing Culture of Quality leads
to Quality of Results.
Learn from Learners & Feel it.
- What to Know | Do
- Why to know | Do
- How to Know | Do
Process:
Key Learning Principle
Procedure
5. Concept ofPerformance
Business, User Experience and ITPerspective
Holistic Concept
QoS – Quality of Service: Objective measure related to the technology.
QoE | QoX | QX– Quality of Experience : Subjective measure from user’s
perspective. QoE provides an assessment of human expectations, feelings,
perceptions, cognition and satisfaction with respect to a particular product,
service or application. QoE is a blueprint of all human subjective and objective
quality needs and experiences arising from the interaction of a person with
technology and with business entities in a particular context.
UX ( User Experience) is all about user feeling , i.e self-directed, self-*.
Source: https://en.wikipedia.org/wiki/Quality_of_experience
6. Concept ofPerformance
Business, User Experience and IT
Performance is only about time, which is defined by Perspective and Perception:
User Experience (psychological), Business (objective) and IT.
Time can be analyzed by Wait: Active Wait Time and Passive Wait Time, and/or
Delay, which differs from person to person, business to business. Hence, Time is
a relative concept. From User’s perspective performance cannot be measured by
calculation method because user’s experience (UX) is controlled by his own Time
– Heart & Brain. From Business angle performance can be measured if there is
performance baseline/metrics, which is controlled by Clock time, i.e. Objective
Time. Objective Time can be defined, measured, managed and improved because
it can be tracked, monitored and controlled.
Measures of effectiveness (MOE) is how well the task is accomplished.
Measures of performance (MOP) is, components or subsets of MOEs, a
quantifiable process , which is defined by business and User perception.
Performance Management ensures Performance Metric/Measurement are met
from the correlation of UX, Business and IT end.
Performance Improvement is not Performance Optimization. Performance
Improvement means doing things faster and Performance Optimization means
efficiency and effectiveness in order to meet a user’s and Business expectation.
7. Concept ofPerformance
Business, User Experience and ITPerspective
Any user request has wait event, which is categorized as follows:
- Active Wait: Busy Time
- Passive Wait: Idle Time
According to D. Maister, M. Davis, J. Heineke and E. Peppiatt
Psychology ofwaiting is as follows:
Occupied time (Active Time) feels shorter than unoccupiedtime
(Passive Time)
People want to get started (pre-process waits feel longer than in-
processwaits)
Anxiety makes waits seemlonger.
Uncertain waits are longer than known, finitewaits.
Unexplained waits are longer than explainedwaits.
Unfair waits are longer than equitablewaits.
The more valuable the service, the longer the customer will wait.
Solo waits feel longer than group waits.
Uncomfortable waits feel longer thancomfortable waits.
New or infrequent users feel they wait longer than frequent users.
Time
Assessment
Measurement
Evaluation
Objective time (Clock Time) and Psychological Time (BrainTime)
Monitoring the progress
Gauzing themetrics
Determination
8. Performance Concern
What matters to User and/or Business
What to monitor to manage quality of User Experience
User Experience (UX) vs Usability
Slowtime vsDowntime
Application Uptime vs User Experience and Expectation
Active Wait vs Passive Wait
Request Time vs Response Time
Real Time vs Right Time
Response Time vs Speed
Digital Technology vsReality
Minimize the GAP between User Experienceand Expectation
Performance Improvement vs Optimization
Perception vs Perspective
Maximum Tolerable Downtime/Degradation/Outage (MTD | MTO)
9. The Relationship Between the Business Impact
Analysis and Risk Assessment
Business Impact Analysis focuses on theimpact of service
disruption: slow performance or outage.
Risk Assessment answers the ability to deliver.
According to ISO 27001, better safe thansorry.
What needs to be protected?
Who/What are the threats and vulnerabilities?
What are the implications if they weredamaged or lost?
What is the value to theorganization?
What can be done to minimize exposure to the loss or damage?
Time
Assessment
Measurement
Evaluation
Objective time (Clock Time) and Psychological Time (Brain &HeartTime)
Monitoring the progress
Gauzing themetrics
Determination
10. Tolerance Management
Maximum Tolerable Downtime/Degradation/Outage (MTD | MTO)
which defines the total amount of time that a business process
can be disrupted without causing any unacceptable
consequences.
MTD = RTO + WRT
Work Recovery Time (WRT) determinesthe maximum
tolerable amount of time that is needed to verify the system
and/or data integrity.
Recovery Time Objective (RTO) determines the maximum
tolerable amount of time needed to bring all critical systems back
online.
Recovery Point Objective (RPO) determines the maximum
acceptable amountof data loss measured in time
11. Impact ofPerformance
When GoesWrong
Frustration
An emotional Impact of Performance.
Comes from Delay | Passive Wait | Slow Performance,
i.e. Total failure of Time Management:
UX Heart & Brain Time
Business Business Time Metrics
IT Business Application and Infrastructure
Consequences:
- Loss of Loyalty
- Loss ofRevenue
12. Approaches to Performance Issue
Focus: What Matters & Reflection to User, Business and IT
Overarching understanding of the impact of Business and User - Perception ,
Perspective and Interaction and Performance Concern Areas have been triggered
to ponder developing a unified approach to performance issue.
Approaches to Performance issue should be Logically and Holistically followed by
understanding Enterprise Architecture and Gathering Required Information to be
analyzed accurately.
What is the Performance problemstatement?
Where is the PerformanceProblem?
Defining &Isolating Issue
What
Where
When
Is Slow?
Is Dependency?
13. Approaches to Performance Issue
Focus: What Matters & Reflection to User, Business and IT
Approach Name: OverallMethod – Clock Time & MIND Time
Scope of Approaches: Analysis and Analytics
- UX - Perception and Perspective (Brain & Heart Time)
- Analyze all Business Processes & Business Transactions
- Analyze the IT Architecture
Explanation: Overall Method , A Critical Thinking Approach, leads to the
pinpoint root cause of the performance problem. This approach is not only
fix the performance issue(s) but also heals the others unknown problems.
14. Way of Performance Management
http://www.mynetworks.me/wp-content/uploads/2015/07/ITIL-poster-2011.pdf
Service
design
Service
operation
Continual
service
improvement
Service
transition
Service
strategy
Services Life cycle
ITIL® 2011 – The big picture
Lean Six Sigma