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Strategic Management Maturity Model
PERFORMANCE MEASURES
DEVELOPED FOR
STRATEGIC OBJECTIVES
Think of a screw driver and
a screw
SIMPLE to use , Right ???
Notif we didn’t know how to turn
you can’t
MEASURE
Failure,
it
CORRECT
you can’t
IF
The Process
Expected Targets &
Thresholds
are established
Baseline & Benchmarking data
Implementation
Measurement
ADVANTAGES
To see if the strategy is working
Focus employees' attention on what
matters most to succeed
measurement of
accomplishments
Simplifying complex matters
Why some
Strategies
fail ?
Vision barrier
People barrier
Resource barrier
Management barrier
Balanced
scorecard
Balanced
Scorecard
is a
management
tool
Early 20th
century
Origins
1950’s
TABLEAU DE BOARD
TABLEAU DE BOARD
Align business activities to vision and strategy
IMPROVE INTERNAL & EXTERNAL COMMUNICATIONS
PERFORMANCE AGAINST STRATEGIC GOALS
• Learning & Growth Perspective
• Business Process Perspective
• Customer Perspective
• Financial Perspective
•Learning & Growth
Perspective
• Business Process Perspective
• Customer Perspective
• Financial Perspective
Individual and corporate
self-improvement
Necessary for knowledge workers to
be in a continuous learning mode
• Includes mentors
and tutors within
the organization
• Ease of
communication
among workers
• Technological
tools
• Learning & Growth Perspective
•Business Process
Perspective
• Customer Perspective
• Financial Perspective
Designed by those who know these
processes most intimately
Whether products and services
conform to customer requirements
• Learning & Growth Perspective
• Business Process Perspective
•Customer Perspective
• Financial Perspective
Leading Indicator of future trend
Developing metrics for satisfaction
• Learning & Growth Perspective
• Business Process Perspective
• Customer Perspective
•Financial Perspective
Timely and accurate funding data
will always be a priority
Risk assessment
and
cost-benefit
data
Strategy Mapping
THE FUNDAMENTAL
Q
I
U
E
O
S
NS
T
insert
¥€$
:-)
Learning
perspective
Process
perspective
Customer
perspective
Financial
perspective
How will we sustain our
ability to change and improve?
What business processes
must we excel at?
How should we
appear to our customers?
How should we
appear to our shareholders?
step-by-step
connection between
strategic objectives in
the form of a
Cause-and-Effect
chain
communication
tools used to
display
How value
is created
for the
organization
Strategic foundation
Strategic objectives expressed in
relation to action and activities
Basic Communication Plan
Basic flow of Strategic Area within the
Balanced Scorecard
Linking a strategic goal to a
strategic area
Flowing strategic objectives within the
Financial Perspective
Linking customer objectives to
financial objectives
Linking objectives down to Internal
Processes
Strategic objectives defined for all four
perspectives
Critical components
Measurement Template
Cause Effect Relationship between
Leading and Lagging Indicators
Setting targets based on strategic
goals
Adding Measurements and Targets to
the Balanced Scorecard
Compare Programs with Strategic
Objectives for Strategic Impact
Supplement the Balanced Scorecard
with Programs
Examples
Virtual dashboard
Components
Advanced charting
Visual maps
Stoplight charts
Gantt charts
Budget
Time
Budget
Quality
Timing
Budget
Timing
Quality
Budget
Risk
Scope
Timing
Quality
Risk
Budget
Deployment
Performance measurement balanced scorecard

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