1. Peter Penklis
42 Plateau Drive
Springwood QLD 4127
0424 997 829
ppenklis@gmail.com
Skilled and professional manager, clerk and support worker with diverse
experience in public, private and community sector roles.
My capacity to lead multidisciplinary teams in fast-paced, high-volume
and high-risk work environments has allowed me to establish an
outstanding professional track record. I now wish to apply my skills and
experience to a challenging role with the Queensland Department of
Community Safety.
PROFILE
KEY SKILLS
x An almost 30-year career in a variety of public
and private sector roles.
x Additional community sector and volunteer
experience including in custodial and prison
environments.
x Directly relevant law degree qualifications.
x Extensive experience working in front-line
customer service roles.
x Strong communication skills with an ability to
build and maintain working relationships with
internal and external stakeholders.
x Demonstrated capacity to lead teams in
high-risk working environments.
x Community sector qualifications and
experience working with those suffering
from mental health issues.
x Strong conflict resolution skills with a
capacity to diffuse challenging situations.
x Established case management experience
in legal and community sector roles.
x A committed team player with a genuine
enthusiasm for achieving team goals.
CAREER SUMMARY
Support Worker
Salvation Army Moonyah Recovery Services (2012 – current)
Volunteer
Prisoners' Legal Service, Queensland (2010 – 2011)
Advocate
Rail, Tram and Bus Union (2010)
Station Manager
RailCorp (1985 – 2010)
Subpoena Clerk
RailCorp Legal (2000)
Client Case Worker
Redfern Legal Centre (1997 – 2000)

2. EMPLOYMENT HISTORY
Support Worker
Salvation Army Moonyah Recovery Services
(2012 – current)
In 2012 I secured a role with the Salvation Army, overseeing the provision of services and support
to a large group of clients with mental health issues. In general I am responsible for nightshifts,
and work autonomously to manage facilities and services.
Key responsibilities:
x Working autonomously to manage large facilities and respond to emergencies and urgent
requests for support and assistance quickly and efficiently.
x Planning and undertaking nightshift duties and coordinating handover to day staff including
shift reports and client-specific notes.
x Responding to emergencies effectively and dealing with difficult and aggressive clients
struggling with a range of mental health issues.
x Undertaking conflict resolution between clients and other stakeholders.
x Liaising with client friends, family and service providers to enable visits, including appropriate
arrivals and departures from organisation facilities.
x Maintaining security facility to ensure client safety.
Admin Assistant
Prisoners' Legal Service, Queensland
(2010 – 2011)
Having moved to Queensland, I volunteered with the Prisoners’ Legal Service. I undertook a
range of legal research and drafting, and assisted prisoners with applications and submissions. I
also worked to assist prisoners to identify external opportunities that might allow them to
proactively contribute to their own rehabilitation.
Advocate
Rail, Tram and Bus Union
(2010)
Having established a legal track record and a comprehensive working knowledge of
transportation policy and operations, I secured a role as an Advocate with the Rail, Tram and Bus
Union, responsible for representing clients before the Transport Appeals Board.
Key responsibilities:
x Preparing briefs, case notes and evidentiary documentation in collaboration with clients.
x Appearing on behalf of applicants before the Chairperson or Deputy Chairpersons of the
Board to put client cases forward and present arguments and evidence.
x Maintaining a comprehensive working knowledge of employment practices, awards,
conditions, and public sector employment guidelines.
x Establishing and maintaining a strong network of contacts among transport sector
stakeholders and employment advocates to ensure availability of advice.
Peter Penklis | 2

3. EMPLOYMENT HISTORY (cont.)
Station Manager
RailCorp
(1985 – 2010)
For 25 years I was employed in a range of roles with RailCorp NSW, the state’s public sector
transport infrastructure and services provider. Between 2000 and 2010 I was employed as a
Station Manager, responsible for overseeing all day-to-day station operations.
Key responsibilities:
x Supervising station teams and ensuring the completion of all set tasks and the provision of
high levels of customer service at all times.
x Identifying opportunities for service or operational improvement, and implementing business
process changes to drive efficiency and productivity.
x Contributing to the development and implementation of OH&S plans and public safety
plans, and the enforcement of policies and guidelines.
x Overseeing a range of transactions, cash movements, banking and reconciliation.
x Managing station staff including industrial relations, leave and performance.
x Liaising with police and emergency services to manage specific incidents.
x Familiarising myself with and implementing network-wide initiatives and public safety
campaigns to improve safety and reduce serious incidents.
x Coordinating station security to ensure a safe working and travelling environment.
Subpoena Clerk
RailCorp Legal
(2000)
In 2000 I secured a placement with RailCorp Legal to enable me to complete units required for
my law degree. I was seconded to the role while maintaining my substantive position as a
Station Manager, and was tasked with a wide range of legal and administrative work.
Key responsibilities:
x Preparing and issuing subpoenas related to RailCorp legal activities and cases.
x Coordinating the preparation of legal advice, briefs and comprehensive reports for internal
stakeholders in support of strong legal decision-making.
x Undertaking legal research and summarising research into topical reports.
x Liaising with internal and external stakeholders to arrange conferences, meetings and
briefings relating to particular cases or issues.
x Attending disciplinary hearings, tribunal hearings and court appearances to support lawyers
appearing on behalf of the organisation in a range of matters.
x Reviewing staff disciplinary files and making recommendations to senior lawyers.
x Assessing and vetting contracts in line with specific internal guidelines and standards.
Peter Penklis | 3

4. EMPLOYMENT HISTORY (cont.)
Client Case Worker
Redfern Legal Centre
(1997 – 2000)
While completing my law degree I worked out-of-hours as a Case Worker with the Redfern Legal
Centre, supporting lawyers, other case workers and legal advisors to prepare cases and represent
clients in a wide range of legal contexts.
Key responsibilities:
x Preparing advice for clients and for lawyers to enable cases to be progressed, and to enable
clients to be represented in forums including courts and tribunals.
x Undertaking a wide range of research under instruction from senior lawyers.
x Coordinating teleconferences, conferences in person and interpretation services.
x Organising referrals for clients to NGOs, government agencies and private legal advisors.
Peter Penklis | 4
EDUCATION & TRAINING
Education:
Certificate IV in Alcohol and Other Drugs Work and Mental Health
Yeronga TAFE (2011)
Bachelor of Laws
University of New South Wales (2001)
Training:
First Aid Certificate
Salvation Army (2014)
REFEREES
Referees per online application.