Deborah Crowe has over 30 years of experience in case management, marketing, and education. She founded her own successful consulting firm specializing in disability case management and has held executive roles in marketing and education. Her background demonstrates extensive experience in leadership, relationship building, program development, and expertise in areas such as acquired brain injury, disability claims, and medical rehabilitation.

1. DE B O R A H CR O W E
14 Sunrise Crescent, London, Ontario N5V 4W2
Phone: 519.457.0909 Cell: 519.878.5839 E mail: deb.crowe@orogers.com
Initiator of action, swiftly eradicates hindrances to take an empathetic, hands-on approach to
delivering a justified and mutual agreement
Stalwart, radiates dedication and commitment throughout emotional and sensitive case management.
Sets and maintains high integrity and standards, drives towards achieving operational and business
excellence. Thrives in chaos, ignites engagement from diverse stakeholders to set a positive direction.
Collaborative and inspiring leader, optimizes talent, attentive listener, confident and articulate
communicator, succinctly relays messages with compassion and clarity.
P R O F E S S I O N A L E X P E R I E N C E
Prince George Retirement Residence, Lucan, Ontario 2013 – 2014 (Contract Position)
EXECUTIVE DIRECTOR, MARKETING
Engaged in a one year contract to re-brand, develop, implement and execute Special Care Unit for Memory
Care, operation, logistical and management duties as well as full creation of sale/marketing department
including CRM database development, creation and design of all marketing materials, social media
development and coordination and webmaster.
Davwill Consulting Inc., London, Ontario 1990 – 2013
PRINCIPAL
Established and managed a highly regarded firm specializing in catastrophic disability case management,
medical rehabilitation assessments, augmentative technical services and vocational rehabilitation.
 Gained acceptance in the diverse medical community across Ontario and Northern US combating
scepticism regarding the lack of a Nursing or Health Practitioner designation.
 Designed the vision, goals and composed the ambitious business plan, consistently meeting the
defined objectives, requiring the hiring of 4 additional staff including a Nurse, Vocational
Specialist and 2 Administrators to cater to the rapid growth.
 Steered the business into an acknowledged leader in disability case management in Ontario,
considered an expert in out-of-province OHIP claims, providing fair and friendly opinions to
deliver synergy through mediation, satisfying both parties for the good of the client.
 Established concrete relationships with key influencers at insurance and law firms, medical
community, and professional associations and with other stakeholders.
 Bridged gaps as the intermediary between insurance providers and claimants, preparing ongoing
regular rehabilitation reports for litigation, insurance (auto, life and disability) claims and WSIB
using the HCAI application for billing.
 Sourced, built and coached community-based medical rehabilitation teams aligning resources
from different healthcare experts to expedite care and completion of documentation.
 Acknowledged as a preferred speaker frequently asked to present at medical and disability
management conferences across North America on numerous related topics.
 Utilized tact, diplomacy, humour and knowledge to defuse potentially volatile situations and
initiate mutual agreement.
 Acted with poise and confidence as an expert witness during court hearings on the plaintiff and
defence sides.
 Pioneered, trademarked and utilized the ITCE™ during the client assessment phase.
 Continually reviewed industry changes and maintained familiarity with ongoing Federal and
Provincial legislative updates.
 Recipient of the 2008 Middlesex County CCAC “Caregiver Recognition Award” for dedication to
25+ simultaneous cases spanning acquired brain injury, musculoskeletal injuries and spinal cord
injury in paediatric and adult patients.

2. Deborah Crowe Page Two
Fanshawe College, London, Ontario 1990 - 2001
INSTRUCTOR | TECHNICAL CONSULTANT
 Developed a reputation as a preferred lecturer/facilitator, providing memorable and
experiential lessons to 30 students per class, utilizing continuous emerging hardware and
software technology.
 Wrote an Introduction to Windows manual, later purchased and used for all Introductory
Windows courses across the Fanshawe campuses.
 Initiated and authored the highly acclaimed Computerized Office Essentials Certificate Program.
 Directed job placement services for the Computerized Office Essentials Certificate Program,
achieving a 95% student hiring rate.
 Handpicked to represent the College at high profile, customer site, and private corporate
training assignments across Southwestern Ontario.
Canadian Society of Medical Evaluators (CSME), Toronto, Ontario 1997 - 2000
CONSULTANT
 Influential in providing guidance and support to Dr. Michel Lacerte to build the foundation for
the highly successful, internationally recognized organization still in existence.
 Controlled all the administrative functions while building the footprint and relationships with
hundreds of Physicians and specialist members across Canada.
 Convinced the Founder of the need to introduce the Associate membership, dramatically
expanding the membership base.
 Represented CSME at conventions and trade shows, outlining the benefits of membership.
Australian Department of Defence, Australia 1992 – 1995 & 2001 – 2002
SENIOR CONSULTANT – Contract Administration & LAN/WAN Management
 Headhunted to provide contract management services administering the Departments’ office
within the General Motors facility during the production of multiple armoured vehicles.
 Partnered with Military Commanders on various administrative affairs and held full control
during their absence.
 Designed and deployed a Wide Area Network, training all end-users on various computer
applications.
E D U C A T I O N & A F F I L I A T I O N S
Emerging Health Leaders, London Chapter 2012 – 2013
Co-Chair
 Appointed to maximize opportunities for emerging health leaders to strengthen their
relationships through mentoring, coaching, professional development and networking.
Canadian Red Cross 2012 – 2013
PDAT Volunteer
 Provide expert opinion to peers on the Disaster Management Team charged with devising and
updating the emergency response plan for the City of London.
Volunteer, WOTCH Community Mental Health Services, London, Ontario 2012 – 2013
Volunteer, My Sisters Place, London, Ontario 2012 – 2013
London Ontario Professional Group (LOPN), Linked in Group 2011 - present
Owner|Manager
 Appointed to assist with networking and growth of this group by Owner (Jeff Comiskey)
 Coordinate all networking events in London, Ontario
Board Member, Brain Injury Association of Windsor/Essex 2009 – 2010
Director/Member, National Case Management Network of Canada 2004 – 2006

3. Deborah Crowe Page Three
Corporate Member, Ontario Brain Injury Association (OBIA) 1990 – 2011
Canadian Association of Rehabilitation Professionals
Board Member 1997 - 2001
RCSS Designation 2005
RRP Designation 1999
Ontario Brain Injury Association and Brock University 2005
Brain Injury Rehabilitation Certification (Levels I & II)
Program in Home and Community Based Medical Rehabilitation
Strong proponent of continuing education committed to performing 25 hours annually in
professional development, completing 50+ courses focused on medical and rehabilitation
initiatives.
Viewed as an expert witness for the province of Ontario in Neurotrauma.
P U B L I C A T I O N S
Collaboration in Case Management | Rehab Matters June 10, 2010
Glutathione and ABI | Ontario Brain Injury Association Newsletter March 12, 2010