1. OBJECTIVE
I am a highly motivated individual who is committed to high level service
provision. I have a passion to make a difference in all that I do, and a
strong sense of integrity in any role I hold, or activity I participate in.
EDU CATION
University of Hertfordshire  29.11 2002
 BA Hon’s Community Justice 2:1
 NVQ Level 4 Probation Studies/Community Justice
Plymouth College of Further Education 01.09.88-90
 BTEC National Diploma in Business & Finance
 A level Law
 GCSE Law
 GCSE Accounting
Penlee Secondary Modern May 1988
 English Language (A)
 Oral Communication (1)
 English Literature (B)
 Humanities (B)
 Science (B)
 Mathematics (C)
 C.D.T. (C)
 RSA 1 Word-processing
TRAINING
 Accelerate Too 2008-10 Strategic Leadership DevelopmentProgramme
(MastersLevel).
 Varietyof Leadership DevelopmentProgrammes
 Interviewingskills/Selection Processand Legislation
 Train the Trainer (National Policing Service)
 Health & Safetyat Work
 Diversity and Equality Legislation
 Information Security.
 Motivational Interviewing
RUTHHARDY
[Typeyouraddress][Typeyourphonenumber][Typeyoure-mailaddress]
RUTHHARDY
15WainscottRoadKentME24LA07795694644ruthnjackson@hotmail.co.uk

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EXP ERIENCE
Investigations Manager  28 September 2009 – current
 Managing a team ofinvestigatorsconsideringcomplaints about
Parliamentarydepartments.My team specifically butnotsolelyfocus on
complaints aboutthe MinistryofJustice and itsDepartments;the
Departmentof Health; the Care Quality Commission; Regulators;
the Departmentof Education. On a smaller scale we investigate
agenciessuch as the Environment Agency,the ForestryCommission
and other bodies who fall under the responsibility ofDEFRA
 Lead Caseworkresponsibility for relationship managementwithstrategic
partners and stakeholderswithin my area ofresponsibility.
This has included lead responsibility for complaints aboutthe VictimsCode -
including contributingto the CJS Working Group on the Victims Code.
 Managing the allocation, considerationand investigation ofcomplaints
under my area ofresponsibility.Ensuring that my investigatorsproduce
efficient proportionate consistent evidence based investigationswhich meet
customer service standards and businesstargets.
 Performance Management - Monitoringand reviewing progressagainst
individual and team targets. Highlighting Achievementsand identifying
issuesaffecting delivery of the businessplan and strategic goals.
 Ensuring throughquality assurance that audit trails are followed
and investigationsare consistentacross the organisation.
 Responsible for managing and documenting risk incaseworkacrossthe
investigationteam, ensuring that mitigatingactions are inplace to prevent
risk occurring and escalatingwhenappropriate.
 Supporting and managing change positively internally and externally.
 Supporting the valuesofthe Ombudsman and positively contributing
to the Service Charter.
Senior Probation Officer  27 January 2004 -28 September 2009
 Responsibility for Probation Staff over 2 sites covering both Offender
Management and Court Services. Providing Offender management and
supervision in the community and ensuring timely reports and support to the
Courts.
 Lead Responsibility for Public Protection in North Kent including chairing Multi
Agency Public Protection Meetingsand representing Probation in Multi Agency
Risk Assessment Conferences and Local Child Protection/Safeguarding Children
Committees.

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 Lead Responsibility for local stakeholder management in North Kent including
Crime and Reduction Partnerships, Social Services, Custodial establishments,
NHS providers and other support Services.
 Performance Management of Probation staff in line with Key Performance
Indictors ensuring consistent casework management supporting Offender
Management.
 Ensuring Team and individual appraisal and self-development processes are
followed and addressing any disciplinary and capability matters that arose.
 Supporting training processes including working as a trainer of specific projects.
 Lead Project Management on 2 county area specific projects to successful
completion.
Trainee/Substantive Probation Officer  08 January 2001 -27 January 2004
 Ensuring Team and individual appraisal and self-development processes are
followed and addressing any disciplinary and capability matters that arose.
 Supporting training processes including working as a trainer of specific projects.
 Lead Project Management on 2 county area specific projects to successful
completion.
 Risk Management: harm & reoffending
 Supervision of Offenders- offence focussed work and intevention based on
criminogenic needs.
 Undertaking Court duties.
 Completion of reports: both for Courts and for Home Office/ Custodial
Institutions.
 Liaison with other community agencies.
 Diversity Champion for BromleyBexley area.
Minister of Religion 01 September 1992 – 15 May 1999
 Provision of care includingwork with local authoritiesin caring for children in
need and taking into care children at immediate risk.
 Developing and maintaining care plans and support packages for families.
 Supervising contactbetween children and familiesand recording this for
authorities.
 Line management responsibility including staff supervision.
 Budget management for the centre including building management, staff
salaries.
 Responsibility for Health and safety reviews for centres and for staff complying
with regulations.
 Chaplaincy support for residents and staff at centres.
 Property maintenance and development including business planning.
 Pastoral Care includingChristian counselling.
 Community and Spiritual Programme Development.
 Oral Presentations in a variety of settings large and small with full use of
computer assistance for illustrations.

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 Other Minister of Religion duties including ceremonies such as child blessings,
weddings and funerals.
Other Roles
 January 2000 - 08.01.01 Home Carer; Bromley, Kent.
 May 1999 – January 2000 Railex Factory line worker, Southport, Merseyside.
 Summer of 1990 – Summer of 1992, Administrative Assistant; Benefits Agency
Plymouth.
SKILLS
 Problem solving, I am a natural ‘out of the box’ thinker finding solutionsto
problems, and achieving improvementin the field that I work.
 Stakeholder Management. I have worked with many Parliamentary bodies
developing and sustaining key relationships.
 Strategic Management. I am trained and practiced in strategic management and
development, striving for excellence in the service I provide.
 Team and Performance Management. I am an experienced manager of teams
working to key performance indicatorsand stretching targets.
 Training and Development. I am a trained trainer who has delivered training
Programmes throughout my different positions.
 Customer Service. I am experienced in customer service and development.
IN TERESTS
 Member of The Salvation Army including involvement in Band and Choir.
 Volunteer Youth Leader incorporating running of Youth Outreach Programme
and internal programme at The Salvation Team.
 Charity Volunteer.
 Gardening.
 Walking my Dog.
REFERENCES on request