1. Ms Mega Arumugam
LLB (Hons) MSc Criminology (Distinction)
Tel: 07539 380 662
Email: mega.arumugam@yahoo.com
Key Employable Training Skills and Attributes
 Experienced as a voluntary sector practitioner working with victims and survivors of domestic abuse, sexual
violence and child sexual exploitation
 Advanced knowledge of the domestic and sexual abuse sector including legal systems, child protection and
advocacy options available to victims and survivors of domestic and sexual violence
 Outstanding training, communication and interpersonal skills, including designing online training modules
 Experience of delivering accredited training and assessment
 Demonstrable experience of writing and presenting information of a high calibre, formally and informally to a
range of audience
 Demonstrable success at winning and managing diverse commissioned services, including writing bids and
participating in procurement services
 Experience of working with multiple stakeholders with the proven ability to lead change effectively
 Proven ability to articulate complex issues in a compelling, persuasive manner and with confidence
 Experience of developing successful partnerships, marketing and communication plans, including building and
managing relationships with key stakeholders
 Extensive experience in safeguarding vulnerable adults, families and children with proven ability to deliver
safeguarding advice, training and guidance, as well as the ability to assess and validate management approaches
in this area
 High competence of IT skills which has aided the design and delivery of a range of creative safeguarding training
programs
Current areas of training and consultant specialism
 Introduction and Advanced Safeguarding Children Training courses, including safer recruitment
 E-safety for children and young people
 Child neglect and abuse
 Child sexual exploitation
 Domestic abuse, sexual abuse & rape trauma syndrome, trafficking, stalking and harassment and honour-based
violence, including managing victims’ risks and recovery process
 Volunteer Management and Charity Governance
 Safeguarding Vulnerable Adults
Professional / Training Qualifications
May 2016 – July 2016 : The Award in Education and Training (to be completed)
(Certified by Edexcel)
February 2015 : Train the Trainer – Child Sexual Exploitation
(Accredited by JustWhistle – Safe & Sound)
July 2011 : Accredited Facilitator to deliver the Recovery Toolkit Program
Delivering personal confidence, positive lifestyle coping strategies
and self-awareness courses to victims and survivors
November 2010 : Train the Trainer DASH (2009) Masterclass Risk Training
(Accredited to deliver training on issues of safeguarding, domestic
abuse, stalking and harassment and honour based violence)
June 2010 – November 2010 : Common Purpose International Navigator
(International Leadership Development Course)
September 2009 : First Aid at Work
(In accordance with the Health and Safety (First Aid) Regulations)
October 2007 – September 2008 : Excellence in Volunteer Management
(Endorsed by the Institute of Leadership and Management)
November 2007 – March 2007 : Leicester Award for Employability Skills for Future Managers
(Endorsed by the Institute of Leadership and Management)
December 2002 : Professional Skills Course

2. (Modules: financial and business skills; client care and professional
standards; and advocacy and communication skills)
Career History
Independent Safeguarding Trainer and Consultant
• Currently working with local authorities within Leicester and Leicestershire on designing and delivering a range
of bespoke training courses to social care professionals and passenger assisted transport including taxi
companies all aspects of safeguarding children namely around issues of child sexual exploitation, safer
recruitment and good practice when working with/transporting children and young people
• Design and deliver a range of bespoke training on domestic abuse and sexual violence to social care profession
and voluntary sector organisations
• Design and delivered training within Early Years and other educational settings
Safeguarding Training Manager, The Children’s Society (July 2014 – April 2016)
 Lead on the innovative design, implementation and cross-organisation roll-out of all safeguarding training to
employees at the Children’s Society, including volunteers, service managers and trustees
 Work with managers and Head of Safeguarding to identify organisational safeguarding needs and design
effective tailored solutions where appropriate
 Key point of contact for organisational safe practice development needs, including providing expertise and
advice to staff and colleagues about all forms of safeguarding best practice
 Develop robust and suitable evaluation mechanisms to ensure that feedback is built into all safeguarding related
training and learning activities
 Accountable to the Corporate Safeguarding Board and ensuring that all lessons learnt from serious case
reviews, domestic homicide reviews and internal management reviews are disseminated across the whole
organisation
 Contribute to ensuring that the needs of all service-users are met, and that the organisation is an example of
best practice in safeguarding practice
Adults Services’ Manager, Domestic Violence Integrated Response Project, Leicester (July 2007 – July 2014)
 Managing, developing and leading a specialist domestic and sexual violence crisis intervention team, namely the
Independent Domestic Violence Advocacy (IDVA) and Independent Sexual Violence Advocacy (ISVA) services
 Establishing service strategies to guide the effective delivery of domestic and sexual violence support services
including options appraisals, risk assessment, safety planning, advice and referrals to other partner agencies.
 Initiate, develop, maintain and monitor operational and strategic protocols including participation in multi agency
operational partnership meetings and involvement in the local domestic and sexual violence strategy.
 Overseeing the financial and strategic management of the services and ensuring that the services’ work
complies with relevant legislative and regulatory framework within the legal justice system
 Developing systems to evaluate and improve organisational performance of the services, including providing
regular reports to key stakeholders and completing funding bids to ensure the sustainability of the services
 Specialist trainer in domestic abuse, sexual abuse & rape trauma syndrome, stalking and harassment and
honour-based violence, including accredited to train on victims’ risks, crisis management and victim recovery
 Responsible for the development, management, promotion and administration of the volunteering programme,
which includes recruiting, supervising and managing a team of front-line helpline support volunteers and
developing a recruitment strategy to further strengthen the Board of Trustees.
 Coordinated the achievement of the Investing in Volunteers award.
Crime and Immigration – London and Nottingham (January 2001 – November 2003)
 Client liaison, including representations at the office, police stations, courts, prisons and detention centres.
 Liaising with key agencies within the Criminal Justice System; NGOs such Amnesty International; and
governmental departments such as the Home Office.
 Assisting a team of solicitors with case preparation for court hearings, including legal research, drafting
statements, appeals and legal briefs to counsels.
 Processing evidence, collating and ordering documentation evidence and attending court and conferences.
 Developed good professional working relationships and the ability to communicate with clients from a cross-
section of the community. Also further developed effective negotiation and persuasion skills.
Research Assistant at the Department of Criminology, University of Leicester
(March 2006 – September 2006)
 Home Office funded research project on evaluating the effectiveness of current interventions designed to assist
offenders to find employment – Gathering and researching information, chiefly by conducting interviews with
probation officers and offenders; analysing data and transcribing interviews into reports.
Casual Teaching Assistant - University of Leicester and De Montford University, Leicester
(October 2005 – Present)
 Delivering lectures and seminars on various criminology modules to postgraduate masters’ students at Leicester
University which includes planning suitable teaching methods for modules such as understanding crime and
sexual violence. Also involved in grading assignments on the Security and Risk Management module at

3. Leicester University and Community and Criminal Justice module at De Montford University.
Key Achievements
Excellent Project Management Skills
 Through all my work experiences, I have always held a key responsibility in ensuring safeguarding implications
across all key business delivery areas are understood, and lead on the delivery of effective safeguarding
policies, procedures, practice and performance management to ensure children, young people and vulnerable
adults are protected.
 Experience of preparing reports on complex issues which are analytical, present clear options for decision and
communicate complex issues to lay people
 Sound knowledge and experience of operating within a performance management framework, including
business planning and measuring service performance
 Strategically led and successfully attained the Leicestershire Local Authority tender to pioneer, develop and
deliver the Independent Sexual and Domestic Violence Advocacy Support Services in Leicester, UK.
 Developed solution focussed strategies to sustain services to a high standard within limited resources, including
initiating fundraising efforts, completing successful funding bids currently up to the value of £300,000 and
overseeing local authority contracts and major grants funded projects.
 Supporting the Chief Executive of DVIRP to champion the need for intelligent commissioning process to the
Local Authority in order to sustain the local domestic and sexual violence support services, and contributed to a
4-years Home Office funding bid which was successful.
 Successfully planned and developed multi-agency pathways in service delivery – excellent delivery of 4 major
local domestic and sexual violence support, advocacy and outreach services in Leicester City, UK, including a
county wide domestic and sexual violence helpline support service.
 Successfully coordinated and implemented change management within the volunteering program at DVIRP
through developing and implementing effective in-house volunteer management practices to meet the
requirements of the National Occupational Standards for Volunteer Management, which led to the successful
achievement of the ‘Investing In Volunteers’ accreditation awarded by the United Kingdom Volunteering Forum
in recognition of the high quality standard of DVIRP’s volunteer management and better sustainment of
volunteers.
 Able to operate at a number of different levels across all stakeholder groups and management structures
through attendance at multi-agency meetings at both strategic and operational levels. Have successfully
contributed to the development of local strategies and service pathways.
Effective Human Resources and People Management Skills
 Developed appropriate appraisal and supervisory tools to continuously assess staff training and support needs
in order to enable the operational team to provide high quality services and be better able to manage the
increased pressure to achieve effective outcomes for the service-users.
 Developed appropriate performance, evaluation and monitoring indicators to measure services and
organisational performances.
 Adept at facilitating communications and consultation between the team of staff and volunteers when dealing
with changes in working practices and procedures both at lateral or inter-departmental level to ensure
consistency in approach.
 Proven leadership and good management skills to ensure that the development of skills and expertise within the
team meets the needs of the organisation, including monitoring new demands on the service and ensuring that
sufficient training is in place to equip volunteers and staff to meet these demands.
 Developed excellent communication, negotiation and crisis management skills, which includes being able to
recognise when there is a conflict, and dealing with it using the ‘Interest based relational approach’ in order to
keep contentious discussions positive and constructive either in an informal or formal setting, as well as using
the competencies of conflict resolution such as empathy, self-control and relationship management.
 Developed suitable volunteer and human resources related policies and regularly review the organisation’s
safeguarding policies, procedures and guidelines to ensure the organisation remains up to date with current
good practice and legislation to minimise any the liabilities that could arise from bad practices.
 Developed the ability to recognise, encourage or motivate members of the team to develop both professionally
and personally and this is further supported by my ability to identify motivational and national recognition tools to
continuously create a positive team environment.
 Successful management of performance of direct reports, carrying out performance appraisals as required,
agreeing SMART objectives and key performance indicators, identifying and addressing development needs,
and coaching as necessary in line with the organisation’s overall HR policies and procedures.
 Ability to manage everyday people issues as and when they arise.
Excellent organisational and interpersonal skills

4.  Strong crisis management skills with the ability to prioritise and multi-task in response to the competing demands
of the service and ability to maintain documentation and records to a high standard
 Ability to build a consistent, professional culture as a team and with clients
 Good presentation skills and the ability to communicate confidently, effectively and persuasively at a senior
level, both orally and in writing.
 Able to manage a varied personal workload, including maturity of judgement, resilience and personal presence.
Voluntary Work Experiences
LeicestHERday Trust (October 2009 – January 2011) – A Leicester based umbrella organization formed to give an
equal voice to all women and enhance the community at large by enhancing women’s life experiences.
 Management Advisor to the Board of Trustees – providing advice on strategic business planning and
sustainability
Special Olympics Volunteer Trainer, Leicester (May 2009 – July 2009)
 Delivering training on learning disabilities to Special Olympics volunteers
Reunite International Child Abduction Centre, Leicester (January 2008 – June 2008)
 Offered advice, information and support on issues of international child abduction, which includes familiarising
with domestic and international family laws, the Hague convention, Brussels II regulation and other protocols
Awards
Nominated for the ‘Woman In The Workplace’ Award – Leicester Jubilee Awards 2010
Master Prize for Best Presentation - “Maid in (Dis) honour: The Wedlock of Sex Trafficking” (June 2006)
A poster presented at the University of Leicester’s Festival of Postgraduate Research. The poster presented an
overview of how marriage and traditional cultural practices can provide a coercive tool for sex traffickers. Selected to
represent the University as a finalist in the regional competition funded by the UK Grad Programme.
Presentations
“Mis-Placed Clients: South Asian Victims of Domestic Violence and the Criminal Justice System” (May
2007).
A paper presented as part of University of Leicester’s Departmental Research Seminars on the challenges and
barriers faced by the South Asian victims of domestic violence in accessing justice through the Criminal Justice
System
“Policing Family Violence: The Need for Community Partnerships” (November 2006)
A paper presented at the Leicestershire Criminal Justice Board Conference on Domestic Violence. Also included a
poster presentation entitled ‘Globalisation of Gendered Violence: From oppressed voices to commodities’.
“A journey from Home to Captivity” (May 2006)
A paper presented as part of the Midlands Community and Criminal Justice Research Seminar Series. The
presentation addressed the issue of sex-trafficking within a socio-cultural perspective
Journal Publications
“Community policing and familial violence”, Police Professional, 24th
August 2006: pgs 36-38
Additional Skills
 Computer literate with a good understanding and advance working knowledge of Microsoft Office software,
namely Word, PowerPoint, Excel and Outlook, and a competent Internet user.
 Familiar with various computer software programmes which analyses qualitative and quantitative research data
including SPSS, NUDIST and CAQDAS (Computer-Assisted Qualitative Data AnalysiS)
 Experiences in developing and maintaining databases as a means of identifying resources, collecting and
compiling data effectively and carrying out evaluations.
 Competence in IT is also reflected in the familiarity of working within a computerised learning and teaching
environment. These packages are used for both work training and university tutorial preparation and
presentations.
 Fluent conversational and written English as well as knowledge of two additional languages – Malay and Tamil
(South Asian languages).
Referees to be provided upon request.