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Digital payment methods like PayPal, Venmo, and Apple Pay have overtaken credit cards as the most popular payment option in the US. Technological advancements are also transforming customer interactions, with 40% of consumers expected to use voice assistants instead of apps/websites by 2021, and 85% of millennials interacting with businesses without humans by this year. The document then focuses on millennials, the largest generation, who are digital natives highly likely to trust and use tech/mobile payments like apps over checks or traditional credit cards.
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Millennials are leading the shift to new forms of digital payments like Venmo, Apple Pay, and cryptocurrencies. They are more open to emerging payment methods and less trusting of traditional banks and credit cards. This is having a significant global impact as millions of "unbanked" people now have access to mobile payments. Millennials want their financial lives merged in the same seamless way they manage their digital and social media platforms. They are looking for more control over payments and money in real-time through their mobile devices.
4IR and Digital Transformation Opportunities and Strategies to achieve goal
4IR and Digital Transformation Opportunities and Strategies to achieve goal, Perspective Bank and Financial sector in Bangladesh.
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2. WeChat has become a leading social platform with over 800 million monthly active users. It integrates social media, payments, content and services into a popular mobile app.
3. E-commerce is huge in China, led by platforms like Alibaba's Taobao and Tmall. Mobile drives over 80% of e-commerce sales. Young generations are frequent mobile shoppers and
GGV Capital: Mobile Commerce Overview
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Future of payments - An initial perspective by MasterCard
The document discusses several trends in commerce and payments that will shape the future, including:
1. Payments are moving from cash to electronic forms like debit/credit cards and mobile payments. Cash use is declining globally as electronic payments become more convenient.
2. Retail is becoming "omnichannel" as customers shop seamlessly across online and physical stores. Retailers must provide consistent experiences across channels to stay competitive.
3. Emerging technologies like beacons and mobile point-of-sale solutions will allow more personalized in-store experiences and offers based on customers' shopping preferences and payment history. This will further drive the transition away from cash.
E-Commerce Trends & Innovations: The Rise of Omni-Channel Retail
As the immediacy of receiving the products you need becomes a non-issue in e-commerce due to increasingly smart logistics, the main challenge left is the desire to try or feel the products first. This might be the simplest explanation for the rise of omni-channel, where the online, mobile or social channels, and brick & mortar stores, are mixed into a seamless shopping experience, each leveraging its own virtues and supporting the other channels at the same time. E-commerce is not, nor has it ever been, merely a ͞sales channel͟, and companies have adapted to this notion. ͞Don’t think of e-commerce as a channel. It’s a way for consumers to research, to buy, to experience brands and then, ultimately, to have them have fulfilled͟, says Coca-Cola North America’s EVP Sandy Douglas. E-commerce, therefore, is becoming a component of omni-channel commerce. Brick & mortar competitors establish digital presence, and previously pure-play digital competitors establish a physical presence. Recent acquisitions have established the market’s dynamics even further – e.g., Amazon’s acquisition of Whole Foods Market, and Walmart’s acquisition of Jet.com and Bonobos. More retailers today use stores as display spaces that support the need to try out and try on prior to purchasing online.
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Paymentus
- 2. A MAJOR SHIFT HAS OCCURED How payments are made… In the U.S., digital wallets like PayPal, Venmo, Amazon Pay Apple Pay have overtaken credit cards as the most popular payment method this year - Worldpay Those who embrace the shift, will have a significant advantage in the pursuit of maximum customer satisfaction and operational excellence while maximizing adoption.Technological advancements are transforming interactions: By 2021, 40% of consumers will use voice assistants like Alexa instead of websites or apps when service needs arise - Capgemini This year, 85% of all interactions between millennials and businesses will occur without human interaction, as self-service and chatbots become fully ubiquitous - Gartner
- 3. THE MILLENNIAL GENERATION “America’s largest generation” with 75.4M million people 75% of the workforce and 46% of U.S. income by 20251 Digital natives, raised in the era of digital payments 67% are more likely to trust tech-based companies2 >20% have never written a check1 63% don’t have a traditional credit card3 86% are smartphone users1 38% use apps and mobile tools to pay bills
- 4. *Study was fielded before the Android Pay/Google Wallet re-brand. Android Pay use was 5%. Source: The Future of Money, Koski Research, Fall 2017 Aware of Currently use Store App Bank digital wallet Apple Pay Google Wallet/Pay* 99% 79% 78% 89% 86% 44% 18% 16% 10% 7% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% DIGITAL WALLET POPULARITY IS EXPLODING
- 5. Secure PDF PayPal App Apple/Google Wallets Advanced Payment Methods Advanced Payment, Presentment and Messaging Channels Legacy Solutions IVR Advancing Your Current Solution