The document discusses what is required to enable digital government in South Africa. It summarizes that key building blocks include enterprise architecture and governance, performance management, organizational KPI reporting, application development, process-driven governance, risk and compliance management, and IT portfolio management. It then discusses capabilities requested by national, provincial and local departments and outlines the journey to digital government with increasing levels of automation and integration.

1. ©2015 Software AG. All rights reserved.1 | ©2015 Software AG. All rights reserved.1 |
Patrick Shields
Chief Technology Officer (CTO): Africa
Digitizing
Governament
23 July 2015 | Johannesburg, South Africa

2. ©2015 Software AG. All rights reserved.2 | Innovation Day 2015 | 23 July | Johannesburg, South Africa
What Building Blocks are Required to Enable
Digital Government?
 Enterprise Architecture & Governance
Structure
 Performance Management of the 5
Year Strategy
 End-to-End Organizational KPI
Reporting
 Applications on the Fly
 Process Driven GRC Management
 IT Infrastructure Portfolio Management
 Enterprise Business Process
Management

3. ©2015 Software AG. All rights reserved.3 | Innovation Day 2015 | 23 July | Johannesburg, South Africa
Capabilities Requested by National, Provincial & Local Departments
How the Public Sector Wants to Make a Difference

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 Paper Based Systems
 Human Intuition Based Systems
 Microsoft Office Tools:
 Excel
 Word
 Access
 PowerPoint
 Visio
Candidates for Technological Extinction

5. ©2015 Software AG. All rights reserved.5 | Innovation Day 2015 | 23 July | Johannesburg, South Africa
Level 3
Monitor, Evaluate &
Report Performance
Level 2
Integrate Processes to
Existing ICT Systems
Level 1
Capture Strategy,
Objectives, KPIs & Processes
The Journey to Digital Government
Product Presentations
Model, Link and Correlate
Gather Strategic Direction Docs
Kickoff the Initiative
Solution Demos
Solo PoC / PoV
RFP & Tender Response
End to End Partner
Closed Deals
Start Up 1 Year
Time
LevelofAutomation
Lo
w
Hig
h

6. ©2015 Software AG. All rights reserved.6 | Innovation Day 2015 | 23 July | Johannesburg, South Africa
Characteristics of a Digital Government
Capabilities:
Instant Response to Citizens
“Digital Wisdom”
People:
Make use of “Digital Wisdom"
Leveraging a Millennial Mindset
Catering to both Young and
Senior Citizens
Technology:
Integration: IoT, Social, Mobile
Business Process Automation
Complex Event Processing
Big Fast Data: Reference Data as
Food for Quality Decisions
Cloud Laboratory: Cheap
Throwaway Tech

7. ©2015 Software AG. All rights reserved.7 | Innovation Day 2015 | 23 July | Johannesburg, South Africa
Integration
Strategy
Business Process
Analytics Strategy
KPI
PerformanceRisks &
Controls
A Model for Digital Government

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Central repository: Consolidating application and
technology information
Reduced time to gather and
maintain information
Import data from structured sources -
spreadsheets, databases, CMDBs, etc.
Enhance portfolio information with
information on physical deployments
Structure and visualize IT portfolio
information
Improved quality of data on
applications and technologies
CMDB
MS Excel Access

9. ©2015 Software AG. All rights reserved.9 | Innovation Day 2015 | 23 July | Johannesburg, South Africa
Create A Clear And Simple Management View On The Performance
Of Your Strategy
Market
Segments
Products &
Services
Objectives
KPI Measurement
& Reporting
Balanced Scorecard
Six Sigma
Strategies Tactics
Vision
DESIGN & DEFINE MEASURE & CONTROL

10. ©2015 Software AG. All rights reserved.10 | Innovation Day 2015 | 23 July | Johannesburg, South Africa
 Always see current
compliance and risk status in
pie charts and heat maps
 Use performance results to
improve business processes
 Use seamless audit trail
 Create PDF or XLS exports
Capabilities – Measurement and Evaluation
Easily prove
compliance to
external auditors at
any time
Easily identify
ownership and
responsibility
Inspire continuous
improvement

11. ©2015 Software AG. All rights reserved.11 | Innovation Day 2015 | 23 July | Johannesburg, South Africa
Understanding the Role of (BPM) Business Process Management
Risk
Contract
processing
Contract
data
inserted
Sales
admini-
strator
Check
contract
Contract
deficient
Correct
contract
Contract
complete
Contract
proposal
received
Contract
finalized
Approve
contract
Control
Contract
complete
Contract
data
Contract
data
Why?
What?
Controls
Data?
Who?
Risks

12. ©2015 Software AG. All rights reserved.12 | Innovation Day 2015 | 23 July | Johannesburg, South Africa
Benefits that can be Achieved by GRC
Complywith
Confidence
Improve
Transparency
Adapt
faster
Regulations
Increase
Business
Consistencyand
Agilityto new

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 Service delivery reality instead paper processes
 Real-time measuring and reporting
 No year-end surprises when the AG arrives
Fraud Indicator Monitoring
Corporate Governance,
Policy Management
Compliance/Internal Control
Risk Management
Audit Management
Process Performance
Management
Process Exception Monitoring
Risk Indicator Monitoring
Risk & Compliance Management Tool Complex Event Processing

14. ©2015 Software AG. All rights reserved.14 | Innovation Day 2015 | 23 July | Johannesburg, South Africa
Start with a “Thin Slice”
EXTRAPOLATE
PROFITSCitizen Value

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