3. INTRODUCTION
- Knowing how to ask questions
- Listening and emphasizing
- Repeating to conclude the
patient’s condition
- Reviewing the Patient’s Record
3
Dealing with
Patient’s
Complain
4. What seems to be the
problem, sir/mam?
How can I help,
sir/mam?
What do
you feel?
4
INFORMATION:
by Asking
questions
5. 2005 2008 2014
Have you ever
been hospitalized
before?
- Have you ever felt this before?
- What symptoms are you
currently experiencing? - Can you describe the
pain?
- What do you feel now?
5
LOCATION: Mojoroto,
Kediri
ALLERGIES: None
GENDER: Female
AGE: 25 - 35
PATIENT’S
MEDICAL
HISTORY
7. Head
Bone & Skin
Legs, Feet, Skin
Body
Shoulder, Arm, Back, Chest,
Stomach, Bowels, Bladder,
Genital Organs
7
Head, Eyes, Ears, Nose,
Mouth (Teeth, Tongue,
Lips), Throat, & Neck
Understanding
kinds of Patient’s
Complaint Mind
Mental State, Sleep
8. • I’ve got a headache
• I’ve got awful/terrible/bad
headache
• I’ve got a migraine
• I feel woozy/queer/light-headed
when I get up suddenly
• I feel the room spinning
• I had a blackout
8
HEAD
9. • I’ve got a headache
• I’ve got awful/terrible/bad
headache
• I’ve got a migraine
• I feel woozy/queer/light-headed
when I get up suddenly
• I feel the room spinning
• I had a blackout
9
EYES
10. • I’ve got a headache
• I’ve got awful/terrible/bad
headache
• I’ve got a migraine
• I feel woozy/queer/light-headed
when I get up suddenly
• I feel the room spinning
• I had a blackout
1
0
EARS
11. • I’ve got a headache
• I’ve got awful/terrible/bad
headache
• I’ve got a migraine
• I feel woozy/queer/light-headed
when I get up suddenly
• I feel the room spinning
• I had a blackout
1
1
NOSE
12. • I’ve got toothache
• My gums are swollen
• My gums are receding
• My wisdom tooth is
erupting/giving me trouble/ in
agony
• My gums are bleeding
• I have an abscess
• I’ve got mouth ulcer
• I have buck teeth
1
2
TEETH
13. • My tongue is
black/white/yellow
• My mouth feels dry
• I have bad breath
• My lips feel
swollen/bruised/dry/flaky
• I’ve got a cut lip/split lip
1
3
TONGUE & LIPS
14. • I’ve got sore throat
• My throat aches
• I’m hoarse
• I’ve lost my voice
• I can’t breathe
• I can’t swallow
1
4
THROAT
15. • I’ve got a stiff neck
• My glands are swollen
• I have cricked/ricked
my neck
• My neck aches
• I strained my neck
1
5
NECK
16. • I’ve got stiff shoulders
• I’ve twisted my shoulder
• I’ve bruised my shoulder
• I’ve got backache
• I have pulled a muscle in my
back
• I have wrenched/strained/ricked
my back
1
6
BACK &
SHOULDER
17. • I’ve twisted my wrist
• I strained my elbow
• I’ve got frostbite
• I feel a tingling sensation in my fingers
• I have chilblains
• My fingers are numb
• I’ve got body odor
• I smell under the armpits
• My nails break off easily
1
7
ARM / HAND
18. • I feel a tightness in my chest
• I’ve got a pain under my ribs
• I find it difficult to breathe
• I’m fighting for breath
(gasping)
• I’m coughing up phlegm
• I’m coughing up green stuff
• I’ve got bad cough
1
8
CHEST
19. • I’ve got stomach ache/tummy-
ache/stomach upset/cramps in
my stomach
• I’ve got indigestion
(heartburn/wind)
• I feel like I’m going to vomit
• I keep retching/barfing
• I don’t have any appetite
1
9
STOMACH
20. • I’ve got diarrhea
• I’m incontinent
• I keep wetting myself
• I sometimes leak
• I’ve got weak bladder
• I keep farting
• I’ve got a lot of wind
• I’ve got constipation
• I can’t pee
• My stool is runny/hard
• My urine is yellowish
2
0
BOWELS &
BLADDER
21. • I have pain in my testicles
• I can’t get an erection
• I had hernia
• I’m impotent
• I come too early
• I’ve got vaginal discharge
• I missed my period
• I’m late
2
1
GENITAL
ORGAN
22. • I have pulled a muscle in my leg
• I have pulled a hamstring muscle
• I’ve torn s ligament
• I’ve snapped a tendon in my thigh
• I can’t bend my legs
• My knee hurts
• I get pain in my shins
2
2
LEGS
23. • I’ve twisted my ankle
• I’ve got pain in my heel
• My ankle gave out
• I’ve got blisters
• I’ve got cramp in my toes
• My ankles are swollen
2
3
FEET
24. • I’ve got a rash
• My skin is flaky
• I feel itchy
• I’ve got sensitive skin
• I have an acne problem
• I’m badly sunburned
• I’ve got mole that’s getting bigger in
size
2
4
SKIN
25. • I feel depressed/fed
up/exhausted/upset
• I want to commit suicide
• I can’t cope
• I get easily irritated
• I’m afraid to go out
• I’m always brooding
• I’ve been hearing voices
• I worry about little things
2
5
MENTAL STATE
26. • I can’t get to sleep
• I suffer from insomnia
• I snore
• I walk/talk in my sleep
2
6
SLEEP
