Pass the WD-40: Running your communications program like a well-oiled
                                   machine
                 Ruth Patton & Jenna Hartwig Wade, Fresh Energy
                   MCN 2011 Technology and Communications Conference, February 23
                                        Quick and dirty notes


The editorial calendar: what it is, what it can do for you
   An editorial calendar is a tool that helps you plan what content you’re going to publish, when, and how.
   •   Integrated campaigns
   •   Consistent content
   •   Support/leverage for work plans, budget battles
   •   Future content planning


The groundwork: research
   •   Who are your target audiences?
   •   What are your goals for those audiences?
   •   Audiences, goals, and channels work together to make great content
   •   Having your audiences and goals (and the right channels) identified helps narrow your focus


The big picture
   •   Create content and deliver it in ways that appeal to your audiences and help you fulfill your org goals.
   •   To find the sweet spot between content/audiences/goals/channels…
       o   What kinds of content are people looking for?
       o   What kinds of conversation around your issues already exist?
   •   Find a conversation rather than create a need


Why research?
   •   Help guide what words and messages you use in your content.
   •   Using a couple different tools, find words/phrases most commonly used: searches, online
       conversations, social media


What you can find:
   •   What people are searching for
   •   What conversations are happening online and in social media
   •   What’s going on with your own online content
   •   What your supporters want




                                                       1
Google alerts (google.com/alerts)
   •   Google alerts track web and social media content
   •   Good “cover your bases” method


Google Insights for Search (google.com/insights/search)
   •   What words and topics people are looking for right now (or over the long term)
   •   Shows you top searches, rising searches (and how fast those new searches are rising)
   •   You can compare geography, time frames, specific terms


Social media
   •   Different animal
   •   Look for type of conversations that dominates, topics driving engagement, questions being asked
   •   Make sure you’re in the middle


Socialmention (socialmention.com)
   •   Big picture trends, specifically in social media
   •   Real-time results on the conversations that are happening in the world on your topic


Facebook
   •   Faking a Facebook ad
   •   Find everyone who has those terms on their profile


Twitter search (search.twitter.com)
   •   What are people tweeting about?
   •   Search by keyword, limit by geography, time frame, language, tone, or whether the tweet was asking a
       question


Hashtag.org
   •   What hashtags are people using
   •   Be part of the “right” conversations, the ones that revolve around your issues


Google analytics (google.com/analytics)
   •   What do people gravitate toward on your website or blog?
   •   Need a google account of course (use any email) and free
   •   Page views, unique visitors, time spent on particular pages, etc.


Analyze your own social media
   •   What tweets/FB posts/entries get the best results, think about producing more of those
   •   Facebook Insights, Hootsuite, Tweetdeck, Sprout Social, Spredfast



General principles

                                                          2
•   Ensure consistent branding
   •   Ensure consistent voice and tone
   •   Keep it all connected: make it easy for people to find your social media pages from your website and
       emails (and from each other)
   •   Integrate your messages, keeping in mind which channel is best for what message
   •   Leave a trail: make sure people won’t get lost as they navigate your message channels
   •   Create great content: staff work plans, occasions of note in your industry (Earth Day, Black History
       Month, National Poetry Month), seasons, holidays


Creating an editorial calendar
   •   Now that you’ve got your research and your content, how do you keep it all organized?
   •   Pieces of paper and a file folder, paper or online calendar, excel or google docs, fancy software
   •   Follow the KISS rule


What can your editorial calendar keep track of?
   •   Channels, deadlines, themes, authors, assignments, story ideas, published content, retweets, clicks,
       page views, goals


Choose your level…
   •   Oily: If you don’t have a lot of channels, aren’t producing a lot of content, you’re a one-person shop
   •   Oilier: A few more channels, month by month view, optional ingredients
   •   Even oilier: A yearly calendar with multiple channels and a monthly breakdown
   •   Oiliest (or crazy oily): Metrics, images you’ll use, links you’ll include, comments and page views
       afterwards


Our experience
   •   Never had a calendar before
   •   Day-long communications retreat, outside of the office
   •   Big ol’ piece of paper, lots of coffee, and different colored markers
   •   Brainstormed every channel we could think of, and lots of other things
   •   Months along the top – an entire year’s worth
   •   Started with the solid due dates, the things we knew for sure
   •   Filled in the holes with the goal of having multiple interesting things going on every month
   •   Plugged it into one big excel spreadsheet with a monthly view




                                                       3

Pass the WD-40: Quick & dirty notes

  • 1.
    Pass the WD-40:Running your communications program like a well-oiled machine Ruth Patton & Jenna Hartwig Wade, Fresh Energy MCN 2011 Technology and Communications Conference, February 23 Quick and dirty notes The editorial calendar: what it is, what it can do for you An editorial calendar is a tool that helps you plan what content you’re going to publish, when, and how. • Integrated campaigns • Consistent content • Support/leverage for work plans, budget battles • Future content planning The groundwork: research • Who are your target audiences? • What are your goals for those audiences? • Audiences, goals, and channels work together to make great content • Having your audiences and goals (and the right channels) identified helps narrow your focus The big picture • Create content and deliver it in ways that appeal to your audiences and help you fulfill your org goals. • To find the sweet spot between content/audiences/goals/channels… o What kinds of content are people looking for? o What kinds of conversation around your issues already exist? • Find a conversation rather than create a need Why research? • Help guide what words and messages you use in your content. • Using a couple different tools, find words/phrases most commonly used: searches, online conversations, social media What you can find: • What people are searching for • What conversations are happening online and in social media • What’s going on with your own online content • What your supporters want 1
  • 2.
    Google alerts (google.com/alerts) • Google alerts track web and social media content • Good “cover your bases” method Google Insights for Search (google.com/insights/search) • What words and topics people are looking for right now (or over the long term) • Shows you top searches, rising searches (and how fast those new searches are rising) • You can compare geography, time frames, specific terms Social media • Different animal • Look for type of conversations that dominates, topics driving engagement, questions being asked • Make sure you’re in the middle Socialmention (socialmention.com) • Big picture trends, specifically in social media • Real-time results on the conversations that are happening in the world on your topic Facebook • Faking a Facebook ad • Find everyone who has those terms on their profile Twitter search (search.twitter.com) • What are people tweeting about? • Search by keyword, limit by geography, time frame, language, tone, or whether the tweet was asking a question Hashtag.org • What hashtags are people using • Be part of the “right” conversations, the ones that revolve around your issues Google analytics (google.com/analytics) • What do people gravitate toward on your website or blog? • Need a google account of course (use any email) and free • Page views, unique visitors, time spent on particular pages, etc. Analyze your own social media • What tweets/FB posts/entries get the best results, think about producing more of those • Facebook Insights, Hootsuite, Tweetdeck, Sprout Social, Spredfast General principles 2
  • 3.
    Ensure consistent branding • Ensure consistent voice and tone • Keep it all connected: make it easy for people to find your social media pages from your website and emails (and from each other) • Integrate your messages, keeping in mind which channel is best for what message • Leave a trail: make sure people won’t get lost as they navigate your message channels • Create great content: staff work plans, occasions of note in your industry (Earth Day, Black History Month, National Poetry Month), seasons, holidays Creating an editorial calendar • Now that you’ve got your research and your content, how do you keep it all organized? • Pieces of paper and a file folder, paper or online calendar, excel or google docs, fancy software • Follow the KISS rule What can your editorial calendar keep track of? • Channels, deadlines, themes, authors, assignments, story ideas, published content, retweets, clicks, page views, goals Choose your level… • Oily: If you don’t have a lot of channels, aren’t producing a lot of content, you’re a one-person shop • Oilier: A few more channels, month by month view, optional ingredients • Even oilier: A yearly calendar with multiple channels and a monthly breakdown • Oiliest (or crazy oily): Metrics, images you’ll use, links you’ll include, comments and page views afterwards Our experience • Never had a calendar before • Day-long communications retreat, outside of the office • Big ol’ piece of paper, lots of coffee, and different colored markers • Brainstormed every channel we could think of, and lots of other things • Months along the top – an entire year’s worth • Started with the solid due dates, the things we knew for sure • Filled in the holes with the goal of having multiple interesting things going on every month • Plugged it into one big excel spreadsheet with a monthly view 3