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Part I.
Q1. What is feedback? How can verbal feedback affect customer
encounters?
Q2. Give some examples of nonverbal feedback and explain
how they complement the verbal message and how they can
affect customer interactions.
Q3. What are the four spatial distances observed in Western
cultures, and for which people or situations are each typically
reserved?
Answers the three questions.
APA Style in part II.
Part II.
Although we live in a global world, nonverbal communication
in different cultures shows such drastic differences that you
might get the feeling we are from different planets. If you ever
find yourself working on a multi-cultural project, it's important
to understand these differences.
1. Choose a culture and explore the differences in nonverbal
communication in the following areas:
Facial expressions
Head movements
Hand and arm gestures
Physical space
Touching
Eye contact
Physical postures

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Part I.Q1. What is feedback How can verbal feedback affect cust.docx

  • 1. Part I. Q1. What is feedback? How can verbal feedback affect customer encounters? Q2. Give some examples of nonverbal feedback and explain how they complement the verbal message and how they can affect customer interactions. Q3. What are the four spatial distances observed in Western cultures, and for which people or situations are each typically reserved? Answers the three questions. APA Style in part II. Part II. Although we live in a global world, nonverbal communication in different cultures shows such drastic differences that you might get the feeling we are from different planets. If you ever find yourself working on a multi-cultural project, it's important to understand these differences. 1. Choose a culture and explore the differences in nonverbal communication in the following areas: Facial expressions Head movements Hand and arm gestures Physical space