This document discusses how banks can satisfy customers and remain profitable through competition. It suggests developing a smartphone app that allows contactless payment through sensors instead of physical cards. This would eliminate the need to carry multiple cards and risk of loss or theft. The app could be used to pay at ATMs and stores. A second app is proposed to check wait times at bank locations and navigate customers to the nearest quietest branch. This aims to improve the customer experience and retain existing customers.

1. Amirhossein Aghamohammadi
Mei Choo Ang
Marzieh Mogharrebi

2. How the banking industry can satisfy their customers to
retaining existing, attracting new customers and remain
profitable in the face of competition?

5.  To provide different electronic cards such as ATM,
debit/credit, shopping and many other cards.
 Maintaining and providing high quality services for
customers are challenging.
 The Customers need to have majority of the cards
according to their financial transaction demand.
 Many number of cards cause the need to use bigger
wallet space, they can get lost/stolen and so they are
not secured.

6. Developing a new apps for smartphone and particular
sensor for communication and transaction between
phones and credit card, debit card, ATM, shopping card
and etc. is needed.

7.  This apps can interact with ATM machine without
using any ATM card (debit card).
 Remove all the ATM cards form the wallet.
 It can also use in shopping to purchase item and pay by
smartphone apps.
 This apps can be Android-based, windows mobile-base
and IOS-base.
 The solution is suitable to retaining existing and
attracting new customers because there are more and
more smartphones users nowadays

8. Bank customers wait in queue for getting banking
services. This is sometimes very frustrating if the queue
is long.

10. Develop a new apps and install in mobile phone to
check whether
 How many persons are in queue in customer service
counter.
 It is able to navigate the person to find nearest
branch according to be more quiet and lees person on
queue.
 The apps also involves any form needed for
customer to download to keep his/her time.