Final ppt of project

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Final ppt of project

  1. 1. <ul><li>Prepared by: </li></ul><ul><li>Ruchi Gulati </li></ul><ul><li> MBA-3 RD SEM </li></ul><ul><li>9942 </li></ul>We understand your world PRESENTATION OF SUMMER INTERNSHIP PROJECT ON E-BANKING
  2. 2. About HDFC… <ul><li>Incorporated in the year of 1994 by HDFC Ltd. India's premier housing finance company. </li></ul><ul><li>It was among the first companies to receive an 'in principle' approval from the RBI to set up a bank in the private sector. </li></ul><ul><li>The Bank commenced its operations as a Scheduled Commercial Bank in January 1995. </li></ul><ul><li>Authorized share capital is 550 crore. </li></ul><ul><li>Its branches are 1725 in india and has a network of 4393 ATM’s across india </li></ul>
  3. 3. Mergers & Amalgamations… <ul><li>2000 </li></ul><ul><li>Times bank limited merged with HDFC bank </li></ul><ul><li>2008 </li></ul><ul><li>HDFC acquired Centurian Bank of Punjab </li></ul>
  4. 4. Products & services…
  5. 5. Electronic Banking… <ul><li>E-Banking is combination of two, electronic technology and banking. </li></ul><ul><li>It is a process by which a customer performs banking transactions electronically without visiting brick and morter institutions. </li></ul><ul><li>It is also called online and internet banking. </li></ul><ul><li>E-Banking is delivery of banking services to the customer through the use of electronic communication primarily with the internet. </li></ul>
  6. 6. Indian E-Banking scenario… <ul><li>Opening up of economy in 1991 marked the entry of foreign banks. They brought new technology with them. </li></ul><ul><li>ICICI bank kicked off online banking in 1996. </li></ul><ul><li>Cost comes down from $ 1.1. to $ 0.27 </li></ul>
  7. 7. This is a direct banking because the customer get any services on the spot This is a online banking because the customer get services from many distance This is a wireless or PDA (personal digital assistance) banking because in this type no any wire is connected and customer get services at any where. when he want TYPES OF BANKING…
  8. 8. TYPES OF E-BANKING… <ul><li>Internet Banking </li></ul><ul><li>Phone Banking </li></ul><ul><li>Mobile Banking </li></ul>
  9. 9. Products and Services of E-Banking <ul><li>Products </li></ul><ul><li>ATMs </li></ul><ul><li>Debit Cards </li></ul><ul><li>Credit Cards </li></ul><ul><li>Services </li></ul><ul><li>RTGS </li></ul><ul><li>Bill payment Service </li></ul><ul><li>Fund Transfer </li></ul><ul><li>Railway Pass </li></ul><ul><li>Recharging prepaid phones </li></ul><ul><li>Shopping </li></ul><ul><li>Online movie tickets </li></ul><ul><li>Mutual fund </li></ul>
  10. 10. Objectives of the study… <ul><li>To access the present scenario of the services of E- Banking. </li></ul><ul><li>To study the scope of E- Banking in future. </li></ul><ul><li>To study the problems faced by the consumers in availing the Internet Banking Services. </li></ul><ul><li>To access the satisfaction level experienced by the users of E- Banking Services. </li></ul>
  11. 11. NO. OF USERS WHO HAVE AVAILED THE ATM FACILITY OF ANY BANK…
  12. 12. The users have used the ATM facility of the following banks…
  13. 13. Preference of the users of ATM card of the benefits of ATM…
  14. 14. WHETHER THE USERS OF ATM CARD HAVE FACED ANY PROBLEM WHILE USING THE ATM CARD:
  15. 15. Problem faced by the users
  16. 16. INTERNET BANKING SERVICES AVAILED BY THE RESPONDENTS
  17. 17. Findings… <ul><li>Most of the respondents used ATM facility (90% of them availed this facility.) </li></ul><ul><li>Respondents were using the ATM facility of private banks more than the public sector banks. </li></ul><ul><li>Most of the respondents were satisfied by the ATM facility being used by them. </li></ul><ul><li>Most of the respondents feel that the benefit of the ATM card is that it comes handy When cash is needed urgently. </li></ul><ul><li>60% of the respondents faced using the ATM faced no problem in using the ATM while 40% of respondents faced a problem while using the ATM. </li></ul><ul><li>The major problem faced by the respondents while availing ATM card facility was the ATM was not working and the second common problem was that the card got withheld in the machine. </li></ul>
  18. 18. Suggestions… <ul><li>Take care of your ATM or debit card. </li></ul><ul><li>Choose a PIN for your ATM or debit card that’s different from your address, telephone number, social security number, or birthdates. </li></ul><ul><li>Keep and compare your receipts for all types of EFT transactions with your periodic statements. </li></ul><ul><li>Security should be tightened and information should be protected from hackers & sniffers. </li></ul><ul><li>Professionals and trained personnel should always be recruited for proper system of authorization. </li></ul><ul><li>Internet applications should be easy to use so that everyone can take proper advantage of the facilities being provided. </li></ul><ul><li>Demonstration should be provided regarding the use of ATM’s because people are still not very much aware of E-banking. </li></ul>
  19. 19. THANK YOU

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