Parking Kiosk

Georgia Tech
PARKING KIOSK
@ FERST DRIVE
C A I T Y
T A Y L O R
E D I T H
A P O N T E
D A N I E L
CICCHINELLI

F E R S T
IMPRESSIONS
INDIVIDUAL COMMENTS
CAITY SAYS:
- glare
-shelter needs redesign too
--lots of “NO’s”
-it’s so ugly!
-unclear directions to follow
-slow process
EDITH SAYS:
- doesnt give change!
-dingy
- uninviting
-interface goes in strange and
confusing order
DAN SAYS:
- screen too little
- strange placement of func-
tions
-pathetic design
-needs a shelf
-glare is horrible

glass doesnt
block glare at all
mainetance door
ugly trash can
locked (cash?)
door
very negative tone
(too many no’s)
instructions,
rules, and pro-
cess guidelines
glare makes screen
unintelligible
screen is too small
confusing
instructions
more “no”’s
attempt at design
bizarre button
placement
doesnt give
change
W H O L E
K I O S K
C L O S E
V I E W
Analyzing the structure of the parking
kiosk as a whole
Zooming in to reveal the individual as-
pects of the existing design

(b)
(a) (c)
(d)EXISTING
K I O S K S
PRO: uses color coded
labels to help discern
between steps.
CON: the design is really
bulky and ugly, tiny
screen
PRO: clear labels and
placement of steps, nice
color / sleeker design
CON: bulky design, ter
rible glare, tiny screen
PRO: cleaner design,
somewhat clear instruc
tions
CON: tiny screen,
strange button/slot
placements
PRO: labeled steps make
the process very clear
CON: the design is really
plain, tiny screen, too
much going on

New Task/Function Analysis
I. Approach the kiosk
II. Pay for parking
A. Read Instructions
B. Enter parking spot number
i. Press continue arrow
C. Press “+” or “-” to enter desired time
i. Press continue arrow
D. If cash:
i. Insert required amount of money
E. If card:
i. Insert and remove card
F. Press ‘Done’
III. Retrieve receipt
Existing Task/Function Analysis
I. Approach the kiosk
II. Pay for parking
A. Read instructions
B. Press any button to start
C. Enter parking spot number
i. Press pound to continue
D. Insert exact payment
E. If cash:
i. Insert money to increase time
F. If card:
i. Add or subtract time
ii. Retrieve card
G. Press “Print Receipt” button to ac-
cept payment and print receipt
RESEARCH
TASK FUNCTION ANAYSLIS
redesign

III. General Feedback
What would you change about the physical design?
What would you change about the interface?
General Comments:
S T U D Y
C H A R T
U S E R
S U R V E Y
Measures time of day, description of person,
payment method, duration of transaction,
and general comments
Gets to know user and user’s opinion of
the function and aesthetic of the kiosk
I. User Information
Are you a visitor, student, or professor? (check one)
Visitor __ Student __ Professor __
Have you used this kiosk before?
If yes, how frequently(per week)? 0-2 3-5 6+
Why do you choose this parking lot? __ Location __ Availability Other________
II. User Satisfaction
The functions and features of this design satisfy my needs.
agree neutral disagree
The physical design of this kiosk is pleasing.
The steps were easy to understand and navigate.
The visual instructions were necessary to complete a transaction.
The screen is visible and clear.
The buttons are easy to find.
The buttons have a clear purpose.
1
2
3
TIMEOF
DESCRIPTION
OFPERSON
PAYMENT
METHOD
DURATIONOF
TRANSACTION
GENERAL
COMMENTS

30’S
PAYMENT
METHOD
CASH
CARD
87%
13%
TYPEOF
USER
OTHER
STUDENT
70%
30%
AGEOF
USER
60+
40’S
50’S
20’S
3%
7%
10%
17%
63%
WM
IN THE SPAN OF ONE HOUR
on 28 OCTOBER 2013
RESULTS
SYNTHESIZED

“MAKE IT MORE APPEALING”
“MAKE IT FASTER”
“IT SWALLOWED MY MONEY!”
“IM SO CONFUSED”
“WHERE DO I PUT MY COFFEE?”
S
“WHY PAY FIRST?”
“I FORGOT MY SPACE NUMBER ”
OVERHEARD@FERSTDRIVE

9:45 9:50 9:55 10:00 10:05 10:10 10:15 10:20 10:25 10:30 10:35 10:40 10:45
TIME
PEOPLE
24681357
FREQUENCY OF USERS
<10 <20 <30 <40 <50 <60 <70 <80 <90 <100 <110 <120 <130
TIME
PEOPLE
24681357
AVERAGE TIME OF TRANSACTION
in seconds
O V E R
T I M E
TRANSACTION
T I M E
Measures the frequency of users from
9:45 - 10:45 AM in order to
Zooming in to reveal the individual as-
pects of the existing design

D E S I G N
G O A L S
address the aesthetic problems
add a shelf
address the shade/glare problem
declutter surface, perhaps eliminate buttons
eliminate instructions
eliminate negative signs
fix the order of the functions
make the interface logical
add beautility to the interface

Georgia Tech
tlanta, Georgia
M O O D
B O A R D
PYRAMID
CONTRAST OF ORGANIC
AND GEOMETRIC
COMPLEXS TRUCTURES
FROM BASIC SHAPES
CRYSTALLINE

- Prismatic
structure
-Large screen
-Has space for
storage
- same glass
as Klaus pro-
vides shade
for screen
-focus on grid
shape overall
- Prismatic
structure
-Large screen
-Has space for
storage
I N I T I A L
SKETCHES - Curved front
-Large screen
-Has shelf or
ledge

I N I T I A L
SKETCHES
- Prismatic
structure
-dynamic
shape and
screen
- round
-has shade to
block sun
-encased in
frosted glass
to provide
shade
-same glass
as Klaus
-contrast of
round and
geometric
- structure
with both
round and
harsh edges
-focus on tri-
angles

FINALIZING
M O D E L S
WE BEGAN by assembling in-
dividual triangles into a general
idea of the final shape we de-
sired
THE PROCESS of iteration
was then continued on a
larger scale until finally
starting to understand the
assemblies.
FINALIZED MODEL at a minia-
ture scale of chip board

INTERIM
F O R M
INTERIM
INTERFACE

I N T E R I M
C H A N G E S
add decals for parking
the coin sot design can be
changed to be more realistic
The ridge should be replaced with
a bevel
add lights for use
during night time
need to add a shelf for
coffee or car keys

I N T E R I M
R E S U L T S
The spacing on this grid is off
The next button appears to be
floating
there is not enough free space;
it is crowded
there is not enough free space;
it is crowded
title could be centered or
changed in some other way
this space needs to be more
substantial

add a shelf
K I O S K
F O R M
K I O S K
INTERFACE
DID THE DESIGN MEET THE REQUIREMENTS OF THE CHECKLIST?

PHYSICAL
C H A N G E S
SHELF DESIGN VARIATIONS
FRONT VIEWFRONT VIEW
SHELF OPTION #2SHELF OPTION #1
SIDE WING, SMALLSIDE WING, LARGE
PERSPECTIVE VIEWPERSPECTIVE VIEW
SIDE VIEWSIDE VIEW BACK VIEWBACK VIEW

SHELF OPTION #4
SHELF OPTION #3
TOP RIDGE, EXTENSION
TOP RIDGE, RECTANGLE
SIDE VIEWSIDE VIEW BACK VIEWBACK VIEW FRONT VIEWFRONT VIEW
PHYSICAL
C H A N G E S SHELF DESIGN VARIATIONS continued

PHYSICAL
C H A N G E S SHELF DESIGN VARIATIONS continued
FRONT VIEWFRONT VIEW
SHELF OPTION #6SHELF OPTION #5
SIDE WING, SM W/ RIDGETOP RIDGE, SM TRIANGLE
SIDE VIEWSIDE VIEW BACK VIEWBACK VIEW

M O D E L
M A K I N G SIGN FOAM COMPONENTS
Sign foam models
allow for a realistic
look during usability
testing
This model displays a
mock up version used
for testing

USABILITY
T E S T I N G
YOUNG WOMAN
-AVG HEIGHT
-STUDENT
YOUNG MAN
-VERY TALL
-STUDENT
OLD MAN
-AVG HEIGHT
-VISITOR
OLD WOMAN
-SHORT
-VISITOR

add a shelf
K I O S K
F O R M
K I O S K
INTERFACE
SUMMARY OF CHANGES MADE
ALL CRITERIA ARE MET

ORTHOGRAPHICVIEWS
SIDE VIEW BACK VIEWFRONT VIEW
TOP VIEW
BOTTOM VIEW

F I N A L
F O R M
The issue of the glare was solved by simply adding frosted
glass to the existing shelter.

ATTRIBUTES
FINAL SHELF SHELF IN USE PARKING SYMBOL
INTERFACE COMPONENTS BACK LIT SURFACE STRIKING COLORS
F I N A L
F O R M

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