This document summarizes a study on awareness and customer satisfaction of Grama-One centers in rural Karnataka. Grama-One centers were launched in January 2022 to provide 800 government services through single-point centers. The study used a survey of 100 people to assess awareness, satisfaction, and quality of services. Key findings were that most people were aware but some faced power/connectivity issues, while customer handling and staff quality were generally good. Suggestions included expanding availability and services and addressing technical problems. The conclusion was that Grama-One centers aim to improve access to services for rural communities.

1. “An empirical study on Grama-One centres- awareness and
customer satisfaction in rural areas of Karnataka.”
Mr. RAVI N M.Com, B.Ed, K-SET, (Ph.D)
Assistant Professor, Department of PG Studies, BGS Institute of
Management Studies, Chikkaballapur-562101
G-mail: ravinprofessional6661@gmail.com, Mobile No. - 7204736661

2. INTRODUCTION:
 The Karnataka Government ambitious Grama-One initiative was launched in
Karnataka on 17th Jan 2022.
 Grama-One centres are offering about 800 services from 79 government
departments.
 Grama-One is expected to be single point assistance Centre for all citizen centric
activities at village level which include many useful services.
 These centres operate from 8:00 a.m. to 8:00 p.m. on all 7 days of the week.

3. The prospective benefits of Grama-One centres
 Rural people do not required to visit District, Taluk, Hobli and other
government offices to avail government services.
 It helps citizens to save money and time as well.
It creates employment opportunity at village level.
It is possible that socio-economic development can be achieved through timely
and quality delivery of services at village level.
 Helps to eradicate regional imbalances in the society.

4. LITERATURE REVIEW
Newspaper reviews:
 When, How and benefits of the scheme,
 List of services, Departments covered, franchise centres and their working
nature.
Service Providers and Customers
 “Benefit to rural people”
 “Awareness need to be created”
 “Fix Technical error”.

5. OBJECTIVES OF THE STUDY
1. To understand the pattern of utilisation of services in different Grama-One
centres.
2. To obtain feedback about Grama-One centres and its effectiveness.
3. To assess the satisfaction level of customers on various services being
rendered by Grama-One centres.

6. RESEARCH METHODOLOGY:
 Majority of the rural people are not in a position to visit Taluk, District and
other government offices to avail government services.
 The survey method is used to collect the data from convenient persons and
questionnaire method was used.
 Simple random sampling technique has been used for collecting the data.
 The sample size is 100.
 Main focus is on effectiveness of Grama one centres, possibilities of including
additional service fees to rural people and also the quality of services being
rendered by the centres.

7. DATAANALYSIS AND INTERPRETATION
Graph showing awareness about Grama-One
82
18
Yes No
Graph showing whether customer satisfied by G-1 centres
service or not
68
32
Yes No

8. Graph showing whether customer faced any interruption
due to power cuts and connectivity problems
14
83
3
Often Occasionaly Never
Graph showing customer handling system at G-1 centres
12
40
32
16
0
5
10
15
20
25
30
35
40
45
Excellent Good Average Poor
Excellent Good Average Poor

9. Graph showing overall customer opinion about G-1 centres
and its services
8
64
22
6
0
10
20
30
40
50
60
70
Excellent Good Average Poor
Excellent Good Average Poor
Quality of available staff at G-1 centres
8
42
33
17
0
5
10
15
20
25
30
35
40
45
Excellent Good Average Poor
Excellent Good Average Poor

10. FINDINGS:
1. Majority of the people are aware about it.
2. Time saving.
3. Due to power cuts and connectivity related issues both customers and service
providers are facing problems.
4. It is found that the information and service list displayed at G-1 centres, number
of staff available and their quality of working was good.

11. SUGGESTIONS:
 It would be better if government take initiative to open G-1 centres all over the
Karnataka so that people will get benefit out of it.
 Power and connectivity issues should be sort-out.
 Survey should be conducted to know the requirements of the people.
 More services to be introduced

12. CONCLUSION
 We have seen people waiting outside the tahsildar’s office to avail various
Govt. services.
 Through Grama One initiative, the Karnataka Government has made an
attempt to help people get many Services at their doorstep.
 It also helps in earning individual income which creates employment
opportunities in rural areas.
 I have hope that the Grama one centres will get success in providing good and
timely services to the needy people by that will acquire goodwill in the society
and it survive longer period in society.