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From Planning to Success: 
How two academic libraries built their 
Learning Commons(es) 
Joe Fennewald, Head, Knowledge Commons, 
Penn State University 
Sheli McHugh, Learning Commons Coordinator, 
University of Scranton
Just as "every nation has the government it 
deserves", every college and university develops the 
learning commons model that reflects its particular 
history, culture, hopes and dreams. 
Preface, Top Down, Bottom Up? Two Models for Starting a Learning 
Commons, Elaine Fairey, Director, SFU Student Learning Commons, and Kathy 
Musial, Learning Commons Coordinator, British Columbia Institute of Technology 
Canadian Learning Commons Conference 2, April 29 – May 1, 2007
Northwestern University 
University of Chicago 
University of Delaware 
University of Pennsylvania 
University of Tennessee 
University of Virginia 
Steelcase University Learning Center 
Knoll, Inc. 
Herman Miller Furniture Showroom
Knowledge 
Commons 
identified as 
an 
“institutional 
priority” & 
Steering 
Committee 
formed 
(2004) 
 Working Groups established to explore key 
features and services 
 24 Hour Services 
 Circulation / ILL / Reserves Project Team 
 Collaborative Spaces & Workstations 
 Concierge Team 
 Construction & Physical Plant 
 Digital Signage 
 DLT & Project Planning 
 Entrance Services 
 Leisure Reading 
 Marketing Steering 
 Media Spaces & Services 
 Points & Provisions 
 Problem Management 
 References & Information Services 
 Room Reservation 
 Services Task Force 
 Student Advisory 
 Technology Support 
 Tutoring & Academic Services
Tombros McWhirter Knowledge Commons 
Penn State University Libraries 
54,000 square feet 
$11,360,000 total estimated cost
Tombros McWhirter Knowledge Commons 
Penn State University Libraries 
Media Commons 
Knowledge Commons 
Franklin Atrium 
Leisure Reading Sidewater 
Commons 
CommCommons 
Services 
Adaptive Technology
Tombros McWhirter Knowledge Commons 
Penn State University Libraries 
Media Commons 
Knowledge Commons
Open 24 / 5 
Snacks & drinks 
allowed 
Storage lockers 
Laptop recharging 
units 
Scanners 
Group Study Rooms 
Media Production 
Spaces 
Practice 
Presentations 
Classroom
MEDIA 
COMMONS 
Production 
Rooms 
One Button 
Studio
Reilly Learning 
Commons 
University of 
Scranton 
Weinberg 
Memorial Library
Reilly Learning Commons 
University of Scranton Weinberg Memorial Library 
Group 
Study 
Lecture 
Capture/Pra 
ctice 
Presentatio 
n 
Writing 
Center 
Technology 
Support 
Collaboration 
Area 
Comfortable 
Seating 
Macs & 
PCs
Open 24/7 
Snacks & drinks 
allowed 
Group Study Rooms 
Lecture Capture 
Room 
Writing Center 
offices 
Tech Support
Multimedia Consultant 
Head 
Knowledge Commons 
Writing Tutors 
KC Library 
Services 
IT Service Desk 
KNOWLEDGE COMMONS SERVICES (2012)
Multimedia Consultants 
Tech Tutors 
Head 
Knowledge Commons 
Writing Tutors 
ITS Lab Consultants 
ITS Lab Consultants 
KC Library 
Services 
IT Service Desk 
KNOWLEDGE COMMONS SERVICES (2014)
4,724 contacts 
SERVICES 
22,700 total contacts, Fall 2013 
7,677 contacts 
207 contacts 
6,365 contacts 
210 contacts 
3,517 contacts
KNOWLEDGE COMMONS OPERATIONS 
10:00 AM Sunday – Midnight Friday 
10:00 AM – Midnight Saturday 
• 101 LIBRARY STAFF 
• 107 ITS LAB CONSULTANTS (“Blue Team”) 
• 31 IT SERVICE DESK (“Green Team”) 
• 16 TECH TUTORS (“Purple Team”) 
• 5 MEDIA COMMONS SPECIALISTS 
• 3 WRITING TUTORS
Assessment 
Tombros McWhirter Knowledge Commons: Next Steps 
 Who uses the Knowledge Commons? 
 How are they using it? 
 Are they different from those using other informal learning 
spaces on campus?
Assessment 
Reilly Learning Commons: Creating a Plan 
 What do the students think of the space? 
 Do they want more spaces like this? 
 What else are they asking for?
Questions & 
Discussion
Thank you! 
Joseph Fennewald: joefennewald@psu.edu 
Sheli McHugh: michelle.mchugh@scranton.edu

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From Planning to Success:How two academic libraries built their Learning Commons(es)

  • 1. From Planning to Success: How two academic libraries built their Learning Commons(es) Joe Fennewald, Head, Knowledge Commons, Penn State University Sheli McHugh, Learning Commons Coordinator, University of Scranton
  • 2. Just as "every nation has the government it deserves", every college and university develops the learning commons model that reflects its particular history, culture, hopes and dreams. Preface, Top Down, Bottom Up? Two Models for Starting a Learning Commons, Elaine Fairey, Director, SFU Student Learning Commons, and Kathy Musial, Learning Commons Coordinator, British Columbia Institute of Technology Canadian Learning Commons Conference 2, April 29 – May 1, 2007
  • 3. Northwestern University University of Chicago University of Delaware University of Pennsylvania University of Tennessee University of Virginia Steelcase University Learning Center Knoll, Inc. Herman Miller Furniture Showroom
  • 4. Knowledge Commons identified as an “institutional priority” & Steering Committee formed (2004)  Working Groups established to explore key features and services  24 Hour Services  Circulation / ILL / Reserves Project Team  Collaborative Spaces & Workstations  Concierge Team  Construction & Physical Plant  Digital Signage  DLT & Project Planning  Entrance Services  Leisure Reading  Marketing Steering  Media Spaces & Services  Points & Provisions  Problem Management  References & Information Services  Room Reservation  Services Task Force  Student Advisory  Technology Support  Tutoring & Academic Services
  • 5. Tombros McWhirter Knowledge Commons Penn State University Libraries 54,000 square feet $11,360,000 total estimated cost
  • 6. Tombros McWhirter Knowledge Commons Penn State University Libraries Media Commons Knowledge Commons Franklin Atrium Leisure Reading Sidewater Commons CommCommons Services Adaptive Technology
  • 7. Tombros McWhirter Knowledge Commons Penn State University Libraries Media Commons Knowledge Commons
  • 8. Open 24 / 5 Snacks & drinks allowed Storage lockers Laptop recharging units Scanners Group Study Rooms Media Production Spaces Practice Presentations Classroom
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  • 13. MEDIA COMMONS Production Rooms One Button Studio
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  • 15. Reilly Learning Commons University of Scranton Weinberg Memorial Library
  • 16. Reilly Learning Commons University of Scranton Weinberg Memorial Library Group Study Lecture Capture/Pra ctice Presentatio n Writing Center Technology Support Collaboration Area Comfortable Seating Macs & PCs
  • 17. Open 24/7 Snacks & drinks allowed Group Study Rooms Lecture Capture Room Writing Center offices Tech Support
  • 18.
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  • 26. Multimedia Consultant Head Knowledge Commons Writing Tutors KC Library Services IT Service Desk KNOWLEDGE COMMONS SERVICES (2012)
  • 27. Multimedia Consultants Tech Tutors Head Knowledge Commons Writing Tutors ITS Lab Consultants ITS Lab Consultants KC Library Services IT Service Desk KNOWLEDGE COMMONS SERVICES (2014)
  • 28. 4,724 contacts SERVICES 22,700 total contacts, Fall 2013 7,677 contacts 207 contacts 6,365 contacts 210 contacts 3,517 contacts
  • 29. KNOWLEDGE COMMONS OPERATIONS 10:00 AM Sunday – Midnight Friday 10:00 AM – Midnight Saturday • 101 LIBRARY STAFF • 107 ITS LAB CONSULTANTS (“Blue Team”) • 31 IT SERVICE DESK (“Green Team”) • 16 TECH TUTORS (“Purple Team”) • 5 MEDIA COMMONS SPECIALISTS • 3 WRITING TUTORS
  • 30. Assessment Tombros McWhirter Knowledge Commons: Next Steps  Who uses the Knowledge Commons?  How are they using it?  Are they different from those using other informal learning spaces on campus?
  • 31. Assessment Reilly Learning Commons: Creating a Plan  What do the students think of the space?  Do they want more spaces like this?  What else are they asking for?
  • 33. Thank you! Joseph Fennewald: joefennewald@psu.edu Sheli McHugh: michelle.mchugh@scranton.edu

Editor's Notes

  1. Key point: There is a lot of variation in “Commons”, we hope that you see something from our presentations that you would like to imitate.
  2. We were influenced by what others were doing. Plus, furniture companies promote new designs and concepts.
  3. Indicates the planning that PSU did – 80 faculty, staff, and students served on one or several working groups
  4. Photo formatted - click First Picture Style option (white border, shadow) under Picture Tools tab
  5. Photo formatted - click First Picture Style option (white border, shadow) under Picture Tools tab