Customer Experience and Engagement
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This document discusses customer experience and engagement with Fairfax County Government. It notes that every interaction creates an impression and that all staff should work as "Team Fairfax" to provide a positive experience. It also mentions that customer experience includes all interactions from phone calls to emails. Finally, it recommends cross-agency collaboration to improve the customer experience and engagement through recommendations such as consolidating services and increasing online engagement options.
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This document provides construction progress photos of the Sully Community Center in Fairfax County, Virginia. The photos show the ongoing construction of the building's exterior, interior spaces like the lobby, corridors, multi-purpose rooms, game room, gym, exercise room, and healthcare suite. The document was published by the Fairfax County Department of Public Works and Environmental Services to share updates on the construction of the new community center, which is scheduled to open in summer 2022.
Riverwood Community Meeting - 04-14-2022- Presentation.pptx
The new 4-inch ductile iron force main will serve the surrounding community for the foreseeable future. Replacement of the force main will:
Reduce the level and frequency of maintenance required to keep the force main operating.
Prevent costly emergency repairs.
Provide residents with safe, reliable utility infrastructure.
Enhance the quality of life for residents.
Reduce risks to public health and the environment.
Burke VRE Connector Phase IV
Burke Centre VRE Connector Phase IV project was substantially completed on March 7, 2022. This project enhanced the access to mass transit by creating a more direct connection from the VRE Station to the residential areas west of Premier Court. This project also connects the Oak Bluff community to the Virginia Rail Express (VRE) Burke Station and provides a multi-use shared pedestrian and bicycle trail for outdoor recreation.
Long Branch Public Meeting - FINAL - 04-11-2022
Overarching Project Goals:
-Achieve Long Branch Central TMDL waste load reduction requirements.
-Provide long-term stability and have low maintenance.
-Improve water quality within the Long Branch Central Watershed.
-Improve habitat and environmental health (ecological lift).
Workhouse Arts Stakeholder Kick Offpptx
Objectives: Our goal for today is to discuss and understand development aspirations, and to define the project's mission, goals, and desired outcomes.
Workhouse Arts Affordable Housing Council
Objectives: Share our project understanding with the council and seek input on the unique opportunities and housing goals for this site that could help guide
our master planning process.
Rabbit Branch at Collingham Drive Stream Restoration - March 28, 2022.pptx
4,800 linear feet of stream will be restored using Natural Channel Design methodologies
Pollutant reduction
1,439 lbs/total phosphorus
3,400 lbs/total nitrogen
462.1 tons of total suspended sediment
Protection of private property and public infrastructure
Increased ecological diversity with native vegetation
DEQ has awarded a SLAF grant to this project for these environmental benefits
LAKE BARTON DREDGING, RESTORATION AND RISER MODIFICATION PROJECT
The Lake Barton Dredging, Restoration, and Riser Modification project was substantially completed on December 29, 2021. The project is located within the Pohick Creek watershed. The project consisted of dredging and removal of approximately 19,100 cubic yards of sediment to restore the sediment trapping capacity and improve water quality. The project also included construction of new sediment forebays, in-lake haul roads, and riser modifications (new mid-level sluice gate and cold-water intake) to facilitate future maintenance, stabilize the shoreline, and improve downstream water quality. Fish habitat was also added within the lake.
Reston Arts Community Center Feasibility - Wrap Up
This document summarizes a meeting about a proposed arts center in Reston, Virginia that would result from a proffer from Boston Properties for development of an area known as Block J. The meeting covered the background and objectives of community outreach efforts to understand needs for the arts venue. Feedback was shared from previous focus group meetings on performing arts, visual arts, and other topics. Key spaces discussed included a 500-seat theater, art studios, galleries, and support spaces. Next steps include further programming, cost estimating, and community input before potential design and construction.
Stormwater Wastewater Facility Virtual Community Meeting, March 29, 2022
Benefits of Consolidated Facility
Building and Site Efficiencies
Operational Efficiencies
Addresses Space Deficiencies
Addresses Renovations and Capital Renewal Requirements
for WCD
Provides for a Centrally Located Site that Accommodates Program
Consolidates Integrated Services on One Centrally Located Site
Reston Arts Center Feasibility Study Focus Group - March 28, 2022
This is the 4th of 5 engagement meetings. We are excited to hear from you – your preferences, priorities, questions, hopes, concerns. The information we receive today will be used to inform the space allocations and cost estimating for discussion of the proffer by Fairfax County.
Oak Marr Pump Station Rehabilitation – Construction Project
Neighborhood was built in the 1980s, and the sewer infrastructure has been in operation since.
Aged pump station equipment – pumps, valves, fans, concrete, etc.
This aging equipment has the potential of causing:
Sanitary Sewer Overflows (SSO)
Sewer back-ups into homes
Environmental damages
Maintenance problems
Tucker Avenue Neighborhood Community Meeting, 03-15-2022
Identify and evaluate house flooding and public safety concerns
Improve drainage conditions to convey 100-year storm if feasible
Reduce and treat stormwater runoff at the source
Improve water quality and stream protection
Use resilient & functional designs
Make improvements compatible with characteristics of neighborhood
Partner with community to develop sound, cost effective solutions that can be collaboratively implemented and maintained
Build on lessons learned to help improve site development process for infill development
Reston Arts Center Feasibility - Focus Group Visual Arts
This document summarizes a focus group meeting to discuss needs and ideas for a proposed new arts center in Reston, Virginia. The meeting covered background on the proposed project, which would result from a development proffer. Attendees provided input through polls and discussion on desired visual arts programming, spaces, and amenities. Key priorities identified included studio space, galleries, classrooms, digital media facilities, and ensuring the center is diverse, equitable and accessible. The project team will take this community feedback into account as they continue planning.
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Customer Experience and Engagement
- 1. Customer Experience & Engagement October 2013
- 2. What is Experience & Engagement? • Every interaction with Fairfax County Government (regardless of department or method) creates a personal reaction and memory. • Each interaction determines resident perceptions of their government. • “Team Fairfax” concept is critical – we all work for the entire government, not just departments.
- 3. Customer Experience • It includes everything from encounters and counters to emails and envelopes. • People constantly access us for services, not just when they need help on the phone. Forrester Research
- 4. Costs • Important because of potential cost savings: University of Utah research Forrester Research
- 5. Happening Around Us Consolidated, one-stop shops
- 6. Participate & Engage New ways to engage online
- 7. PTI Citizen Engagement Roadmap “Citizens do not differentiate contact with an elected official, a call center representative, or staff in an operational department. They are all perceived as the city response and the city service.”
- 8. • Report: ▫ Cross-agency committee ▫ 43 recommendations ▫ It’s more about culture and communications ▫ Report online at www.fairfaxcounty.gov/cex/ experience
- 9. All Areas Are Connected Contact Center Fairfax Digital and Data Fairfax Engage Fairfax Team Fairfax
- 10. Next Steps • County Executive will provide Board of Supervisors with staffing recommendations. • Detailed draft work plan with key deliverables and timeframes will be established.