Technology is changing how we buy food and do business. Understanding how new technologies impact our clients and operations is a must-have for any grocery retailer wanting to be the first choice for clients while remaining cost-competitive. This session walks through Jeronimo Martins’ process, including hurdles, of setting up a lab store that helps them create the ideal environment for selecting the right tools to invest in today, that also meet their needs tomorrow.

1. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
A Jerónimo Martins’ Lab Store

2. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
Why setting up a
laboratory

3. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
THE PACE OF CHANGE IN TECHNOLOGY IS
INCOMPATIBLE WITH PERFECT AND STABLE SOLUTIONS.
A UNIVERSITY IS THE IDEAL PLACE
TO LEARN ABOUT THE FUTURE.
| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store

4. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
TECHNOLOGY BUSINESS&
How to choose the right ones? Consumer / Internal Processes / Productivity

5. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
A laboratory at
NOVA SBE

6. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
FOCUS ON THE CUSTOMER FROM INCEPTION
THE LAB NEEDS TO WORK IN THIS SPECIFIC ENVIRONMENT
| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store

7. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
The Promise

8. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
A CONVENIENCE PURCHASE
IN LESS THAN 1 MINUTE
AND A 24/7 SOLUTION
| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store

9. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store| Pingo Doce & Go NOVA – a Jerónimo Martins’ lab store
(video)

10. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
The Technology

11. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
COMPUTER VISION
| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store

12. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
SELF-CHECKOUTS
SECURITY
OUT-OF-STOCK DETECTION
QUEUE MONITORING
WHY IS COMPUTER VISION RELEVANT IN RETAIL?

13. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
TAP 2 GO & SELF SCANNING
| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store

14. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
NFC
SELF-SCANNING
IN-APP PAYMENT
TECHNOLOGY REDUNDANCE
TO TRAIN MACHINE LEARNING
1 MINUTE PROMISE

15. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
INTERNAL PROCESSES
| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store

16. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
AGILE CUSTOMER SERVICE
OPERATIONAL EFFICENCY

17. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
INTEGRATING IT
| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store

18. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
LEGACY VS NEW SYSTEMS
EXPERIMENTATION
SPEED
| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store

19. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
Learnings

20. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
FOCUS ON THE CLIENT CULTURE
DEDICATED SMALL TEAM
WITH CLEAN SLATE
MINDSET
AGILE METHODOLOGY PARETO APPROACH
ONCE OPENED LEARN-
INCORPORATE-ADAPT

21. | Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store
André
Faria
Chief Marketing & Consumer Officer|
Jerónimo Martins
@
in
andre.faria@jeronimo-martins.com
/andreribeirodefaria
| Pingo Doce & Go NOVA – A Jerónimo Martins’ Lab Store