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Outline the history of measuring performance in public sector. Performance in the Public Sector has been the focus of the media for a long time. Attention has been paid to performance measurement Obviously for a measurement system to be useful, it must focus on the most appropriate aspect of performance. What are the important dimensions of program performance to address and what are the principal kinds of measures to track performance? Discuss the kinds of goals and objectives used in public organizations. Explore how performance measures are often derived from statements of goals and objectives, and how sometimes the measures themselves are used to further specify goals statements. How do public service leaders and managers define measures of effectiveness, efficiency, productivity, quality, client satisfaction, and so forth in means that are valid, reliable, and truly useful? Using two local public transit systems as illustrations (chapter 6), present the four principal means of analyzing the data generated by performance monitoring systems so as to assess how well or poorly a program is actually performing: over time, against targets, among subunits, and against external benchmarks. .

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