The document summarizes Wong Hoi Sing, Edison's presentation on online community management. It discusses the basics of online community management, how to build a productive online community, grow a community, assess community health, and take a community offline. It also provides case studies of the Hong Kong Web Developer Group, Codeaholics, and Hong Kong Drupal User Group communities. The presentation aims to teach attendees how to effectively manage online communities.

1. OSS Community Meeting
OSS Community Management for
Dummy
PantaRei Design Limited
Wong Hoi Sing, Edison
2014 Dec 19th

2. Wong Hoi Sing, Edison
● CEO, Founder, PantaRei Design
– 2009, PantaRei Design founded
– 2010, HKFYG YBHK applicant
– 2011, ITF SERAP applicant
– 2011, HKSTP Incu-Tech applicant
● FOSS and Drupal Developer, Contributor and HKDUG Co-founder
– 2000, Debian GNU/Linux 2.2 ('potato')
– 2005, Drupal Developer
– 2008, BarCamp HK Speaker
– 2008, HKDUG Co-founder
– 2011, Drupal 7.x Core Contributor
● hswong3i@pantarei-design.com
● https://www.drupal.org/u/hswong3i

3. PantaRei Design
●
Everything Changes and Nothing Remains Still
●
Reinvent Enterprise with Open Source Software and Cloud Computing
●
Hong Kong based FOSS service provider
– Content Management System (CMS) with Drupal
– Cloud Hosting Solution with Amazon Web Services (AWS)
– Team collaborate solution with Atlassian
●
Business Partner with industry leaders
– 2012, AWS Consulting Partner
– 2013, Acquia Partner
– 2013, Atlassian Experts
– 2014, Rackspace Hosting Partner

6. Outline
●
Basics of Online Community Management
●
Build a Productive Online Community
●
Grow your Community
●
Assess the Health of Your Community
●
Take Your Community Offline
●
Case 1 - Hong Kong Web Developer Group
●
Case 2 - Codeaholics
●
Case 3 - Hong Kong Drupal User Group
●
Q&A

7. Basics of Online Community
Management
●
Types
– Blogs
– Facebook Pages
– Forums
– E-mail Groups
– Social networks

8. Basics of Online Community
Management (cont.)
●
Know why communities need management
– Understand how people socialize online
– Guide community members in the right
direction

9. Basics of Online Community
Management (cont.)
●
A manager does more than moderate
– Keep the lines of community open
– Attract new members
– Focus on goals and policies

10. ●
Recognize the value
– Share knowledge
– Create personal or business brand awareness
– Get feedback
Basics of Online Community
Management (cont.)

11. Build a Productive Online
Community
●
Find your target audience online
– Use social networks
– Visit other online communities
●
Borrow ideas in right way
– Do the same thing differently

12. Build a Productive Online
Community (cont.)
●
Collaborate with other communities
– Meet community managers
– Hold contest for cross-promotion

13. Build a Productive Online
Community (cont.)
●
Communicate with your Community
– Make yourself accessible
– Decide on a communication method
– Create community newsletters
– Share hobbies and interests

14. Build a Productive Online
Community (cont.)
●
Listen to your community
– Gauge the wants and needs of your community
– Find out what others are saying outside your
community

15. Grow your Community
●
Welcome new members
– Create a welcome plan for new members
– Welcome E-mails and future E-mail Compaign

16. Grow your Community (cont.)
●
Encourage community interaction and
involvement
– Create an upbeat environment
– Interact with members through social networks
●
Attract more people to your website

17. Assess the Health of Your
Community
●
Evaluate community participation
– Feedback
– Return on investment

18. Assess the Health of Your
Community (cont.)
●
Pay attention to the numbers
– Details on your visitors
– Analyze content
– Understand your bounce rate
– Keep track of subscribers
●
Make decisions based on your findings

19. Take Your Community Offline
●
Foster community growth with offline
activity
– Attend conferences and other events
– Offer classes and courses
– Exhibit trade show and conferences
●
Host meetups and tweetups

20. Case 1 - Hong Kong Web
Developer Group
●
Founded May 28, 2013
●
561 members in Meetup
●
Purpose: learning and sharing the latest in Web
Standard Development
●
Organized very month; Working day night
●
Sponsors: For beers, drinks and venue
●
http://www.meetup.com/HK-Web-Developers/

23. Case 2 - Codeaholics
●
Run for 4 years in HK
●
394 members in Meetup (just join)
●
A group of software developers from HK
●
The largest regular programmers meet up
●
Organized very month; Working day night
●
http://www.meetup.com/Codeaholics/

25. Case 3 - Hong Kong Drupal User
Group
●
Founded 2008 (after BarCamp HK 2008)
●
304 members in groups.drupal.org since 2008
●
120 members in Meetup since 2014
●
Learn more about what Drupal can do and what folks are building
with it
●
Organized very month; Saturday
●
Topics are voted by participants
●
Pizza, snacks and drinks provided
●
http://www.meetup.com/drupalhk/

30. References
• http://oss-watch.ac.uk/resources/howtobuildcommunity
• http://opensourcebridge.org/proposals/52
• http://opensource.com/business/13/12/five-community-management-tips
• https://www.youtube.com/watch?v=TvteDoRSRr8
• http://gsyc.es/~herraiz/fosdem2007/papers/workshop-proposal.pdf
• https://www.drupal.org/getting-involved
• www.meetup.com/drupalhk
• http://media.wiley.com/product_data/excerpt/76/11180991/1118099176-42.pdf
• http://www.dummies.com/store/product/Online-Community-Management-For-Dummie
s.productCd-1118099176.html

31. Thank You
●
Please feel free to contact us:
– PantaRei Design Limited
– Unit 326, 3/F, Building 16W
No.16 Science Park West Avenue
Hong Kong Science Park, Shatin, N.T.
– Phone: +852 3576 3812
– Fax: +852 3753 3663
– Email: sales@pantarei-design.com
– Web: http://pantarei-design.com