National Bank of Pakistan (NBP) was established in 1949 to finance trade between East and West Pakistan after partition from India. NBP provides banking services including deposits, loans, and investments. It has a hierarchical management structure led by a president and board of directors. NBP aims to be the leading bank in Pakistan through excellent customer service, use of new technologies, and social responsibility initiatives.

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2. SUBJECT
NBP ORGANIZATION STRUCTURE
PRESENTED TO :
MISS HINA GILL
SEMESTER: 1TH SEME
SUPERIOR UNIVERSITY,
RAVI CAMPUS, Lahore.

3. PRESENTATED BY:
GULFAM SLAMAT
ALI HASSAN
MALIK SHARIQ
HAFIZ MUHAMMAD ASAD

5. Background of NBP
• Established in 9, Nov, 1949.
• not normally established like other banks under
the bank establishing ordinance.
• Established with the promulgation of the
ordinance which purpose was to cope with the
crises that developed after trade dead lock with
India and devaluation of Indian Rupees.
• Bank directed its resources to finance the jute
crop trading in the than in East Pakistan.

6. • The Bank's joint ventures are, United National
Bank (UK), First Investment Bank and NAFA, an
Asset Management Company (a joint venture
with NIB Bank & Fullerton Fund Management of
Singapore).

7. Nature of the Company
• National Bank of Pakistan is financial institute that provide
services of deposits, loans, corporate investment and other
welfare project on the behalf of Government of Pakistan.
National Bank of Pakistan is a semi Government institute;
Govt. of Pakistan and SBP have 75.60% ownership of the
National Bank of Pakistan. International Money Exchange has
25% ownership of NBP.

8. VISION
"To be recognized as a leader and a brand
synonymous with trust, highest standards of service
quality, international best practices and social
responsibility."

9. MISSION
• NBP will aspire to the values that make NBP
truly the Nation’s Bank, by:
• Institutionalizing a merit and performance
culture
• Creating a distinctive brand identity by
providing the highest standards of services
• Adopting the best international management
practices
• Maximizing stakeholders value
• Discharging our responsibility as a good
corporate citizen of Pakistan and in countries
where we operate

10. GOAL OF NBP ORGANIZATION
To enhance profitability and maximization of NBP share
through increasing
• leverage of existing customer base and diversified
range of products.
• Excellence in Direction
• Excellence in Growth
• Excellence in Performance
• Excellence in Management
• Excellence in Achievement

11. CORE VALUES
• Highest standards of Integrity
• Institutionalizing team work and performance
culture
• Excellence in service
• Advancement of skills for tomorrow‟s challenges
• Awareness of social and community responsibility
• Value creation for all stakeholders

12. TOP MANAGEMENT
• PRESIDENT
• BOARD OF DIRECTOR
• MEMBER EXECUTIVE BOARD
• REGIONAL CHIEF
• ZONAL CHIEF
• BRANCH MANAGER

13. PRODUCT SERVICES
There are two major type of product services provided
to the customers by the NBP.
 PERMANENT
Deposit, Loans, Remittance
 VARIANT
Saiban Scheem, Kisan Scheem, Advance Salary
Scheem, Cash & God Scheem

14. DECISION MAKING IN NBP
• NBP upper management participates the lower
management for the preparation of rules,
policies and procedures.
• The lower management participate with the
upper management as a representative of the
operating staff and put up their issues before
them.
• The NBP organization has centralization as well
as decentralization approaches in decision
making.

15. • Some decision are made only by the upper level of
management and implemented through the branch
manager. While in daily routine matters and
environment the branch manager get suggestion
from the operating staff and then takes decisions in
the rules and polices.

16. Organizational culture
• The NBP has low formalized jobs.
• Employees are not bound to come in special
uniform, timing and to use a specific language &
gestures during the office working.
• They have right to perform their jobs as they feel
convenience to perform them. But they are liable
to perform their assigned job's tasks in
accordance with the determined polices and
procedures.

17. MANAGER ROLE IN CONTROLLING THE ORGANIZATION
PERFORMANCE
• The Manager in NBP has rights to overseas the performance of the
operating staff and to control them according to rules and polices.
Therefore, he assignee duties to the subordinate according to their
skills level, provide them skills through jobs rotation, calls meeting
for providing necessary instructions to them, take corrective
measures where find deviation from the standard level. The
operating staff is responsible to follow the instruction of the Manger.
Otherwise the can take disciplinary action against them.

18. HOW MANAGER RESOLVE CONFLICTS, WHAT
PROBLEM FACE DURING THE IMPLEMENTATION OF
NEW RULES
• Manager act as a conflict handler, he identify the
problem that arise the conflicts then listen the issues
from both parties and settle down the problem by
creating win-win situation.
• Some time in implementation of new rules and
procedures some sort of problem such as lack of interest
of the employee for compliance of new polices and
procedures. In this situation the manager call a meeting
and provide awareness to the operating staff about new
procedures and polies and their course of action. And
restrict them to follow these rules.

19. REMARKS ABOUT THE RIGHT ORGANIZATION
ENVIRONMENT
• Democratic style is the best for the NBP organization. Because
it develop friendly environment between the manager and
employee and their relation grow up positively. Employee
perform their tasks without any pressure and disturbance.
Resultantly, their effectiveness and efficiency boost up highly.

20. HOW THE NBP ORGANIZAITON PROMOTE TEAM WORK
• Through creating connectivity among the employee’s job’s
tasks.
• Through rotational job training system.
The NBP promote the team work and under this system
employee coordinate to each for the accomplishment
organizational goal. Moreover, NBP encourage the employee to
be recognized as team.

21. Planning for organizing work
• NBP has regular setup to organize the work
activities for this purpose the qualified
individuals are given opportunity work in NBP,
Employee are undergone through training
process. NBP follow the work specialization
and departmentalization by which to organize
work remain easy.

22. NBP ORGANIZATION GOAL SETTING
• NBP organization goal setting process follow those points
which relate to its mission statement and prepare the
designee of routs which lead toward their achievement. The
NBP have the have the following goal setting system:
• Financial Goals
• Strategic Goals
• Stated Goals versus Real Goals

23. SPAN OF CONTROL
• According to survey at NBP branch Begam Kot,
Lahore, one manager control the whole operating
staff with the help of assistant manager.
Therefore, NBP Branch system manager has wide
span of control.

24. Functional Departmentalization
Manager
Operational
Manager
Accountant
Deposit
Officer
Cashier
Remittance
Officer
Security
Guard
Peon/Office
Boy

25. Role & Responsibility of BOD’S
• The Board shall approve and monitor the
objectives, strategies and overall business
plans of the institution.
• All the members of the Board should
undertake and fulfill their duties
&responsibilities keeping in view their legal
obligations under all the applicable laws and
regulations.

26. • The Board shall clearly define the authorities and key
responsibilities of Senior Management without
delegating its policymaking powers to the
Management and shall ensure that the Management is
in the hands of qualified personnel.
• The Board shall approve and ensure implementation of
policies, including but not limited to, in areas of Risk
Management, Credit, Treasury & Investment, Internal
Control System and Audit, IT Security, Human
Resource, Expenditure, Accounting Disclosure, and any
other operational.

27. • As regards Internal Audit or Internal Control, a
separate department shall be created which shall
be manned preferably by professionals
responsible to conduct audit of the Bank, Various
Divisions, Offices, and Units Branches etc. The
Head of this department will report directly to
the BOD or Board Committee on Internal Audit.
• The business conditions and markets are ever
changing and so are their requirements. The
Board, therefore, is required to ensure existence
of an effective, Management Information system‟
to remain fully informed of the Activities.

28. KEY PEOPLE LEADERSHIP STYLE
• NBP upper management adopt democratic as well as lasses
fair style in its leadership.
• NBP has favorable motivation system, the employee who
work effectively, efficiently manager promote them on higher
scale and he/she is awarded other benefits.
• Some time changes occur in organization system due to
technological advancement and competitor planning, which
demand to manager to educate the subordinate and to alter
and mold their behavior according to the need of time.

29. PROBLEM FACED BY MANAGER IN
MOTIVATION
• In such condition the manger face the
following type of problem
• Choose best way for encouragement of staff
• Investment on purchase of new technology
• Exert extra time for development and training
of the staff
• Prepare new plan in order to keep it position
at highest level in the competition market

30. HRM FUNCTION IN NBP
• NBP Head Office has HRM Department. Which identify
the position according the information available form the
branch Managers. It invites the suitable applicant for
different positions and select the best candidates from
the list of applicants. Then, send them for training into
the training staff college. After that they are appointed in
various branches. NBP provide job rotation system for
development, reinforcement system for motivation and
corrective measures, monitoring system for maintenance
of internal control system.

31. COMMUNICATION SYSTEM
• NBP adopt verbal communication system. Which
includes the correspondence and oral exchange of
information. Most of the organizations use this
source of communication.

32. Some forms that are used in HRM Department of NBP.
• Job Application Forms
• Training From
• Compensation Form

33. Controlling Technique of NBP
• NBP motivate the competent employee by
rewards.
• NBP discourage the ignorant employee by
imposing some type of restrictions, such as
explanation, fine, termination.
• NBP define the duties of the employee
according to their skills levels, provide them job
oration system, equalize the workload, develop
coordination between the employee and update
them with new technological change.

34. CONCLUSION
As analysis shows that NBP is a most
growing organization with highest return on
capital, largest market share amongst all
Pakistani banks and cost to income ratio is
the highest in banking sector. But there is
further need for improvement to overcome
weaknesses and to maintain its position as
an “Asian Tiger” in banking field.

35. Recommendation
• NBP needs to adopt quick services system for
the ease of customer rather than lengthy
proceedings of the services.
• NBP needs to update its IT system according
to time to time changes.
• NBP needs to make efforts to make itself a
truly Islamic nation bank by adopting Islamic
economic system.