The document is an internship report on a 6-week internship at The Bank of Punjab Abdul Hakim Branch. It begins with an introduction to the bank, discussing its history, vision, mission, values and the various deposit and financing products it offers. It then outlines the author's internship plan and training in various bank departments like accounts opening, remittance and clearing. The report also includes sections on the bank's organizational structure, a SWOT analysis and recommendations. In summary, the report provides an overview of The Bank of Punjab and the author's experience during their internship at one of its branches.

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PREFACE
In Bachelor of Business Administration, Internship Program is an important part to give students
an opportunity to have experience of practical field. Unless and until the students experience the
novelty of practical work, their knowledge of what they study in theoretical courses remains
incomplete. The most important point in an Internship Program is that the student should spend
their time in a true manner and with the spirit to learn practical orientation of theoretical study
framework.
This internship report is on my six weeks practical training at The Bank of Punjab Abdul Hakim
Branch. In this internship report I have tried to give details about The Bank of Punjab, working
and the functions of different departments of the bank.

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ACKNOWLEDGEMENT
First of all, I thank my all respected teachers for providing me comprehensive knowledge about
Business Administration Courses and also for providing me the opportunity to complete my
internship program in The Bank of Punjab to enhance my practical knowledge about banking
sector of Pakistan.
I am highly thankful to the staff members of The Bank of Punjab. Who really cooperated with
me and provide me their complete guidance. As banks are very much sensitive about their
secrecy, even then after taking an understanding, they let me handle their delicate operations.
My special thanks to the in charge of internship and placement that arranged internship and
provided me with his kind guidance at each and every step whenever I felt difficulty.
_____________________
M. Ahmad Masood

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DEDICATION
TO MY BELOVED PARENTS
Who always wishing and praying for
My success in every sphere of life I pray to Almighty Allah to
enable me to serve them so well and kindly as they did in my life
especially in my childhood
Aamin!

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EXECUTIVE SUMMARY
This report has been prepared after getting internship in The Bank of Punjab Multan road Abdul
Hakim. I have given the task to complete my internship in any organization. So I have selected
The Bank of Punjab for getting practical knowledge. I have divided my work in various
departments of the bank so, I have divided my report in different portion
The first portions of my report consist on History of Bop, its board of Directors and review of
committee. Further Readers will able to understand about BOP mission and Vision too. In the
next coming pages, Report is giving a whole picture of BOP business volume, its products lines,
what are the main clients, and what are the whole competitors. In the 3rd portion, I have written
BOP department’s information, its task, and all department function. So it will increase the
awareness of the readers regarding to BOP Departments activities. The other main and vital
portion of my report is my tasks which have been assigned during internship. In report I have
mentioned all departments I worked and got practical knowledge. Here I want to mention these
entire departments which I got training.
o Account Opening Department
o Remittance Department
o Clearing Department
o Account Department
o Credit Department
Working at BOP was indeed a great experience for me. It was first time I came to know that
how to do practical work in real organizational setup. It took some time to adjust to the
company’s culture and working environment as everything was new for me but with help of my
colleagues and supervisor it was made possible very quickly. The Daily talks and discussion
among the different staff members proved to be an effective one for me as it provided the
necessary information I needed.

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Table of Contents
PREFACE..........................................................................................................................................1
ACKNOWLEDGEMENT...................................................................................................................2
DEDICATION...................................................................................................................................3
EXECUTIVE SUMMARY.................................................................................................................4
Evolution of Banking..........................................................................................................................8
BANKING IN PAKISTAN.................................................................................................................9
INTRODUCTION OF THE BANK OF PUNJAB...............................................................................10
Brief History ................................................................................................................................10
VISION, MISSION AND VALUES..............................................................................................11
VISION STATEMENT.............................................................................................................12
MISSION STATEMENT...........................................................................................................12
CORE VALUES.......................................................................................................................12
BUSINESSES OF THE BANK OF PUNJAB.....................................................................................13
BOP DEPOSITPRODUCT...........................................................................................................13
Current Deposit Schemes...........................................................................................................13
Current Account........................................................................................................................13
Basic Banking Account..............................................................................................................14
BOP Tijarat Account.................................................................................................................14
PROFIT AND LOSS SHARING SCHEME ...................................................................................14
PLS Accounts ...........................................................................................................................15
Pehlay Munafa Scheme..............................................................................................................15
Senior Citizens Saving Account .................................................................................................15
Gharayloo Saving Account ........................................................................................................15
Ziada Munafa saving Account....................................................................................................16
PLS-Saving Profit plus Account.................................................................................................16
Munafa Hi Munafa....................................................................................................................16
Commercial Loan .........................................................................................................................16
Running Finance........................................................................................................................16
Corporate & Investment Banking ...............................................................................................17
Investment Banking...................................................................................................................18
BOP FINANCING SCHEME........................................................................................................18

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Clean Pakistan CNG filling Scheme ...........................................................................................18
Lady Entrepreneur Scheme........................................................................................................18
Auto Lease Financing Scheme ...................................................................................................18
Car Dealer Financing Scheme ....................................................................................................18
Karobar Bharao Scheme ............................................................................................................18
Fertilizer Dealer Financing Scheme ............................................................................................18
Ali Akbar Group Franchise Financing Scheme ............................................................................18
Atlas Honda Limited-Authorized Dealer Financing Scheme.........................................................18
AGRICULTURE SCHEME..........................................................................................................19
Kisan Dost Agree Finance Schemes............................................................................................19
Facility for Purchase of Tractor Under Green Tractor Scheme 2008-09" .......................................19
Kisan Dost Tractor Finance Scheme...........................................................................................19
Live Stock Development Scheme ...............................................................................................19
Commercial Agro Services Finance Scheme ...............................................................................19
Running Finance Facility for Livestock / Poultry and Fish Farms .................................................20
Landless People for Purchase of Buffaloes for Life Sustenance ....................................................20
CONSUMER FINANCE...............................................................................................................20
Target Market...........................................................................................................................20
Products Available ....................................................................................................................20
BOP Aasaish Loan Scheme........................................................................................................22
REMITTANCE OF MONEY ........................................................................................................25
Demand Drafts (DD).................................................................................................................25
Pay Order.................................................................................................................................25
Mail Transfer (MT)...................................................................................................................25
Telegraphic Transfer (TT)..........................................................................................................26
On Line Banking Facility...........................................................................................................26
BOP Services ...............................................................................................................................28
Utility Bill Collection ................................................................................................................28
Lockers.....................................................................................................................................28
PLAN OF INTERNSHIP..................................................................................................................29
Training program..........................................................................................................................30
Account Opening Department....................................................................................................30

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Types of clearing.......................................................................................................................33
ORGANIZATION STRUCTURE OF THE BANK OF PUNJAB........................................................34
Structure of HRM Department in BOP...............................................................................................37
SWOT ANALYSIS OF BOP.............................................................................................................38
Strength .......................................................................................................................................38
Weakness.....................................................................................................................................38
Opportunity..................................................................................................................................39
Threats.........................................................................................................................................39
Recommendations ............................................................................................................................40
CONCLUSIONS..................................................................................................................................41
REFERENCES AND SOURCES......................................................................................................42
APPENDIX.....................................................................................................................................43

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Evolution of Banking
The word “Bank” is derived from the word “Banqwe”. The history of banking is traced as early
as 2000 B.C. when the priests in Greece used to keep money and other valuable of the people in
temples. The priests thus acted as agents. In seventeenth and eighteenth centuries, there was a
new and important step in the history of banks. When people used to keep their gold and silver
with the goldsmiths, the goldsmiths, in return, issued receipts for the gold, promising to hand it
over on demand. Slowly people felt that if a person buys something against the payment of gold,
the seller might agree accept, instead of gold, only the receipts of the goldsmith. As there was
much convenience insuring bits of papers instead of heavy gold, the circulation of goldsmith’s
receipts grew wider. Later with the passage of time, the professional bankers, who specialized, in
issuing notes, replaced the goldsmiths. These notes were backed by precious metal and were
convertible in this metal on demand.
Therefore, in order to create confidence among the people, steps were taken to regulate the
banking organization. In this regard a conference was held in November 1548. It was decided
that the bank should be set up by the state, which should streamline the banking organization and
techniques. The first Central Bank was formed in Geneva in 1578 and the Bank of England was
established in 1694.

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BANKING IN PAKISTAN
Banking in Pakistan starts with partition of sub continent in August 1947. At that time of
independence Pakistan laid 631 offices of 45 scheduled banks out of which 487 were located in
West Pakistan. There were also Five Hundred non-scheduled banks at that time. The Foreign
Banks at that time had a total of 19 branches in Pakistan but their roles were limited. After the
partition The Indian Banks shifted their head offices to India. The migration and shifting of
capital caused a lot of trouble for Pakistan in the field of banking.
As a result the number of offices of scheduled banks decreased from 631 to 195 by the end of
June 1948. In West Pakistan this number fell from 487 to 81, in East Pakistan from 144 to 114
and then to 69 by June 30, 1951. Among these banks Habib Bank Limited had 25 brandies and
Austria Bank had 19 branches both were run by the Muslims who shifted their head offices to
Pakistan. Pakistan made an agreement with the Reserve Bank of India (RBI) to serve as The
Central Bunk in Sep. 30, 1948. The RBI started the policies against Pakistan's interest. Due to
this reason the govt. of Pakistan with the consultation of India govt. asked the RBI to finish the
agreement from June 30, 1948 instead of Sep. 30, 1948. The govt. of Pakistan decided to
establish the State Bank of Pakistan (SBP) as its Central Bank from July 1, 1948. In the same
year the first Pakistan note of rupees 5, 10&100 were issued and Indian currency was withdrawn
from the circulation. It proved a landmark in the banking field of Pakistan. Foreign Banks were
restricted to port towns or big cities. HBL was encouraged to establish new branches all over the
country. And govt. was also advised to establish a bank as an agency for SBP. In 1947 MCB
(Muslim Commercial Bank) was established in Calcutta, then after partition its headquarter was
shifted to Dhaka, then finally to Karachi. It was the first hank which was privatized. Allied Bank
Limited was also privatized. In Bhutto regime all the commercial banks were nationalized.
National Bank of Pakistan was established in 1949 to finance jute trade in East Pakistan and took
over the agency functions from Imperial
Bank of India (IBL).Currency Chest are present in NBP in ''very large city which is protected
strictly with the State Bank assistance of SBP supervisory.

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INTRODUCTION OF THE BANK OF PUNJAB
BriefHistory
Established in 1989, in pursuance of The Bank of Punjab Act 1989 and was given the status of
scheduled bank in 1994. The Bank of Punjab is working as a scheduled commercial bank with its
network of 273 branches at all major business centers in the country. The Bank provides all types
of banking services such as Deposit in Local Currency, Client Deposit in Foreign Currency,
Remittances, and Advances to Business, Trade, Industry and Agriculture A wholly owned
subsidiary of BOP First Punjab Modaraba (FPM) was established in 1992 and is being managed
by Punjab Modaraba Services (Pvt) Ltd.
The Bank of Punjab is headed by a Chairman and assisted by the Executive Directors appointed
by Govt. of the Punjab. Since its incorporation the Bank has grown manifold showing
remarkable growth in all aspects. Especially, after the current management took over the affairs
of the bank in 2008 there has been tremendous growth in all its facets of operations as a result of
application of prudent and pragmatic policies with futuristic approach. Owing to its significant
performance, profitability, financial standing and market penetration the Bank has attained
reputation of a responsible corporate citizen playing a pivotal role in economic and social
development of the country.
Currently, the Bank of Punjab is regarded as one of the most profitable banks of the country both
in absolute & real terms.

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VISION, MISSION AND VALUES

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VISION STATEMENT
“To be customer focused bank with service excellence”
MISSION STATEMENT
“To exceed the expectations of our stakeholders by leveraging our relationship with the
Government of Punjab and delivering a complete range of professional solutions with a focus on
Programmed driven products & services in the Agriculture and Middle Tier Markets through a
motivated team”
CORE VALUES
Our customers as our first priority
Profitability for the prosperity of our stakeholders that allows us
Corporate social constantly invest, improve and succeed
Responsibility to enrich the lives of community where we operate
Recognition and reward for the talented and high performing employees
Excellence in everything we do
Integrity in our dealings
Respect for our customers and each other

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BUSINESSES OF THE BANK OF PUNJAB
The banks provide various products & services to its customer to cater their need of investment
and other social and business requirement. BOP is now leading the way to the most modern and
dynamics banking in the country.
Being a Banking company BOP is performing normal Banking transactions as well as providing
many job opportunities. As a govt. bank perform many social and economic functions e.g.
payment of pensions, receipts & payments of govt. funds, special services to farmers.
BOP PRODUCT LINE
o BOP Deposit Products
o BOP Loan Products
o BOP Finance Schemes
o Remittance of Money
BOP DEPOSIT PRODUCT
Current Deposit Schemes
o Current Account
o Basic Banking Account
o BOP Tijarat Account
Current Account
The Accounts shall be opened upon submission of duly filled-in Bank’s prescribed Account
Opening Form properly introduced in the manner provided and on submitting all such documents
as may be revised by the Bank. The Bank reserves the right to demand such relevant documents
even after opening of account as deemed necessary.

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The minimum initial deposit will be Rs.1000.
 No profit will be Payable.
 Services Charges Rs. 50/- will be deducted if blow the monthly balance Rs.10000/-
 The Accounts may be opened singly in one name or jointly in two or more names.
ZAKAT is livable on the assets as described in the Zakat & Ushr Ordinance 1980 (as
amended from time to time)
Basic Banking Account
The minimum initial deposit will be Rs.1000.
o No profit will be Payable.
o No fee (service charges) for maintaining such accounts will be charged.
o There will be no limit for maintain minimum balance. In the cases, there balance in
BBA’s remaining "NIL" for a continuous 6 month period, such accounts will be
closed.
Account holder will be allowed a maximum of 2 deposit transactions and 2 checking
withdrawals, free of charge either through cash/through clearing per month.
BOP Tijarat Account
The rent free locker facility will be allowed on availability of locker and after maintaining
average balance for six months. The reduction in rate of mark up on Consumer finance will be on
loan amount equal to twice of last month’s average balance. The incentive package will be
reviewed on quarterly basis and on the deposit procured vis-à-vis cost.
PROFIT AND LOSS SHARING SCHEME
o PLS Account
o Pehlay Munafa Scheme
o Senior Citizens Saving Account
o Gharalyoo Saving Account
o Ziada Munafa Saving Account
o PLS-Saving Profit Plus Account

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 Corporate Premium Account
 Munafa hi Muanafa Account
PLS Accounts
PLS Savings Accounts may also be opened by charitable institutions, for Provident Funds and
other funds of benevolent nature by Local Bodies, Autonomous Corporations, Companies,
Associations, Societies, Educational Institutions, Firms etc. and in all other cases where such
accounts are required to be opened under the orders of Competent Court of Law
The rates of profits may vary from period to period via January to June/July to December each
year. Calculation of Profit on PLS Saving Accounts will be made for each calendar month on the
lowest credit balance of an account between the close of the 6th day and the last day of the
month.
Pehlay Munafa Scheme
Recently this scheme is introduced to attract investors. According to this scheme profit is paid in
advance which can be reinvested. Profit rate charge is multiplier e.g. more you invest and more
the rate will apply. Period for this scheme is three, six, nine, twelve and eighteen months.
Senior Citizens Saving Account
This is a saving bank product available for all senior citizens i.e. persons of 60 years and above
who are eligible to open a saving account as per our Bank’s criteria. The account can be opened
singly or preferably jointly (husband & wife) provided either of them is of 60 years or above.
This product is designed to attract procure deposit/savings of senior citizens by offering
attractive, innovative incentives and higher rate of profit to senior citizens.
Gharayloo Saving Account
This is a saving bank product available for all females who are eligible to open a saving account
as per our Bank’s criteria. The account can be opened singly or jointly with husband. This
product is designed to attract procure deposit/savings of ladies particularly housewives of
expatriates & students.

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Ziada Munafa saving Account
This is a saving bank product available for general public i.e. persons who are eligible to open a
saving account as per our Bank’s criteria. The account can be opened singly or jointly. This
product is designed to attract procure deposit/savings of general public particularly salaried and
small investors.
PLS-Saving Profit plus Account
o Individuals, corporations, organizations and various provincial / federal government
departments can open accounts under the scheme.
o This is an operating account
o The accounts can be opened in individual or joint names.
o The deduction of Zakat and Withholding tax will be applicable as per law of the land.
o Average balance during a calendar month will be taken to determine the deposit slabs
and applicable profit rate for that month for the purpose of creating provisions.
Munafa Hi Munafa
This is a term deposit product. The term is from 1 month to 5 years and the profit is paid on
monthly basis. The minimum amount of deposit is Rs.80,000/-. The rate of profit is from 6.0 %
p.a. to 8.50 % p.a. depending on the tenure which is higher than Bank’s normal term deposits.
This product is governed under PLS rule i.e. the rates mentioned are expected and the Bank
reserves the right to revise the rates and terms & conditions of profit under Profit & Loss sharing
system.
Commercial Loan
o Running Finance
o Corporate Finance
Running Finance
Running sanctioned by bank and only mark up will be charged on amount withdrawal for
business need not on sanctioned amount finance facility provided by the bank to its selective
customers for business purpose only. A limit of amount is sanctioned to borrower keeping in
view the financial worth of his business. Customer has drawing power equal to loan.

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The loan is sanctioned against three modes.
1. Against Pledge of Stocks / Shares
2. Against Government Securities
3. Against Hypothecation of Stocks
Pledge of Shares
This facility is generally extended to companies or individuals on selective basis against pledge
of tangible securities such as Shares. The facility is required to be adjusted periodically or within
the period as specified in the Sanction Advice/DAC.
Government Securities
Government Securities include Defense Saving Certificates (DSCs), Special Saving Certificates
(SSCs), Regular Income Certificates (RICs), and Behold Certificates, US Dollar Bonds & NIT
Units etc, issued by National Saving Centre Government of the Pakistan/National Investment
Trust.
Hypothecation of Stocks
Banks in such cases although do not have a physical custody of the goods, however have a legal
Charge/Lien established, thereon, providing a legal recourse to the Bank to take custody of the
stocks, in the event the borrowers default to repay the loan or fail to meet their obligations, as
agreed. Criteria to merit this facility are provided in the Banks Credit Policy Manual, which is
carefully assessed by Risk Managers, while recommending a credit proposal to credit committee.
Corporate & Investment Banking
Corporate Bank
The Corporate Banking shall endeavor to market new clients and retain the existing relationships
and build market share through offering superior services, competitive pricing and wide product
range to valued corporate clients including the Multi National Companies (MNCs). This Unit
taking advantage of tremendous growth potentials of corporate accounts will continue its
endeavor.

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Investment Banking
Investment Banking Unit offers full spectrum of services, which include TFCs, Syndicated
Finances, Structured Finances, Leveraged Buyouts, Project Finance, Quasi-Equity Products,
Independent Advice, Equity Placements, IPO’s, Equity Underwriting, Mergers, Corporate
Restructuring, Acquisitions and other products. IBU shall also work on and come up with
providing Fund Management Facilities
BOP FINANCING SCHEME
Clean Pakistan CNG filling Scheme
BOP is providing finance for the establishment of CNG filling stations.
Lady Entrepreneur Scheme
Females are encouraged through micro finance schemes to start business with lower fiancé.
Auto Lease Financing Scheme
BOP as also lease auto mobiles to fulfill the need of society.
Car Dealer Financing Scheme
Finance is provided to dealers especially to car dealers at term and conditions keeping in view
the need of business.
Karobar Bharao Scheme
This scheme is introduced to expend the running business.
Fertilizer Dealer Financing Scheme
Loans are offered in rural areas to farmers to purchase of fertilizer periodically.
Ali Akbar Group Franchise Financing Scheme
According to agreement with Ali Akbar Group fiancé will be provided for its franchises
Atlas Honda Limited-Authorized Dealer Financing Scheme
An agreement is made with Atlas Honda Ltd. for financing.

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AGRICULTURE SCHEME
Kisan Dost Agree Finance Schemes
Provision of financial facility to farmers for purchase of inputs (Seed, fertilizers, pesticides,
fungicides etc). Resident Self Cultivator having maximum 50 acres. The applicant should not be
defaulter of any other Bank and property should be free from any encumbrances.
Amount Maximum Rs.500,000/- according to per acre limit of the crop.
Facility for Purchase of Tractor Under Green Tractor Scheme 2008-09"
All Farmers who have been declared successful through computerized balloting, the applicant
should be a resident, owner/self cultivator of minimum 05 Acres of agriculture land free from all
encumbrances. Existing BOP borrowers having land under Bank's charge are also eligible under
this scheme.
Kisan Dost Tractor Finance Scheme
Provision of financial facility to the farmers and non farmers (those who provide tractors to
farmers on rental basis for various tractor related operations), for purchase of Tractor on Lease
Finance Basis.
Eligibility: Resident Self Cultivator having
Amount: Maximum Rs. 750,000/-
Live Stock Development Scheme
Provision of financial facility for purchase of animals (Milk & meat production, cattle farming,
poultry Farming and Fish farming) to the farmers and non farmers those who have their own live
stock farm/fish farm for commercial purposes) Installments are 16 equal quarterly installments
within four years excluding one year dry period.
Commercial Agro Services Finance Scheme
Provision of financial facility to the commercially viable entities with immaculate track record
for acquisition of Agri implements and equipments i.e. tractor trolleys, harvesters e.g. for
services to farmers. Commercially viable entities with immaculate track record with providing
agri the Bank/Other financial institutions.

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Running Finance Facility for Livestock / Poultry and Fish Farms
Running Finance Facility for purchase of animals, cost of feed, medicines and other
running expenses of the Farm. Running Finance Facility will be provided for the type
of Live stock Farming:
o 1. Calves Fattening Farms 2. Broilers Farming. 3. Layer Farming.
o 4. Fish Farming. 5. Semen Production Unit.
Landless People for Purchase of Buffaloes for Life Sustenance
Lease Financial Facility for purchase of Milk producing Animals for landless people.
The applicant should be having space to keep animal domestically.
Maximum limit is Rs.50,000/- against only one personal guarantee.
CONSUMER FINANCE
A personal loan facility for the purchase of consumer durable goods (like TV, Refrigerator,
Cooking Oven) for their personal use repayable on easy installments.
Target Market
All serving Personnel of Armed Forces irrespective of ranks including civilian employees.
o Govt./Semi Govt. Organizations/ Autonomous Bodies
o Armed Forces, BOP Employees
o Limited Companies/ Multinational/Educational Institutions
o Registered Firms/Financial Institutions etc.
o Self Employed Professionals (SEP)
o Doctors, Chartered Accountants, Architects, Engineers.
Products Available
TVs, Refrigerator, ACs, Washing Machine, Computer Notebook/Laptop Bicycles, Mobiles,
Vacuum Cleaners and many more products of all renowned brands.
Down Payment 0%

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Tenure/Loan Amount/ Mark-up Rate
Tenure Minimum Loan
Amount
Mark-Up
06 Months Rs. 4,000/- 0%
12 Months Rs. 6,000/- 0%
18 Months Rs. 8,000/- 09%
24 Months Rs. 12,000/- 12%
36 Months Rs. 15,000/- 18%
Eligibility Criteria
o Age between 21 and 59 Years or retirement date; whichever is earlier (59 Years at
maturity of facility)
o Minimum Take Home Salary is Rs. 5000/-
o Permanent Employee with Minimum 01 Year of service with Army.
o Have valid CNIC
Experience
Permanent Employ: 2 years in current business
Valid CNIC
Documents Required
o Application From
o Copy of valid CNIC
o Latest Salary Slip/ Employee Certificate on organization’s letter head or on letter duly
stamped. ( Specimens of certificates for (a) Salary received through BANK ACCOUNT
& (b) Salary received in CASH are enclosed herewith).

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Security
o Life insurance of Borrower.
o undertaking by Employee & Concerned of concerned Army Unit (specimen enclosed)
o Hypothecation of Asset itself.
o One Un-dated cheque of Marked up Amount.
o
Payment Mode
In monthly installments
BOP Aasaish Loan Scheme
Nature:Personal Loan Facility for purchase of consumer durable goods from Asaish Partners for
personal use, repayable on easy installments. The maximum financing amount Rs. 5,00,000/-, No
mark up for tenure up to 12 months.
Consumer Demand Finance Scheme (CDC)
A personal Demand Finance facility for meeting their personal needs & repayable through
monthly installments.
Minimum loan Amount Rs. 50,000/-
Maximum Loan Amount Rs. 5,00,000/-
Tenure
Minimum Tenure: 01 Year
Maximum Tenure: 05 year
Quick Cash
A Personal running finance facility for meeting the personal needs.
Loan Amount
Minimum loan amount Rs. 50,000/-

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Maximum Loan amount Rs. 5, 00,000/-
Tenure
01 Year (Renewable)
BOP Car Loan
Demand finance facility to purchase brand new locally manufactured / assembled cars / imported
cars, Chevrolet & for personal use only.
Finance Amount
Rs. 2,00,000/- to Rs. 50,00,000/-
Down Payment
10% for Govt. and 15% for Pvt.
Tenure
1 to 5 years
Payment Mode
In monthly installments
BOP Motorcycle Loan
Salary requirement (10000/- govt. Rs. 15000/- Pvt. Employees)
3 Years job experience and valid driving license & age 25-58 years
Period of loan, 1-3 years
Amount of facility, Rs. 20,000/- to 2, 00,000/-
Down Payment, 10%

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BOP House Loan Scheme
It is a long term facility for purchase of house, flat, construction of house on self owned plot or
for renovation / improvement of home.
Who can avail?
o Salaried persons
o Self-employed professional (SEP) [Chartered Accounts, Engineers, Architects
& Doctors / Dentists]
o Self-employed business persons(SEB)
Finance Amount
Purchase of house/flat
construction of house/flat
Minimum
Rs.3 lac
Maximum
No limit*
Additional/Improvement
Renovation of house
Minimum
Rs.3 lac.
Maximum
No limit*
Tenure
Purpose Minimum Maximum
Purchase of House/flat 3 years 20 years
Purchase of plot & construction thereon
or construction only
3 years 20 years with 01 year grace
period*
Renovation/ improvement 3 years
The BOP Debit Card holders will be able to transact at any of the 1000 + Merchants across the
country. The following services can be utilized at the Point of Sale (POS) terminals:

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Purchasing
Your BOP Debit Card can be used in place of cash at all outlets where the M-Net logo is
displayed. This is a service which lets you pay directly from your account without using cash.
When a payment is made through the debit card, your account is directly debited.
REMITTANCE OF MONEY
The Bank of Punjab, like other Commercial Banks undertakes to remit or transfer money from
one place to any part of the country and outside the country. The money is remitted by means of:
o Demand Draft (DD)
o Pay Order (PO)
o Mail Transfers (MT)
o Telegraphic Transfers (TT)
o On line Transfer
Demand Drafts (DD)
The most common means of remittance in the bank is Demand Draft. When a person wants to
transfer his money to another person having account with any other bank, he can do so by
obtaining a Demand Draft. The purpose of DD is to secure the amount which we have. DD is a
very secure method of transferring the money from, one place to another.
Pay Order
Pay order is a guaranteed document issued by the bank, the payment of which is made by the
same branch issuing this pay order. Pay order is used to transfer the funds within the city while
Demand Draft used to transfer the funds between the cities.
Mail Transfer (MT)
To transfer money from one place to another through a bank the second means of remittance is
Mail Transfer generally called MT. Money is Transferred through MT mainly because the
transferor, unlike in case of DD does not want to obtain and take care of any instrument like DD
and, of course, to present it at the Drawer Bank. So in order to avoid above mentioned risks,

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which may contribute to the loss or delay on the part of both the banker and the DD holder, the
money transferor resorts to the MT.
Telegraphic Transfer (TT)
The quickest means of remittance in The Bank of Punjab is Telegraphic Transfer normally called
TT. The application procedure involved in the TT is almost the same as is in the case of MT. In
fact in The Bank of Punjab the Application form for DD, MT, and TT is the same.
On Line Banking Facility
According to this facility the customer can make remittances and draw amount from their
account through network of branches with in the country from BOP owns branches. It is real
time on line transaction facility. Nominal commission is charged on these transactions keeping in
view the amount remitted or withdrawn.
BOP ONLINE Banking
With BOP’s state of the art online banking, you can access your account from more than 272
branches located in 65 cities across Pakistan.
Now BOP enables you to do all the following transactions in minutes through designated
ONLINE Branches.
Salient features of online banking are:
o Cash Deposit
o Cheque Encashment
o Stop Payment
o Account Statement

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Term Deposit Receipt
1. SNTDR-7 Days
2. SNTDR-30 Days
3. TDR -1 & Above Years
4. MIS (Monthly Income Scheme)
Special Notice Term Deposit -7 Days Scheme (Sntd-7 Days)
Under this scheme, the rate of profit is given on retention of deposit for minimum 7 days. After
lapse of seven days, the customers will earn profit on same rate .The rate of profit paid in last
half year i.e. in December 2008 was 0.5 % per annum.
For this purpose the customers are issued certificate of different denomination as required by
them. On their encashment principal amount along with their profit is paid to customers through
their account maintained with the concerned branch
Special Notice Term Deposit -30 Days Scheme (Sntd-30 Days)
It is similar to above mentioned scheme in operation except the difference of 30 days. The
customer who with draw money before 30 days will earn profit proportionate to number of days
passed. The profit rate lastly announced i.e. in Dec. 2008 on this scheme was 1%. per annum.
Term Deposit Receipt (TDR)
On these schemes the profit is given according to different terms and conditions agreed between
the customers and the Bank. The customers are issued different certificates for different terms
and are en-cashed on their request.
Monthly Income Scheme. (MIS)
This is a term deposit which is placed for 5 years and profit is payable on monthly basis. The
certificates are issued in denomination of ten thousands and multiple of 10 thousands. The rate of
profit currently being paid is 11% per annum.

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BOP Services
1. Utility Bill Collection
2. BOP Locker Facility
Utility Bill Collection
BOP has over 272 branches collecting electricity, gas, telephone and WASA, and other utility
bills like demand notice for telephone connection during business hours.
Almost all the branches have special utility bills collection counters with sun-shelters and
drinking water.
Separate booths for utility bill collection are available at all major cities for the convenience of
the public.
Branches in all major cities have electronic bill collection machines. And now-a-days BOP
management is trying to launch on-line banking system in all over the Pakistan. For this purpose
some of the branches have been equipped with this on-line facility.
For the customers’ convenience, BOP accepts cheques for payment of utility bills.
Lockers
Provision of lockers is safe custody service that the bank of Punjab provides to their customers
for keeping jewelry, important documents and other valuables.
1. Custodian
The bank is called the “Custodian”.
Licensee
The customer who is permitted by the bank to use the locker is called the
“Licensee”..
2- Locker’s Security
Security of all lockers is Equivalent to two years Rent for respective locker. Late payment fee
5% per month of annual rent or Max of 25% of the annual rent. The breaking charges are actual
or Rs.2000/- whichever is higher.

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PLAN OF INTERNSHIP
THE Bank of Punjab branch, Abdul Hakim.
The code of branch is 0222.
Operations of the branch are controlled by Branch Manager and Operations Manager. Staff of
the branch is consist on Branch System Administrator, Operations Staff (including Grade I
officer, Grade II officer, Grade III officer and two cash officers).
Starting and ending dates of Internship:
I started internship on 14th July, 2014 which ended on 29th August, 2014.
Name of training departments and duration:
The duration of the internship program was six weeks. The staff of the branch was much
cooperative. They imparted me training in all departments of the branch i.e. Accounts Opening,
Accounts Department, Remittance Department, Clearing Department, Bills Collection, Credit
and Advance.
I worked in Accounts Opening Department in which I learnt how to open an account, how to
close an account and how to operate an account.
I worked in Accounts Department in which I learnt how to use Manual Faction of Accounts
Department.
I worked in Remittance department where am I learnt and worked in Entry of remittance
instruments in the system and preparation of physical instruments
I worked in Clearing Department where am I learnt about Inward Clearing, Outward clearing.

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Training program
On first day of my program I was briefed by the branch manager about different branches of the
bank I was also told the major rules and regulations which were being observed by the
management of the bank I was also giving some briefing by the Manager Operation which
proved as a miles stone during my internship program. I also met different members of the staff
in different branches of the bank where am I SWOT for basic knowledge about those branches.
Then I started my working in accounting opening department.
Account Opening Department
Account Opening Form
Customer approach to bank and an account opening is given to him for competing and signed by
the account holder at different places of the form.
Completion of the Form
Account form is completed in all respect and checked by the bank officer and is duly signed by
the customer which is also verified by the Operation Manager.
Specimen Signature Card (SSC)
Signature specimen card is compulsory for opening an account in the bank. Without getting
signature of customer you cannot open the account.
Signature Difference Form
If client signature differs from the CNIC, the signature of the client is taken on a signature
difference form
Computerized Checking
The bank officer connected via internet to the NADRA website checks the record of his
customer’s social life.

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Account Number
Account number is written on the cheque book requisition. After completion of all procedures,
the bank prepares a letter and sends it to the client at his postal address to pay gratitude to the
customer.
Cheque Book Issuance
The first cheque book consists of 25 leaves and no charges are deducted from the account the
account of client. There after bank sends a recommendation for 25, 50 and 100 leaves with
different prices and charges are deducted from the account of clients.
Procedure for Closing of an account
If customer wants to close the account, he fills up an account closing form and signs there in,
account balance should be zero, approval is taken from the Branch Manager Specimen card is
taken back and is attached with the form and account is closed.
Procedure of issuance of Bank Statement
A requisition slip is taken from the customer duly signed and the period from which the
customer wants to take the statement. After verification of signature Bank Statement is issue to
the customer and Rs. 55 are deducted from account of customer
Procedure for ATM/PIN Issuance
Bank of Punjab provides the ATM facility to its Customers and they can withdraw their amount
at any time through ATM. For issuance of ATM, customer has to sign an ATM form and Bank
office make an entry in the system and within 15 days bank receives ATM card from Head
Office which is given to the customer.
Accounts Department
Account department is responsible for budgeting keeping record of the revenue and expenses all
transaction that are take place in the bank and their physical prove (voucher) are come to the

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account department next day these voucher are also posted to computer and the computer
generated report of daily transaction is created in IT department and then they send to the
account department to match or tell to computer generated report and their voucher of daily
transaction and save it as a physical record that these transaction are take place in the bank at
following date. The report generated by the accounts department on a daily, weekly, monthly, bi-
yearly and yearly is written in a proper format. It is neither necessary nor possible to get
acquainted by all of these reports in a short period of time.
Some of the common reports are: Monthly Assets & Liabilities, Monthly Budget Review
Report, Monthly Monitory statement, Monthly Performance Review Report and Monthly fixed
investment. For these statements, five reports carry extreme importance. The five reports are:
Daily position of advances and deposit, Statement of affairs, Daily exchange position report,
fixed assets statement and Monthly review of performance.
The account department of BOP has to record even the minor expenses of the branch like tea for
staff, stationery for the branch.
Remittance Department
Remittance department transfers the fund form one bank to another bank and one place to
another place. In this department collection take place. The bank of Punjab makes payment of
only open cheque on the counter and prohibits the payment of crossed cheques. Bank of Punjab
transfer money from one place to another place by way of payment order, demand draft, inward
collection, outward collection.
Demand Draft
An order to pay money to the payee who is residing outside the city, Demand draft can be for a
customer who may or may not have and account in the bank but the other person’s account must
be maintained with the bank for which the payer has demanded the demand draft.
Payment Order

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Pay order is order money but this payment is to be made within city. In other words it can be said
that the payee and the payer should be in one city. In pay order payment can be made in cash,
clearing and transfer.
Clearing Department
I learnt their about clearing of different cheques and remittance handling. I was told there the
main objects of clearing.
I received all the clearing cheques and made a schedule of these cheques after making entries in
outward and inward clearing registers and sent the same to main branch where at all the cheques
were sent to NIFT(National Institutional Facilitation Technology)
NIFT
NIFT stand for National Institutional Facilitation Technologies. Clearing house of SBP has
shifted a part of its work to private institution names NIFT. NIFT collets cheques, demand draft,
pay order, travelers cheques etc. from all branches of different banks within city through its
carriers and send them to the branches on which these are drawn for clearing. NIFT prepare a
sheet for each branch and send it to each branch as well as to State Bank of Pakistan where
accounts of Banks are settled.
Types of clearing
Inward clearing
When cheques of other Banks are deposited in our bank, after clearing these cheques through
NIFT by the other Banks on which these are down. Accounts of customers are credited.
Outward clearing:
When cheques of our bank are deposited in other Banks and these cheques are sent to us for
verification, we debit the of our client after verification their account.

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ORGANIZATION STRUCTURE OF THE BANK OF PUNJAB
Overview of The Bank of Punjab has the following portfolio working therein from the junior
most officers to the Chief Executive that is i.e.
o Chief Executive Officer
o Deputy Chief Executive Officer
o Group Heads
o Heads (General Manager)
o Regional Chiefs
o Area Managers
o Branch Managers
o Branch Operation Manager
o Team Leaders
o Relationship Manager
o Cash Officer
o Junior Officer
The portfolio of staff is as under gradually
o Messengers
o Telephone operators
o Gunman
o Electrician
o Drive

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President
Commercial &
Retail Banking
Group Chief
Group Head
Corporate &
Investment
Banking
Group Chief
Corporate Head
North &
Corporate Head
South
Corporate
Branches
Operations
Group
Chief
Risk
Management
Group Chief
Regional Manager
Regional
Operations
Head
Branch
Manager
Regional
Audit
Incharge
Operations
Departments
of Region
Branch
Operations
Manager
Regional
Commercial Head /
Unit Head
Team Leaders Relationship
Managers/
Officers

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Registered Office/BOP Head Office
10-B, Block E-II, Main Boulevard
Gulberg III,lahore.
Tel: (042) 5783700-10
Main Branch
7 Egerton Road Lahore
Tel: (042) 9200419,9200187
Fax: (042) 9200351
Branch Network
The Bank of Punjab has opened 273 branches.
CITIES NO.OF BRANCHES
Faisalabad 44
Gujranwala 45
Karachi/Quetta 08
Lahore 67
Multan 63
Peshawar 08
Rawalpindi 38
Total branches 273

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REGIONAL OFFICES
The network of the branches of BOP is divided in to seven Regions in all Pakistan. The
administrate control, operational control and increasing business volume is the responsibility of
the Regional chief. The following Region has been established up till now.
o Regional Office Lahore.
o Regional Office Rawalpindi.
o Regional Office Gujranwala.
o Regional Office Faisal Abad.
o Regional Office Multan.
o Regional Office Karachi / Quetta.
o Regional Office Peshawar
Structure of HRM Department in BOP
There are 4950 employees working in The Bank of Punjab:
o Total numbers of regular employees are 2742
o Total numbers of contractual employees are 2208
o Total numbers of executives are 473
o Total numbers of officers are 3211
o Total numbers of non clerical staff are 1266

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SWOT ANALYSIS OF BOP
Strength
o Firstly it is Supported by Punjab Government, or funded by the Punjab Government,
it build people trust
o The bank of the Punjab is rated among top six banks in Pakistan, in perspective of
remittance business as compare other province banks
o BOP has high credit rating as compare to other province bank, because BOP is
performing positive role in economic progress through reengineered operations and
innovative financial products
o BOP is doing well in every facet of performance through clients focused policies to
maximize value and satisfaction as compare to other province bank
o Wide range of consumers financing, agriculture loans scheme as compare to others
province bank
o The BOP in strength that it is managing the Chief Minister self employment scheme
for unemployed educated youth.
o The BOP has employ energetic work ethics conducive to merit, integrity better then
peers and exceeding customers expectations as compare to other province banks
o BOP in a strength because it have Government Deposit as compare to others
o BOP has huge branches in commercial areas even remote area to meet the consumers
desired
Weakness
Poor performance of the employees because most the employee did not communicate with the
managers related to task issue or for effective planning
Lack of coordination: employee could not coordinate each other if any worker face any dispute
during the work, so there is need coordination in decision making, problem solving, in any issues
if raise during working hours.
Traditional approach Because BOP is still using old method for working and for documentation
BOP has good product and service but it cannot participate in promoting its product on electronic
media. Less promotion activities

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Poor customers dealing as compare to other banks, employee did not behave with consumers in
sweat manners
Lack of training and awareness program, BOP is not conducting extensive training to their
employees, that’s why employee are not well trained in their job
Opportunity
o Due to huge Government Deposit BOP has the opportunity to expand its network in
remote areas
o The BOP management have been improved by the new management, now there is
opportunity to considered adequate effectively implemented and monitored
o BOP has opportunity it is earning commission on Government Transaction
o Due to huge revenue, BOP has opportunity to introduce new scheme related to
Consumers finance, in Retail banking, and in Agriculture loan scheme to obtained
maximum market share
o BOP Trust and reliability due to supported by Punjab Government create opportunity
to increase the deposit and profitability through expanding their products and services
to the peoples
o Due to increasing in deposit BOP could increase its investment and financing in
banking sector
Threats
o Inflation is big causes, Modern type of banking, these are the big threats for BOP, it
leads to reduce the deposit by reducing the consumers as well as working condition
o Punjab roles and regulation, the changing trend in Punjab Government policies also
become threat to BOP
o Political instability, changing or up and down in Politician parities also a big threat for
BOP, new candidate will come with new policies
o Due to usability among country and its economic condition investor feel hesitate to
investment their revenue
o Modern marketing concept, efficient service adopt by the competitors are also threat to
BOP

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Recommendations
o BOP policy frame work should be clear and should be transparences
o BOP are required to motivate their supervisor, branch managers that they treat with their
employees fairly
o BOP should improve its Performance appraisal system and it must be on merit
o Employee training is essential, BOP should conduct training program for their workers.
o BOP should make a good working condition; e.g branch physical environment, working
desk etc. if possible avoid overcrowding and allow each worker his or her own personal
space.
o BOP should administer the associate performance review program
o BOP should build a formal recognition program, like employee of the month. Etc.
o BOP should give freedom, power to their workers to carry out their job, tasks so that they
feel they “own” the result. Because workers motivation will be increased if they have
ownership of their work.
o BOP should care employees bonus, incentives and stock options
o BOP should motivate its employee with effective communication
o BOP should follows the sound recruitment policy
o BOP should also adopting a good marketing concept, advertising strategy, promotional
activities

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CONCLUSIONS
As we know that internship is great tool for getting practical and professional knowledge. As you
have seen, I have done my internship in BOP branch at Abdul Hakim. I have learnt lot of
professional activities from this branch. I have worked in the various department, learnt
something new from each, explanation about tasks are available in training program Report
portion. After writing comprehensively report on BOP I have reached at this point, on some
aspects, BOP has strength over other banks as you have seen in the SWOT analysis. But on the
other hand, during my stay at this branch and after write this report, I have found some issue
regarding BOP Promotion activities. BOP do not have a modern marketing concept as compare
to others, due to less participation in promotion activities BOP is facing low sales or low
deposit. Presently now till BOP has adopting tradition activities, but BOP management cannot
know it is age of competitions. As I have written in the critical analysis BOP HR practice is also
very poor. Employee motivation, employee job satisfaction is not up to the market. BOP has not
any sound Performance appraisal system, where employee could get maximum benefits. On the
other hand BOP needs a good supervision and leadership because the role of supervisor is very
difficult. It requires sound leadership skills and ability to treat all employees fairly. BOP should
teach your supervisors, managers to use positive feedback. I have also observed BOP is not
offering attractive salary to their employees as compare to other banks. Salary is not a motivator
for workers. But they do want to be paid fairly. BOP has to make sure that it has clear policies
regarding to salaries and bonuses.

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REFERENCES AND SOURCES
 Personal Experience
 Regional Office Sahiwal
 Regional Office Multan
 Internet(www.google.com)
 www.bop.com.pk

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APPENDIX
o A copy of internship offer letter
o A copy of internship completion letter