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Al-Hamd Islamic University Quetta. Internship Report of NBP 
Prepared By: 
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Name of Internee. Abdullah Baig. 
Field: Bachelors of Business Administration (BBA) 8th semester. 
Specialization In Finance. 
8 weeks internship in National Bank of Pakistan M.A Jinah Road 
Brach Quetta. 
Which was started on August 4, 2014 and finished on September 29, 2014. 
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Al-Hamd Islamic University Quetta. Internship Report of NBP 
Prepared By: 
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Internship is an integral part of BBA (HONS) program. 
For the sake of internship the most initial thing is to have a 
practical experience. This effort may lead the student to get a 
practical experience if right organization is selected. During 
this internship, particle knowledge is gained by the student. He 
learns what he has so far studied. 
As a BBA (HONS) student I have done my internship in 
National Bank of Pakistan, MA Jinnah Road Branch Quetta. Here I 
come to know a different and very interesting experience of 
learning and working with people. First of all I want to tell you 
about Bank then I will tell operations of different departments. 
This internship report is specially meant for the students of 
BBA (HONS). It is concerned to a brief study of operation, 
functions, tasks and services of the National Bank of Pakistan. 
Banking play very important role in the finance and 
economic development of any country. Now-a-days different 
modern technologies are used which influence the managerial 
activities. That.s why I decided to do my internship in the bank. 
In preparation of this report I have tried my best to provide all 
possible information about the operation, functions, tasks and 
the corporate information of the NBP in brief and 
comprehensive way. 
I
Al-Hamd Islamic University Quetta. Internship Report of NBP 
Prepared By: 
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The internship opportunity I had with National bank of 
Pakistan was a great chance for learning and professional 
development. Therefore, I consider myself as a very lucky 
individual as I was provided with an opportunity to be a part 
of it. I am also grateful for having a chance to meet so many 
wonderful people and professionals who led me through this 
internship period. 
II
Al-Hamd Islamic University Quetta. 
amd Internship Report of NBP 
Internship Latter from 
Prepared By: 
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the Branch. 
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Al-Hamd Islamic University Quetta. Internship Report of NBP 
Prepared By: 
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SSSS....NNNNoooo.... CCCCoooonnnntttteeeennnnttttssss PPPPaaaaggggeeee NNNNoooo.... 
1. Executive Summary. 01 
2. Introduction. 02 
2.1. Vision. 04 
2.2 Mission. 04 
3. History. 04 
4. Branch Network. 06 
5. Organogram of National Bank of 
Pakistan. 
08 
6. Branch details. 09 
7. Departments of the Bank in which I 
worked as internee. 
09 
7.1 Pension 09 
7.2 Employee Old Age Benefit Institution. 
(EOBI) 
10 
7.3. Account Opening. 10 
7.3.1. Documents To Be Attached 11 
i. Sole proprietor’s Account. 11 
ii. Private Accounts. 11 
iii. Joint Account. 12 
iv. Joint Company. 12 
v. Partnership Company Account. 13 
vi. Societies/Clubs and Association Account 13 
7.4 Issuance of Cheque Book. 13 
7.5 Clearance Department. 14 
7.5.1 In-Word Clearing Book 15 
7.5.2 Out-Word Clearing Book. 16 
7.6 Remittance Department. 16 
7.6.1 Demand Draft 16 
7.6.2 Pay Order. 17 
7.6.3 Mail Transfer. 17 
8.1 SWOT Analysis. 17 
9.1 Conclusion. 20 
10 Bibliography. 20
Al-Hamd Islamic University Quetta. Internship Report of NBP 
1.Executive Summary. 
To interrupt my skills and educational knowledge of Finance I done my 
internship in National Bank of Pakistan M.A Jinah Road Branch Quetta and to 
know how I will work in financial institutions and among various types of 
people have different attitude. The objective of this Internship was to explore 
the issues relating to Finance and to find out problems regarding the theoretical 
concepts with practical experience working in an organization during the 
internship and study the system of National 
Bank of Pakistan. There are many possible improvements, which we can make 
positive changes in the system. There is shortage of employees in the 
organization. With development of online banking system the load of work can 
be decreased. All the staffs do not know about computer. There is almost one or 
two employees are trained to operate the system in every branch. Especially, the 
cash department is not familiar with computer and information system. It is not 
easy for it to implement a new system immediately it takes a lot of time to 
replace systems. Once implemented its testing takes more time. So it is 
important for the Bank to develop a research department for redesigning the 
operations of the Bank. 
The Finance of the bank is experienced but not adequate with the changing 
environment of financial institutions. I observed that seniors are illiterate of 
computer and not technical hands. New comers have more knowledge about 
business administration and skilled in information technology. To update the 
skills, it is suggested to develop human resources training programs and 
refresher courses. 
Prepared By: 
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Al-Hamd Islamic University Quetta. 
amd Internship Report of NBP 
2. Introduction. 
National Bank of Pakistan 
Pakistan. It has redefined its role and has moved from a public sector 
organization into a modern commercial 
to individuals, corporate entities and government. While it continues to act as 
trustee of public funds and as the agent 
in those 
places where SBP does not have presence 
portfolio and is today a major lead player in the debt equity market, corporate 
investment banking, retail and consumer banking, agricultural financing, 
treasury services and is showing growing interest in promoting and developing 
the country's small and medium enterprises and at the same time fulfilling its 
social responsibilities, as a corporate citizen 
In today's competitive business environment, NBP needed to redefine its role 
and shed the public sector bank image, for a modern 
offloaded 23.2 percent share in the stock market, and while it has not been 
completely privatized like the other three public sector banks, partial 
privatization has taken place. It is now listed on the Karachi/Islamabad/Lahore 
Stock Exchanges. 
National Bank of Pakistan is today a progressive, efficient, and customer 
focused institution. It has developed a wide range of consumer products, to 
enhance business and cater to the different segments of society. Some schemes 
have been specifically designed for the low to middle income segments of the 
population. These include 
NBP Cash n Gold. 
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is one of the largest commercial bank operating in 
bank. The Bank's services are available 
to the State Bank of Pakistan, 
here presence. It has diversified its business 
commercial bank. It has 
NBP Advance Salary, NBP Saiban, NBP Kisan Dost, 
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Al-Hamd Islamic University Quetta. Internship Report of NBP 
The Bank's joint ventures are, United National Bank (UK), First Investment 
Bank and NAFA, an Asset Management Company (a joint venture with NIB 
Bank  Fullerton Fund Management of Singapore). 
The bank has implemented special credit schemes like small finance for 
agriculture, business and industries, administrator to Qarz-e-Hasna loans to 
students, self employment scheme for unemployed persons, public transport 
scheme. The Bank has expanded its range of products and services to include 
Shariah Compliant Islamic Banking products. For the promotion of literature, 
NBP recently initiated the Annual Awards for Excellence in Literature. NBP 
will confer annual awards to the best books in Urdu and in all prominent 
regional languages published during the defined period. Patronage from NBP 
would help creative work in the field of literature. The Bank is also the largest 
sponsor of sports in Pakistan. It has provided generously to philanthropic causes 
whenever the need arose. 
The bank has taken various measures to facilitate overseas Pakistanis to send 
their remittances in a convenient and efficient manner. In 2002 the Bank signed 
an agreement with Western Union for expanding the base for documented 
remittances. More recently it has started Electronic Home Remittances Project. 
This project introduces technology based system to handle inward remittances 
efficiently, by ensuring that the Bank's branches keep a track of the remittance 
received from abroad till its final receipt. Bank has been signing different 
agreements with other leading players in the remittance field for ensuring that 
remittance services are available to most of the overseas Pakistanis. 
A number of initiatives have been taken, in terms of institutional restructuring, 
changes in the field structure, in policies and procedures, in internal control 
systems with special emphasis on corporate governance, adoption of Capital 
Adequacy Standards under Basel II framework, in the up-gradation of the IT 
infrastructure and developing the human resources. 
National Bank of Pakistan has built an extensive branch network of 1310+ 
branches in Pakistan and operates in major business centre abroad. The 
domestic branch network has been automated and is online. The Bank has 
representative offices in Beijing, Tashkent, Chicago and Toronto. It has agency 
arrangements with more than 3000 correspondent banks worldwide. Its 
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Al-Hamd Islamic University Quetta. Internship Report of NBP 
subsidiaries are Taurus Securities Ltd, NBP Exchange Company Ltd, NBP 
Capital Ltd, NBP Modaraba Management Company Ltd, and CJSC Bank, 
Almaty, Kazakhstan. It has recently opened a subsidiary in Dushanbe, 
Tajikistan. 
2.1. Vision 
To be recognized as a leader and a brand synonymous with trust, highest 
standards of service quality, international best practices and social 
responsibility. 
2.2. Mission 
NBP will aspire to the values that make NBP truly the Nation’s Bank, by: 
• Institutionalizing a merit and performance culture 
• Creating a distinctive brand identity by providing the highest standards of 
services 
• Adopting the best international management practices 
• Maximizing stakeholders value 
• Discharging our responsibility as a good corporate citizen of Pakistan and in 
countries where we operate. 
3. History. 
NBP was established under the National Bank of Pakistan Ordinance 1949 in 
Pakistan. NBP occupies a unique position in the financial sector of Pakistan. It 
acts as an agent of the Central Bank wherever the State Bank does not have its 
own Branch. It also undertakes Government Treasury operations. The 
National Bank of Pakistan is a Commercial Bank and transacts all types of 
Banking Business. The National Bank of Pakistan was established on 
November 29, 1949 as a semi public commercial bank. 
The Bank has the distinction of acting agent of the State Bank of Pakistan and 
operates treasuries where the State Bank of Pakistan does not have any office. 
The Head Office of the Bank is at Karachi. Ever since its establishment in 1949 
it has been leading Commercial Bank of the nation. 
Government of Pakistan’s batter trade with countries and of State Bank of 
Pakistan for the Government Treasury. 
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Al-Hamd Islamic University Quetta. Internship Report of NBP 
In Pakistan, the bank provides complete bank facilities to the people at over 
1436 Branches operating even at the far lug Northern Areas. National Bank of 
Pakistan is the first bank in the country to introduce and implement 
supervised Ruler Credit Programmed help small farmer to obtain loans at his 
doorsteps on easy terms and conditions. It has also played a pioneering role 
in introduction of profit and loss sharing System (PLS) as a major towards 
Islamization of economy. 
NBP is 100% owned by the Government of Pakistan (GoP). 
The precise summary of National Bank of Pakistan regarding its countrywide 
and overseas operations is as fallows: 
• 1949 National Bank of Pakistan (NBP) was established under the 
National Bank of Pakistan Ordinance 1949 and was 100% govt.- 
owned. NBP acted as an agent of the Central Bank wherever the State 
Bank did not have its own Branch. It also undertook Government 
Treasury operations. Its first branches were in jute growing areas in 
East Pakistan. Offices in Karachi and Lahore followed. 
• 1950 NBP established a branch in Jeddah, Saudi Arabia. 
• The Bank in 1950 had one subsidiary ‘The Bank of Bahawalpur’ on 
December4, 1947 by the former Bahawalpur State 
• 1955 By this time NBP had branches in London and Calcutta. 
• 1957 NBP established a branch in Baghdad, Iraq. 
• 1962 NBP established a branch in Dar-es-Salaam, Tanganyika. 
• 1964 The Iraqi government nationalized NBP's Baghdad branch. 
• 1965 The Indian government seized the Calcutta branch on the 
outbreak of hostilities between India and Pakistan. 
• 1967 The Tanzanian government nationalized the Dar-Es-Salaam 
branch. 
• 1971 NBP acquired Bank of China's two branches, one in Karachi and 
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Al-Hamd Islamic University Quetta. Internship Report of NBP 
one at Chittagong. At separation of East Pakistan NBP lost its 
branches there. NBP merged with Eastern Mercantile Bank and with 
Eastern Bank Corporation. 
• 1974 The government of Pakistan nationalized NBP. As part of the 
concomitant consolidation of the banking sector, NBP acquired Bank 
of Bahawalpur (est. 1947). 
• 1977 NBP opened an offshore brain Cairo. 
• 1994 NBP amalgamated Mehran Bank (est. 1991). 
• 1997 NBP's branch in Ashgabat, Turkmenistan commenced 
operations. 
• 2000 NBP opened a representative office in Almaty, Kazakhstan. 
• 2001 State Bank of Pakistan and Bank of England agree to allow only 
2 Pakistani banks to operate in the UK. NBP and United Bank agreed 
to merge their operations to form Pakistan International Bank, of 
which NBP would own 45% and United Bank 55%. 
• 2003 NBP received permission to open a branch in Afghanistan. 
• 2005 NBP closed its offshore branch in Cairo. 
4. Branch Network: 
NBP has an extensive domestic branch network of over 1500 branches located 
all over Pakistan. The Bank also has a presence in 24 international locations 
including the USA, United Kingdom, Europe and the Far East. 
The Head Office of the Bank is at Karachi. Ever since its establishment in 1949 
it has been leading Commercial Bank of the nation, sole agent of the 
Government of Pakistans batter trade with countries and of State Bank of 
Pakistan for the Government Treasury. 
In Pakistan, the bank provides complete bank facilities to the people at over 
1436 Branches operating even at the far lug Northern Areas. National Bank of 
Pakistan is the first bank in the country to introduce and implement 
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Al-Hamd Islamic University Quetta. Internship Report of NBP 
supervised Ruler Credit Programmed help small farmer to obtain loans at his 
doorsteps on easy terms and conditions. It has also played a pioneering role 
in introduction of profit and loss sharing System (PLS) as a major towards 
Islamization of economy. 
The Branch network of National Bank of Pakistan is divided into following 
categories. 
• ATM network ( Total ATMs 101  Total ATMs machines 104) 
• Domestic network ( 1249 Branches) 
• Islamic network ( 5 Branches) 
• Online network ( 156 Branches) 
• Overseas network ( 29 Branches) 
• Swift network ( 12 Branches) 
• Customer Facilitation Centers (6 Customer Facilitation Centers) 
• Agriculture branches ( 825 Branches) 
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Al-Hamd Islamic University Quetta. Internship Report of NBP 
5. ORGANOGRAM OF NATIONAL BANK OF PAKISTAN. 
DESIGNATIONS OF HIGHER LEVEL OFFICERS 
Prepared By: 
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PRESIDENT 
SENIOR EXECUTIVE VICE PRESIDENT 
GRADE 22 
EXECUTIVE VICE PRESIDENT 
GRADE 21 
VICE PRESIDENT 
GRADE 20 
ASSISTANT VICE PRESIDENT 
GRADE 19 
GRADE I OFFICER 
GRADE 18 
GRADE II OFFICER 
GRADE 17 
GRADE III OFFICER 
(GRADE 16) 
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Al-Hamd Islamic University Quetta. Internship Report of NBP 
6. Branch Details. 
Name of Manager: Mr. Husain Shah. 
Name of Operation Manager: Mr. Danish. 
Branch Name M.A.Jinnah Road 
Branch Code 0233 
Address M.A.Jinnah Road 
Phone 081-9201975 
Fax 081-9201975 
Tehsil Quetta 
District Quetta 
Province Baluchistan 
SWIFT Code --- 
Status Online 
Islamic Banking No 
Email 
7. Departments of the Bank in which I worked as Internee. 
7.1. Pension. 
I have started internship in National Bank of Pakistan M.A Jinah Road 
Branch Quetta on August 5th, 2014. On the first day I made pension scroll of 
the previous day on excel sheet there was three different types 
• Provincial pension 
• Central Pension 
• Military pension 
In National Bank M.A Jinah Road Branch Quetta there is non-computerized 
Prepared By: 
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manager0233@nbp.com.pk , 
opsmanager0233@nbp.com.pk 
Reporting to SBP --- 
Branch Category II 
NBP Region Quetta 
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Al-Hamd Islamic University Quetta. Internship Report of NBP 
manual system of pension first of all there is pension Performa which we 
gave to the pensioner they fill it up and submit we make entries in ledger and 
in pension book also after that the officer signed on the Performa cashier 
made the payment an the sign of officer. In the making of fresh pension case 
first of all the pensioner should submit a latter in which their department 
make it sure that he/she gave their services in this department in past and he 
was the permanent employee of the department and he should submit 
another latter from Accountant General office in which they take the 
responsibility to give that much pension to them, he/she submit two copies 
of CNIC and two photographs. 
7.2. Employee Old Age Benefit Institution (EOBI) 
Employees’ Old-Age Benefits Institution (EOBI), Ministry of Labour and 
Manpower, Government of Pakistan was established through EOB Act 1976. 
It started operating since 1st of July 1976. 
EOBI intends to facilitate Pensioners, Employers, Insured Persons, and 
employees of the Institution through easy and authenticated mechanism of 
contribution collection and benefits (pension and grant) disbursement and 
other banking services through use modern technology  process. General 
requirement for the mechanisms include. 
It is another type of pension which is given through the bank but this pension 
process is computerized in NBP M.A Jinah Road Brach Quetta. On the spot 
u should print the form of the specific person and take sign on the form and 
officer should also sign then cashier made the payment. 
7.3. Account Opening. 
The Second task assigned to me was the account opening. First of all I asked 
the customer to give me his/her ID card. In ID card, I checked the Expiry 
Date of the ID card. If the expiry date of the card is correct and it has not 
been expired then I took interview of the customer so that I can know what 
type of account he want to open PLS saving or current account and what is 
his/her source of income for which he/she want to open this account. After 
the interview, he asked me that he want to open saving account. I said ok 10 
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Al-Hamd Islamic University Quetta. Internship Report of NBP 
then I tell him that the minimum amount for opening the saving account is 
Rs. 100 and maximum amount you want to deposit and I also told him that in 
this account zakat will be deducted and profit will be added. He said ok I 
will deposit Rs. 500. After this, I asked the customer you will have to take 
some necessary things to open this account that are as follows: 
After taking these documents I filled the Customer Information Folio (CIF) 
and in CIF I asked the customer of whom person you want to make your 
Next of Kin. He told me the name of next of kin, what’s his relation with 
him/her; photocopy of his/her C.N.I.C and his mobile number. After filling 
this information I took a verify of his/her C.N.I.C from Nadra from the 
operations manager so I can know is this correct C.N.I.C. After all these 
things I opened the account of customer. After this I took print of all the 
forms and then I took the signature card and took the signature of that person 
whose account I opened and I used the Brach Stamp on signature card. After 
this I took the sign of the designation authority means my supervisor. 
7.3.1.DOCUMENTS TO BE ATTACHED 
Documents required to be attached are different for different categories. 
i) SOLE PROPRIETOR’S ACCOUNT 
They have to submit their business registration certificate number. 
ii) PRIVATE ACCOUNTS 
For individual or private accounts following documents  information has to be 
given: 
 Name 
 Residence address 
 Mail address 
 Foreign address 
 office address  office ph. No. 
 position to title 
 passport or identification No/ 
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Al-Hamd Islamic University Quetta. Internship Report of NBP 
 matrimonial status 
 Date and place of birth 
 Nationality 
 Residence visa No. 
 Name and address of other Banks in Pakistan 
iii) JOINT ACCOUNT 
If some one wants to open joint account the following information is needed: 
 Full name 
 Address 
 Specimen of signatures of the joint account holders 
iv) JOINT COMPANY 
In this case following information  documents are required: 
 Certified true copy of the Memorandum and Articles of Association of 
the company. 
 Certified true copy of the resolution of the board of directors / managing 
committee / governing body regarding conduct of the account. 
 Certified list containing names and signatures of the directors / office 
bearers. 
 Certified true copy of the certificate of incorporation or registration. 
 Certified true copy of the certificate of commencement of business ( in 
case of public limited companies). 
 I.D. Card copy of each director 
 Original is also enclosed for inspection and return 
 List of persons authorized to operate on the account. 
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Al-Hamd Islamic University Quetta. Internship Report of NBP 
v) PARTNERSHIP COMPANY ACCOUNT 
Documents required in this case are as follows: 
 Full Names 
 Address 
 Specimen of signatures of the partners 
 Certified true copy of partnership deed 
vi) SOCIETIES / CLUBS AND ASSOCIATION ACCOUNT 
Documents required in this case are as follows: 
 Copy of the rules certified by the president and the secretary. 
 Certified copy of a resolution of the committee and the specimen 
signatures of the persons authorized to sign. 
7.4. ISSUANCE OF CHEQUE BOOK. 
When a customer opens an account with the bank, he is provided with cheque 
book for withdrawals of account. However, the first cheque book is given to the 
customer only when all the required documents are checked. A cheque book 
contains twenty five, fifty or hundred leaves. The cheque book also carries a 
requisition slip for the issuance of the new cheque book. This slip is duly filled 
and signed by the customer. The signature of the customer is verified by the 
bank and new cheque book is issued to the customer and serial numbers of the 
cheque are duly entered in the book of the bank. Along with the signature, 
person should also write his full name  address. 
Usually only one cheque book is issued at a time, however big concerns who 
need a number of cheque books at a time, may ask the bank to stock as number 
of cheque books in their name and to point their name on these cheque books. 
Bank debits the client’s account for excise duty of Rs.2.50/- per cheque and 
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Al-Hamd Islamic University Quetta. Internship Report of NBP 
keeps the cheque book ready for the customer, as on his advice. 
The officer keeps and maintains the cheque book register Cheque book 
inventory and cheque books issued are recorded in this register. The account 
number for which the cheque book is issued and the number of leaves are also 
recorded in this register when the cheque book issued an entry is passed in the 
cheque book issue register. 
7.5 CLEARANCE DEPARTMENT 
A clearinghouse is an association of commercial banks set up in given 
locality for the purpose of interchange and settlement of credit claims. The 
function of clearinghouse is performed by the central bank of a country by 
tradition or by law. In Pakistan, the clearing system is operated by the SBP. 
If SBP has no office at a place, then NBP, as a representative of SBP act as a 
clearinghouse. 
After the World War II, a rapid growth in banking institutions has taken 
place. The use of cheques in making payments has also widely increased. 
The collection as settlement of mutual obligations in the form of cheques is 
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Al-Hamd Islamic University Quetta. Internship Report of NBP 
now a big task for all the commercial bank. When Cheque is drawn on one 
bank and the holder (payee) deposits the same in his account at the bank of 
the drawer, the mutual obligation are settled by the internal bank 
administration and there arises no interbank debits from the use of cheques. 
The total assets and total liabilities of the bank remain unchanged. 
In practice, the person receiving a Cheque as rarely a depositor of the cheque 
at the same bank as the drawer. He deposits the cheque with his bank other 
than of payer for the collection of the amount. Now the bank in which the 
cheque has been deposited becomes a creditor of the drawer’s bank. The 
depositor bank will pay his amount of the cheque by transferring it from cash 
reserves if there are no offsetting transactions. The banks on which the 
cheques are drawn become in debt to the bank in which the cheques are 
deposited. At the same time, the creditors’ banks receive large amounts of 
cheques drawn on other banks giving claims of payment by them. 
The easy, safe and most efficient way is to offset the reciprocal claims 
against the other and receive only the net amount owned by them. This 
facility of net interbank payment is provided by the clearinghouse. 
The representatives of the local commercial banks meet at a fixed time on all 
the business days of the week. The meeting is held in the office of the bank 
that officially performs the duties of clearinghouse. The representatives of 
the commercial banks deliver the cheques payable at other local banks and 
receive the cheques drawn on their bank. The cheques are then sorted 
according to the bank on which they are drawn. A summary sheet is prepared 
which shows the names of the banks, the total number of cheques delivered 
and received by them. Totals are also made of all the cheques presented by 
or to each bank. The difference between the total represents the amount to be 
paid by a particular bank and the amount to be received by it. Each bank then 
receives the net amount due to it or pays the net amount owed by it. 
7.5.1. In-Word Clearing Books 
The bank uses this book for the purpose of recording all the cheques that are 
being received by the bank in the first clearing. All details of the cheques are 
recorded in this book. 
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Al-Hamd Islamic University Quetta. Internship Report of NBP 
7.5.2. Out-Word Clearing Book: 
The bank uses outward clearing register for the purpose of recording all the 
details of the cheques that the bank has delivered to other banks. 
7.6. REMITTANCE DEPARTMENT 
Remittance means a sum of money sent in payment for something. This 
department deals with either the transfer of money from one bank to other 
bank or from one branch to another branch for their customers. NBP offers 
the following forms of remittances. 
• Demand Draft 
• Pay Order 
• Mail Transfer 
7.6.1.Demand Draft 
Demand draft is a popular mode of transfer. The customer fills the application 
form. Application form includes the beneficiary name, account number and a 
sender’s name. The customer deposits the amount of DD in the branch. After 
the payment the DD is prepared and given to the customer. NBP officials note 
the transaction in issuance register on the page of that branch of NBP on which 
DD is drawn and will prepare the advice to send to that branch. The account of 
the customer is credited when the DD advice from originating branch comes to 
the responding branch and the account is debited when DD comes for clearance. 
DD are of two types. 
• Open DD: Where direct payment is made. 
• Cross DD: Where payment is made though account. 
NBP CHARGES FOR DD 
1. Up to Rs. 50,000/- is Rs 50/- only 
2. Over Rs. 50,000/- is 0.1% 
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Al-Hamd Islamic University Quetta. Internship Report of NBP 
7.6.2.Pay Order 
Pay order is made for local transfer of money. Pay order is the most convenient, 
simple and secure way of transfer of money. NBP takes fixed commission of 
Rs. 25 per pay order from the account holder and Rs. 100 from a non-account 
holder. 
7.6.3.Mail Transfer 
When the money is not required immediately, the remittances can also be made 
by mail transfer (MT). Here the selling office of the bank sends instructions in 
writing by mail to the paying bank for the payment of a specified amount of 
money. Debiting to the buyer’s account at the selling office and crediting to the 
recipient’s account at the paying bank make the payment under this transfer. 
NBP taxes mail charges from the applicant where no excise duty is charged. 
Postage charges on mail transfer are actual minimum Rs. 40/- if sent by 
registered post locally Rs.40/- if sent by registered post inland on party’s 
request. 
8.1. SWOT ANALYSIS. 
SWOT Analysis is a strategic planning method used to evaluate the Strengths, 
Weaknesses, Opportunities, and Threats involved in a project or in a business 
venture. It involves specifying the objective of the business venture or project 
and identifying the internal and external factors that are favorable and 
unfavorable to achieving that objective.If SWOT analysis does not start with 
defining a desired end state or objective, it runs the risk of being useless. A 
SWOT analysis may be incorporated into the strategic planning model. An 
example of a strategic planning technique that incorporates an objective-driven 
SWOT analysis is SCAN analysis. Strategic Planning, including SWOT and 
SCAN analysis, has been the subject of much research. 
Strengths: Attributes of the organization that is helpful to achieving the 
objective. 
Prepared By: 
AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 
16 
17 
17
Al-Hamd Islamic University Quetta. Internship Report of NBP 
Weaknesses: Attributes of the organization that is harmful to achieving the 
objective. 
Opportunities: External conditions that is helpful to achieving the objective. 
Threats: External conditions which could do damage to the business's 
performance. 
Strengths: 
• Advance salary product: 
• It exists in the list of top 10 banks in the ASIA. 
• It has the highest profit among the largest banks of the ASIA. 
• Its paid-up capital is very high 
• Very less uncertainty because of a Govt. bank 
• High confidence due to higher capital investment. 
• LC (letter of credit) is acceptable all over the world. 
• Chest branches can supply cash on the behalf of state bank. 
• Chest loans can be used for limited time 
• Stake holder is Govt. of Pakistan. 
• It holds the Govt. treasury. 
• The biggest customer of NBP is Govt. of Pakistan. 
Prepared By: 
AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 
18 
18
Al-Hamd Islamic University Quetta. Internship Report of NBP 
• Work as corresponding of ASKARI bank 
• Provide High packages to employees. 
• Provide high staff benefits. 
• Recruitment occurs after every year. 
• MTO’s selection is planned till 2010. 
Weaknesses: 
• The Major problem with NBP is its image as it is a Govt. bank so the vision of 
the customer is not positive about it. 
• People think it will not provide them satisfactory services. 
• In many branches management is not up to date. 
• In small area’s branches employees have less education. 
• Award and promotion policies are not implemented in all branches. 
• There is no concept of job rotation 
• Employees have low coordination level among each other. 
Opportunities: 
• Advance salary for employees 
• Employee benefits 
• Pensions 
• Award for employee performance 
• Promotions 
• Corporate planning learning. 
Threats: 
• Turn out of employee 
• Job security and Strugglers 
• At a time do no. of jobs due to competitor. 
• NBP have to do those jobs which have no loss and no profit because of their 
competition 
Prepared By: 
AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 
18 
19 
19

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Internship Report NBP.

  • 2. Al-Hamd Islamic University Quetta. Internship Report of NBP Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg Name of Internee. Abdullah Baig. Field: Bachelors of Business Administration (BBA) 8th semester. Specialization In Finance. 8 weeks internship in National Bank of Pakistan M.A Jinah Road Brach Quetta. Which was started on August 4, 2014 and finished on September 29, 2014. AAAAllllhhhhaaaammmmdddd IIIIssssllllaaaammmmiiiicccc UUUUnnnniiiivvvveeeerrrrssssiiiittttyyyy QQQQuuuueeeettttttttaaaa NNNNaaaattttiiiioooonnnnaaaallll BBBBaaaannnnkkkk ooooffff PPPPaaaakkkkiiiissssttttaaaannnn
  • 3. Al-Hamd Islamic University Quetta. Internship Report of NBP Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg PPPPrrrreeeeffffaaaacccceeee Internship is an integral part of BBA (HONS) program. For the sake of internship the most initial thing is to have a practical experience. This effort may lead the student to get a practical experience if right organization is selected. During this internship, particle knowledge is gained by the student. He learns what he has so far studied. As a BBA (HONS) student I have done my internship in National Bank of Pakistan, MA Jinnah Road Branch Quetta. Here I come to know a different and very interesting experience of learning and working with people. First of all I want to tell you about Bank then I will tell operations of different departments. This internship report is specially meant for the students of BBA (HONS). It is concerned to a brief study of operation, functions, tasks and services of the National Bank of Pakistan. Banking play very important role in the finance and economic development of any country. Now-a-days different modern technologies are used which influence the managerial activities. That.s why I decided to do my internship in the bank. In preparation of this report I have tried my best to provide all possible information about the operation, functions, tasks and the corporate information of the NBP in brief and comprehensive way. I
  • 4. Al-Hamd Islamic University Quetta. Internship Report of NBP Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg AAAAcccckkkknnnnoooowwwwlllleeeeddddggggeeeemmmmeeeennnntttt The internship opportunity I had with National bank of Pakistan was a great chance for learning and professional development. Therefore, I consider myself as a very lucky individual as I was provided with an opportunity to be a part of it. I am also grateful for having a chance to meet so many wonderful people and professionals who led me through this internship period. II
  • 5. Al-Hamd Islamic University Quetta. amd Internship Report of NBP Internship Latter from Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg the Branch. III
  • 6. Al-Hamd Islamic University Quetta. Internship Report of NBP Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg
  • 7. SSSS....NNNNoooo.... CCCCoooonnnntttteeeennnnttttssss PPPPaaaaggggeeee NNNNoooo.... 1. Executive Summary. 01 2. Introduction. 02 2.1. Vision. 04 2.2 Mission. 04 3. History. 04 4. Branch Network. 06 5. Organogram of National Bank of Pakistan. 08 6. Branch details. 09 7. Departments of the Bank in which I worked as internee. 09 7.1 Pension 09 7.2 Employee Old Age Benefit Institution. (EOBI) 10 7.3. Account Opening. 10 7.3.1. Documents To Be Attached 11 i. Sole proprietor’s Account. 11 ii. Private Accounts. 11 iii. Joint Account. 12 iv. Joint Company. 12 v. Partnership Company Account. 13 vi. Societies/Clubs and Association Account 13 7.4 Issuance of Cheque Book. 13 7.5 Clearance Department. 14 7.5.1 In-Word Clearing Book 15 7.5.2 Out-Word Clearing Book. 16 7.6 Remittance Department. 16 7.6.1 Demand Draft 16 7.6.2 Pay Order. 17 7.6.3 Mail Transfer. 17 8.1 SWOT Analysis. 17 9.1 Conclusion. 20 10 Bibliography. 20
  • 8. Al-Hamd Islamic University Quetta. Internship Report of NBP 1.Executive Summary. To interrupt my skills and educational knowledge of Finance I done my internship in National Bank of Pakistan M.A Jinah Road Branch Quetta and to know how I will work in financial institutions and among various types of people have different attitude. The objective of this Internship was to explore the issues relating to Finance and to find out problems regarding the theoretical concepts with practical experience working in an organization during the internship and study the system of National Bank of Pakistan. There are many possible improvements, which we can make positive changes in the system. There is shortage of employees in the organization. With development of online banking system the load of work can be decreased. All the staffs do not know about computer. There is almost one or two employees are trained to operate the system in every branch. Especially, the cash department is not familiar with computer and information system. It is not easy for it to implement a new system immediately it takes a lot of time to replace systems. Once implemented its testing takes more time. So it is important for the Bank to develop a research department for redesigning the operations of the Bank. The Finance of the bank is experienced but not adequate with the changing environment of financial institutions. I observed that seniors are illiterate of computer and not technical hands. New comers have more knowledge about business administration and skilled in information technology. To update the skills, it is suggested to develop human resources training programs and refresher courses. Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 02 01
  • 9. Al-Hamd Islamic University Quetta. amd Internship Report of NBP 2. Introduction. National Bank of Pakistan Pakistan. It has redefined its role and has moved from a public sector organization into a modern commercial to individuals, corporate entities and government. While it continues to act as trustee of public funds and as the agent in those places where SBP does not have presence portfolio and is today a major lead player in the debt equity market, corporate investment banking, retail and consumer banking, agricultural financing, treasury services and is showing growing interest in promoting and developing the country's small and medium enterprises and at the same time fulfilling its social responsibilities, as a corporate citizen In today's competitive business environment, NBP needed to redefine its role and shed the public sector bank image, for a modern offloaded 23.2 percent share in the stock market, and while it has not been completely privatized like the other three public sector banks, partial privatization has taken place. It is now listed on the Karachi/Islamabad/Lahore Stock Exchanges. National Bank of Pakistan is today a progressive, efficient, and customer focused institution. It has developed a wide range of consumer products, to enhance business and cater to the different segments of society. Some schemes have been specifically designed for the low to middle income segments of the population. These include NBP Cash n Gold. Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg is one of the largest commercial bank operating in bank. The Bank's services are available to the State Bank of Pakistan, here presence. It has diversified its business commercial bank. It has NBP Advance Salary, NBP Saiban, NBP Kisan Dost, 02
  • 10. Al-Hamd Islamic University Quetta. Internship Report of NBP The Bank's joint ventures are, United National Bank (UK), First Investment Bank and NAFA, an Asset Management Company (a joint venture with NIB Bank Fullerton Fund Management of Singapore). The bank has implemented special credit schemes like small finance for agriculture, business and industries, administrator to Qarz-e-Hasna loans to students, self employment scheme for unemployed persons, public transport scheme. The Bank has expanded its range of products and services to include Shariah Compliant Islamic Banking products. For the promotion of literature, NBP recently initiated the Annual Awards for Excellence in Literature. NBP will confer annual awards to the best books in Urdu and in all prominent regional languages published during the defined period. Patronage from NBP would help creative work in the field of literature. The Bank is also the largest sponsor of sports in Pakistan. It has provided generously to philanthropic causes whenever the need arose. The bank has taken various measures to facilitate overseas Pakistanis to send their remittances in a convenient and efficient manner. In 2002 the Bank signed an agreement with Western Union for expanding the base for documented remittances. More recently it has started Electronic Home Remittances Project. This project introduces technology based system to handle inward remittances efficiently, by ensuring that the Bank's branches keep a track of the remittance received from abroad till its final receipt. Bank has been signing different agreements with other leading players in the remittance field for ensuring that remittance services are available to most of the overseas Pakistanis. A number of initiatives have been taken, in terms of institutional restructuring, changes in the field structure, in policies and procedures, in internal control systems with special emphasis on corporate governance, adoption of Capital Adequacy Standards under Basel II framework, in the up-gradation of the IT infrastructure and developing the human resources. National Bank of Pakistan has built an extensive branch network of 1310+ branches in Pakistan and operates in major business centre abroad. The domestic branch network has been automated and is online. The Bank has representative offices in Beijing, Tashkent, Chicago and Toronto. It has agency arrangements with more than 3000 correspondent banks worldwide. Its Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 03 03
  • 11. Al-Hamd Islamic University Quetta. Internship Report of NBP subsidiaries are Taurus Securities Ltd, NBP Exchange Company Ltd, NBP Capital Ltd, NBP Modaraba Management Company Ltd, and CJSC Bank, Almaty, Kazakhstan. It has recently opened a subsidiary in Dushanbe, Tajikistan. 2.1. Vision To be recognized as a leader and a brand synonymous with trust, highest standards of service quality, international best practices and social responsibility. 2.2. Mission NBP will aspire to the values that make NBP truly the Nation’s Bank, by: • Institutionalizing a merit and performance culture • Creating a distinctive brand identity by providing the highest standards of services • Adopting the best international management practices • Maximizing stakeholders value • Discharging our responsibility as a good corporate citizen of Pakistan and in countries where we operate. 3. History. NBP was established under the National Bank of Pakistan Ordinance 1949 in Pakistan. NBP occupies a unique position in the financial sector of Pakistan. It acts as an agent of the Central Bank wherever the State Bank does not have its own Branch. It also undertakes Government Treasury operations. The National Bank of Pakistan is a Commercial Bank and transacts all types of Banking Business. The National Bank of Pakistan was established on November 29, 1949 as a semi public commercial bank. The Bank has the distinction of acting agent of the State Bank of Pakistan and operates treasuries where the State Bank of Pakistan does not have any office. The Head Office of the Bank is at Karachi. Ever since its establishment in 1949 it has been leading Commercial Bank of the nation. Government of Pakistan’s batter trade with countries and of State Bank of Pakistan for the Government Treasury. Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 04 04
  • 12. Al-Hamd Islamic University Quetta. Internship Report of NBP In Pakistan, the bank provides complete bank facilities to the people at over 1436 Branches operating even at the far lug Northern Areas. National Bank of Pakistan is the first bank in the country to introduce and implement supervised Ruler Credit Programmed help small farmer to obtain loans at his doorsteps on easy terms and conditions. It has also played a pioneering role in introduction of profit and loss sharing System (PLS) as a major towards Islamization of economy. NBP is 100% owned by the Government of Pakistan (GoP). The precise summary of National Bank of Pakistan regarding its countrywide and overseas operations is as fallows: • 1949 National Bank of Pakistan (NBP) was established under the National Bank of Pakistan Ordinance 1949 and was 100% govt.- owned. NBP acted as an agent of the Central Bank wherever the State Bank did not have its own Branch. It also undertook Government Treasury operations. Its first branches were in jute growing areas in East Pakistan. Offices in Karachi and Lahore followed. • 1950 NBP established a branch in Jeddah, Saudi Arabia. • The Bank in 1950 had one subsidiary ‘The Bank of Bahawalpur’ on December4, 1947 by the former Bahawalpur State • 1955 By this time NBP had branches in London and Calcutta. • 1957 NBP established a branch in Baghdad, Iraq. • 1962 NBP established a branch in Dar-es-Salaam, Tanganyika. • 1964 The Iraqi government nationalized NBP's Baghdad branch. • 1965 The Indian government seized the Calcutta branch on the outbreak of hostilities between India and Pakistan. • 1967 The Tanzanian government nationalized the Dar-Es-Salaam branch. • 1971 NBP acquired Bank of China's two branches, one in Karachi and Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 05 05
  • 13. Al-Hamd Islamic University Quetta. Internship Report of NBP one at Chittagong. At separation of East Pakistan NBP lost its branches there. NBP merged with Eastern Mercantile Bank and with Eastern Bank Corporation. • 1974 The government of Pakistan nationalized NBP. As part of the concomitant consolidation of the banking sector, NBP acquired Bank of Bahawalpur (est. 1947). • 1977 NBP opened an offshore brain Cairo. • 1994 NBP amalgamated Mehran Bank (est. 1991). • 1997 NBP's branch in Ashgabat, Turkmenistan commenced operations. • 2000 NBP opened a representative office in Almaty, Kazakhstan. • 2001 State Bank of Pakistan and Bank of England agree to allow only 2 Pakistani banks to operate in the UK. NBP and United Bank agreed to merge their operations to form Pakistan International Bank, of which NBP would own 45% and United Bank 55%. • 2003 NBP received permission to open a branch in Afghanistan. • 2005 NBP closed its offshore branch in Cairo. 4. Branch Network: NBP has an extensive domestic branch network of over 1500 branches located all over Pakistan. The Bank also has a presence in 24 international locations including the USA, United Kingdom, Europe and the Far East. The Head Office of the Bank is at Karachi. Ever since its establishment in 1949 it has been leading Commercial Bank of the nation, sole agent of the Government of Pakistans batter trade with countries and of State Bank of Pakistan for the Government Treasury. In Pakistan, the bank provides complete bank facilities to the people at over 1436 Branches operating even at the far lug Northern Areas. National Bank of Pakistan is the first bank in the country to introduce and implement Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 06 06
  • 14. Al-Hamd Islamic University Quetta. Internship Report of NBP supervised Ruler Credit Programmed help small farmer to obtain loans at his doorsteps on easy terms and conditions. It has also played a pioneering role in introduction of profit and loss sharing System (PLS) as a major towards Islamization of economy. The Branch network of National Bank of Pakistan is divided into following categories. • ATM network ( Total ATMs 101 Total ATMs machines 104) • Domestic network ( 1249 Branches) • Islamic network ( 5 Branches) • Online network ( 156 Branches) • Overseas network ( 29 Branches) • Swift network ( 12 Branches) • Customer Facilitation Centers (6 Customer Facilitation Centers) • Agriculture branches ( 825 Branches) Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 07 07
  • 15. Al-Hamd Islamic University Quetta. Internship Report of NBP 5. ORGANOGRAM OF NATIONAL BANK OF PAKISTAN. DESIGNATIONS OF HIGHER LEVEL OFFICERS Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg PRESIDENT SENIOR EXECUTIVE VICE PRESIDENT GRADE 22 EXECUTIVE VICE PRESIDENT GRADE 21 VICE PRESIDENT GRADE 20 ASSISTANT VICE PRESIDENT GRADE 19 GRADE I OFFICER GRADE 18 GRADE II OFFICER GRADE 17 GRADE III OFFICER (GRADE 16) 08
  • 16. Al-Hamd Islamic University Quetta. Internship Report of NBP 6. Branch Details. Name of Manager: Mr. Husain Shah. Name of Operation Manager: Mr. Danish. Branch Name M.A.Jinnah Road Branch Code 0233 Address M.A.Jinnah Road Phone 081-9201975 Fax 081-9201975 Tehsil Quetta District Quetta Province Baluchistan SWIFT Code --- Status Online Islamic Banking No Email 7. Departments of the Bank in which I worked as Internee. 7.1. Pension. I have started internship in National Bank of Pakistan M.A Jinah Road Branch Quetta on August 5th, 2014. On the first day I made pension scroll of the previous day on excel sheet there was three different types • Provincial pension • Central Pension • Military pension In National Bank M.A Jinah Road Branch Quetta there is non-computerized Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg manager0233@nbp.com.pk , opsmanager0233@nbp.com.pk Reporting to SBP --- Branch Category II NBP Region Quetta 09
  • 17. Al-Hamd Islamic University Quetta. Internship Report of NBP manual system of pension first of all there is pension Performa which we gave to the pensioner they fill it up and submit we make entries in ledger and in pension book also after that the officer signed on the Performa cashier made the payment an the sign of officer. In the making of fresh pension case first of all the pensioner should submit a latter in which their department make it sure that he/she gave their services in this department in past and he was the permanent employee of the department and he should submit another latter from Accountant General office in which they take the responsibility to give that much pension to them, he/she submit two copies of CNIC and two photographs. 7.2. Employee Old Age Benefit Institution (EOBI) Employees’ Old-Age Benefits Institution (EOBI), Ministry of Labour and Manpower, Government of Pakistan was established through EOB Act 1976. It started operating since 1st of July 1976. EOBI intends to facilitate Pensioners, Employers, Insured Persons, and employees of the Institution through easy and authenticated mechanism of contribution collection and benefits (pension and grant) disbursement and other banking services through use modern technology process. General requirement for the mechanisms include. It is another type of pension which is given through the bank but this pension process is computerized in NBP M.A Jinah Road Brach Quetta. On the spot u should print the form of the specific person and take sign on the form and officer should also sign then cashier made the payment. 7.3. Account Opening. The Second task assigned to me was the account opening. First of all I asked the customer to give me his/her ID card. In ID card, I checked the Expiry Date of the ID card. If the expiry date of the card is correct and it has not been expired then I took interview of the customer so that I can know what type of account he want to open PLS saving or current account and what is his/her source of income for which he/she want to open this account. After the interview, he asked me that he want to open saving account. I said ok 10 Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 10
  • 18. Al-Hamd Islamic University Quetta. Internship Report of NBP then I tell him that the minimum amount for opening the saving account is Rs. 100 and maximum amount you want to deposit and I also told him that in this account zakat will be deducted and profit will be added. He said ok I will deposit Rs. 500. After this, I asked the customer you will have to take some necessary things to open this account that are as follows: After taking these documents I filled the Customer Information Folio (CIF) and in CIF I asked the customer of whom person you want to make your Next of Kin. He told me the name of next of kin, what’s his relation with him/her; photocopy of his/her C.N.I.C and his mobile number. After filling this information I took a verify of his/her C.N.I.C from Nadra from the operations manager so I can know is this correct C.N.I.C. After all these things I opened the account of customer. After this I took print of all the forms and then I took the signature card and took the signature of that person whose account I opened and I used the Brach Stamp on signature card. After this I took the sign of the designation authority means my supervisor. 7.3.1.DOCUMENTS TO BE ATTACHED Documents required to be attached are different for different categories. i) SOLE PROPRIETOR’S ACCOUNT They have to submit their business registration certificate number. ii) PRIVATE ACCOUNTS For individual or private accounts following documents information has to be given: Name Residence address Mail address Foreign address office address office ph. No. position to title passport or identification No/ Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 11 11
  • 19. Al-Hamd Islamic University Quetta. Internship Report of NBP matrimonial status Date and place of birth Nationality Residence visa No. Name and address of other Banks in Pakistan iii) JOINT ACCOUNT If some one wants to open joint account the following information is needed: Full name Address Specimen of signatures of the joint account holders iv) JOINT COMPANY In this case following information documents are required: Certified true copy of the Memorandum and Articles of Association of the company. Certified true copy of the resolution of the board of directors / managing committee / governing body regarding conduct of the account. Certified list containing names and signatures of the directors / office bearers. Certified true copy of the certificate of incorporation or registration. Certified true copy of the certificate of commencement of business ( in case of public limited companies). I.D. Card copy of each director Original is also enclosed for inspection and return List of persons authorized to operate on the account. Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 12 12
  • 20. Al-Hamd Islamic University Quetta. Internship Report of NBP v) PARTNERSHIP COMPANY ACCOUNT Documents required in this case are as follows: Full Names Address Specimen of signatures of the partners Certified true copy of partnership deed vi) SOCIETIES / CLUBS AND ASSOCIATION ACCOUNT Documents required in this case are as follows: Copy of the rules certified by the president and the secretary. Certified copy of a resolution of the committee and the specimen signatures of the persons authorized to sign. 7.4. ISSUANCE OF CHEQUE BOOK. When a customer opens an account with the bank, he is provided with cheque book for withdrawals of account. However, the first cheque book is given to the customer only when all the required documents are checked. A cheque book contains twenty five, fifty or hundred leaves. The cheque book also carries a requisition slip for the issuance of the new cheque book. This slip is duly filled and signed by the customer. The signature of the customer is verified by the bank and new cheque book is issued to the customer and serial numbers of the cheque are duly entered in the book of the bank. Along with the signature, person should also write his full name address. Usually only one cheque book is issued at a time, however big concerns who need a number of cheque books at a time, may ask the bank to stock as number of cheque books in their name and to point their name on these cheque books. Bank debits the client’s account for excise duty of Rs.2.50/- per cheque and Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 13 13
  • 21. Al-Hamd Islamic University Quetta. Internship Report of NBP keeps the cheque book ready for the customer, as on his advice. The officer keeps and maintains the cheque book register Cheque book inventory and cheque books issued are recorded in this register. The account number for which the cheque book is issued and the number of leaves are also recorded in this register when the cheque book issued an entry is passed in the cheque book issue register. 7.5 CLEARANCE DEPARTMENT A clearinghouse is an association of commercial banks set up in given locality for the purpose of interchange and settlement of credit claims. The function of clearinghouse is performed by the central bank of a country by tradition or by law. In Pakistan, the clearing system is operated by the SBP. If SBP has no office at a place, then NBP, as a representative of SBP act as a clearinghouse. After the World War II, a rapid growth in banking institutions has taken place. The use of cheques in making payments has also widely increased. The collection as settlement of mutual obligations in the form of cheques is Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 14
  • 22. Al-Hamd Islamic University Quetta. Internship Report of NBP now a big task for all the commercial bank. When Cheque is drawn on one bank and the holder (payee) deposits the same in his account at the bank of the drawer, the mutual obligation are settled by the internal bank administration and there arises no interbank debits from the use of cheques. The total assets and total liabilities of the bank remain unchanged. In practice, the person receiving a Cheque as rarely a depositor of the cheque at the same bank as the drawer. He deposits the cheque with his bank other than of payer for the collection of the amount. Now the bank in which the cheque has been deposited becomes a creditor of the drawer’s bank. The depositor bank will pay his amount of the cheque by transferring it from cash reserves if there are no offsetting transactions. The banks on which the cheques are drawn become in debt to the bank in which the cheques are deposited. At the same time, the creditors’ banks receive large amounts of cheques drawn on other banks giving claims of payment by them. The easy, safe and most efficient way is to offset the reciprocal claims against the other and receive only the net amount owned by them. This facility of net interbank payment is provided by the clearinghouse. The representatives of the local commercial banks meet at a fixed time on all the business days of the week. The meeting is held in the office of the bank that officially performs the duties of clearinghouse. The representatives of the commercial banks deliver the cheques payable at other local banks and receive the cheques drawn on their bank. The cheques are then sorted according to the bank on which they are drawn. A summary sheet is prepared which shows the names of the banks, the total number of cheques delivered and received by them. Totals are also made of all the cheques presented by or to each bank. The difference between the total represents the amount to be paid by a particular bank and the amount to be received by it. Each bank then receives the net amount due to it or pays the net amount owed by it. 7.5.1. In-Word Clearing Books The bank uses this book for the purpose of recording all the cheques that are being received by the bank in the first clearing. All details of the cheques are recorded in this book. Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 15 15
  • 23. Al-Hamd Islamic University Quetta. Internship Report of NBP 7.5.2. Out-Word Clearing Book: The bank uses outward clearing register for the purpose of recording all the details of the cheques that the bank has delivered to other banks. 7.6. REMITTANCE DEPARTMENT Remittance means a sum of money sent in payment for something. This department deals with either the transfer of money from one bank to other bank or from one branch to another branch for their customers. NBP offers the following forms of remittances. • Demand Draft • Pay Order • Mail Transfer 7.6.1.Demand Draft Demand draft is a popular mode of transfer. The customer fills the application form. Application form includes the beneficiary name, account number and a sender’s name. The customer deposits the amount of DD in the branch. After the payment the DD is prepared and given to the customer. NBP officials note the transaction in issuance register on the page of that branch of NBP on which DD is drawn and will prepare the advice to send to that branch. The account of the customer is credited when the DD advice from originating branch comes to the responding branch and the account is debited when DD comes for clearance. DD are of two types. • Open DD: Where direct payment is made. • Cross DD: Where payment is made though account. NBP CHARGES FOR DD 1. Up to Rs. 50,000/- is Rs 50/- only 2. Over Rs. 50,000/- is 0.1% Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 16 16
  • 24. Al-Hamd Islamic University Quetta. Internship Report of NBP 7.6.2.Pay Order Pay order is made for local transfer of money. Pay order is the most convenient, simple and secure way of transfer of money. NBP takes fixed commission of Rs. 25 per pay order from the account holder and Rs. 100 from a non-account holder. 7.6.3.Mail Transfer When the money is not required immediately, the remittances can also be made by mail transfer (MT). Here the selling office of the bank sends instructions in writing by mail to the paying bank for the payment of a specified amount of money. Debiting to the buyer’s account at the selling office and crediting to the recipient’s account at the paying bank make the payment under this transfer. NBP taxes mail charges from the applicant where no excise duty is charged. Postage charges on mail transfer are actual minimum Rs. 40/- if sent by registered post locally Rs.40/- if sent by registered post inland on party’s request. 8.1. SWOT ANALYSIS. SWOT Analysis is a strategic planning method used to evaluate the Strengths, Weaknesses, Opportunities, and Threats involved in a project or in a business venture. It involves specifying the objective of the business venture or project and identifying the internal and external factors that are favorable and unfavorable to achieving that objective.If SWOT analysis does not start with defining a desired end state or objective, it runs the risk of being useless. A SWOT analysis may be incorporated into the strategic planning model. An example of a strategic planning technique that incorporates an objective-driven SWOT analysis is SCAN analysis. Strategic Planning, including SWOT and SCAN analysis, has been the subject of much research. Strengths: Attributes of the organization that is helpful to achieving the objective. Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 16 17 17
  • 25. Al-Hamd Islamic University Quetta. Internship Report of NBP Weaknesses: Attributes of the organization that is harmful to achieving the objective. Opportunities: External conditions that is helpful to achieving the objective. Threats: External conditions which could do damage to the business's performance. Strengths: • Advance salary product: • It exists in the list of top 10 banks in the ASIA. • It has the highest profit among the largest banks of the ASIA. • Its paid-up capital is very high • Very less uncertainty because of a Govt. bank • High confidence due to higher capital investment. • LC (letter of credit) is acceptable all over the world. • Chest branches can supply cash on the behalf of state bank. • Chest loans can be used for limited time • Stake holder is Govt. of Pakistan. • It holds the Govt. treasury. • The biggest customer of NBP is Govt. of Pakistan. Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 18 18
  • 26. Al-Hamd Islamic University Quetta. Internship Report of NBP • Work as corresponding of ASKARI bank • Provide High packages to employees. • Provide high staff benefits. • Recruitment occurs after every year. • MTO’s selection is planned till 2010. Weaknesses: • The Major problem with NBP is its image as it is a Govt. bank so the vision of the customer is not positive about it. • People think it will not provide them satisfactory services. • In many branches management is not up to date. • In small area’s branches employees have less education. • Award and promotion policies are not implemented in all branches. • There is no concept of job rotation • Employees have low coordination level among each other. Opportunities: • Advance salary for employees • Employee benefits • Pensions • Award for employee performance • Promotions • Corporate planning learning. Threats: • Turn out of employee • Job security and Strugglers • At a time do no. of jobs due to competitor. • NBP have to do those jobs which have no loss and no profit because of their competition Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 18 19 19
  • 27. Al-Hamd Islamic University Quetta. Internship Report of NBP • Customer dissatisfaction • Slow actions on complains • Political environment. 9.1. Conclusion. PROBLEMS AT THE BRANCH Customer Satisfaction: In NBP customer dealing is will, but during rush hour the customer has to wait for a long time for their turn. It’s quite hard for a new customer or potential customer to get the required information. Poor record management and filing system: During my internship I observed that filing system of branch is not good. When certain record is needed the staff has to struggle to find it out and a lot of time is wasted. Unequal distribution of work: Work is not equally distributed. On one hand some employee have to work all day without relaxing while some others have nothing to do at all. This not only creates confusion among employees but also hurting and disturbing for overall setup of the bank. And above all it results in dissatisfaction among customers as well. 10.1.Bibliography. www.nbp.com.pk http://www.nbp.com.pk/BRNTWRK/DomesticBrLocator.aspx My own learning which I have learn in internship time period. Guidance of Operation Manager. NBP monthly magazine. Prepared By: AAAAbbbbdddduuuullllllllaaaahhhh BBBBaaaaiiiigggg 20