2. FOUNDED IN 1994
US BASED MULTINATIONAL E-
COMMERCE COMPANY
HEADQUARTERED IN SEATTLE,
WASHINGTON
LISTED WITH THE TAGLINE –
‘EARTH’S BIGGEST BOOKSTORE’
AVAILABLE IN 14 COUNTRIES
WITH WORKFORCE OF 10,00,000
4. LEADERSHIP PRINCIPLES
CUSTOMER OBSESSION
OWNERSHIP
INVENT AND SIMPLIFY
ARE RIGHT, A LOT
LEARN AND BE CURIOUS
HIRE AND DEVELOP THE BEST
INSIST ON THE HIGHEST
STANDARDS
THINK BIG
BIAS FOR ACTION
FRUGALITY
EARN TRUST
DIVE DEEP
HAVE BACKBONE; DISAGREE
AND COMMIT
DELIVER RESULTS
5. WE AIM TO BE EARTH'S MOST CUSTOMER
CENTRIC COMPANY. OUR MISSION IS TO
CONTINUALLY RAISE THE BAR OF THE
CUSTOMER EXPERIENCE BY USING THE INTERNET
AND TECHNOLOGY TO HELP CONSUMERS FIND,
DISCOVER AND BUY ANYTHING, AND EMPOWER
BUSINESSES AND CONTENT CREATORS TO
MAXIMISE THEIR SUCCESS
6. AMAZON’S MISSION STATEMENT IS “WE STRIVE
TO OFFER OUR CUSTOMERS THE LOWEST
POSSIBLE PRICES, THE BEST AVAILABLE
SELECTION, AND THE UTMOST CONVENIENCE.”
THIS CORPORATE MISSION PROMISES
ATTRACTIVE E-COMMERCE SERVICES TO SATISFY
TARGET CUSTOMERS’ NEEDS. THE COMPANY
FOCUSES ON THE VARIABLES OF PRICE,
SELECTION, AND CONVENIENCE.
7. COMPANY STRUCTURE
FLAT STRUCTURE
JEFF BEZOS IS TOP MOST, THEN
COMES THE 3 SENIOR
MANAGEMENT CEOs AND 3
SENIOR VPs
LEVELS: L3-L12
VERY MUCH TRANSPARENT IN ITS
WORKING
8. DECISION MAKING IN AMAZON
CHANGES IN AMAZON ARE VERY FREQUENT
THERE IS A SEPARATE TEAM TO HANDLE
CHANGES IN SOP (STANDARD OPERATING
PROCEDURES)
CHANGES RECOMMENDED BY A TEAM ARE
COLLECTIVELY DECIDED AMONG THE TEAM
WITH THEIR MANAGERS
A COMPREHENSIVE MEETING IS HELD,
INCLUDING THE PROCESS EMPLOYEES (L4-L5
MANAGERS), QA AND THE LEGAL
DEPARTMENT
DECISION IS ALWAYS TAKEN CONSIDERING
THE IMPACT ON THE CUSTOMERS.
9. HOW ARE EMPLOYEES TREATED IN AMAZON?
FLEXIBLE TIMINGS
ZETA CARDS WORTH RS.1100 PER MONTH
IDP (INDIVIDUAL DEVELOPMENT PLANS)
PERSONALISED CAB SERVICE
RECREATIONAL ACTIVITIES/OUTINGS
REWARDS AND RECOGNITIONS (WEEKLY, MONTHLY, QUARTERLY)
AWARDS - BULLS EYE, CORNERSTONE, POPULAR CHOICE
EVERY EMPLOYEE IS ALLOWED TO WRITE A MAIL TO JEFF BEZOS
STRAIGHTAWAY IF THE PROBLEM IS GENUINE
AMAZON WELCOMED ITS LARGEST INTERN CLASS EVER IN 2020, WITH MORE
THAN 8,000 INTERNS FROM 37 COUNTRIES
ONCE A MONTH, EMPLOYEES ARE ALLOWED TO BRING KIDS TO WORK
10. TOLERANCE OF RISK
RISK TAKING AT AMAZON IS
DYNAMIC IN NATURE,
DEPENDING ON THE
CONTEXT AND SITUATION
AMAZON ALLOWS THEIR
WORKERS TO TAKE BOLD
DECISIONS IN TERMS OF
THE INNOVATION
P.A.R (PROCESS ADHERENCE
RATE IS- 99.99%)
11. RELATIONSHIP WITH CUSTOMERS
AMAZON CUSTOMERS
INCLUDES BOTH, BUYERS AND
SELLERS
AMAZON KEEPS ITS SELLERS
MOTIVATED
LOAN LENDING FACILITIES ARE
AVAILABLE FOR ITS SELLERS
REIMBURSEMENT TO ITS
CUSTOMERS IN CASE OF A
FRAUD