Quality Management

1. Goutham Matta

2. The effectiveness of an organization depends in part on its
organizational structure:
Clarification of authority, responsibility, reporting lines,
and performance standards among individuals at each
level of the organization.
It is also true that effective strategy deployment is dependent
upon, and tends to shape, organizational structure.
Because the organizational structure must be aligned with and
support the accomplishment of strategic initiatives.
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3. In this rapidly changing environments characteristic of
modern organizations have to build flexibility into their
organization structures.
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5. 18/04/2016 Quality Management
https://www.youtube.com/watch?v=ppXbtMAafik&ab_channel=FrankfurtSchoolofFinance&Ma
nagement
Video link:

6. Several factors having to do with the context of the
organization affect how work is organized. They include the
following:
Operational and organizational guidelines: Standard
practices that have developed over the firm’s history often
dictate how an organization organizes and operates.
Management style: The management team operates in a
manner unique to a given organization.
For example, management style might be formal or informal, or
democratic or autocratic.
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7. Customer influences: Customers, particularly governmental
agencies, may require formal specifications or administrative
controls. Thus, the organization needs to understand and
respond to these requirements.
Size: Large organizations have the ability to maintain formal
systems and records, whereas smaller ones may not.
Diversity and complexity of product line: An organization
suitable for the manufacture of a small number of highly
sophisticated products may differ dramatically from an
organization that produces a high volume of standard goods.

8. Stability of the product line: Stable product lines generate
economies of scale that influence supervision, corrective
action, and other quality-related issues. Frequent changes in
products necessitate more control and commensurate changes
to the quality system.
Financial stability: Quality managers need to recognize that
their efforts must fit within the overall budget of the firm.
Availability of personnel: The lack of certain skills may
require other personnel, such as supervisors, to assume duties
they ordinarily would not be assigned.
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10. Evans, J. R., Lindsay, W. M. (2012). Managing for Quality and Performance Excellence
(9th Edition) [Texidium version]. Retrieved from http://texidium.com

11. “To grow, our companies have to become much more flexible, much
lighter on their feet. You can’t be light on your feet if you’re carrying
a lot of baggage.”
-Christian Koffman