Organizational behavior (OB) is the study of how individuals and groups act within organizations, aiming to improve organizational effectiveness through understanding, predicting, and controlling human behavior at work. The field emphasizes the importance of individual, interpersonal, and group dynamics, as well as effective communication and organizational climate for enhancing productivity and employee satisfaction. Different models of OB, including autocratic, custodial, supportive, and collegial, highlight varying managerial approaches and their impact on employee performance and organizational outcomes.

1. ORGANIZATIONAL BEHAVIOUR

2. ORGANISATIONAL BEHAVIOR
• Organizational Behavior is a discipline that deals with the study and
application of knowledge about how people as individual and as group act
within organizations.

3. ORGANISATIONAL BEHAVIOUR - DEFINITON
• “Organizational behaviour is a field of study that investigates the impact
that individuals, groups and organizational structure have on behaviour
within the organization, for the purpose of applying such knowledge
towards improving an organizational effectiveness”.
--Stephen P Robins
• “Organisational behavior is to understand, predicting and controlling
human behavior at work”
-- Fred Luthans

4. GOALS OF OB
• Describe People Behavior
• Understand People Behavior
• Predict Employee Behavior
• Control Human Activity

5. Toward an OB Discipline

6. Importance of OB
• Understanding of self and others
-- Individual Behavior
-- Inter-Personal Behavior
-- Group Behavior
• Motivation of Human Resources
• Effective Communication (behavioral science helps to improve communication)
• Effective Organizational Climate
• Good Human Relations
• Introduction of change in the organization (benefits of change should be
highlighted)

7. Organizational Behavior (OB)
• The attitudes and behaviors of individuals and groups in organizations
Why study OB?
 To learn about yourself and others
 Help you to retain the people who came up with the good ideas
 Solve new problems and adapt to new situations
 OB focuses on improving productivity, reducing absenteeism and
turnover, and increasing employee job satisfaction and organizational
commitment
 OB studies how people behave, the reasons for that behaviour and how
the behaviour affects the performance of the organisation
7

8. Contd..
• Predicts the future course of action
• Control the activity
• It motivates employees towards higher productivity

9. Why study
organizational
behavior
Understand
organizational
events
Predict
organizational
events
Influence
organizational
events
Why Study Organizational Behavior

10. Nature of OB
• An Integral Part of Management
• A Field of Study
• Inter-Disciplinary Approach
• Levels of Analysis (behavior)
• Goal-Oriented
• Human Tool
• Science and Art
• Satisfaction of Employees’ Needs
• Humanistic and optimistic
• Oriented towards Organizational Objective

11. Scope of OB
• Individuals (differ from personality, perception, values and attitude)
• Group of Individuals (group conflicts, communication, structure, power
and politics)
• Organisation Structure

12. Elements of OB
• People
• Structure (formal and informal system)
• Technology (cost as well as benefits)
• Environment (no organisation exists alone)

13. Framework for OB
• OB follows the Principles of Human Behavior
• OB is situational
• OB is based on System Approach
• OB represents a constant interaction between structure and process variable

14. Models of Organizational Behavior
• Autocratic Model
• Custodial Model
• Supportive Model
• Collegial Model

15. Autocratic Model
• Managerial orientation is towards power
• Manager see authority means get the things done
• Employees expected to follow
• High dependence on boss
• Under autocratic model, employees usually give minimum performance
and in turn get minimum wages
• This model is largely based on Theory X Assumption

16. Custodial Model
• Employees managed under autocratic model feel insecurity and stress
• The manager felt some way to develop employee relationships
• The managerial orientation is towards the use of money to pay benefits
• Employees hope to obtain security and benefits
• Organisational dependence
• Since employees are getting adequate rewards and security, they are happy
• Family-managed business organisation
• Not suitable for matured employees

17. Supportive Model
• The model depends on Leadership
• Supports Employee Job Performance
• The focus in primarily on participation and involvement of employees in decision
making
• Creates Sense of Participation
• Manager’s role is to help employees to achieve their work rather than supervision
• Manager is a coach builds a better team
• Assumption of Theory Y
• Organisation with sophisticated technology and professional people can apply this
model

18. Collegial Model
• Collegial model is an extension of supportive model
• It is based on team concept
• Employee develops high degree of understanding
• Shares common goals
• Employees need little direction and control from management
• Creates Favorable Working Climate
• Fulfillment of Employees