Org Merge Best Practices
What you need to know before you merge
​ Ryan Lambert
​ Senior Technical Solution Architect
​ Salesforce
​ Julian Devassy
​ Senior IT Manager, Customer Care
​ Vantiv
​ Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
​ This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties
materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed
or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-
looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any
statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new,
planned, or upgraded services or technology developments and customer contracts or use of our services.
​ The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new
functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our
operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any
litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our
relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our
service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger
enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our
annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter.
These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section
of our Web site.
​ Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available
and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features
that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Safe Harbor
Ryan Lambert
Senior Technical Solution Architect
Salesforce
Julian Devassy
Senior IT Manager, Customer Care
Vantiv
​ Org Merge Overview
​ Project Setup
​ Migration Tracks
•  Business
•  Metadata
•  Code
•  Data
​ Project Management
​ Guest Speaker
​ Force.com Migration Tool
Agenda
Org Merge Overview
Two is not always better than One!
​ Why Merge?
•  Organic Growth, Acquisitions, Doing it Differently
•  Global Reporting, Forecasting
​ Lift & Shift vs Optimization
Org Merge Overview
Project Setup
Building a Dream Team
​ The Team
•  Executive Sponsorship, Customer Engagement,
Execution Specialists
​ Org Access & Users
​ Sandboxes
​ Tools & Skills
•  AppExchange (example: FieldTrip)
•  Force.com Migration Tool
•  ETL (example: Tableau)
​ Deployment Plan
•  Example
Project Setup
Project Setup
Deployment Plan – Example
Script each finite step
Determine dependencies
Dry Runs == Essential
Business
The driver behind it all…
​ Merge Architecture
•  Two Orgs become One
•  Merge Into (retiring org & surviving org)
​ “As Is” vs “To Be”
•  Optimization
•  Common Elements
​ New Features / Capabilities
​ QAT / UAT : early and iterative
​ Change Management
Business
Metadata
The XML that you will learn to love…
​ Tool Selection
​ Salesforce Limits
•  Custom Fields, Spanning Relationships and Workarounds
​ Profiles & Permission Sets
Metadata
​ Destructive Changes
​ Unsupported Metadata Types
​ Out of Scope
•  Example: Knowledge, Reports and Dashboards
​ Deployment Strategy
•  Single Deployment – Metadata + Unit Tests
•  ON/OFF Switch – Triggers, Workflows and Validation Rules
•  Proactive Validation w/ Quick Deploy (if possible)
Metadata
Code
Handle with care
​ Common vs Distinct
​ New Code
​ Templates
•  Triggers
​ Limits
•  Relationships
​ Unit Tests & Code Coverage
•  API Versions
Code
Data
The biggest piece of cheese
​ Data Cleansing
•  Prune the fat, make way for inbound data of higher value
​ Selective Migration
•  All, Some, None
​ Data Transformation
•  Business Optimization
Data
​ Some Good Advice
•  Legacy ID’s
•  Sharing Records
•  The Grand Orchestration
​ User Licenses
•  Enough seats for everyone
​ Runtime & Delta
Data
Project Management
The glue that holds it all together
Project Management
Possible Approach
•  Managed Packages
•  Independent Metadata
•  Users (Metadata & Data)
•  ALL METADATA
•  Data
•  Data Dependent /
Manual Tasks
Dry Run
•  Practice until its
Production-ready
Methodology
•  Agile Waterfall – single
release – single goal
Julian Devassy
Senior IT Manager, Customer Care
Vantiv
Force.com Migration Tool
Platform support for your metadata migration
​ What is it?
•  The Force.com Migration Tool is a Java/Ant-based
command-line utility, based on the Force.com
Metadata API, for moving metadata between a
local system directory and a Force.com
organization
​ Uses
•  New Development projects – Populate a
developer org with metadata from production
•  Iterative Deployment – Scripted interface
supports an efficient retrieval and deployment
process
•  Production Deployment – Code deployment to
Production
​ Skills Needed
•  Reading, Copy & Paste, a working knowledge
of XML
​ Getting Started
•  https://developer.salesforce.com/docs/atlas.en-
us.apexcode.meta/apexcode/
apex_deploying_ant.htm
•  https://developer.salesforce.com/docs/atlas.en-
us.daas.meta/daas/
Force.com Migration Tool
​ Either of these placeholders can hold text,
table, charts, smart art, or media.
Quick Tour
​ Running in Five Minutes
Assumptions: Java & Ant installed & configured
•  Login | Setup | Develop | Tools | Download
•  Unzip
•  Open command prompt terminal (sample)
•  Edit build.properties (user/pass)
•  ant describeMetadata
•  ant test
​ Requirements: Java JDK 6.1+ and ANT 1.6+
•  Create Retrieve & Deploy templates
•  Copy & Paste, leverage ${variables}
•  Concept: Retrieve, Tweak, Validate, Deploy
•  checkonly & testlevel ( runalltests )
•  Deployment Status
Q & A
Thank you

Org Merge Best Practices

  • 1.
    Org Merge BestPractices What you need to know before you merge ​ Ryan Lambert ​ Senior Technical Solution Architect ​ Salesforce ​ Julian Devassy ​ Senior IT Manager, Customer Care ​ Vantiv
  • 2.
    ​ Safe harbor statementunder the Private Securities Litigation Reform Act of 1995: ​ This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward- looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. ​ The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. ​ Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. Safe Harbor
  • 3.
    Ryan Lambert Senior TechnicalSolution Architect Salesforce
  • 4.
    Julian Devassy Senior ITManager, Customer Care Vantiv
  • 5.
    ​ Org Merge Overview ​ ProjectSetup ​ Migration Tracks •  Business •  Metadata •  Code •  Data ​ Project Management ​ Guest Speaker ​ Force.com Migration Tool Agenda
  • 6.
    Org Merge Overview Twois not always better than One!
  • 7.
    ​ Why Merge? •  OrganicGrowth, Acquisitions, Doing it Differently •  Global Reporting, Forecasting ​ Lift & Shift vs Optimization Org Merge Overview
  • 8.
  • 9.
    ​ The Team •  ExecutiveSponsorship, Customer Engagement, Execution Specialists ​ Org Access & Users ​ Sandboxes ​ Tools & Skills •  AppExchange (example: FieldTrip) •  Force.com Migration Tool •  ETL (example: Tableau) ​ Deployment Plan •  Example Project Setup
  • 10.
    Project Setup Deployment Plan– Example Script each finite step Determine dependencies Dry Runs == Essential
  • 11.
  • 12.
    ​ Merge Architecture •  TwoOrgs become One •  Merge Into (retiring org & surviving org) ​ “As Is” vs “To Be” •  Optimization •  Common Elements ​ New Features / Capabilities ​ QAT / UAT : early and iterative ​ Change Management Business
  • 13.
    Metadata The XML thatyou will learn to love…
  • 14.
    ​ Tool Selection ​ Salesforce Limits • Custom Fields, Spanning Relationships and Workarounds ​ Profiles & Permission Sets Metadata
  • 15.
    ​ Destructive Changes ​ Unsupported MetadataTypes ​ Out of Scope •  Example: Knowledge, Reports and Dashboards ​ Deployment Strategy •  Single Deployment – Metadata + Unit Tests •  ON/OFF Switch – Triggers, Workflows and Validation Rules •  Proactive Validation w/ Quick Deploy (if possible) Metadata
  • 16.
  • 17.
    ​ Common vs Distinct ​ NewCode ​ Templates •  Triggers ​ Limits •  Relationships ​ Unit Tests & Code Coverage •  API Versions Code
  • 18.
  • 19.
    ​ Data Cleansing •  Prunethe fat, make way for inbound data of higher value ​ Selective Migration •  All, Some, None ​ Data Transformation •  Business Optimization Data
  • 20.
    ​ Some Good Advice • Legacy ID’s •  Sharing Records •  The Grand Orchestration ​ User Licenses •  Enough seats for everyone ​ Runtime & Delta Data
  • 21.
    Project Management The gluethat holds it all together
  • 22.
    Project Management Possible Approach • Managed Packages •  Independent Metadata •  Users (Metadata & Data) •  ALL METADATA •  Data •  Data Dependent / Manual Tasks Dry Run •  Practice until its Production-ready Methodology •  Agile Waterfall – single release – single goal
  • 23.
    Julian Devassy Senior ITManager, Customer Care Vantiv
  • 24.
    Force.com Migration Tool Platformsupport for your metadata migration
  • 25.
    ​ What is it? • The Force.com Migration Tool is a Java/Ant-based command-line utility, based on the Force.com Metadata API, for moving metadata between a local system directory and a Force.com organization ​ Uses •  New Development projects – Populate a developer org with metadata from production •  Iterative Deployment – Scripted interface supports an efficient retrieval and deployment process •  Production Deployment – Code deployment to Production ​ Skills Needed •  Reading, Copy & Paste, a working knowledge of XML ​ Getting Started •  https://developer.salesforce.com/docs/atlas.en- us.apexcode.meta/apexcode/ apex_deploying_ant.htm •  https://developer.salesforce.com/docs/atlas.en- us.daas.meta/daas/ Force.com Migration Tool
  • 26.
    ​ Either of theseplaceholders can hold text, table, charts, smart art, or media. Quick Tour ​ Running in Five Minutes Assumptions: Java & Ant installed & configured •  Login | Setup | Develop | Tools | Download •  Unzip •  Open command prompt terminal (sample) •  Edit build.properties (user/pass) •  ant describeMetadata •  ant test ​ Requirements: Java JDK 6.1+ and ANT 1.6+ •  Create Retrieve & Deploy templates •  Copy & Paste, leverage ${variables} •  Concept: Retrieve, Tweak, Validate, Deploy •  checkonly & testlevel ( runalltests ) •  Deployment Status
  • 27.
  • 28.