How to access support via the Australian ORCID consortium. Presentation by Melroy Almeida as part of the joint ANDS / CAUL webinar on 1st June 2016

1. HOW TO ACCESS SUPPORT
VIA THE AUSTRALIAN
ORCID CONSORTIUM

2. support@aaf.edu.au

4. WHAT CAN THE CONSORTIUM LEAD DO FOR YOU ?
 Provide assistance with planning your integration
 Document member integration use-cases and disseminate
to consortium members
 Provide Tier 1 support
 Act as a conduit between consortium members and ORCID

5. TRAINING

6. TRAINING EVENTS
 Series of workshops virtually or in person
 Introduce ORCID staff and channels of communication,
clarifying responsibilities of ORCID, consortium lead, and
members.
 Ensure consistent ORCID messaging, advice, support,
and resources regardless of who is providing support
 Assistance with developing a local support FAQ

7. WHEN IN DOUBT,
ASK FOR HELP!

9. Resources Links
ORCID – Member Support Centre http://members.orcid.org/
API Documentation http://members.orcid.org/api
List of supported vendor systems http://members.orcid.org/orcid-enabled-systems
ORCID iDeas Forum http://support.orcid.org/forums/175591
ORCID Api Tutorials https://members.orcid.org/api/tutorials
The ORCID message format (XSD) https://github.com/ORCID/ORCID-Source/blob/master/orcid-
model/src/main/resources/README.md
ORCID Error Codes http://members.orcid.org/api/api-error-codes
AAF ORCID resources web page https://aaf.edu.au/orcid/resources.html
AAF – ORCID Greenhouse https://aaf.edu.au/orcid/greenhouse.html
SELF SERVICE RESOURCES

10. support@aaf.edu.au
Mon-Fri | 8am-5pm
Tier 1 incident support

11. QUESTIONS ?