1. Organizational Effectiveness Model
Programa de Maestría
MAC-9201 Teoría y Comportamiento Organizacional
GRUPO 3
PATRICK GONZÁLEZ
BENCEMAR MONTEZUMA
IRÁN IRAK PRESTÁN LORA
DENIA RODRÍGUEZ MARTÍNEZ
Discovering How to Make it Happen

2. Critical Business Metrics
• Performance
• Employee satisfaction
• Retention
COUNTRIES
United States, Canada, Australia, New Zealand, Brazil, UK, France, Germany,
Norway, Sweden, Denmark, China, India, Japan, South Korea
INDUSTRIES
Agriculture, forestry and fishing; Mining and quarrying; Manufacturing; Electricity,
gas and water supply; Construction; Wholesales and retail trade; Restaurants and
hotels; Transportation, storage and communication; Finance, insurance, real
estates and business services; Government, social and personal services.
28,810
Employees

3. Sustainable
Business Results
Goal Challenge
Outstanding
business
results
Understanding
a set of often complex
relationships between
critical Organizational
elements well enough to
unlock great organizational
performance.

4. Do they know your strategy?
• This study found that <½ of all employees
work in an organization where senior
leaders effectively communicate the
strategy.
• Even more worrisome is that even fewer
employees believe that senior leaders
effectively implement the strategy.

5. Business Environment
Figure 1 Right Management’s Organizational Effectiveness Framework

6. Obstacles to Organizational
Effectiveness
How well your
business performs
Effective organizational
effectiveness model
How do
business
achieve
organizational
effectiveness?
Help employees
understand
the part they play in
achieving success
Engaging employees
in their jobs and with
the organization.

7. The leaders role
Fewer than half of all employees work in an
organization that is perceived as having capable
leaders and people systems that drive the right
behaviors.
create “fit for purpose”
Only marginally higher numbers of employees reported
they worked in organizations that promote a positive
culture, with capable people performing the right work with
clearly defined role accountabilities and relationships
through a “fit for purpose” structure.

8. Employee engagement is
POWERFUL
•Employee performance/ efficiency
•Productivity
•Safety
•Employee attendance and retention
•Customers service and satisfaction
•Customer loyalty and satisfaction
•Profitability

9. Retain your talent
Engaged employees across levels are 7 times less likely to leave in the next
year and 1.5 times more likely to stay for at least 5 years.

10. OE: New Reality
Where
do you
begin?
Where
do you
begin?
Measure
Management
Build
capability to
take action
Design
process to
support action
Identify
success
measures

11. Gettingitrightthrough
theseapproaches

12. Which one would you choose?
Organization
Effectiveness - doing
the right things
Organization
Efficiency - doing
things right
or

13. What is the most important thing
I need to be doing in order for
my business to survive and
grow?
Ask yourself:
25/30 20 15 10 5 3

14. 7must-knowtipsfromsuccessful
entrepreneurs
Love what you do!
Build a team immersed in your vision
Come up with innovative ways to solve problems.
Create a delightful customer experience.
Quickly learn from your mistakes.
Rely on people smarter than you.
Never sacrifice quality.
READ
ALWAYS