What the Bleep Is Employee Experience?

What the *Bleep* Is Employee Experience?
| © 2018 Limeade1 WHAT THE *BLEEP* IS EMPLOYEE EXPERIENCE 06.04.19
| © 2018 Limeade2 | © 2016 Limeade2 • Welcome & introduction • Why the employee experience is important • Defining the employee experience • Identify who is involved in the employee experience • Designing and shaping your own employee experience • Q&A TODAY’S AGENDA
| © 2018 Limeade3 ABOUT OUR EXPERTS HENRY ALBRECHT CEO, Limeade JASON LAURITSEN Speaker, Author and Consultant
| © 2018 Limeade4
| © 2018 Limeade5 | © 2016 Limeade5 NEARLY 4X INTEREST OVER LAST THREE YEARS GoogleTrends, 2019 September 2016 June 2019
| © 2018 Limeade6 WHY IS EMPLOYEE EXPERIENCE IMPORTANT?
| © 2018 Limeade7 22% … B U T O N LY 80% of executives rated employee experience important or very important reported their companies were excellent at building a differentiated employee experience EMPLOYEE EXPERIENCE IS THE FUTURE OF HR 59% … A N D O N LY are ready or somewhat ready to address the employee experience challenge (Bersin 2017)
| © 2018 Limeade8 | © 2016 Limeade8 Employees in a HIGH-TRUST CULTURE who experience a CARING workplace are 44% MORE LIKELY to work for a company with above-average revenue growth. GreatPlacetoWork, 2018
| © 2018 Limeade9 WHAT IS THE BEST EXPERIENCE YOU’VE HAD AS A CUSTOMER LATELY?
| © 2018 Limeade10 | © 2016 Limeade10 CREATE MOMENTS OF TRUTH Every customer experience is made up of a series of moments that shape how you feel about the overall experience. Those moments that make the biggest impact are called “moments of truth.”
| © 2018 Limeade11 WHAT IS THE EMPLOYEE EXPERIENCE?
| © 2018 Limeade12 EMPLOYEE EXPERIENCE LENSES PROCESS LENS How are you mapping processes to the user experience? PERSONAL LENS TECHNOLOGY LENS How are you lining up technology on the journey through the employee experience? CULTURE LENS How does your employee experience adhere to your company strategy? How do your employees feel at every step through the employee experience?
| © 2018 Limeade13 I feel valued, heard, welcomed, known The values, mission & focus are clear here LEGEND …ongoing, everyday, strategically-aligned and human interactions (hearts & minds) Key events or milestones (whole-person, whole-company, whole-ecosystem support) Start End Is Starkco really different? M&A happens, new role Cool, hard project Have a child Postpartum depression Big promotion Design your next chapter Achieve key career goal Great coaching on EQ Epic Offsite Launch a new product Carpooling & Innovating Join ERG Learning a new skill Win a big award Managing and Mentoring Everyday we solve one issue, but find two more Help me, please… I’m not in this alone, I have a lot to offer and to learn from others What mutual commitment sounds like I’ve never worked this hard or felt this proud I have so much to offer others. It feels good Bittersweet, more sweet than bitter CULTURE + LEADERS + PHYSICAL ENVIRONMENT MANAGERS TEAMS & PEERS TOOLS SOCIAL NETWORKS MANAGERS + MENTORS + COACHES WHAT IT LOOKS LIKE
| © 2018 Limeade14 WHAT IT FEELS LIKE Care and support for the whole person WHOLE PERSON Relevant resource to the right person at the right time WHOLE ECOSYSTEM Every manager, team and leader inspires and supports you WHOLE COMPANY
| © 2018 Limeade15 WHO IS INVOLVED IN SHAPING THE EMPLOYEE EXPERIENCE? (HINT: IT’S NOT JUST HR)
| © 2018 Limeade16 4D DESIGN PROCESS Design Council,2019
| © 2018 Limeade17 HOW CAN I START TO BUILD A GREAT EMPLOYEE EXPERIENCE AT MY OWN ORGANIZATION?
| © 2018 Limeade18 Care is related to well-being, engagement and inclusion. 52% 75% 94% 43% 72% 94% 14% 72% 95% 0% 20% 40% 60% 80% 100% %Favorable Well-being Engagement Inclusion Org Does NOT Care Neutral Org Care Org DOES Care Limeade Institute, 2019,n=354≈
| © 2018 Limeade19 19 14% 28% 50% 16% 40% 56% 0% 20% 40% 60% 80% 100% Limeade Institute, 2019,n=354 Careisrelated tolowerstress andburnout. % stressismanageable % disagreeor stronglydisagreeto “I feel burnedout” %Favorable ORG Does NOT Care Neutral Org Care Org DOES Care
| © 2018 Limeade20 20 7% 36% 60% 9% 58% 91% 0% 20% 40% 60% 80% 100% Limeade Institute, 2019,n=354 Careisrelated tointent tostay andlikelihood torecommend. Intend tostay 3+ yrs Likelihoodto recommend as a great placeto work %Favorable ORG Does NOT Care Neutral Org Care Org DOES Care
| © 2018 Limeade21 | © 2016 Limeade21 “Working for an organization should make an employee’s whole life better. We think having meaning in one’s work is also related to experience.” - CHRO Fortune 500 company
| © 2018 Limeade22 | © 2016 Limeade22 KEY TAKEAWAYS WHAT: Employee Experience is made up of what it looks like and what it feels like to work at an organization. WHERE & WHEN: Every organization should be prioritizing the employee experience and they should be doing it now. HOW: Discover what kind of experience you need to create, and start by making that experience one that is rooted in care. WHO: Everyone in the business must be involved in creating the employee experience, not just HR.
| © 2018 Limeade23 | © 2016 Limeade23 START DESIGNING YOUR OWN EMPLOYEE EXPERIENCE
| © 2018 Limeade24 THANK YOU HENRY ALBRECHT CEO, Limeade henry@limeade.com JASON LAURITSEN Speaker, Author and Consultant jason.lauritsen@gmail.com
| © 2018 Limeade25 Q&A

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