The document discusses the challenges and trends of e-government in Europe, the Middle East, and Africa, emphasizing the need for transparency, accountability, and improved inter-agency communication. It outlines key findings from a UN e-government survey, highlighting the importance of reducing the digital divide and developing multi-channel service delivery. Recommendations include defining a clear e-government strategy, creating citizen awareness, and integrating existing systems to enhance service delivery and reduce costs.

1. 1
Addressing the e-Gov challenge: SIMPLIFY I.T.
An executive review from Africa
Péter Füzes – Public Sector Leader, ECEMEA
e-Gov Africa – CTO’s 7th Annual e-Gov Africa
Conference, Uganda, Munyonyo
March 26th, 2013

2. Integration
Tuning
Testing
Heterogeneous
A p p l i c a t i o n S i l o s
Proprietary
Maintenance
N i c h e Fragmentation
Custom
IT Environment
Brittle
Rigid
Legacy
First Generation
Point to Point
Hard Coded
Status Quo
Slow
I n f l e x i b l e
E x p e n s i v e
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What We Hear

3. I.T.
Innovation
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CONCLUSION
http://www.youtube.com/oracle

4. TO WORK TOGETHER
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Oracle’s Architectural Vision
Complete, Open, Integrated Systems
Tested, Certified, Packaged,
Deployed, Upgraded, Managed
and Supported Together

5. 5
E-government in Europe, the Middle East and Africa
Expert views on the UN survey on e-Government
Desk research and in-depth interviews
The findings of this briefing paper are based on
desk research and interviews with 14 experts,
conducted by the Economist Intelligence Unit.
Defining e-government
As the digital transformation of the public sector, and
considers stationary and mobile networks and devices to
be of equal importance
UN e-government survey
• 2003, biennially
• Source of experience
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6. 6
6
Objectives of the report
• Discusses e-government trends in Europe, the Middle
East and Africa (EMEA)…
• …and examines the benefits of e-government, as seen
through the lens of the biennial UN survey.
• It also considers the promise of e-government…
• …and concludes with policy recommendations aimed at
encouraging e-government development in the region.
E-government in EMEA: Expert views on the UN E-government Survey
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7. 7
Transparency and accountability
KEY FINDING 1: Use of e-government to increases transparency
and accountability
• Demanding times
 Spurred on by technology
 How much transparency?
• ↓ corruption; but no silver bullet
“You can’t bribe a computer and a low level
of corruption has been proved to correlate
with stronger economic growth.”
Toomas Ilves, President
Estonia
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8. 8
The back-end
• Inter-agency coordination
 Challenge: vertical/horizontal
links
 ↑benefits: e.g. Sweden,
Seychelles
• More needed than common
technological platform
KEY FINDING 2: Connect the back-end
“The first step is providing connectivity, which
is the infrastructure part. The second is
establishing business processes, and the third
is the actual service delivery.” The public sees
only a seamless interaction, he adds. “The
only two things visible [from the integrated
back-end] are the ID card system and the
government e-services gateway.”
Ben Choppy, Principal Secretary
Department ICT, Seychelles
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9. 9
The digital / e-government divide
KEY FINDING 3: Close the digital/e-government divide through active
measures.
• Government data ↑EMEA
• E-gov ↓potential
 ↓awareness
 ↓trust
 ↓digital divide
 Usage
• Need for active measures
 Boost online access
 Promote e-gov services
“If people don’t use [e-government],
there is not much point in it and it does
not cut costs.”
Helen Margetts, Professor of Society and the
Internet, Oxford University
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10. 10
• M-gov: MEA (Why?)
 ↓online access
 ↑innovative services
• Gov track services
 Not always easy
• Govs not yet realizing potential
• Not just “M”
Develop multi-channel service delivery
KEY FINDING 4: Develop multi-channel service delivery
“The government has not taken a step
back to review the environment and
assess the value proposition inherent
in mobile services; the offering of
m-government via text-based
applications that are cheap for people
to use presents enormous potential.”
Shaun Pather, Professor
Cape Peninsula University of Technology
Copyright © 2012, Oracle and/or its affiliates. All rights reserved.10

11. 11
Oracle Recommendations
• e-Government strategy and execution
– Define e-Government strategy and long-term goals
• Most countries have it
– Define execution plan for the e-Government strategy
• Most countries don’t have it
• Avoid gap between e-Gov strategy and procurements driven by short-term
interests
• A strong agency (Ministry) should be in charge of execution of e-
Government strategy
• Implement shared services for government agencies
– HR, Payroll, Procurement, IT Helpdesk
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12. 12
Oracle Recommendations
• Create citizen awareness
– motivate them to use the services
– make it easy to use and easy to find those
• Focus on most popular services
– Use of Internet for interaction with government:
• Looking for a job (73.3%)
• Declaring income taxes (62.5%)
• Streamline, consolidate and integrate existing systems to reduce maintenance costs
• Check out Oracle Industry Solutions (http://www.oracle.com/us/industries/public-
sector/overview/index.html)
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