Brief overview of how Oracle Financial Services is rethinking consumer lending, collections, servicing and open banking APIs

1. Oracle Banking
Servicing
Origination
API’s
Collections
Today’s banking customers are accustomed to sophisticated
connected digital experiences – THINK Netflix
Needs are understood, customer experience is simple and intuitive.
These experiences have led to a new territory in customer
satisfaction and brand loyalty.
IsYour Consumer Lending Experience READY for the Digital Age?
Customer expectations have changed
Customers want their financial needs understood and met
Wherever, Whenever and However they desire.
Banks Need to Build Digital Engagement and
Experience across the Customer Lifecycle
Help customer
dream
Move from
Dream to decision
Fund without
the Friction
Start with
Confidence
Empower
To Manage
Inspire
next steps
Keep the
Connection
API’s
A ready set of API’s spanning
origination, servicing and
collections to jump start process
digitization
Origination
Omni-channel Customer on
boarding to account creation
across multiple product classes
and customer segments.
Improving acquisition rates,
customer and banker experience
Servicing
Modernize and digitize human
centric servicing capabilities
across lending and deposit
account management
Collections
Empower borrower centricity,
intelligent segmentation, digital
self-help, and essential governance
capabilities to transform collections &
default management

2. 90%
40%
25%
25%
20%
70%
60%
Componentization
Enabling banks to
progressively
modernize
eco-system based
on banks business
and technology
priorities and risk
appetite
Automation
Leverage data to
drive process
automation and
increase straight
through processing
How Oracle Financial Services is Rethinking
Traditional Consumer Lending Platform
Customer
Abstraction of
customer-centric
capabilities
enabling a digital
engagement layer
agnostic of
channel and
product
Digitization
Digitization of all
processes and
capabilities to
improve customer
and banker
experience and
enable agility and
innovation
Simplification
Creation of
enterprise grade
capabilities to
enable banks to
standardize,
simplify and
consolidate
duplicative systems
and processes
We are Making it Happen
Time to Yes in Minutes, NOT Days
60% reduction due to account servicing
deflection from assisted to unassisted
90% First time Right
Cross-sell up 40%
Customer interaction
time up
Customer attrition
down
Collection
efficiency up
70% increase in auto-decisions
Copyright © 2019, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks and/or
its affiliates. Other names may be trademarks of their respective owners.
www.oracle.com/financialservices