Operations Management and TQM is a 3-unit course that explores operations management in manufacturing and service environments. Topics covered include cost accounting, quality management, project management, and materials management. The course is designed to teach students how to apply these concepts to real-world operations. Evaluation includes quizzes, assignments, class participation, and a midterm/final exam. The syllabus also outlines grading policies and expectations for lesson content which will introduce key operations management topics.

1. Operations
Management and TQM
Prof. Ellen S. Cortez

2. COURSE CODE :BUMA 20013
COURSE TITLE : OPERATIONS MANAGEMENT AND TQM
COURSE CREDIT : 3 UNITS
COURSE DESCRIPTION
Operations Management explores operations management in
manufacturing and service environments. Topics include: cost accounting
information for improving efficiency, product and service quality, total
quality management, project management, materials economic value.
Students will focus on how to apply these concepts to real world operation
functions of both manufacturing and services. It is strongly recommended
that College Math and Quantitative Methods be taken prior to this course.

4. SHARED VALUES AND PRINCIPLES ●
Integrity And Accountability
● Nationalism
● Spirituality
● Passion For Learning And Innovation
● Inclusivity
● Respect For Human Rights And The
Environment
● Excellence
● Democracy

5. GRADING SYSTEM
CLASS STANDING 70%
QUIZZES
RECITATION
ASSIGNMENTS
ATTENDANCE
MIDTERM/FINALS 30%
TOTAL 100%
EVALUATION PROCEDURE
There is a quiz every after lesson.
Recitation should be ORAL ,via meeting platforms and
F2F. No answer once called is 75, wrong answer is 80,
correct answer is 90, and 2 correct answer is 100
Assignments late submission. In excess of one week
will have a deduction of 10 points a week.
Those who attend the meetings have a grade of 100
per meeting, and 80 for not attending if excuse, 75 if not.
. All documents should be submitted in Google
classroom. Google classroom and MS Teams is the only
portal we will use.

7. LESSON 1 – INTRODUCTION TO OPERATIONS
MANAGEMENT
20XX
presentation title 7
 TOPICS
 Definition of Operations Management
 Scope
 Why should we study OM and its history
 Decision making
 Production Systems
 OM in the Organizational Chart
 Operations as Service Current Issues in OM
 LEARNING OUTCOMES
 Describe the relationship between
customers, corporate management and
value creation.
 Assess the importance of design quality
through measurement and improvement
techniques.
 Forecast demand and translate that demand
estimate into production orders.

8. 20XX
presentation title
8

9. 20XX
presentation title
9

10. 20XX
presentation title
10

12. WHAT DO YOU SEE???

13. 20XX
presentation title
13

14. CONCEPT OF
PRODUCTION
AND
CONCEPT OF
OPERATION

18. 20XX
presentation title
18

19. Definition of Operations Management
● Operations Management is defined as “
The Science and the Art of ensuring that
goods and services are delivered
successfully to Customers”
● It take place in business such as
restaurants, retail stores, supermarkets,
factories, hospitals, and colleges and
universities.
20XX
presentation title
19

21. TWIN OBJECTIVES OF OM

22. OM and Decision Making
● What resources would be needed, and in what amount?
● When it will be needed? When should the work be scheduled? When is
corrective action needed?
● Where will the work be done?
● How will be the product or services be designed? How will resources
be allocated?
● Who will do the work?
20XX
presentation title
22
OPERATIONS MANAGER- Planner and
decision maker, exerts considerable
influence over the degree to which the
goals and objectives of the organization
are realized.

23. 20XX
presentation title
23

25. 20XX
presentation title
25

26. ACTIVITY #1 – 60 PTS
● The US. economy is becoming more and more service-based. The percentage
of employment in manufacturing continues to decrease while the percentage
employed in services continues to increase. However, it would be unwise to
assume that manufacturing isn't important to the economy, or that service is
more important. Let's see why.
● Not only is the percentage of manufacturing jobs decreasing. but the actual
number of manufacturing jobs is also decreasing. There are two main reasons
for the decline: increases in productivity, which means fewer workers are
needed to maintain manufacturing output; and outsourcing, especially to
countries that have much lower wages, an attractive option for companies
seeking to maintain their competitiveness and boost their bottom lines.
● However, when companies outsource part (or in some cases, all) of their
manufacturing to lower-cost countries, the loss of jobs results in the loss of
service jobs as well. Some are lost in the com- munity in retail businesses
patronized by the manufacturing work- ers. Also included in that figure are
factory service workers (e.g.. workers who do machine repairs, maintenance,
material handling, packaging, and so on). General estimates are that four
service jobs are lost for each manufacturing job lost.
20XX
presentation title
26
As the manufacturing base shrinks, workers who lose their
manufacturing jobs are finding it tougher to find another opening in
manufacturing. Instead they join the ranks of the unemployed, or
take a service job, usually at a lower wage rate than what
manufacturing paid.
From a national perspective, not only is work transferred to a
foreign country, Intellectual knowledge is transferred. Moreover, as
time passes, the domestic base of manufacturing skills and know-
how is lost.
There are important consequences for taxes as well. Unem-
ployment benefits are costly, and the erosion of federal, state, and
local tax bases results in lower tax revenues collected from indi-
viduals and from corporations.
Lastly, manufacturing is an important source of innovation. It is
responsible for 70 percent of private-sector R&D and 90 percent of
U.S. patents (Rana Foroohar, "Go Glocal," Time, August 20, 2012,
p. 30). Much of the work in getting a product ready for volume pro-
duction is high-value-added knowledge work that supports future
innovation. And innovation generates jobs. "Intel has invested tens
of billions of dollars in its factories in Oregon, Arizona, and New
Mexico so that they are able to produce the most advanced
semiconductors

27. QUESTIONS
1. How important is the loss of manufacturing jobs to the nation?
2. Can you suggest some actions the government (federal, state, or local) can
take to stem the job loss?
3. What evidence is there of the importance of manufacturing innovation?
CRITERIA:
CONTENT/ANSWER – 50%
GROUP PARTICIPATION - 30%
CREATIVENESS – 20%