This document provides an overview of operational process analytics and why traditional analytics and monitoring are not enough for today's business process management demands. It discusses how operational intelligence that provides real-time monitoring, relevant data, predictive insights, and proactive decision support can disrupt BPM. The document demonstrates Cupenya, a software that integrates with Activiti to provide these operational analytics capabilities.

1. Elmar Weber | @weberelm
Operational Process Analytics
Why traditional analytics and monitoring
are not enough for todays BPM demands
Activiti User Day 2015, 10th June, Paris

2. About Me | Why Listen to My Crap?
• 8 Years consulting on BPM and big data projects in Java and Scala
• Worked for enterprises like SAP and EWE to solve
their BPM analytics problems
• Developed on a lot BPM solutions like SAP NetWeaver, IBM Process Server,
Oracle Fusion, Inubit, jBPM, Activiti,, …
• <shameless>
<plug>
Two years building software that specifically solves
BPM analytics problems
</plug>
</shameless>
Elmar Weber | @weberelm

3. Key Takeaways | If you don’t follow the whole 30 minutes
• Why operational intelligence and prediction matters
• Difference to technical monitoring
• Why pure BI doesn’t cut it
• How to get started with operational analytics on Activiti

4. 1920 2000Manufacturing
landscape

5. 1990 2020Shared Services
landscape
Faster
Flexible
Measurable
Automated

6. No operational overview
back-office
High impact
incident
Overdue
Task
bottleneck
Idle task
for too long
Customer
complain

7. unmonitored operations can
have high business impact

8. Manufacturing
control room
Shared Services
control room
Workforce Management?
Incident Management?
Process Optimization?

9. Provided by Vendors: Technical Monitoring

10. Provided by Vendors: Technical Monitoring

11. Provided by Vendors: Technical Monitoring

12. Provided by Vendors: Technical Monitoring

13. Provided by Vendors: Technical Monitoring

14. Provided by Vendors: Technical Monitoring

15. Technical Monitoring vs. Business Monitoring
Business Problems
• Customer not reachable
• Supplier ran out of stock
• SLA about to get violated
Technical Problems
• Process crashed because
of infrastructure error
• Invalid data for gateway
expression evaluation
Business Questions
• Which ticket to solve first
• What action to take to prevent loss
• Impact of task times on costs
Technical Questions
• When to add new database server
• Technical task response times

16. Provided by Vendors: Simple BI Like Reporting

17. Provided by Vendors: Simple BI Like Reporting

18. 0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Impact towards Operational Excellence
Service Processes: History of BPM
MANAGEMENT
SCIENCE
WORKFLOW
AUTOMATION
BPM Principles
Frederic Taylor
Production Line
Henry Ford
Petri Nets
Carl Adam Petri
Turing Machine
Alan Turing
INDUSTRIALIZATION
ANALYTICS
Internet of Things
Industrialization
4.0
BPM-Engines
Activiti, SAP, IBM, …
iBPMS
Appian, Pega, …
Business Intelligence
Business Objects, …
Operational Intelligence
SAP OPINT, …
SIX SIGMA
Motorola
Lean Manufacturing
Toyota
Office Information Systems
Michael Zisman
Deep Learning
Prediction
Palantir
Electrification
Industrialization
2.0
Digitization
Industrialization
3.0
Enterprise
Performance Management
IT Operational Analytics
Splunk, New Relic, Sumo Logic
Simple-BPM
Effectiv, …

19. Business Intelligence vs. Operational Intelligence: So what’s the difference?
CRM PLMSRM HR SCM
Approve this
credit card
transaction?
Send this package
by air or ground?Expedite the order?
What cross-sell
offer to make?
LEGACY
Adjust call center
operations?
How to recover
lost orders?
Is it time to order
more material?
Which customer
to target?
What policies for
credit card approval?
What prices to use
on our price list?
What product
specifications to use?
What business
should we be in?
Should we acquire
that company?
OPERATIONAL INTELLIGENCE
REGULAR BI AND ANALYTICS
Operational Decisions
Tactical Decisions
Strategic Decisions
Source: Gartner

20. Why traditional Business Intelligence can’t solve the problem (1)
Unstructured Data
Data Warehouse
SERVICE
LEGACYCRM
PLMSRM
HR
SCM
1 Connection
&
Synchronization
2
Real-Time
3
Operational Context
4
Pro-Active
&
Prediction
5
Call-to-Action
SHARED PROCESSES
SSC-AGENTS
CHALLENGE: RIGHT DATA, RIGHT CONTEXT AT THE RIGHT TIME!

21. Why traditional Business Intelligence can’t solve the problem (2)Business
Intelligence
LEGACY
CRM
PLM
SRM
HR
SCM
Data cubes
Queries
Forecasting
Real-time
Event based
Predictive
Reactive
Descriptive
Analytical
Proactive
Process context
Insight-to-action
Operational
Intelligence

22. Disrupt BPM through Operational Intelligence and Predictive Analytics
Contextual Data
Real-time monitoring (BAM)
Relevant Data
Predictive knowledge
OPERATIONAL ANALYTICS
PRO-ACTIVE DECISION SUPPORTC
U
P
E
N
Y
A
I
N
S
I
G
H
T
S
SSC-AGENTS
2
Business Events
+
Context Data
100% Data
in Real-Time
<->
1 Connector
3
1
KPI-Design
on-the-fly
LEGACYCRM
PLM
SRM
HR
SCM
ERP-Layer
SSC
KPI-Templates
5
4
Proactive
Action-ListPrediction
+
Alerts
+
+
SERVICESHARED PROCESSES

23. DEMO TIME
www.cupenya.com
www.cupenya.com

24. Easy Integration into Activiti
• Requirements:
Maven JAR Dependency and free cloud account
(com.cupenya.agent.activiti.cupenya-activiti-agent)
• Integrate BPMN Parse Listener into configuration (Spring, Standalone, …)
com.cupenya.agent.activiti.listener.CupenyaParseHandler
• Check it out:
https://github.com/cupenya/cupenya-activiti-agent

25. Outlook
• Process import
automatically discover and import deployed processes
• Insights to action
adjust process flow and outcome in Activiti
• Task State Support
add support for idle time, pending, etc based on Activiti task model
• Simulation (Crystallball)?
• ….

26. Elmar Weber | @weberelm
elmar@cupenya.com
Predict, detect, act.
www.cupenya.com
Questions

27. Predict, detect, act.
www.cupenya.com
“Cupenya Insights truly does turn real-time
business process monitoring into actionable
insight, predicting operational issues and
potential risks before they could manifest. And
it’s really meant to be used by business people,
because it was built as such – unlike the typical
IT products with a pretty interface.
If you’re a manager looking to learn more about
the operations of your business and find ways to
optimize them, Cupenya Insights gives you
everything you need. Also, it does that without
the IT bottleneck and heavy investment
associated with enterprise analytics.
And if you’re a large ‘frankenstack’ software
vendor, then better watch your back.”
- THEO PRIESTLEY
Elmar Weber | @weberelm
elmar@cupenya.com

28. REAL TIME UPDATES
VISUAL KPI PERFORMANCE
MULTI-SYSTEM SUPPORT
DETAILED INCIDENT INFORMATION
CUPENYA INSIGHTS: NEXT GENERATION OF REAL-TIME PROCESS MONITORING

29. PROJECTED WORKFLOW PATH
CONTINUOUS MACHINE LEARNING
CUSTOMIZABLE NOTIFICATIONS
PREDICTED KPI PERFORMANCE
CUPENYA INSIGHTS: TICKET PREDICTION OF SLAs & PROCESS-ROUTING

30. CUSTOMIZABLE DASHBOARD
MANAGED PERIODIC DELIVERY
DRILL-DOWN REPORTS
CUPENYA INSIGHTS: SELF MANAGED ANALYTICS FOR REAL-TIME DASHBOARDS

31. PROCESS HEAT MAP
IMPACT ASSESSMENT
ROOT-CAUSE ANALYTICS
CUPENYA INSIGHTS: ROOT CAUSING AND IMPACT ANALYSIS