1. Create visibility on
pipeline (rolling 1 to 12
weeks
Involved teams – CS,
Logistic, Sales, Trade
Marketing
Deliverables
1.Improve net working
capital
2. Increase customer
satisfaction
Tactics to increase
service level efficiency
Involved teams - CS,
3PL & Customers
Deliverables
1.Reduce cost to serve
& improve efficiency
(eliminate
redundancy)
2. Improve Case Fill
Rate & Order Fill
Tactics to increase
efficiency of your RTM
Involved teams –
Logistic, 3PL and
Suppliers
Deliverables
1. Optimize lead time
2. Reduce logistic cost
Long term overview of
your Demand (Rolling
1 to 26 month)
Involved teams - Sales
& Marketing
Deep dive on
customers/ market risk
and opportunities
Deliverables
1. Sales Revenue
growth
2. Reduce Forecast
Bias & improve
Forecast Accuracy
Long term overview on
your business (Rolling
1 to 24/36 months)
Involved teams -
entire organization
Link to your strategy
Gap analysis and
scenario management
Deliverables
1.Business & Earnings
growth
2. Improve working
capital
TAILOR EACH PROCESS TO SUPPORT YOUR BUSINESS GROWTH BY DELIVERING CUSTOMER NEEDS
OPERATIONAL EXCELLENCE in 4+1 STEPS
BE EFFICIENT FOR YOUR CUSTOMERS
1. Inventory
Optimization
2. Customer
Service
3. Physical &
Distribution
Logistics
4. Demand
Planning
1. Sales & Operations
Planning

2. Obtain an unbiased opinion about your Operational status and as well a professional support-
1. Define current situation (As-Is) – assess today’s ways of working efficiency & performance
2. Propose future status (To-Be) – efficient ways of working; design and implement tailored
processes; up-grade responsibilities; define future performance
3. Define project milestones – establish the time frame; identify actions and responsibilities;
determine budgets;
4. Change management - project implementation by regular progress tracking; adjustments;
project delivery
OPERATIONAL EXCELLENCE – PROCESS DESCRIPTION
BE EFFICIENT FOR YOUR CUSTOMERS
TAILOR EACH PROCESS TO SUPPORT YOUR BUSINESS GROWTH BY DELIVERING CUSTOMER NEEDS