The document provides a character study and summary of the novel "One Night @ the Call Center" by Chetan Bhagat. It introduces the six main characters - Shyam Mehra, Varun Malhotra, Military Uncle, Radhika Jha, Esha Sigh, and Priyanka. It analyzes their roles and how they represent different aspects of Indian society and culture. The summary concludes by questioning whether the novel accurately reflects modern India.