Uploaded byChandrakala Reddy
Field Force Automation
This document summarizes a field force automation solution from Data Capture Systems Co. LLC. It describes the company and its branch offices. It then lists business challenges such as manual record keeping, lack of sales team visibility, and price fluctuation issues that the solution addresses. The summary describes key features like integrating with ERPS, multi-company support, role-based access, and tracking customer visits with geo-coordinates. It provides examples of features for gallon water businesses and advantages like insights into customers, increased productivity, and automated in-store activities. Finally, it discusses modules and integration capabilities and shares a success story with Romana Waters in the UAE.
Field Force Automation
- 1. Field Force AutomationSolution Data Capture Systems
- 2. WHO WE ARE Data CaptureSystems Co. LLC (DCS) is a leading provider of business enabling solutions in the field of AIDC using Bar-Coding, RFID, GPS and Biometric based technologies in the Middle East Region Headquartered in Dubai, DCS has branch offices located in Bahrain, Abu Dhabi, Kuwait, Qatar, Oman, Riyadh, Jeddah and Al Khobar
- 3. BUSINESS CHALLENGES Manual record keepingleads to errors No visibility of sales team market work efficiency Promotions are not utilized properly Price fluctuation is always a challenge Unplanned visits leads to drop in sales Managing market returns is a pain No visibility of company assets in the market Lack of control leads to malpractices And many more…
- 4. WHY Field Force User friendlyinterface for easy access of the application Android & Windows support Online/Offline mode Integration with ERPs and custom softwares Multi-Company & Multi-Currency support Pre Sales, Direct Store Delivery and Van Sales Role & Rule based access
- 5. FEATURES Add new prospectson the go and serve Track visit duration Capture digital signatures and print Credit control & collection Messaging system for quick updates while salesmen are on the field Route Plan maintenance Prices, Promotions and Discounts Missed orders/Loss of opportunity analysys
- 6. FEATURES Stock & CashSettlement Salesman Stock Request Customer complaints handling Stock Transfer In/Out - Van to Van Transfer Vehicle Odometer Reading - Capture Start & End reading Employee Hierarchy for approval work flow KPI (Key Performance Indicator) dashboard for sales team Track customer visits with geo coordinates And many more…
- 7. Features specific to Gallon Water business Capture bottleleak, cap leak and competitor bottles individually and exchange with good saleable ones Coupon book inventory maintenance Coupon booklet sale (barcode scan/manual entry) with validation Visibility of Coupon On Hand with customer for recommendation Coupon redemption with online/offline validation Bottle Deposit & Non-deposit Deposit Refunds
- 8. Gallon Water Business Features Capture empty bottlereturn Cooler issue and service with serial number tracking Exception reports for coupon redemption (issued to one customer and redeemed by another) Coupon On Hand (salesman & customer) Report Coupon rejection report Printing coupons on the go(with barcode) And many more…
- 9. ADVANTAGES Know the insightsof your customers Monitor & drive field coverage discipline Increase productivity & selling efficiency Accurate financial reconciliation Sell smarter and simplify sales cycle Automating in-store sales activities Reduction in Out-Of-Stocks And many more…
- 10. MODULES Load Preparation &Stock Transfer Customer Visit Sales Invoice Sales Return Sales Order Collection(Cash/Cheque) Day End Settlement And many more…
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- 17. Our success story with Romana Waters UAE Romanawater is a household name in the UAE when it comes to packaged drinking water with a decent market share in the region. One of the key attributes for their strong market presence is the distribution network. BUSINESS CHALLENGE Key challenge of Romana was to keep a continuous track of its operations in a systematic way which will reduce the turnaround time and reduce manual effort to keep their backend system updated in real time. BUSINESS RESULTS DCS solution gave a real time visibility of the ground sales activities and helped the management team to take corrective actions as necessary.
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