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This annual report discusses how Pitney Bowes engineers the flow of communication for businesses. [1] It details accomplishments in 2002 including meeting earnings guidance, share repurchases, dividend increases, and improvements to customer-facing processes. [2] The letter to shareholders outlines strategic plans for 2003 focusing on growth, streamlining infrastructure, and developing talent. [3] Case studies provide examples of how Pitney Bowes has helped customers like Merrill Lynch, Be Music, Quebecor World, and BP optimize business processes through integrated mail and document management solutions.



































