This document discusses the importance of online reputation management for businesses. It notes that 50% of consumers conduct most of their product research online and 70% trust other consumer opinions posted online. It emphasizes that prospects, competitors, customers are all online, including unhappy customers. It outlines the risks of a poor online reputation, including losing existing and attracting new customers. The document recommends businesses actively monitor online conversations, respond to both positive and negative comments respectfully, and create and distribute positive content regularly to manage their online reputation.

1. Do You Know What People Are Saying About Your Business Online?

2. Wikipedia Definition of Online Reputation Management Online reputation management (or monitoring ) is the practice of monitoring the Internet reputation of a person, brand or business, with the goal of suppressing negative mentions entirely, or pushing them lower on search engine results pages to decrease their visibility.

3. The 2011 “Social Shopping Study” indicates that 50% of consumers spend 75% or more of their total shopping time conducting online product research? 70% of Consumers Trust Other Consumer Opinions that are Posted Online

4. Your Prospects Are Online Your Competitors Are Online Your Customers Are Online … That Includes Your UNHAPPY Customers

8. Bad Customer Experience Unresolved Customer Issues Bad Reputation

20. THANK YOU For Viewing Our Online Reputation Management Presentation! If You Would Like More Information About Online Reputation Management, Contact Me Today. Curtis Browning Texas Reputation Management (832) 454-5835 [email_address] http://www.texasreputationmanagement.co