Whether it’s permits, parking tickets, registrations or taxes, a critical aspect of government engagement entails online payments. Making online payments available and accessible not only streamlines government processes, but also makes the user experience much more delightful, leading to a stronger sense of confidence in public sector leadership and services. Learn about online forms and transaction protocol and how governments can quickly and easily create online forms and payments with ProudCity Forms and ProudCity Payments (powered by Stripe).

1. Online Government
Forms and Payments

2. Engage
● @GetProudCity
● @Stripe
● @ELGL50
● #ELGLtech

3. Speakers
Kirsten Wyatt
Executive director
ELGL
Kevin Herman
COO
ProudCity
Matt Yalowitz
Head of Public
Sector Business
Stripe
Eric Lasker
Enterprise
Partnerships
Stripe

4. About

5. We believe
Online government forms/payments should be:
Mobile-friendly Accessible Secure User-friendly

6. Online transactions are preferred
Source: Accenture, "Digital Government: Your Citizens are Ready, Willing... and Waiting" (2015)
Which 3 of the
following would
you most prefer
to conduct
digitally (instead
of in person or by
mail/phone)?

7. Forms

8. Use cases
● Payments (tickets, fines, permits)
● Contact forms
● Issue reporting
● Public records requests
● Subscriptions
● + more

9. Components
● Form
● Confirmation
● Notifications

10. Accessibility
Ensure forms are:
✓ Logical, easy to use
✓ Keyboard accessible
✓ Properly labeled

11. Security
HTTPS
Two fundamental components:
PCI Compliance

12. Payments

13. THE FUTURE OF COMMERCE IS ONLINE
Internet commerce has grown 1,500x in 20 years.
$1 bn
Online sales
$1.5 tn
Online sales

14. PAYMENTS HAVEN’T CAUGHT UP
Operating online payments like offline checkout is not an option.

15. PAYMENTS INFRASTRUCTURE IS OUTDATED
Legacy technology slows government down.

16. THE INTERNET STANDARD
Move quicklyEmpower developers Collect revenue more
efficiently
The internet economy demands a new operating model.

17. EMPOWER DEVELOPERS
Hundreds of features with a few lines of code.

18. Demo

19. ProudCity Forms (Features)
● Mobile-friendly (phone, tablet, desktop, laptop, kiosk)
● Section 508, ADA-compliant
● Credit card processing
● UETA/ESIGN compliant e-signatures
● Workflow
● Post same form in multiple locations
● Associate digital forms with print versions
● Cross-browser compatible (Chrome, Firefox, Safari, Explorer)

20. ProudCity Forms (Build & manage)
● Drag-and-drop, WYSIWYG form builder
● Forms manager dashboard
● Create, edit, preview, delete, duplicate forms
● Custom and pre-made fields
● Radio buttons, checkboxes, text fields, dropdowns and more
● CAPTCHA
● File uploads
● Download form submissions to .xls/.csv
● Create confirmation pages
● Email confirmations/notifications to internal/external users

21. Contact
● Kevin Herman (kevin@proudcity.com)
● Matt Yalowitz (matty@stripe.com)
Web
● proudcity.com/forms
● proudcity.com/payments

22. Colophon
● Mobile by Musmellow from the Noun Project
● Check by Icon Depot from the Noun Project
● Lock by Hopkins from the Noun Project
● Smile by Agni from the Noun Project
● Credit Card by Edward Boatman from the Noun Project