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Online Government
Forms and Payments
Engage
● @GetProudCity
● @Stripe
● @ELGL50
● #ELGLtech
Speakers
Kirsten Wyatt
Executive director
ELGL
Kevin Herman
COO
ProudCity
Matt Yalowitz
Head of Public
Sector Business
Stripe
Eric Lasker
Enterprise
Partnerships
Stripe
About
We believe
Online government forms/payments should be:
Mobile-friendly Accessible Secure User-friendly
Online transactions are preferred
Source: Accenture, "Digital Government: Your Citizens are Ready, Willing... and Waiting" (2015)
Which 3 of the
following would
you most prefer
to conduct
digitally (instead
of in person or by
mail/phone)?
Forms
Use cases
● Payments (tickets, fines, permits)
● Contact forms
● Issue reporting
● Public records requests
● Subscriptions
● + more
Components
● Form
● Confirmation
● Notifications
Accessibility
Ensure forms are:
✓ Logical, easy to use
✓ Keyboard accessible
✓ Properly labeled
Security
HTTPS
Two fundamental components:
PCI Compliance
Payments
THE FUTURE OF COMMERCE IS ONLINE
Internet commerce has grown 1,500x in 20 years.
$1 bn
Online sales
$1.5 tn
Online sales
PAYMENTS HAVEN’T CAUGHT UP
Operating online payments like offline checkout is not an option.
PAYMENTS INFRASTRUCTURE IS OUTDATED
Legacy technology slows government down.
THE INTERNET STANDARD
Move quicklyEmpower developers Collect revenue more
efficiently
The internet economy demands a new operating model.
EMPOWER DEVELOPERS
Hundreds of features with a few lines of code.
Demo
ProudCity Forms (Features)
● Mobile-friendly (phone, tablet, desktop, laptop, kiosk)
● Section 508, ADA-compliant
● Credit card processing
● UETA/ESIGN compliant e-signatures
● Workflow
● Post same form in multiple locations
● Associate digital forms with print versions
● Cross-browser compatible (Chrome, Firefox, Safari, Explorer)
ProudCity Forms (Build & manage)
● Drag-and-drop, WYSIWYG form builder
● Forms manager dashboard
● Create, edit, preview, delete, duplicate forms
● Custom and pre-made fields
● Radio buttons, checkboxes, text fields, dropdowns and more
● CAPTCHA
● File uploads
● Download form submissions to .xls/.csv
● Create confirmation pages
● Email confirmations/notifications to internal/external users
Contact
● Kevin Herman (kevin@proudcity.com)
● Matt Yalowitz (matty@stripe.com)
Web
● proudcity.com/forms
● proudcity.com/payments
Colophon
● Mobile by Musmellow from the Noun Project
● Check by Icon Depot from the Noun Project
● Lock by Hopkins from the Noun Project
● Smile by Agni from the Noun Project
● Credit Card by Edward Boatman from the Noun Project

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Online government forms and payments