The document is an agenda for a seminar on one-to-one communication held on February 18, 2011. It lists topics such as challenges of one-to-one communication, strategies for effective communication, and examples of communication tools like postcards. The agenda also includes sections for presentations, discussions, and feedback.

1. One-to-one communication:
Een hele uitdaging
Schitterende rendementen
DM-Update Seminar
18.02.2011
Kasteellaan 160 | B-9000 Gent | BE 0426.851.666 | RPR Gent | TEL. +32 9 224 43 60 | FAX +32 9 224 01 69 | www.dvn.be | info@dvn.be

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23. Postkaart Bart Postkaart Helmut

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