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DM-UPDATE: EYE-TRACKING




  Ludovic Depoortere – ROGIL SENSORY & MARKETING RESEARCH
BASIC FEELINGS       BEHAVIOURAL             REFLECTION
UNCONSCIOUS          UNCONSCIOUS              CONSCIOUS


FIGHT OR FLIGHT    TAKE/ADAPT ACTION      PROVIDE REASONING


                                       NEO CORTEX
   LIMBIC SYSTEM                           RATIONAL
   EMOTIONAL

                                        OLDEST BRAIN
                                       VISUAL SENSORIAL
HOEVEEL WOORDEN LEES JIJ IN EEN SECONDE ?
3 tot 7 woorden
“DO AS I DO, NOT AS I SAY”
WHY INVEST IN RESEARCH ?




9
TECHNOLOGIE
Iris   Pupil
                                          Hoornvlies
      Voorste oogkamer                      Achterste oogkamer
                                  Lens

           Netvlies
      Vaatvlies
Harde oogrok
                           Glasachtig lichaam




        Blinde vlek

  Optische zenuw
                                  Gele vlek & Fovea centralis
OOGBEWEGINGEN




                Fixatie

                Saccade
EYE MOVEMENT REGISTRATION


                    Soorten heat maps




                                Relative
            View Points
                             fixation length
WHY GIVE CONSUMER TASKS ?
ACTUEEL:
POLITIEKE MAILINGS !?
KIJKVOLGORDE
   De respondenten bekijken eerst het gedeelte met de tekst in het midden. Daarna
kijken ze naar de hoofding van de brief om vervolgens onderaan de brief te eindigen.

                          4                          3
                                                5
                                  2


                                       1
                              7
                                       6
                                  8            9
                                       10
TOEGEVOEGDE WAARDE PAGINA 2 ?
CASE BELGACOM DIRECT E-MAIL
KEY RESULTS – B2B
WHAT ARE KEY FOCUS POINTS, WHAT ARE “BLIND” SPOTS?

2    Titles / Bold font: Both the titles as the words that are printed in bold receive a lot of
     attention in all tested types of communication.
BRAND RECALL !?




      62 % < 81 %
          (BM)
KEY RESULTS – B2B
WHAT ARE KEY FOCUS POINTS, WHAT ARE “BLIND” SPOTS?

1    Branding: The Belgacom logo is not very contrasting the online newsletters (corner)




                                                                                           25
CASE VICTORIA SECRET
BRON: DE STANDAARD / EYESEE
ROGIL HEATMAP (RELATIVE ATTENTION)
WHAT DOES THIS MEAN FOR YOU?
Be
          consistent




Show us
                         Use
what to
                       contrast
  DO !



             No
          scrolling
          please !
KISS




What we
                       Do the
  see =
                      “Reality
What we
                      check”
learned !



            Image >
              Text
KEY MESSAGE




BE CREATIVE !
BUT DON’T FORGET WE ARE HABIT DRIVEN BEINGS
L.Depoortere@rogil.eu

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