Best Call centre solution with integrated CRM Limesh Parekh
Call recording, IVRS, Inbound/outbound Call handling, API support don't make a complete Call Centre Solution. You don't need pieces which you will integrate, But you will need an integrated solution which works and fits your style and size of business.
Enjay Synapse Call Centre solution is suitable for 2 person team to 200 people team. From a simple calling process or managing complicated Business Process.
Call for free demo on 9898007650
www.enjaytelephony.com
Streamlining Accounts Payable Processes and Reducing Costs with Cloud-Based A...Esker, Inc.
Learn more about how Orora’s accounts payable (AP) team turned to automation to process its 220,000 vendor invoices received annually. With Esker's positive user experience and cloud solution capabilities, Orora was able to remedy some of the major pains within their AP department, such as:
-An existing and ineffective AP automation solution that needed to be replaced.
-Lack of visibility of invoices.
-Too many interfaces — not a user friendly system.
Best Call centre solution with integrated CRM Limesh Parekh
Call recording, IVRS, Inbound/outbound Call handling, API support don't make a complete Call Centre Solution. You don't need pieces which you will integrate, But you will need an integrated solution which works and fits your style and size of business.
Enjay Synapse Call Centre solution is suitable for 2 person team to 200 people team. From a simple calling process or managing complicated Business Process.
Call for free demo on 9898007650
www.enjaytelephony.com
Streamlining Accounts Payable Processes and Reducing Costs with Cloud-Based A...Esker, Inc.
Learn more about how Orora’s accounts payable (AP) team turned to automation to process its 220,000 vendor invoices received annually. With Esker's positive user experience and cloud solution capabilities, Orora was able to remedy some of the major pains within their AP department, such as:
-An existing and ineffective AP automation solution that needed to be replaced.
-Lack of visibility of invoices.
-Too many interfaces — not a user friendly system.
Blue Planet Networks is a Global Service Provider of managed internet services in 140 countries for Carriers, Service Integrators and Cloud Providers.
Managed Internet Services are preferred choice for organisations that need consistent high performance, together with the flexibility to grow with demand and run business critical applications that command 100% service availability.
As more applications move to the Cloud, mobility, video and IoT demands grow, Managed Internet Services are key to optimising hybrid network performance and costs. These will be further enhanced by emerging SDN & NFV technologies.
Blue Planet Networks provides maximum choice and flexibility in access technologies and enables Service Providers to ensure enterprises to select the connectivity method that best suits their business requirements. With an increasing dependency on the Internet and different requirements across company sites, straightforward access to all the major carriers in a given geography means the optimal service can be provided at each site.
Blue Planet Networks takes care of everything, on a one stop shop basis, from our express delivery service to 24/7 incident management and service restoration, all at amazing prices.
Is moving to a cloud fax service right for your organization? Replacing traditional fax servers with a fax service can offer big advantages to organizations both large and small. But that doesn't make moving to the cloud an easy decision. As its popularity in today's business world grows, so too have questions and confusion surrounding the cloud--especially with fax communications.
Soaring Eagle Consulting has been assisting clients of all sizes and geographies maximize database performance for their organizations for more than 14 years.
If you own a business, you might have come across the word ERP more often than not. People in your fraternity talk about it on a fairly regular basis and it seems to you as if it is the single most important thing that your business needs in order to grow. It thus becomes important for you to know what an ERP is – in case you aren’t already aware – and what value does it add to your business.
As you consider managing your e-commerce business functions within an integrated and centralized system, you land up with a heap of choices for ERP software. Now the question arises – whether to install on-premise ERP or a cloud-based ERP solution.
On-premise ERPs are ERP software installed locally in your organization using your infrastructure and your IT department manages it. However, cloud-based ERP systems, which are also termed as SaaS, or Software-as-a-Service, are managed centrally by the ERP provider and can be accessed using any web browsers by users. Let us either look at some numbers and statistics to understand why one should choose of the systems or move to cloud-based ERPs from the traditional ones.
Preparing For the Internet of Things (IoT) In Field ServiceServiceMax
John Ragsdale from analyst group TSIA and Jeremy Frank from ServiceMax teamed up on this webinar to advise field service oerganizations on how to prepare for the Internet of Things (IoT) in field service.
Webinar - The Science Behind Effective Service CataloguesManageEngine
In this webinar, you will learn about the value of service catalogues to businesses. You will also learn about the different types of service catalogues and how to build them from the ground up. At the end of the webinar, there is an interesting demo of ServiceDesk Plus - you will see how an IT admin helps a new employee with her request for a new laptop.
Managed It Services Pricing PowerPoint Presentation SlidesSlideTeam
Managed It Services Pricing PowerPoint Presentation Slides are specially created for information technology professionals. Use this PPT slideshow to represent the IT outsourcing and pricing model. Showcase organizational aptitude by consolidating a crisp company overview through this IT managed services PowerPoint theme. Educate your audience about your client's IT needs like high-level cybersecurity and sound IT infrastructure. Demonstrate managed information technology services like network administration, technical support, technical consulting, and proactive technology management. Use our comprehensive PPT presentation to showcase other managed IT services that you can provide. Employ our patterned PowerPoint layout to represent the pricing structure for IT systems management services. An organized tabular format helps you in dividing the price framework into categories. This creates a flexible IT managed services pricing model. You can depict plans based on duration, packages, individual service, or all of them. Make your presentation compelling by elucidating how you are better than your competitors through competitor analysis. There is a lot more information that you can add. All you have to do is hit the download button and begin personalization. Our Managed It Services Pricing PowerPoint Presentation Slides are topically designed to provide an attractive backdrop to any subject. Use them to look like a presentation pro. https://bit.ly/2J07nbs
Reality: You are using SaaS every day. Through the Internet boom technology advancement of the communications grid positioned us in the new millennium to introduce complex technologies as Web-based services:
ICT eGuide: Switching to cloud phones and UCaaSNiamh Hughes
Business communications systems are not just evolving, they’re being revolutionised. This guide highlights how hosted, cloud based telephony and unified communications systems offers your business competitive edge, streamlining and joining-up communications across devices. Equipping your team with the best communications tools will assist collaboration, operational flexibility, efficiency and productivity, ultimately enhancing client service levels.
Get ahead – or risk being left behind
More than half of Top 100 firms have either recently delivered or are underway with projects to implement key “foundation” technologies, demonstrating how critical IT has become to the sector. PWC Law Firms Survey Report 2019.
Blue Planet Networks is a Global Service Provider of managed internet services in 140 countries for Carriers, Service Integrators and Cloud Providers.
Managed Internet Services are preferred choice for organisations that need consistent high performance, together with the flexibility to grow with demand and run business critical applications that command 100% service availability.
As more applications move to the Cloud, mobility, video and IoT demands grow, Managed Internet Services are key to optimising hybrid network performance and costs. These will be further enhanced by emerging SDN & NFV technologies.
Blue Planet Networks provides maximum choice and flexibility in access technologies and enables Service Providers to ensure enterprises to select the connectivity method that best suits their business requirements. With an increasing dependency on the Internet and different requirements across company sites, straightforward access to all the major carriers in a given geography means the optimal service can be provided at each site.
Blue Planet Networks takes care of everything, on a one stop shop basis, from our express delivery service to 24/7 incident management and service restoration, all at amazing prices.
Is moving to a cloud fax service right for your organization? Replacing traditional fax servers with a fax service can offer big advantages to organizations both large and small. But that doesn't make moving to the cloud an easy decision. As its popularity in today's business world grows, so too have questions and confusion surrounding the cloud--especially with fax communications.
Soaring Eagle Consulting has been assisting clients of all sizes and geographies maximize database performance for their organizations for more than 14 years.
If you own a business, you might have come across the word ERP more often than not. People in your fraternity talk about it on a fairly regular basis and it seems to you as if it is the single most important thing that your business needs in order to grow. It thus becomes important for you to know what an ERP is – in case you aren’t already aware – and what value does it add to your business.
As you consider managing your e-commerce business functions within an integrated and centralized system, you land up with a heap of choices for ERP software. Now the question arises – whether to install on-premise ERP or a cloud-based ERP solution.
On-premise ERPs are ERP software installed locally in your organization using your infrastructure and your IT department manages it. However, cloud-based ERP systems, which are also termed as SaaS, or Software-as-a-Service, are managed centrally by the ERP provider and can be accessed using any web browsers by users. Let us either look at some numbers and statistics to understand why one should choose of the systems or move to cloud-based ERPs from the traditional ones.
Preparing For the Internet of Things (IoT) In Field ServiceServiceMax
John Ragsdale from analyst group TSIA and Jeremy Frank from ServiceMax teamed up on this webinar to advise field service oerganizations on how to prepare for the Internet of Things (IoT) in field service.
Webinar - The Science Behind Effective Service CataloguesManageEngine
In this webinar, you will learn about the value of service catalogues to businesses. You will also learn about the different types of service catalogues and how to build them from the ground up. At the end of the webinar, there is an interesting demo of ServiceDesk Plus - you will see how an IT admin helps a new employee with her request for a new laptop.
Managed It Services Pricing PowerPoint Presentation SlidesSlideTeam
Managed It Services Pricing PowerPoint Presentation Slides are specially created for information technology professionals. Use this PPT slideshow to represent the IT outsourcing and pricing model. Showcase organizational aptitude by consolidating a crisp company overview through this IT managed services PowerPoint theme. Educate your audience about your client's IT needs like high-level cybersecurity and sound IT infrastructure. Demonstrate managed information technology services like network administration, technical support, technical consulting, and proactive technology management. Use our comprehensive PPT presentation to showcase other managed IT services that you can provide. Employ our patterned PowerPoint layout to represent the pricing structure for IT systems management services. An organized tabular format helps you in dividing the price framework into categories. This creates a flexible IT managed services pricing model. You can depict plans based on duration, packages, individual service, or all of them. Make your presentation compelling by elucidating how you are better than your competitors through competitor analysis. There is a lot more information that you can add. All you have to do is hit the download button and begin personalization. Our Managed It Services Pricing PowerPoint Presentation Slides are topically designed to provide an attractive backdrop to any subject. Use them to look like a presentation pro. https://bit.ly/2J07nbs
Reality: You are using SaaS every day. Through the Internet boom technology advancement of the communications grid positioned us in the new millennium to introduce complex technologies as Web-based services:
ICT eGuide: Switching to cloud phones and UCaaSNiamh Hughes
Business communications systems are not just evolving, they’re being revolutionised. This guide highlights how hosted, cloud based telephony and unified communications systems offers your business competitive edge, streamlining and joining-up communications across devices. Equipping your team with the best communications tools will assist collaboration, operational flexibility, efficiency and productivity, ultimately enhancing client service levels.
Get ahead – or risk being left behind
More than half of Top 100 firms have either recently delivered or are underway with projects to implement key “foundation” technologies, demonstrating how critical IT has become to the sector. PWC Law Firms Survey Report 2019.
Everything computer IT related solutions-6 page profileCloud Solutions SA
Providing you with the best and latest in IT solutions, from software development, graphic design, web hosting, time and attendance solutions, cloud services, remote support, antivirus and more...
Having the right network foundation is critical to optimizing your unified communications experience and maximizing your ROI. Unified Communications and IP Telephony Is The Future of Communications.
Project management-of-doze-internet doze-internet masud ,abdullah al masudAbdullah Al Masud
Every aspect of life is influenced by the internet and its uses. Starting from buffer-less video streaming, online movie viewing & uninterrupted video conferencing to online gaming, large file transfers & sourcing information, DOZE aims to enrich the lifestyle by facilitating all of these daily activities
The Business Owners Cloud Communications FAQInteractiveNEC
Unsure about how cloud communications differ from legacy on-premises phones, and why you should move your business phones to the cloud? We’ve assembled and answered some common questions that business owners ask.
Visit https://www.univergeblue.com/cloud-services/connect/ to learn more about UNIVERGE BLUE CONNECT, NEC’s integrated cloud-based unified communications solution.
1. 877-4TELEWORK
www.officescape.com
Officescape Inc.
8910 Purdue Road
Indianapolis, Indiana
01/28/15 www.officescape.com
Solution Focus:
Managing Data/Broadband Connections
for your corporate Teleworkers
“You and your staff are WONDERFUL! Thank you.”
Network Management Analyst
July 2009
2. 01/28/15 www.officescape.com
Founded in 2000
Headquartered in Indianapolis
Privately held
Leader in Telework Solutions
Leader in Office on-demand
65,000+ End Users
6,000+ Business Clients
1000+ Locations World Wide
Who We Are
3. 01/28/15 www.officescape.com
Telework 5|30 program
Business Class Broadband
Thin Client Computing
Unified Communications
Web Conferencing
Audio Conferencing
Software as a Service
Soft Office Suite
Online Fax Services
Virtual Office
Usage Office
Office on Demand
Green / Sustainability Tools
Computing On Demand
Personalized Phone Answering
Server Hosting & Co-Location
Asset Management
eFile Cabinet
IP PBX Services
Web Office Suite
Office@Anytime
Officescape Membership
Off-site Data Backup
Professional Assistant
Private Chat
Corporate Membership
Telework Solutions
Leadership
The Most Complete Telework Platform Available
4. Moving
Tel@ccess
Management
Consolidate Your
Communications
Combine all your
communications and
conferencing solutions
to increase efficiency,
improve performance,
and lower costs.
01/28/15 www.officescape.com
Broadband Users
Telecom Users
Conference Users
Officescape
Tel@ccess
Management
5. Officescape delivers nationwide, business class broadband to your distributed work force
retail point of sale, kiosk and signage, and portable office locations. Your connectivity is assured
services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the cove
What’s included with Officescape Broadband Management Service
Single Point of Contact (SPOC)
Dedicated Account Management
Tailored Customer Care
Monthly Reporting Portal
One Simple Bill
Always-On Help Desk Support
Asset Management and Consultation
Secure Liaison to Multiple ISP’s
The Business Class
Difference
Cost Controls
Managed WAN service
Service Time Advantages
Dedicated Account Support
Service Assurance
Support SLA
01/28/15
Officescape Broadband Management Service
A single platform designed with the flexibility necessary to
fit your corporate structure and processes
Standard Components
Nationwide Broadband Through One Platform
Single Point of Contact (SPOC)
Dedicated Account Management
Tailored Customer Care
Web Based Order Management/Provisioning
Service Dashboard Reporting Portal
One Simple Bill
Technical Support Desk
Asset Management
Secure Liaison to Multiple ISP’s
6. Moving
Service Footprint
Officescape commits to 95%
national coverage
Download speeds for business
class range up to 16mg
Services Provisioned for more
than 100 providers through
one contract vehicle
Can incorporate your
agreements
01/28/15 www.officescape.com
7. Officescape delivers nationwide, business class broadband to your distributed work force d
retail point of sale, kiosk and signage, and portable office locations. Your connectivity is assured t
services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the cover
What’s included with Officescape Broadband Management Service
Single Point of Contact (SPOC)
Dedicated Account Management
Tailored Customer Care
Monthly Reporting Portal
One Simple Bill
Always-On Help Desk Support
Asset Management and Consultation
Secure Liaison to Multiple ISP’s
01/28/15
Flexible billing solutions that can be determined on the departmental level give GM the
ability to diversify the work at home model as needed.
Corporate Billing Individual Billing Hybrid Billing
1 Contract Business Class Service Benefits Limited Financial Liability
Move, Add, Change Portal No Cost to Company Employee owns residential
costs
Simple Rate Point Enterprise Performance and SLA Easy bill verify and budgeting
Nationwide Coverage Managed Product Offering Move, Add, Change Portal
Detailed Reporting Flexible Payment Methods Process Optimization Day 1
User Status Management Policy Enforcement by Officescape Management Reporting Portal
Process Optimization Day 1 Management Reporting Portal Departmental Flexibility
Unlimited Scale-ability Invest in performance assets Classified Benefit
8. Officescape delivers nationwide, business class broadband to your distributed work force
retail point of sale, kiosk and signage, and portable office locations. Your connectivity is assured
services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the cove
What’s included with Officescape Broadband Management Service
Single Point of Contact (SPOC)
Dedicated Account Management
Tailored Customer Care
Monthly Reporting Portal
One Simple Bill
Always-On Help Desk Support
Asset Management and Consultation
Secure Liaison to Multiple ISP’s
Experience – driven processes
provide turn-key readiness.
Designed for consistent on-
time delivery and reliability
your project managers can
trust.
Each process is customized to
ensure seamless integration of
your requirements
01/28/15
Asset
Mgt
Performance
9. of sale, kiosk and signage, and portable office locations. Your connectivity is assured through
our industry leading footprint that includes best in class services in cable, DSL, T-1, Satellite, and
cellular technologies. No other company offers the coverage and services diversity offered by
Officescape.
What’s included with Officescape Broadband Management Service
Single Point of Contact (SPOC)
Dedicated Account Management
Tailored Customer Care
Monthly Reporting Portal
One Simple Bill
Always-On Help Desk Support
Asset Management and Consultation
Secure Liaison to Multiple ISP’s
Our service dashboard saves valuable time
and money for your HR and management
teams with efficient deployment, changes
and detailed usage reports.
Empowered Managers
Order Management and Reporting Portal for internal stakeholders
10. Our service dashboard
provides a snapshot report
of your entire program.
Period-based data includes
total users, average
provisioning times, service
communications, outage
handling, phone SLA, and
more.
01/28/15 www.officescape.com
Total Awareness
11. Individual and Group
Status Reporting
Over 30 Data Points
Custom Data Integration
It’s our mission to ensure
your real-time awareness
Total
Awareness
01/28/15 www.officescape.com
12. of sale, kiosk and signage, and portable office locations. Your connectivity is assured through
our industry leading footprint that includes best in class services in cable, DSL, T-1, Satellite, and
cellular technologies. No other company offers the coverage and services diversity offered by
Officescape.
What’s included with Officescape Broadband Management Service
Single Point of Contact (SPOC)
Dedicated Account Management
Tailored Customer Care
Monthly Reporting Portal
One Simple Bill
Always-On Help Desk Support
Asset Management and Consultation
Secure Liaison to Multiple ISP’s
Clear ordering tools for a
simple end user experience
Efficient End User Experience
13. Moving
Effective
Communication
Average 7 touches per
Customer
Email when possible, phone
when essential
Internal Policies Incorporated
CC: to Client Level account and
to direct managers and
assistants
01/28/15 www.officescape.com
TEMPLATE SAMPE
Dear Dean,
IMPORTANT MESSAGE:
We have placed your order for High-Speed Internet Access with Cox and have scheduled the installation for between the
hours of 8:00 AM ET - 12:00 PM ET, on May 23, 2008.
Results are based on the following service information:
- Street Address: 813 Old Meadow Dr.
- Phone Number: 8015551234
Cox has been requested to provide a BASIC INSTALLATION only. BASIC INSTALLATION DOES NOT INCLUDE wall fishing or
installation of a new cable wall jack, among other procedures.
Anything beyond a BASIC INSTALLATION is considered custom and will carry a charge that will be billed to you. Company will
not reimburse you for custom installation charges. Please confirm that your installation is basic before approving any
procedures.
WHAT SHOULD I DO?
Contact Officescape at 1-888-334-7279 to speak with a Broadband Specialist between the hours of 7:30am - 7:00pm EST,
Monday through Friday to indicate one of the following:
- The upcoming appointment presents a schedule conflict and must be rescheduled.
- Ensure you or a person at least 18 years of age is able to provide access for the technician to complete installation
- If the Cox installation ends and you are unable to successfully connect to the Internet, please contact us immediately by
calling 1-888-334-7279, 7:30am - 7:00pm EST, Monday through Friday, so we can reschedule the installation.
CRITICAL FACT(S):
Wireless Router connectivity is not approved or supported by Company or Officescape.
DO NOT ALLOW A TECHNICIAN TO INSTALL ANY ISP SOFTWARE ON YOUR ABBOTT ISSUED PC OR YOUR HOME/PERSONAL
PC. INSTALLING ANY SOFTWARE ON ANY PC WILL DISABLE OFFICESCAPE'S ABILITY TO COMPLETELY FULFILL YOUR Company
VPN ORDER.
A TECHNICIAN MAY INCORRECTLY SUGGEST SOFTWARE INSTALLATION IS REQUIRED. IF A TECHNICIAN INSISTS ON
SOFTWARE INSTALLATION OR ACCESS TO YOUR PC, CONTACT OFFICESCAPE WHILE THE TECHNICIAN IS ON SITE SO WE MAY
PROVIDE NECESSARY DIRECTION.
Once you have physically connected the DSL equipment according to the instructions, you should be able to turn on all
equipment and connect to the Internet as well as the CompanyVPN.
- If you CAN connect to the Internet yet are UNABLE to connect to the Company VPN, contact the same Company Technical
Support Group you would contact for computer difficulties when you are at the office.
- If you are UNABLE to connect to the Internet AT ALL, contact the Officescape Technical Support at 1-888-XXX-XXXX,
between the hours of 7:30am - 7:00pm EST, Monday through Friday.
For further assistance please contact a Broadband Specialist by dialing 1-888-XXX-XXXX. We can be reached from 7:30am to
7:00pm EST, Monday through Friday.
Sincerely,
Broadband Specialist - Officescape - bms@officescape.com
1-888-XXX-XXXX
HAVING AN OFFICE IS EASY... ANYTIME, ANYWHERE
14. Moving
Support
Tier 1 or 2
Shared Urgency
24X7X365 Available
Carrier Measurement
Real-time Wiki Resource
Hardware Support
Connection Monitoring
Field Support
3G Backup
01/28/15 www.officescape.com
15. Moving
Experience
Tested Processes
From user and
management portals, to
our custom broadband
management CRM, our
time-tested processes
provide consistent results
letting you focus on your
business.
01/28/15 www.officescape.com
Value earned through the challenges
If it’s happened, we’ve experienced it! We absorb the
challenges, from missed installations to billing errors,
and take measures to avoid the impact to your internal
customers. We sweat the small stuff.
16. Officescape delivers nationwide, business class broadband to your distributed work force d
retail point of sale, kiosk and signage, and portable office locations. Your connectivity is assured t
services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the cover
What’s included with Officescape Broadband Management Service
Single Point of Contact (SPOC)
Dedicated Account Management
Tailored Customer Care
Monthly Reporting Portal
One Simple Bill
Always-On Help Desk Support
Asset Management and Consultation
Secure Liaison to Multiple ISP’s
01/28/15
Why outsourcing Broadband Management to Officescape is appropriate?
Self Managed Officescape Sourced Value
Multiple Contract Negotiations 1 Contract instead of many Avoid Legal Delays and Costs
Learn Carrier specific processes 1 Process, multiple carriers Zero error, focus on business
Multiple Bills and Rates to Verify 1 Rate Easy bill verify and budgeting
Demand on Strained Resources 1 Experienced Provider Zero IT Productivity Loss
Develop New Operations Processes Existing, tested, processes Process Optimization Day 1
User Status Management Move, Add, Change Portal Real Time Responsiveness
Develop Employee Tracking Methods Management Reporting Portal Program Omniscience
Paced Roll Out, Resource Limits Unlimited Scale-ability Earn Telework ROI Faster
Layered Products Management Add Services as needed Focus on Your Business
17. No other provider is
ready to grow with you
like Officescape
Department-specific
platforms management
Easy services activation
We’re ready when you
are!
01/28/15 www.officescape.com
Telework 5|30 program
Business Class Broadband
Thin Client Computing
Unified Communications
Web Conferencing
Audio Conferencing
Software as a Service
Soft Office Suite
Online Fax Services
Virtual Office
Usage Office
Office on Demand
Green / Sustainability Tools
Computing On Demand
Personalized Phone Answering
Server Hosting & Co-Location
Asset Management
eFile Cabinet
IP PBX Services
Web Office Suite
Office@Anytime
Officescape Membership
Off-site Data Backup
Professional Assistant
Private Chat
Corporate Membership
What Else?
The Most Complete Telework Platform Available
Skip to Discussion
18. of sale, kiosk and signage, and portable office locations. Your connectivity is assured through
our industry leading footprint that includes best in class services in cable, DSL, T-1, Satellite, and
cellular technologies. No other company offers the coverage and services diversity offered by
Officescape.
What’s included with Officescape Broadband Management Service
Single Point of Contact (SPOC)
Dedicated Account Management
Tailored Customer Care
Monthly Reporting Portal
One Simple Bill
Always-On Help Desk Support
Asset Management and Consultation
Secure Liaison to Multiple ISP’s
Physical Office Solutions
Essential components for a strong Continuity of Operations Plan
Did you know that
Officescape has more than
1000 global, prestigious office
locations
23. Moving
Do Your Part!
Web-based tools easily
help you measure your
carbon footprint reduction
and focus on company-
wide green initiatives.
Customers see tangible
effects from reduced
commute
01/28/15 www.officescape.com
24. Thank you
Discussion
01/28/15 www.officescape.com
Officescape Broadband Management Service
provides Fortune 1000 companies with flexible and
comprehensive mobile data and broadband
solutions, including Cable, xDSL, T-1, and 3G.
I’m an employee and I am
approved to work from
home. How do I get my
broadband service?
Editor's Notes
Primary point(s):
Thank audience for opportunity
Have a welcome and awareness screen ready for the arrival of guests to the web conference.
Upon start, thank those that invited you.
Intros
“Obviously your company is leading the trend for taking advantage of all the benefits of having a work from home program, including:
#1, lower operational costs, such as real estate and utility overhead
Increased retention of your super stars and reduced turnover, building a more talented organization
Supporting a strong COOP strategy
Improved Productivity.
Today we’re focusing on the aspects for managing the data or broadband connectivity for your remote users. Broadband is the essential element that makes this work, yet making it work introduces complexities that many organizations don’t want and shouldn’t have to bear. Especially when there are experts like Officescape that can manage it effectively from day 1, and that’s what I’ll be introducing through this presentation.
Feel free to interject or ask questions at any time. I’ll likely cover many of the points of interest and may defer your topic or question for that part of the presentation.
Before we begin, can I ask each of you, what is the most important goal you have for your telework program. (facilitate and track the input)
Officescape has been building on our long term vision to become the leading enabler of true Telework, defined by Officescape as allowing companies to empower employees to be able to work anytime and anywhere they are most productive toward company objectives, via a measurably high ROI platform designed to work with Moore’s law principles to assimilate new technologies and workforce designs as they develop to represent a new virtual solutions hub replacing the traditional office of the 20th century. Officescape’s unique combination of innovative solutions for both online/virtual and physical offices makes Officescape the only service provider that has real world functionality and virtual world flexibility.
Officescape is the leader in Enterprise Telework Solutions, not simply offering products or services, but having developed a platform for offering all of what we have determined as the essential components for allowing employees to work anytime, anywhere, reliably, and securely.
By platform, this means management has a single platform to manage everything from activating a service for specific users, to checking real time reporting on the services and usage, to having the efficiency of having one provisioning, activation, installation, and ongoing management and support team to handle the full life of the product lines, while your users can rely on one number to support all of these services.
Tel@ccess Management is our suite of foundation services needed to replace standard in office communications.
We suggest a full evaluation of all your internal communications touch points, first to determine their value and possibilities for eliminating communication waste, and second to ensure all vital communications paths are replicated and in fact improved through reduced waste.
For example, how many folks take the walk to another floor or office to have a chat that can easily take place from your own desks, yet the in office environment promotes or at least makes in person communication possible, even when not essential.
These communications tools include instant web chat, email, direct voice calls, group discussions and meetings, and conference calls.
Of course all of these today can be provided over IP, thus the importance of network and internet connectivity. When all of these must be provided in a distributed environment, the broadband or network connectivity becomes incrementally more important.
Officescape’s expertise on the importance of the broadband ties into all that we do to support that service.
Business Class Broadband
The high level standard included aspects simplify our relationship.
What has been the biggest challenge to managing your broadband connections to date?
What one aspect of communications relative to the management do you hope to improve with Officescape’s assistance?
Take note, ask the room. Taylor attention of the highest level and the feet on the street.
Officescape maintains a cable first position with respect to consulting you on the best service for your organization.
We’ve built our processes in collaboration with these companies from the advent of broadband into the home office.
We have strong relationships with these companies so that we always have their attention and responsiveness, yet we measure them as well to assist them with business process improvement.
You are looking at the biggest and the best, however, our value comes into play with the fringe and smaller providers. As noted, we have connections with over 100 carriers nationally.
To the left you’ll read about some of the challenges you may be facing or anticipate, and across each row is the value we bring to the equation.
Which of these challenges have been most painful, and are there others not listed that we can answer?
Our processes are broken down into over 80 different types of tough points that may be necessary for the most common provisioning and support scenarios, all of which are tied to minute by minute measurement and time based drivers that build the sense of urgency into our processes that take your broadband management platform a step beyond what you’ll achieve through direct carrier solutions.
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We consistently find that the challenge for managers, executive decision makers, IT, and human resource departments is the lack for a centralized resource for the data that’s important for business development and support, such as the simple question, “who’s working from home right now”?
We gladly become your defacto management and tracking solution.
We also recognize that our solution is offered to your internal customers as a product that you support, and thus are held responsible for the outcomes from this service. Nothing is more painful that a lack a data and answers to those customers internally and we ensure you always have those answers available, in real time.
For example, manager B asks manager A when employee A should take his computer home, and manager A can quickly check the portal to confirm the broadband installation date for that user. Simple, yet without it, reduced efficiency.
Over the years, we’ve revised a consolidated report that represents all of the key factors that our client project leaders have needed for daily, monthly, quarterly, and annual business reviews.
We suggest the PM tell everyone they’ll need a week of no interruptions to capture all of this information, and use the week to work on a nice to have cost cutting project for introduction later.
Then simply log in, request the reporting period, submit, print and wow everyone with the easy to understand yet informative report.
(point out some of the key data points)
Granular reporting is just as important. We gather vital user account information for each member, and throw in the kitchen sink with respect to status and other aspects like installation date, last communication type and date, carrier, speeds, and more.
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We develop an order portal to your specifications, educating the user on the aspects important to us and them, while able to convey additional corporate information you wish to share.
The authorization process to participate in the program must be clearly defined with you, and we can suggest a few options that we know to work.
Some might say we over-communicate. A simple provisioning may include up to 7 communications with the end user.
We’ve optimized these communications over the years based on gap analysis relative to any events that led to failure to reach the intended result.
We copy these communications as necessary to your corporate teams, and specifically down to admins and managers as needed based on your protocols.
Officescape offers 24 hours technical support as tier 1 or tier 2 in coordination with your internal help desk protocols.
We own the connectivity and the physical layer as far as necessary, including network hardware support, and up to specific authorized support on your customers’ computing.
Most importantly, we recognize time is money and every minute counts. We apply urgency to your situation that your internal resources perhaps can’t bear, and hold the carriers accountable to the business class commitments for having your users up and running faster than residential service response times. We don’t let their commitment stop at the marketing.
Our customer crm and all associated processes were custom built for aggregated services management to afford a solution that is presented to you with consistency and ownership.
To the left you’ll read about some of the challenges you may be facing or anticipate, and across each row is the value we bring to the equation.
Which of these challenges have been most painful, and are there others not listed that we can answer?
Broadband management is an early step in the process. However, it is not the end game.
You need stability in that process so you can get to the real solutions and values for your distributed work force or telework platform. Officescape is ready to provide those additional components at your ready.
In fact, we suggest at least opening the dialogue on the measure of what you already have in place, and the expectation for adding additional vital tools later.
If many of these solutions have not yet been considered, we’re able to provide a focus group review through our Telework 530 program to assist your teams with evaluation for the other areas that can bring even greater performance and value to your telework program.
Which of these tools come to mind as already available within the corporate offering today?
To any stand out as strong areas of interest for the near terrm?
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We’ve spoken mostly to the virtual solutions that rely on bandwidth. However, the physical office is still a primary component in your complete COOP strategy.
Let me introduce a few of the elements we offer to compliment your in home and in office solutions:
Read through.
Replace and improve on your in office communications.
All of these services are accessible through the officescape portal, reducing the need for multiple service passwords.
Our services are all transferrable within the corporation, so when one employee leaves, another can pick up on that service account. In fact, we provide you with the tools to manage that easily yourself.
It’s likely that at least a portion of your users will be required to have an additional appliance in place for managing security and their VPN access. Officescape can manage your network CPE for you, from auto provisioning and delivery based on the broadband deployment and transfer into the home, configured based on your requirements, and supported by Officescape.
Officescape can piggy back from an isolated view of your router for connectivity monitoring as well so that we may proactively manage disconnects, even while your user may be out of the home.
Additionally, why limit their freedoms by restricting them to a particular desk in the home. We can provide wireless networking as well, providing the employee with more opportunity to be productive.
Your computing solutions, likely in place, will have a shelf life. Let Officescape help introduce a thin client solution, when combined with SAAS and virtualization, you can truly reduce your TCO.
The TelOffice box can also open up the world of teleworking to a new group of users for whom the security concern has been an impossible hurdle.
With no local data storage, your HIPPA and other sensitive or highly liable data handlers can now share the advantages of teleworking without the concern of compromized data in the field.
Are you testing or have you fully deployed SAAS in any areas of the company thus far?
Has capacity and management/support demand prevented you from proliferating the solution?
Not only secure, our SAAS platform allows you to reduce your software licensing costs, allowing you to pay for only what you need. Perhaps you have a project for which a team needs to share Project for 2 months only.
You can simply log into our platform and add Project to a users profile in real time, without any software installation, and simply remove it when the project is complete, only paying for what you needed.
Pretty cool huh?
I’ll be glad to schedule a demonstration of this service with you. Do any of you have an interest in learning more about this?
Obviously your teleworkers turnover numbers drop dramatically because of one key factor. NO MORE TRAFFIC. Not only do they automatically reduce their commutes, but their actively contributing to the social pressures and opportunity for us all to become self sustaining and carbon neutral for the environment.
You may not have made the direct connection, but I’m certain that sustainability, cost reductions, and an effective corporate presence with respect to the carbon reduction and concern for the planet are happening now.
We can provide a tool that engages your employees to participate, they’ll share a sense of corporate pride, and you’ll find that the biggest measureable impact found will be the measureable reduction in commute.
The DYP tool is an excellent driver for these behaviors and provides the kind of reporting that shows bottom line results and information your company can market regarding your greening efforts.
Does your company have a corporate environmental or sustainability initiative team that may be interested in a demonstation?
We started with Broadband management, yet I hope it’s clear that Officescape is much more than an internet management company.
I’d like to further explore your broadband management needs, and get a proposal to you regarding those services. I’ve also captured the following questions for which I’ll consolidate answers for your whole team.
To refine the proposal, let me ask a few questions:
How many work at home users do you have today, and what is your estimate for end of 2010?
What are the 3 most compelling reasons or challenges you’ve had that you’re attempting to overcome?
Can we schedule a follow up right now for us to have a few short break out sessions to help design our proposal to match your needs precisely?
I’d like to work with the following folks as possible?
The likely overall project leader and vendor manager with whom we’ll work on a regular basis?
The internal support desk manager for this project?
A supervisor for the most prevalent work at home role?
What additional questions can I answer?
Were there any new areas of interest you’d like us to explore?
How can we move forward?
Thanks, closure.