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Officescape Telework Provider Powerpoint Broadband Management
- 1. 877-4TELEWORK www.officescape.com Officescape Inc. 8910 PurdueRoad Indianapolis, Indiana 01/28/15 www.officescape.com Solution Focus: Managing Data/Broadband Connections for your corporate Teleworkers “You and your staff are WONDERFUL! Thank you.” Network Management Analyst July 2009
- 2. 01/28/15 www.officescape.com Founded in2000 Headquartered in Indianapolis Privately held Leader in Telework Solutions Leader in Office on-demand 65,000+ End Users 6,000+ Business Clients 1000+ Locations World Wide Who We Are
- 3. 01/28/15 www.officescape.com Telework 5|30program Business Class Broadband Thin Client Computing Unified Communications Web Conferencing Audio Conferencing Software as a Service Soft Office Suite Online Fax Services Virtual Office Usage Office Office on Demand Green / Sustainability Tools Computing On Demand Personalized Phone Answering Server Hosting & Co-Location Asset Management eFile Cabinet IP PBX Services Web Office Suite Office@Anytime Officescape Membership Off-site Data Backup Professional Assistant Private Chat Corporate Membership Telework Solutions Leadership The Most Complete Telework Platform Available
- 4. Moving Tel@ccess Management Consolidate Your Communications Combine allyour communications and conferencing solutions to increase efficiency, improve performance, and lower costs. 01/28/15 www.officescape.com Broadband Users Telecom Users Conference Users Officescape Tel@ccess Management
- 5. Officescape delivers nationwide,business class broadband to your distributed work force retail point of sale, kiosk and signage, and portable office locations. Your connectivity is assured services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the cove What’s included with Officescape Broadband Management Service Single Point of Contact (SPOC) Dedicated Account Management Tailored Customer Care Monthly Reporting Portal One Simple Bill Always-On Help Desk Support Asset Management and Consultation Secure Liaison to Multiple ISP’s The Business Class Difference Cost Controls Managed WAN service Service Time Advantages Dedicated Account Support Service Assurance Support SLA 01/28/15 Officescape Broadband Management Service A single platform designed with the flexibility necessary to fit your corporate structure and processes Standard Components Nationwide Broadband Through One Platform Single Point of Contact (SPOC) Dedicated Account Management Tailored Customer Care Web Based Order Management/Provisioning Service Dashboard Reporting Portal One Simple Bill Technical Support Desk Asset Management Secure Liaison to Multiple ISP’s
- 6. Moving Service Footprint Officescape commitsto 95% national coverage Download speeds for business class range up to 16mg Services Provisioned for more than 100 providers through one contract vehicle Can incorporate your agreements 01/28/15 www.officescape.com
- 7. Officescape delivers nationwide,business class broadband to your distributed work force d retail point of sale, kiosk and signage, and portable office locations. Your connectivity is assured t services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the cover What’s included with Officescape Broadband Management Service Single Point of Contact (SPOC) Dedicated Account Management Tailored Customer Care Monthly Reporting Portal One Simple Bill Always-On Help Desk Support Asset Management and Consultation Secure Liaison to Multiple ISP’s 01/28/15 Flexible billing solutions that can be determined on the departmental level give GM the ability to diversify the work at home model as needed. Corporate Billing Individual Billing Hybrid Billing 1 Contract Business Class Service Benefits Limited Financial Liability Move, Add, Change Portal No Cost to Company Employee owns residential costs Simple Rate Point Enterprise Performance and SLA Easy bill verify and budgeting Nationwide Coverage Managed Product Offering Move, Add, Change Portal Detailed Reporting Flexible Payment Methods Process Optimization Day 1 User Status Management Policy Enforcement by Officescape Management Reporting Portal Process Optimization Day 1 Management Reporting Portal Departmental Flexibility Unlimited Scale-ability Invest in performance assets Classified Benefit
- 8. Officescape delivers nationwide,business class broadband to your distributed work force retail point of sale, kiosk and signage, and portable office locations. Your connectivity is assured services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the cove What’s included with Officescape Broadband Management Service Single Point of Contact (SPOC) Dedicated Account Management Tailored Customer Care Monthly Reporting Portal One Simple Bill Always-On Help Desk Support Asset Management and Consultation Secure Liaison to Multiple ISP’s Experience – driven processes provide turn-key readiness. Designed for consistent on- time delivery and reliability your project managers can trust. Each process is customized to ensure seamless integration of your requirements 01/28/15 Asset Mgt Performance
- 9. of sale, kioskand signage, and portable office locations. Your connectivity is assured through our industry leading footprint that includes best in class services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the coverage and services diversity offered by Officescape. What’s included with Officescape Broadband Management Service Single Point of Contact (SPOC) Dedicated Account Management Tailored Customer Care Monthly Reporting Portal One Simple Bill Always-On Help Desk Support Asset Management and Consultation Secure Liaison to Multiple ISP’s Our service dashboard saves valuable time and money for your HR and management teams with efficient deployment, changes and detailed usage reports. Empowered Managers Order Management and Reporting Portal for internal stakeholders
- 10. Our service dashboard providesa snapshot report of your entire program. Period-based data includes total users, average provisioning times, service communications, outage handling, phone SLA, and more. 01/28/15 www.officescape.com Total Awareness
- 11. Individual and Group StatusReporting Over 30 Data Points Custom Data Integration It’s our mission to ensure your real-time awareness Total Awareness 01/28/15 www.officescape.com
- 12. of sale, kioskand signage, and portable office locations. Your connectivity is assured through our industry leading footprint that includes best in class services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the coverage and services diversity offered by Officescape. What’s included with Officescape Broadband Management Service Single Point of Contact (SPOC) Dedicated Account Management Tailored Customer Care Monthly Reporting Portal One Simple Bill Always-On Help Desk Support Asset Management and Consultation Secure Liaison to Multiple ISP’s Clear ordering tools for a simple end user experience Efficient End User Experience
- 13. Moving Effective Communication Average 7 touchesper Customer Email when possible, phone when essential Internal Policies Incorporated CC: to Client Level account and to direct managers and assistants 01/28/15 www.officescape.com TEMPLATE SAMPE Dear Dean, IMPORTANT MESSAGE: We have placed your order for High-Speed Internet Access with Cox and have scheduled the installation for between the hours of 8:00 AM ET - 12:00 PM ET, on May 23, 2008. Results are based on the following service information: - Street Address: 813 Old Meadow Dr. - Phone Number: 8015551234 Cox has been requested to provide a BASIC INSTALLATION only. BASIC INSTALLATION DOES NOT INCLUDE wall fishing or installation of a new cable wall jack, among other procedures. Anything beyond a BASIC INSTALLATION is considered custom and will carry a charge that will be billed to you. Company will not reimburse you for custom installation charges. Please confirm that your installation is basic before approving any procedures. WHAT SHOULD I DO? Contact Officescape at 1-888-334-7279 to speak with a Broadband Specialist between the hours of 7:30am - 7:00pm EST, Monday through Friday to indicate one of the following: - The upcoming appointment presents a schedule conflict and must be rescheduled. - Ensure you or a person at least 18 years of age is able to provide access for the technician to complete installation - If the Cox installation ends and you are unable to successfully connect to the Internet, please contact us immediately by calling 1-888-334-7279, 7:30am - 7:00pm EST, Monday through Friday, so we can reschedule the installation. CRITICAL FACT(S): Wireless Router connectivity is not approved or supported by Company or Officescape. DO NOT ALLOW A TECHNICIAN TO INSTALL ANY ISP SOFTWARE ON YOUR ABBOTT ISSUED PC OR YOUR HOME/PERSONAL PC. INSTALLING ANY SOFTWARE ON ANY PC WILL DISABLE OFFICESCAPE'S ABILITY TO COMPLETELY FULFILL YOUR Company VPN ORDER. A TECHNICIAN MAY INCORRECTLY SUGGEST SOFTWARE INSTALLATION IS REQUIRED. IF A TECHNICIAN INSISTS ON SOFTWARE INSTALLATION OR ACCESS TO YOUR PC, CONTACT OFFICESCAPE WHILE THE TECHNICIAN IS ON SITE SO WE MAY PROVIDE NECESSARY DIRECTION. Once you have physically connected the DSL equipment according to the instructions, you should be able to turn on all equipment and connect to the Internet as well as the CompanyVPN. - If you CAN connect to the Internet yet are UNABLE to connect to the Company VPN, contact the same Company Technical Support Group you would contact for computer difficulties when you are at the office. - If you are UNABLE to connect to the Internet AT ALL, contact the Officescape Technical Support at 1-888-XXX-XXXX, between the hours of 7:30am - 7:00pm EST, Monday through Friday. For further assistance please contact a Broadband Specialist by dialing 1-888-XXX-XXXX. We can be reached from 7:30am to 7:00pm EST, Monday through Friday. Sincerely, Broadband Specialist - Officescape - bms@officescape.com 1-888-XXX-XXXX HAVING AN OFFICE IS EASY... ANYTIME, ANYWHERE
- 14. Moving Support Tier 1 or2 Shared Urgency 24X7X365 Available Carrier Measurement Real-time Wiki Resource Hardware Support Connection Monitoring Field Support 3G Backup 01/28/15 www.officescape.com
- 15. Moving Experience Tested Processes From userand management portals, to our custom broadband management CRM, our time-tested processes provide consistent results letting you focus on your business. 01/28/15 www.officescape.com Value earned through the challenges If it’s happened, we’ve experienced it! We absorb the challenges, from missed installations to billing errors, and take measures to avoid the impact to your internal customers. We sweat the small stuff.
- 16. Officescape delivers nationwide,business class broadband to your distributed work force d retail point of sale, kiosk and signage, and portable office locations. Your connectivity is assured t services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the cover What’s included with Officescape Broadband Management Service Single Point of Contact (SPOC) Dedicated Account Management Tailored Customer Care Monthly Reporting Portal One Simple Bill Always-On Help Desk Support Asset Management and Consultation Secure Liaison to Multiple ISP’s 01/28/15 Why outsourcing Broadband Management to Officescape is appropriate? Self Managed Officescape Sourced Value Multiple Contract Negotiations 1 Contract instead of many Avoid Legal Delays and Costs Learn Carrier specific processes 1 Process, multiple carriers Zero error, focus on business Multiple Bills and Rates to Verify 1 Rate Easy bill verify and budgeting Demand on Strained Resources 1 Experienced Provider Zero IT Productivity Loss Develop New Operations Processes Existing, tested, processes Process Optimization Day 1 User Status Management Move, Add, Change Portal Real Time Responsiveness Develop Employee Tracking Methods Management Reporting Portal Program Omniscience Paced Roll Out, Resource Limits Unlimited Scale-ability Earn Telework ROI Faster Layered Products Management Add Services as needed Focus on Your Business
- 17. No other provideris ready to grow with you like Officescape Department-specific platforms management Easy services activation We’re ready when you are! 01/28/15 www.officescape.com Telework 5|30 program Business Class Broadband Thin Client Computing Unified Communications Web Conferencing Audio Conferencing Software as a Service Soft Office Suite Online Fax Services Virtual Office Usage Office Office on Demand Green / Sustainability Tools Computing On Demand Personalized Phone Answering Server Hosting & Co-Location Asset Management eFile Cabinet IP PBX Services Web Office Suite Office@Anytime Officescape Membership Off-site Data Backup Professional Assistant Private Chat Corporate Membership What Else? The Most Complete Telework Platform Available Skip to Discussion
- 18. of sale, kioskand signage, and portable office locations. Your connectivity is assured through our industry leading footprint that includes best in class services in cable, DSL, T-1, Satellite, and cellular technologies. No other company offers the coverage and services diversity offered by Officescape. What’s included with Officescape Broadband Management Service Single Point of Contact (SPOC) Dedicated Account Management Tailored Customer Care Monthly Reporting Portal One Simple Bill Always-On Help Desk Support Asset Management and Consultation Secure Liaison to Multiple ISP’s Physical Office Solutions Essential components for a strong Continuity of Operations Plan Did you know that Officescape has more than 1000 global, prestigious office locations
- 19. Moving Conference@anywhere Maintain In-Office Collaboration Audio Conferencing WebConferencing Private Chat One Vendor 01/28/15 www.officescape.com
- 20. Moving Asset Management Network Hardware Configurationand Fulfillment Cisco/Linksys Wired/Wireless 3G Backup 01/28/15 www.officescape.com
- 21. Moving TelOffice™ Box Simplify your computing solution Withno hard drive to fail and no moving parts, your data is safe and support has never been easier. 01/28/15 www.officescape.com
- 22. Moving Virtualization Security. Reliability. Cost-Savings Maintain security while allowingaccessibility through a virtual environment. 01/28/15 www.officescape.com
- 23. Moving Do Your Part! Web-basedtools easily help you measure your carbon footprint reduction and focus on company- wide green initiatives. Customers see tangible effects from reduced commute 01/28/15 www.officescape.com
- 24. Thank you Discussion 01/28/15 www.officescape.com OfficescapeBroadband Management Service provides Fortune 1000 companies with flexible and comprehensive mobile data and broadband solutions, including Cable, xDSL, T-1, and 3G. I’m an employee and I am approved to work from home. How do I get my broadband service?
Editor's Notes
- #2 Primary point(s): Thank audience for opportunity Have a welcome and awareness screen ready for the arrival of guests to the web conference. Upon start, thank those that invited you. Intros “Obviously your company is leading the trend for taking advantage of all the benefits of having a work from home program, including: #1, lower operational costs, such as real estate and utility overhead Increased retention of your super stars and reduced turnover, building a more talented organization Supporting a strong COOP strategy Improved Productivity. Today we’re focusing on the aspects for managing the data or broadband connectivity for your remote users. Broadband is the essential element that makes this work, yet making it work introduces complexities that many organizations don’t want and shouldn’t have to bear. Especially when there are experts like Officescape that can manage it effectively from day 1, and that’s what I’ll be introducing through this presentation. Feel free to interject or ask questions at any time. I’ll likely cover many of the points of interest and may defer your topic or question for that part of the presentation. Before we begin, can I ask each of you, what is the most important goal you have for your telework program. (facilitate and track the input)
- #3 Officescape has been building on our long term vision to become the leading enabler of true Telework, defined by Officescape as allowing companies to empower employees to be able to work anytime and anywhere they are most productive toward company objectives, via a measurably high ROI platform designed to work with Moore’s law principles to assimilate new technologies and workforce designs as they develop to represent a new virtual solutions hub replacing the traditional office of the 20th century. Officescape’s unique combination of innovative solutions for both online/virtual and physical offices makes Officescape the only service provider that has real world functionality and virtual world flexibility.
- #4 Officescape is the leader in Enterprise Telework Solutions, not simply offering products or services, but having developed a platform for offering all of what we have determined as the essential components for allowing employees to work anytime, anywhere, reliably, and securely. By platform, this means management has a single platform to manage everything from activating a service for specific users, to checking real time reporting on the services and usage, to having the efficiency of having one provisioning, activation, installation, and ongoing management and support team to handle the full life of the product lines, while your users can rely on one number to support all of these services.
- #5 Tel@ccess Management is our suite of foundation services needed to replace standard in office communications. We suggest a full evaluation of all your internal communications touch points, first to determine their value and possibilities for eliminating communication waste, and second to ensure all vital communications paths are replicated and in fact improved through reduced waste. For example, how many folks take the walk to another floor or office to have a chat that can easily take place from your own desks, yet the in office environment promotes or at least makes in person communication possible, even when not essential. These communications tools include instant web chat, email, direct voice calls, group discussions and meetings, and conference calls. Of course all of these today can be provided over IP, thus the importance of network and internet connectivity. When all of these must be provided in a distributed environment, the broadband or network connectivity becomes incrementally more important. Officescape’s expertise on the importance of the broadband ties into all that we do to support that service.
- #6 Business Class Broadband The high level standard included aspects simplify our relationship. What has been the biggest challenge to managing your broadband connections to date? What one aspect of communications relative to the management do you hope to improve with Officescape’s assistance? Take note, ask the room. Taylor attention of the highest level and the feet on the street.
- #7 Officescape maintains a cable first position with respect to consulting you on the best service for your organization. We’ve built our processes in collaboration with these companies from the advent of broadband into the home office. We have strong relationships with these companies so that we always have their attention and responsiveness, yet we measure them as well to assist them with business process improvement. You are looking at the biggest and the best, however, our value comes into play with the fringe and smaller providers. As noted, we have connections with over 100 carriers nationally.
- #8 To the left you’ll read about some of the challenges you may be facing or anticipate, and across each row is the value we bring to the equation. Which of these challenges have been most painful, and are there others not listed that we can answer?
- #9 Our processes are broken down into over 80 different types of tough points that may be necessary for the most common provisioning and support scenarios, all of which are tied to minute by minute measurement and time based drivers that build the sense of urgency into our processes that take your broadband management platform a step beyond what you’ll achieve through direct carrier solutions.
- #10 Screen Shot Slide Option 1 – show screen shots on this monitor screen. We consistently find that the challenge for managers, executive decision makers, IT, and human resource departments is the lack for a centralized resource for the data that’s important for business development and support, such as the simple question, “who’s working from home right now”? We gladly become your defacto management and tracking solution. We also recognize that our solution is offered to your internal customers as a product that you support, and thus are held responsible for the outcomes from this service. Nothing is more painful that a lack a data and answers to those customers internally and we ensure you always have those answers available, in real time. For example, manager B asks manager A when employee A should take his computer home, and manager A can quickly check the portal to confirm the broadband installation date for that user. Simple, yet without it, reduced efficiency.
- #11 Over the years, we’ve revised a consolidated report that represents all of the key factors that our client project leaders have needed for daily, monthly, quarterly, and annual business reviews. We suggest the PM tell everyone they’ll need a week of no interruptions to capture all of this information, and use the week to work on a nice to have cost cutting project for introduction later. Then simply log in, request the reporting period, submit, print and wow everyone with the easy to understand yet informative report. (point out some of the key data points)
- #12 Granular reporting is just as important. We gather vital user account information for each member, and throw in the kitchen sink with respect to status and other aspects like installation date, last communication type and date, carrier, speeds, and more.
- #13 Screen Shot Slide Option 1 – show screen shots on this monitor screen. We develop an order portal to your specifications, educating the user on the aspects important to us and them, while able to convey additional corporate information you wish to share. The authorization process to participate in the program must be clearly defined with you, and we can suggest a few options that we know to work.
- #14 Some might say we over-communicate. A simple provisioning may include up to 7 communications with the end user. We’ve optimized these communications over the years based on gap analysis relative to any events that led to failure to reach the intended result. We copy these communications as necessary to your corporate teams, and specifically down to admins and managers as needed based on your protocols.
- #15 Officescape offers 24 hours technical support as tier 1 or tier 2 in coordination with your internal help desk protocols. We own the connectivity and the physical layer as far as necessary, including network hardware support, and up to specific authorized support on your customers’ computing. Most importantly, we recognize time is money and every minute counts. We apply urgency to your situation that your internal resources perhaps can’t bear, and hold the carriers accountable to the business class commitments for having your users up and running faster than residential service response times. We don’t let their commitment stop at the marketing.
- #16 Our customer crm and all associated processes were custom built for aggregated services management to afford a solution that is presented to you with consistency and ownership.
- #17 To the left you’ll read about some of the challenges you may be facing or anticipate, and across each row is the value we bring to the equation. Which of these challenges have been most painful, and are there others not listed that we can answer?
- #18 Broadband management is an early step in the process. However, it is not the end game. You need stability in that process so you can get to the real solutions and values for your distributed work force or telework platform. Officescape is ready to provide those additional components at your ready. In fact, we suggest at least opening the dialogue on the measure of what you already have in place, and the expectation for adding additional vital tools later. If many of these solutions have not yet been considered, we’re able to provide a focus group review through our Telework 530 program to assist your teams with evaluation for the other areas that can bring even greater performance and value to your telework program. Which of these tools come to mind as already available within the corporate offering today? To any stand out as strong areas of interest for the near terrm?
- #19 Screen Shot Slide Option 1 – show screen shots on this monitor screen. We’ve spoken mostly to the virtual solutions that rely on bandwidth. However, the physical office is still a primary component in your complete COOP strategy. Let me introduce a few of the elements we offer to compliment your in home and in office solutions: Read through.
- #20 Replace and improve on your in office communications. All of these services are accessible through the officescape portal, reducing the need for multiple service passwords. Our services are all transferrable within the corporation, so when one employee leaves, another can pick up on that service account. In fact, we provide you with the tools to manage that easily yourself.
- #21 It’s likely that at least a portion of your users will be required to have an additional appliance in place for managing security and their VPN access. Officescape can manage your network CPE for you, from auto provisioning and delivery based on the broadband deployment and transfer into the home, configured based on your requirements, and supported by Officescape. Officescape can piggy back from an isolated view of your router for connectivity monitoring as well so that we may proactively manage disconnects, even while your user may be out of the home. Additionally, why limit their freedoms by restricting them to a particular desk in the home. We can provide wireless networking as well, providing the employee with more opportunity to be productive.
- #22 Your computing solutions, likely in place, will have a shelf life. Let Officescape help introduce a thin client solution, when combined with SAAS and virtualization, you can truly reduce your TCO. The TelOffice box can also open up the world of teleworking to a new group of users for whom the security concern has been an impossible hurdle. With no local data storage, your HIPPA and other sensitive or highly liable data handlers can now share the advantages of teleworking without the concern of compromized data in the field. Are you testing or have you fully deployed SAAS in any areas of the company thus far? Has capacity and management/support demand prevented you from proliferating the solution?
- #23 Not only secure, our SAAS platform allows you to reduce your software licensing costs, allowing you to pay for only what you need. Perhaps you have a project for which a team needs to share Project for 2 months only. You can simply log into our platform and add Project to a users profile in real time, without any software installation, and simply remove it when the project is complete, only paying for what you needed. Pretty cool huh? I’ll be glad to schedule a demonstration of this service with you. Do any of you have an interest in learning more about this?
- #24 Obviously your teleworkers turnover numbers drop dramatically because of one key factor. NO MORE TRAFFIC. Not only do they automatically reduce their commutes, but their actively contributing to the social pressures and opportunity for us all to become self sustaining and carbon neutral for the environment. You may not have made the direct connection, but I’m certain that sustainability, cost reductions, and an effective corporate presence with respect to the carbon reduction and concern for the planet are happening now. We can provide a tool that engages your employees to participate, they’ll share a sense of corporate pride, and you’ll find that the biggest measureable impact found will be the measureable reduction in commute. The DYP tool is an excellent driver for these behaviors and provides the kind of reporting that shows bottom line results and information your company can market regarding your greening efforts. Does your company have a corporate environmental or sustainability initiative team that may be interested in a demonstation?
- #25 We started with Broadband management, yet I hope it’s clear that Officescape is much more than an internet management company. I’d like to further explore your broadband management needs, and get a proposal to you regarding those services. I’ve also captured the following questions for which I’ll consolidate answers for your whole team. To refine the proposal, let me ask a few questions: How many work at home users do you have today, and what is your estimate for end of 2010? What are the 3 most compelling reasons or challenges you’ve had that you’re attempting to overcome? Can we schedule a follow up right now for us to have a few short break out sessions to help design our proposal to match your needs precisely? I’d like to work with the following folks as possible? The likely overall project leader and vendor manager with whom we’ll work on a regular basis? The internal support desk manager for this project? A supervisor for the most prevalent work at home role? What additional questions can I answer? Were there any new areas of interest you’d like us to explore? How can we move forward? Thanks, closure.