The document outlines an office etiquette training programme that covers professional conduct, attire, handling difficult people, ethics, etiquette for meetings, internet/email/phone use, business entertaining, open office etiquette, confidentiality, unacceptable behavior, and common mistakes. It introduces office etiquette, defines it as rules of polite behavior, and provides contact information for a women in business organization that presents on the topic.

1. Office Etiquette

2. Programme
• Welcome and introduction
Introduction
Session 1
Session 2
• What is office etiquette
• Office relationships
• Professional conduct
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Professional attire
Courtesy for the physically challenged.
Handling difficult people and personal issues
Ethical dilemmas
Personal contact etiquette

3. Programme
Session 3
Session 4
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Etiquette in meetings
Acceptable Internet Usage
Email Etiquette
Telephone Etiquette
Business Entertaining
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Open plan office etiquette
Bathroom etiquette
Confidentiality
Unacceptable behaviour at work
Common Office Etiquette mistakes
Finalisation and Summary
continued

4. Definition of Etiquette
The Concise Oxford Dictionary defines etiquette as the
conventional rules of personal behaviour in a polite
society

5. Would you like Women In Business to
present at your next workshop or
conference?
Want to know more?
Contact us:
www.womeninbusiness.org.za