Office automation management

Krupanidhi Business School/MKU/MBA-IIIrd
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CHAPTER-1
INDUSTRY PROFILE

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1.1 General Introduction about the sector
Electronics Industry - the manufacturers of electronic products considered collectively.
Electronics company - a company that makes and sells electronic instruments.
Industry - the people or companies engaged in a particular kind of commercial
enterprise; "each industry has its own trade publications".
1.2 Industry Profile
The Beginning
The years 1904 and 1908 mark a big leap in the world of scientific appliances. These
years taken together are regarded as the threshold of the era of electronics and are
important in the survey of a history of the electronics industry. The electronics industry
started developing when John Ambrose Flemming invented the electron tube with 2
elements in the year 1904. It was accelerated when Dr. Forest invented the triode or the
tube with three elements, four years later in 1908.
In recent times, the electronics goods have a good market in almost all countries across
the globe. It, in fact, has a strong economic side of it, which is nearly as good as the
other key economic sectors like auto industries, steel etc. This, however, has taken a
long course of time to happen. The advancement of the electronics industry has a rich
history - the one that started with the invention by Flemming and later, by Dr. Lee De
Forest. The development of this industry was accelerated by the invention of the
transistor by Dr. Brattain, Dr. Bardeen and Dr. Shockley.
Up to the 1960s
From the time of the inventions by Flemming and Dr. Forest, until the beginning of the
1950s, the science of electronics was more popularly known as "Radio Techniques", or
simply "Radio". This is because the main use of this science was restricted only in the
making and using of radio appliances. Most of these inventions were made due to
military necessities.
However, since then, advancements have occurred in varied fields of electronics itself.
The study of a history of the electronics industry reveals the development of various
sectors in the field of electronics itself. The 1960s saw the invention of analogue
devices. These included the minute silicon computer chips, which could hold lots of
information in a minimal space.

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The 1970s: Emergence of the Japanese Electronics Industry
The 1970s saw the development of a new era of the electronics industry. In a history of
the electronics industry, this period marks the beginning of the development of the
consumer electronics. The 1970s also saw the development of the electronics industry
in some of the countries other than the United States of America. These included
countries like Ireland, Japan and others, which were ending the monopoly of the United
States of America in this industry.
Japan had new companies like Sony, Toshiba, Panasonic, Matsushita and others
coming up. This gave a boost to the electronics industry in the Land of the Rising Sun,
which even posed a competition for the electronics market in the USA. With these
companies, the Japanese consumer electronics market reached a new height. They
brought into the market new products of consumer electronics like the VCR, the colour
television, the Walkman and later the CD, the DVD, CD-ROMs and even the wrist
watch. China, as well as some of the South East Asian countries, which later became
major powers in the electronics world, also started coming to the forefront during this
period.
The advancement in the world of electronics had varied effects on the world of
technology as a whole. The 1970s saw the use of more and more electronic equipment
in all fields of science, including satellite communications as well as space research.
This decade also marked a drastic change in the computer industry, making personal
computers a reality. Robots were also made, which could be guided by the computers
and were made extensive use of in factories. New electronics entertainment goods were
also produced.
There are various sectors in the electronics industry, which came into existence during
the 70s and considerable developments occurred in them. Some of the most important
sectors among these are:
Digital Electronics
Laser and Optical Electronics
Microwave Electronics
The 1980s: Recovery by the US Electronics Companies
Semi conductors became an important factor in the electronics industry by 1980. This
gave the chance to the US industries to make a comeback in the electronics market.
They soon recaptured their position as the leaders in the electronics world. Semi
conductors have helped the Silicon Valley get back its lost glory and fortune.

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The 1990s: Age of Semi Conductors
Semi conductors form an integral part of electronic goods and appliances. They are
used almost in all electronic equipments, starting from cellular phones to personal
computers. Several other electronic systems were invented, which helped to save and
transmit data. Semi conductors were used at a large scale in the electronic equipments
for entertainment.
The electronics industry has followed a long and happening path of history. The
improvements in the industry are the result of developments over a century. Though the
start of this was made by the inventions of John Ambrose Flemming and Dr. Lee De
Forest, several other scientists and researchers had also lent their useful contributions
to bring the industry to its present stage.
The electronics industry across the globe has received a tremendous growth over the
years, ever since its first development. The industry has changed the way of life across
the globe. Besides, it also has major effects on international economics. The industry
has made electronics an integrated part modern life
A. Origin & development of Electronics Industry:-
The industry traces its origins to the invention of the two-element electron tube (1904) by John
Ambrose Flemming, and the three-element tube (1906) by Lee De Forest. These inventions led
to the development of commercial radio in the 1920s, which boosted radio sales to $300 million
by the end of the decade. In 1947, the electronics industry made another important advance
when John Bardeen, Walter Brattain, and William Shockley invented the transistor. Smaller,
lighter, and more durable than the vacuum tubes that had been used in radios, transistors
touched off a period of progressive miniaturization of electronic devices. Integrated circuits,
which were developed in the 1950s, allowed the integration of several circuits into one circuit,
and the introduction of analog devices in the 1960s vastly increased the amount of information
that could be stored on a single silicon chip.
Other important sectors that have made great advances since the 1970s include laser and
optical electronics, digital electronics, and microwave electronics. Advances in the field of
electronics have also played a key role in the development of space technology and satellite
communications; inaugurated a revolution in the computer industry that led to the introduction of
the personal computer; resulted in the introduction of computer-guided robots in factories;
produced systems for storing and transmitting data electronically; greatly expanded the market
for popular music and culture; and, in the process, transformed life at home, the office, and the
factory. Many of these innovations, such as the transistor, had their origins in military research,
which needed increasingly complex electronic devices for modern high-tech warfare.
In the 1960s, the U.S. consumer electronics industry went into decline as manufacturers were
unable to compete with the quality and pricing of foreign products, especially the electronic
goods produced by Japanese companies such as Sony and Hitachi. By the 1980s, however,
U.S. manufacturers became the world leaders in semiconductor development and assembly. In

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the 1990s semiconductors were essential components of personal computers and most other
electronic items (including cellular telephones, televisions, medical equipment, and “smart”
appliances). While U.S. companies are still a major presence in the semiconductor industry
(representing about 40% of world sales in 1998), the consumer items themselves are mostly
made overseas. Worldwide electronic sales were nearly $700 billion in 1997.
B. Growth and Present status of the Industry:-
Electronics Industry, the business of creating, designing, producing, and selling devices
such as radios, televisions, stereos, computers, semiconductors, transistors, and
integrated circuits . As sales of electronic products in the United States grew from some
$200 million in 1927 to over $266 billion in 1990, the electronics industry transformed
factories, offices, and homes, emerging as a key economic sector that rivaled the
chemical, steel, and auto industries in size.
The figure below and attached presents iSuppli's forecast of global consumer-
electronics equipment revenue.
Source: iSuppli Corp. April 2006
The consumer electronics industry in India aims a 20% growth per annum to reach $160
billion from the existing $ 22 billion (Rs.95,700 crore) in 2005.
According to industry experts "In the first 10 months of the year, consumer electronics
products grew by 8-10%, but categories that are leading growth are the high end
categories like flat panel TVs, frost free refrigerators, fully automatic washing machines
and split air-conditioners. While the LCD TV segment has grown by over 400% in the
first 9 months, the plasma TV segment has grown by over 200% so far."

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Buoyancy in the economy, growing consumerism (consumer spending has been
growing at a pace of 6% per year over the past decade) coupled with the industry's
efforts to create demand by launching innovative technology products and enhance
availability in semi urban markets have all contributed to the growth this year.
"We expect the semi urban market contributions to keep growing," he added, citing the
trend witnessed by the CTV and washing machine markets since the year 2000,
wherein the contributions from these markets have progressively grown.
The retail boom and the arrival of digital transmission are other factors that are
expected to contribute to the growth.
The industry would like the support of the government to help the industry grow by
bringing down the total level of taxes, which currently range over 30%. In comparison,
the composite VAT in the countries like Thailand and China are 7% and 17%
respectively.
The industry needs a level-playing field, especially in view of the free trade agreements
(FTAs) that have come into place, an official from industry body, CETMA said.
For instance, while CTVs are imported from Thailand at 0% , inputs attract a customs
duty of 12.5%.
Excise duty on all consumer electronics products should be rationalised at 8%, while a
differential customs duty should be charged on raw materials , intermediates and
finished products.
C. Future of Electronic Industries:-
56 MILLION CIRCUIT BOARDS
Approximately 56 million circuit boards enter the Swedish market every year. Assume
that 10% of all these have some sort of fault. This means that roughly 5.6 million
electronic products will die an early death or need to be revived by making extensive
and expensive repairs.
Surely all of us have dealt with a troublesome electronic product. What a scrap heap it's
becoming! Whatever happened to the intentions underlying the WEEE Directive, other
than government gorging itself on disproportionate fines? Meanwhile, the Swedish
National Road Administration is scrapping its congestion-tax transponders. No one
knows where they wound up, because they were not marked in accordance with the
WEEE Directive - a failure that was not prosecuted by the Swedish WEEE authorities.

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CHAPTER-2
COMPANY PROFILE

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2.1 Origin of the Organization
History:-
Unified – started in Year 2000, by a group of Technocrats, is now a familiar and
popular name in the Indian Defense, Aerospace and Telecom segment. Since our
inception, we have grown rapidly to become a trusted partner for the D&A Design and
production houses, in India. The turn-over of UNIFIED group for the financial year 2007-
2008 was USD 11 million.
Unified Electronics is an Emerging Electronics Manufacturing Service (EMS) provider
located on Kanakapura road at Bangalore. Company was incorporated in the year 2005
and made its presence felt in the Indian EMS industry by partnering with many leading
OEMs in the country.
Unified focuses on delivering excellence in performance, flexibility and technology to

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meet customers expectations in quality, delivery and service.
At unified we have a team of passionate, talented and experienced professionals who
are committed to ensure total customer satisfaction.
Our core strengths include the ability to source high quality components from both
local and overseas suppliers at competitive rates, state of the art manufacture lines for
PTH & SMT boards and adequate infrastructure to delivery total EMS solution to
various industries .
Unified Electronics is able to grow phenomenally due to its dynamic and visionary
management's willingness to provide the necessary resources to meet its goal of
becoming leading EMS company in the country. It's various business alliances in India
& abroad and inherent experience in electronic component distribution business has
helped to develop an efficient supply chain which is a necessary ingredient for any
successful EMS Company.
Products & Services
Unified Electronics provides prototype fabrication, pilot production, bulk manufacturing
and after sales service support to its customer. Our service include PCB assemblies,
sourcing, box building, testing and after sales service support. We also provide product
design & engineering service to needy customer there by design for manufacture is
ensured.
We develop and source the plastic parts as per customer requirements and we also
undertake wire harness and cable assembly. Thus Unified Electronics is providing
Turnkey Electronic Manufacturing Service.
Following are the few types of products manufactured at Unified Electronics;
• Power Supply Modules (AC-DC Converter ,Controller and mechanical
enclosure)
• DC -DC Converters
• Digital control cards for varies applications
• Back-lit LED Display Module.
• PCB Assemblies for lighting (Drivers & Power LEDs assembled on metal core
PCBs) -Relay boards.

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• Various wire harnesses & cable assemblies.
We have developed a special expertise in manufacture of power electronics products .
Following are major industries served by Unified Electronics; -Energy Metering
• Telecommunication
• Automotive
• Industrial Electronics
• Solar & LED Lighting
Quality:
Unified Electronics is an ISO 9001:2000 certified company for manufacture and supply
of assembled PCBs and electronic products as per customers requirements.
We work towards total customers satisfaction through continual improvement of our
quality management system (QMS).We have periodic quality improvement meetings
where in we monitor the customer complaints and customer feedbacks. We are in the
process of implementing total quality management (TQM) practices like 5S,
Kaizen,SQC/SPC etc so as to deliver defect free products to our customers. Our motto
is to improve our systems and processes continuously so that we delivery high quality
cost effective manufacturing services to our customers.
Infrastructure & Resources
We have a modern manufacturing facility spread across 15000 Sq Ft area with fully
ESD compliance . Our facility houses the following resources under one roof;
• Highly motivated manpower of over 100 people.
• Component forming and PCB Stuffing lines
• State of the art Wave Soldiering facility
• Dek solder paste Screen Printer
• Juki Pick & Place machine with tray feeder
• EPS SMT Re-flow Oven

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• Mirtek Automatic Optical inspection (AOI)
• Lead free process capability
• 0402 Component placement
Unified Electronics offers flexibility & quick response to its customer to provide any
combination of services to meat their specific requirements. We are forging long term
partnerships with a commitment to meet customers emerging needs through continuous
improvement & constant upgraduation.
Vision
To become a global leader in providing Hi-tech products and Solutions,
to the Defense , Aerospace and Telecom Market.
Goal
To achieve customer satisfaction through excellence in design, supply chain
management, manufacturing and repair solutions. Through our culture, our drive and
the expertise of each individual team member, we are uniquely positioned to provide
best-in-class services to a global customer base.
Products
**Industrial MIL and Space qualified Active, Passive components to the Indian Defense,
Aerospace, and Telecom Organizations.**

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2.3 Present status of the Organization
The Organization is growing day-by-day in terms of product sales, profit and customer
satisfaction. Unified Electronics is an ISO 9001:2000 certified company for manufacture
and supply of assembled PCBs and electronic products as per customers requirements.
The turn-over of UNIFIED group for the financial year 2007-2008 was USD 11 million.
We have offices in strategic locations - Mumbai, Delhi, Ahmadabad,
Hyderabad, Chennai and the corporate office at Bangalore. We have also trading
offices in Hongkong and Singapore.
2.4 Functional Departments of the Organization
 Production Department
 Purchase Department
 Sales Department
 Planning Department
 Quality Department
 Stores Department
 Engineering Department
 R&D Department

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2.5 Organization Structure and Chart

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2.6 Product and Service profile of the Organization competitors
1. Axiomatic Corporation, Canada: High efficiency machine control components for
rugged applications DC-DC converters, Battery chargers, Motor Controllers, Surge
Suppressors, Signal converters, position sensors, Can Bus controllers, Current
Converters, Embedded Controls.
Applications: Military, Industrial, Telecom, Commercial.
www.axiomatic.com
2. BNZ Technologies Inc, USA : Ultra wideband LNA’s,
Wideband High dynamic range amplifiers, Cryogenic Amplifiers, Waveguide Amplifiers,
and High power Amplifiers.5KHz to 60GHz options available. RoHs compliant
Applications: Military, Space, Telecom.
www.bnztech.com
3. Cole Instrument Corp, USA: Rotary Switches, MIL/QPL Qualified Switches, Key
lock Switches, Illuminated Switches, Encoder Switches, Solid State Relay Switches,
and Custom Switches etc.
Application: Aerospace, Military, Telecom, Industrial.
www.cole-switches.com
4. Electro-Adapter Inc, USA: MIL-C-85049/QPL design Connector Accessories.
Accessories for Circular Connectors, D-sub, Micro-D and ARINC Rectangular
connectors. Custom Conduit Assemblies and Adapters. Accessory banding systems
and banding tools.
Application: Military, Industrial, Telecom
www.electro-adapter.com

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5. GPD Optoelectronics CORP, USA: MIL-883 High speed Germanium Transistors
and Diodes. Large and small area, wide performance range, high responsivity, high
shunt resistance, and planar design for high reliability. In GaAs photo detectors as well
as Si/Ge dual detectors to meet the most demanding military and commercial
applications.
Application : Military, Telecom, Industrial, Commercial
www.gpd-ir.com
6. Harbour Industries Inc, USA : Single conductor, Multi Conductor Coaxial Military
Specification Cables. MIL-C-17 Cables as per QPL constructions. Quad & Twisted Pair
Cables for Aerospace Applications. Low Loss, High Strength, Strip Braid, Coaxial
Cables. Industrial Cables for High Temperature Applications. UL&CSA approved parts.
Application: Aerospace, Military, Telecom, Industrial.
www.harbourind.com
7. IMS Connector Systems, Germany: Coaxial RF Connectors, Coaxial Cable
Assemblies, RF Test and Antenna Switches, Test Adapters and Test Assemblies,
Antenna Contacts and RF Antennas. 1.6/5.6, 7/16, BNC, FAKRA (SMBA®), FME, High
power inserts and High voltage inserts, RF coaxial inserts, MCX, MMCX, N, SMA, SMB,
SMC, SMM, SMP, SMS and more.
Application: Telecom, Industrial, Commercial.
www.imscs.com
8. ISOCOM Optocouplers, UK : Radiation Hardened, Mil 883,UL,BSI 9400 approved
optocouplers for hi-rel,military application. RoHS compliance. High Speed, Hermetically
sealed, ceramic optocouplers.
Application: Aerospace, Military, Telecom, Industrial
www.isocomoptocouplers.com
9. JQL Electronics Inc, USA : RF Isolators,Circulators,Power
dividers,combiners,Directional couplers, Ceramic Filters, Power Transformers, Ferrite
Garnet, waveguide to coax adapters.
Application: Military,Telecom,Industrial,Commercial.
www.jqlelectronics.com

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10. One Stop Systems, USA: CPCI/CPCIe enclosures backplanes, I/O boards,CPU
boards,Power supplies, Career Boards,Motherboard systems,WAN,LAN
CarrierBoards,PCIe over cable accessories and Storage systems.
Application : Military, Telecom, Industrial, Commercial
www.onestopsystems.com
11. Opt Hellas SA, Greece : Monolithic Crystal Filters, Crystal Filters, Crystal Units, LC
Filters, Cavity Filters, Duplexer Filters, Diplexer Filters , Coil Assemblies. Standard and
Customized Packages.
Application : Aerospace, Military, Telecom, Industrial.
www.opthellas.com
12. Power Supply Concepts Inc, USA : Customized power supplies for use in
Naval,Military,Aircraft, Tanks,weapons and Industrial . Over 500 designs are in use
worldwide. Compact,portable for a wide range of field applications.
Application : Military, Aerospace, Telecom, and Transport.
www.custompowersupplies.us
13. RF Techniques, USA : High Power Brazed & Standard Resistors, Attenuators,
Terminations. Flange and Surface Mount Terminations. Flange Mounted and Surface
Mounted Resistors, Terminations, Attenuators in BeO, AIN and Alumina Substrates.
Drop in Replacements for Acrian and Rf products components.
Applications : Aerospace, Military, Industrial, Commercial.
www.rftechniques.com
14. RFI Corporation, USA : Standard and Custom Built EMI/EMC/RFI Filters. QPL
Sprague Filtron Filters, Telephone Line Filters, Pulse & Power Transformers, High
Voltage & High Frequency Recon Mica Capacitors, Modulators, Pulse Assemblies &
Inductors.
Applications : Aerospace, Military, Telecom, Industrial.
www.rficorp.com

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15. Schlegel EM, USA : Electromagnetic Interference Shielding products like Fabric
over Foam Gaskets,Conductive Foam,Elastomers, Conductive Tapes,I/O Shielding
Gaskets, Environmental / EMI Shielding etc.RoHS compliance.
Application : Military,Telecom,Industrial,Commercial
www.schlegelemi.com
16. TripleEase, USA : Eurocage electronic packaging solutions like Front panels,metal
front panel handles, extruded aluminum card guide assemblies, rugged card cages,
backplanes, power supplies and enclosures for VME (1101.01).,VME64x
(1101.10),VXI,PCI andcPCI systems.
Application: Military, Telecom, Industrial, Commercial
www.tripleease.com
17. United Monolithic Semiconductors, France : RF,Microwave,millimeter wave
components and Ics. High power amplifiers,LNAs,Attenuators,Detectors,Down
Converters,Multipliers,Phase Shifters,Switch,VCOs in DIE, QFN and Ceramic
packages.
Applications: Military,Space,Telecom,Automotive.
www.ums-gaas.com
18. Xtremesemi, USA : MIL-883, Radiation Hardened A/D converters for applications in
aerospace and military. 12,14,16 bit A/D converters. Ceramic,Hermetic and custom
packaging. Full environmental testing,100% lot screening,QCI options.
Application: Military, Aerospace
www.xtremesemi.com

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2.7 Market profile of the Organization
• Passive Devices: Capacitors, Filters, Varistors, Inductors, EMC, Thermistors,
Chip Resistors, Metal film Resistors, Multi Layer Ceramic Capacitors (MLCC),
Multi Layer Chip Inductors, Beads, HF Devices, RF Devices like Ceramic Chip
Antenna, Band pass filter, Low Pass Filter, Balun, Diplexer, Common Mode Filter
etc.
• Connectors: PCB Board Connectors, DIN connectors & Flat cable connectors,
Circular and Heavy Duty Connectors, IC sockets, PLCC & PGA sockets, RF
Connectors, Fiber Optic Connector, Power Connector, and Automobile
Connectors.
 Active / Integrated Devices: A/D & D/A Converters, Bus isolators,
Communication & Remote ICs, Microprocessor and support ICs, Special ICs,
Power amplifiers, Drives, Memory, Multi-vibrators, Decoder, Encoders,
Multiplexers, Opto Electronic products.
• Discrete Devices: Diodes-Zener, Tunnel, LEDs, Bridge Rectifiers, Power
Regulators, RF MOSFET, Crystal Oscillators, Thyristors, Modules.
 Electromechanical parts: Cables, Cable connectors assemblies, Contacts,
Maintenance free Batteries
• Others: PLD’s, Communication controllers, Processors, ASIC’s, DSP boards,
USB Devices, Motherboards for PCs, LCDs, RF Components, Test equipments
and other accessories.
We are registered vendor at Aeronautical Development Establishment,
Bangalore, Research Imarat Centre, Hyderabad, and National Aeronautical
Limited Bangalore.
We have been supplying to BEL Bangalore, BEL Ghaziabad and BEL Chennai.
We are regular suppliers to defence organizations and agencies like DARE, ADE,
LRDE Bangalore, SAC Ahmadabad, NRSA, Hyderabad etc.

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CHAPTER-3
INTRODUCTION
OF
THE TOPIC

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3.1 Work Profile
Recruited as Electronic Data Processing (EDP)/ Network Administrator.
Roles and Responsibilities:
 System Maintenance
 Networking
 Security Management
 Hardware & Software Inventory Management
 Office Automation Management
 Data Backup & Storage
3.2 Description of live experiences
Unified Electronics is PCB circuit board manufacturing company, while working
as a Network Administrator I also got so many experiences from different
departments, which are as follows:
Sales Department: - Enquiry of sales order from sales manager.
Planning: - As per order planning fixation.
Purchase department: - As per order & shortage of raw material. Placing the
purchase order.
Stores department: - Against purchase order inward material after inspect of
material as per work order issue the material.
Production department: - As per planning received the raw material from store
& produce the product till finish good stage.
Logistics: - After completion of finish good dispatch the good to the destination.

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CHAPTER 4
STUDY OF SELECTED
RESEARCH PROBLEM

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4.1 Research design and Methodology
RESEARCH DESIGN
Introduction
Methodology used for carry out for the project titled “OFFICE AUTOMATION
MANAGEMENT” with special reference to UNIFIED ELECTRONICS (INDIA) LTD. in
Bangalore, are described in this overall project.
Research design is the plan, structure, and strategy of investigation achieved
so as to obtain answers to research questions and to control variance. Design
consists of three important terms-plan, structure and strategy. The plan is an outline
of the research scheme on which the researcher is to work. The structure of the
research is more specific outline or the scheme and the strategy shows how the
research will be carried out, specifying the methods to be used in the collection and
analysis of data. Different types research designs have emerged on account of the
different perspective from which a research study can be viewed. However, a
frequently used classification system is to group research designs under three broad
categories-exploratory, description & casual
Methodology:-
Research requires primary data to have study upon some subject for the sake of
collection of primary data. We have put so many questions as per the given criteria by
IT Manager and made an appropriate questionnaire which was of 15 questions; it could
give the detail of various problems faced by internal customer (Employees).
Regarding Office Automation Management which I was looking upon.

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After having prepared the questionnaire, it was distributed to the employees to
get the response from them and I personally asked to gain some information. As a
result we got the primary data which was required to plot the result of the research. It
provided much information about the internal problems regarding Office Automation.
After having prepared a questionnaire I need to decide how to collect the primary data
so I distributed the questionnaires to the all employees and got the information by direct
interview method.
4.2 Statement of research problem
The first in research work is formulating a research problem. It is an important
stage in applied research, as poorly defined problems will not yield useful results. It is
rightly said, “A problem well defined is half-solved”. Poorly defined problems cause
confusion and do not allow the research to develop a good research design.
Unified Electronics (India) Ltd. is facing the following problems in the Office
Automation Management.
 Some of the systems are slow comparing to other in terms of processing time.
 Employees at different remote location are unable to attend meeting at a single
place every time when the meeting organized.
 The dimension of the conference room is small and it is not well furnished and
equipped with needful resources.
 For scanning document(s), employee has to wait for each document to be
scanned and transferred to the attached/connected PC and finally the scanned
document to be compressed and converted into PDF or appropriate format. The
whole process takes around 2 minutes for each document.
 Whenever the Fax machine receives the fax, the corresponding employee has to
collect the appropriate fax from the fax machine. Sometimes fax get misplaced or

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stuck/jam inside the machine and the important fax get damaged.
 Security software is not providing maximum security to prevent the upcoming
threats.
 Due to slow processing speed some of the employees are not satisfied with the
system provided to them.
 Because mini generator was not taking load of the print server so employees
were getting problem regarding printing documents when there is power cut off.
 The user are getting problem while connecting Reliance Net connect data card.
4.3 Objective of the study:
Objective of the study will be as under which directly or indirectly will reflect .
 To know the problem regarding Information Technologies.
 To study the problem details.
 To get the information about Electronic Data Processing.
 To study Internal Environment.
 To study technical problems

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Solution to the problem:-
 For system whose processing time is slow, main memory should be increased.
 For employees who are located at remote location can also attend the meeting
which is being presented at different geographic location by using Remote
Meeting software (like GoTo meeting, Cisco WebEx, etc.).
The Presenter or Host has to only send the invitation code to the other
employee’s e-mail address.
 There should be a well-equipped conference room with projector and wall
mounted screen and also video conferencing with VOIP facility and high
broadcasting speed.
 Multi Function Center (MFC) network ready printer should be purchased to
enable employees to receive scanned document to their PC directly and it can
also be used to receive incoming fax soft copy saved to a system.
 Remote access software (Ex., Cross loop) should be used within the organization
to enable accessing of system from remote location.
 Open Source Ticketing System or Help Desk Management software should be
purchased to get feedback and respond to the frequently asked questions of the
customers.
 Security software should be changed to protect system from high risk threats
(like Trojan horse).
 The problem regarding Data card should be complained to Reliance Data card
technical support.

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Sample Area:
The study and survey was conducted in Unified Electronics (India) Ltd.,
Bangalore. The research was conducted in company’s head office, Bangalore.
Sample Size:
Sample size taken for the study is 18. Among them 12 respondents are manager in
their particular field and the remaining 6 respondents are employees. All respondents
are located in Bangalore.
Sampling method:
Sampling is the most important part of research. Sampling helps the researcher
to get different level of information from, among the population of the area where the
research was held. I have done my research within the organization, so I have chose all
the workers and employees of the organization, upon which we had to research
sampling only does not means the research has be completed with primary data
analysis of the data should be made so as to find out the real value and the situation of
the research problem.
Tools:
The study was conducted with the questionnaire method, observation method and
interview with business development managers.

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Method of data collection
For the purpose of the study both primary and secondary data have been used.
Primary data:
A structured questionnaire was prop and to get primary data from the randomly
selected respondents. The questionnaire was pre-tested to check the understandability
of the questions and then the required changes were made. It was also necessary to
make the questionnaire simple as possible. So as to minimize the “no response”.
The questionnaire was prepared for internal employees of the organization.
Secondary data:
The secondary data mean data that are available, secondary data may be either
published or unpublished data. Usually published data’s are available in
 Technical & trade journals.
 Books, magazines and newspaper.
Secondary data was collected from various internal source of the firm which is proceed
from its normal operations within the premises. These data includes various books,
catalogues, internal source, and expert opinion. Etc.
Limitations:
The study has mainly harnessed the primary sources of information and efforts
have been made to evolve and present a perfect report. Despite these, 100% perfection
cannot be claimed. More over this being a social science, laboratory condition are not
available and human behavior cannot be regulated for experimentation.
Hence, a certain degree of error or deficiency can never be ignored.
Nevertheless what has been done in this to minimize the deviation, so as ensure that
the research is more accurate, more dependable and more reliable.

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 Since the survey is carried out in organization itself, the
Information obtained and given is limited to this region only.
 Since the study was limited to only four months detailed analysis of the
information obtained.
 To collect the questionnaire, data is limited only to particular respondents.
 It was assumed that the information given by the respondents are true and
unbiased.
4.4 Analysis and Interpretation of data
TABLE 1:
1. How much satisfied are you with the system provided to you?
Number of Respondents Percentage
Dissatisfied 4 20%
Neutral 2 10%
Satisfied 12 60%
Extremely satisfied 2 10%
Total 20 100%

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INTERPRETATION:
 20% of the respondents are dissatisfied.
 10% of the respondents are neutral.
 60% of the respondents are satisfied.
 10% of the respondents are extremely satisfied.
CHART 1:
20%
10%
60%
10%
System Satisfaction
Dissatisfied Neutral Satisfied Extremely Satisfied

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TABLE 2:
2. About conference room.
Good 2 10%
Change location 4 20%
Short lengthen 8 40%
Not well equipped 6 30%
Total 20 100%
INTERPRETATION:
 10% of the respondents are saying good.
 20% of the respondents are saying location should be change.
 40% of the respondents are saying short lengthen.
 30% of the respondents are saying not well equipped.

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CHART 2:
TABLE 3:
3. Suffering from scanning problem.
Yes 15 75%
No 5 25%
Total 20 100%
10%
20%
40%
30%
Conference Room
Good Change Location
Short lengthen Not well equipped

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INTERPRETATION:
 75% of the respondents are saying yes.
 25% of the respondents are saying no.
CHART 3:
TABLE 4:
4. Suffering from downloading speed.
Yes 6 30%
No 14 70%
Total 20 100%
75%
25%
Scanning Problem
Yes No

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INTERPRETATION:
CHART 4:
TABLE 5:
5. Suffering from Internet connectivity problem.
Yes 13 65%
No 7 35%
30%
70%
Downloading Problem
Yes No

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INTERPRETATION:
CHART 5:
TABLE 6:
6. Preferred e-mail program.
MS-Outlook 2007 16 80%
Windows Mail 1 5%
Thunderbird 2 10%
Outlook Express 1 5%
Total 20 100%
65%
35%
Connectivity Problem
Yes No

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INTERPRETATION:
 80% of the respondents preferred MS-Outlook 2007.
 5% of the respondents preferred Windows Mail.
 10% of the respondents preferred Thunderbird.
 5% of the respondents are preferred Outlook Express.
CHART 6:
TABLE 7:
7. Printing documents when there is no power.
Yes 12 60%
No 8 40%
80%
5%
10% 5%
Preferred E-mail Program
MS-Outlook 2007 Windows Mail
Thunderbird Outlook Express

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INTERPRETATION:
CHART 7:
TABLE 8:
8. Fax send/receive problem.
Yes 8 40%
No 12 60%
60%
40%
Printing problem
Yes No

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INTERPRETATION:
CHART 8:
TABLE 9:
9. Are you satisfied with the power backup facility?
Yes 9 45%
No 11 55%
40%
60%
Yes No

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INTERPRETATION:
CHART 9:
TABLE 10:
10.Are you satisfied with the Intranet .
Yes 14 70%
No 6 30%
45%
55%
Power Backup
yes No

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INTERPRETATION:
CHART 10:
TABLE 11:
11.Are you satisfied with the Net connect data card provided to you?
Yes 7 35%
No 13 65%
70%
30%
Intranet
Yes No

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INTERPRETATION:
CHART 11:
TABLE 12:
12.How much satisfied are you with security software installed in your system?
Dissatisfied 4 20%
Neutral 6 30%
Satisfied 6 30%
Extremely satisfied 4 20%
Total 20 100%
35%
65%
Data Card
Yes No

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INTERPRETATION:
 20% of the respondents are dissatisfied.
 30% of the respondents are neutral.
 30% of the respondents are satisfied.
 20% of the respondents are extremely satisfied.
CHART 12:
20%
30%30%
20%
Security Software
Dissatisfied Neutral Satisfied Dissatisfied

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TABLE 13:
13.What do you think there is requirement of remote meeting software for online
meetings?
Yes 16 80%
No 4 20%
INTERPRETATION:
CHART 13:
80%
20%
Remote Meeting Software
Yes No

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TABLE 14:
14.Is there any requirement for Help Desk management software for customer query
support?
Yes 17 85%
No 3 15%
INTERPRETATION:
CHART 14:
85%
15%
HelpDesk Software
Yes No

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4.5 Summary of Findings
As per research we come to know that the requirement of office Automatic is must.
Employees located at different regions and branches were finding difficulties to attend
monthly meeting at head office. The conference room was small lengthen and not well-
equipped according to advanced technology (like 3G). Employees were getting problem
while scanning every single document and fax receiving problem. Net connect data card
have issues while connecting/disconnecting. Few systems processing speed is also
slow. Spam and junk mails like issues and threat from Trojan Horse viruses.

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CHAPTER-5
SUMMARY
AND
CONCLUSION

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5.1 Summary of learning experience
Unified Electronics is PCB circuit board manufacturing company, while working as a supply
chain management trainee, I also got so many experiences from different departments,
which are as follows:
Sales Department: - Enquiry of sales order from sales manager.
Planning: - As per order planning fixation.
Purchase department: - As per order & shortage of raw material, placing the purchase
order.
Stores department: - Against purchase order inward material after inspect of material as
per work order issue the material.
Production department: - As per planning received the raw material from store & produce
the product till finish good stage.
Logistics: - After completion of finish good, dispatch the good to the destination.

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5.2 Conclusion and Recommendations
 For system whose processing time is slow, main memory should be increased.
 Employees located at remote location can also attend the meeting which is being
presented at different geographic location by using Remote Meeting software
(like GoTo meeting, Cisco WebEx, etc.).
 There should be a well-equipped conference room with projector and wall
mounted screen and also video conferencing with VOIP facility and high
broadcasting speed.
 Multi Function Center (MFC) network ready printer should be purchased to
enable employees to receive scanned document to their PC directly and it can
also be used to receive incoming fax soft copy saved to a system.
 Remote access software (Ex., Cross loop) should be used within the organization
to enable accessing of system from remote location.
 Open Source Ticketing System or Help Desk Management software should be
purchased to get feedback and respond to the frequently asked questions of the
customers.
 Security software should be changed to protect system from high risk threats
(like Trojan horse).

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CHAPTER 6
APPENDIX

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6.1 Questionnaires
Name: Designation:
=======================================================================
*Note: Kindly marked Tick just near to the appropriate correct answer.
1. How much satisfied are you with the system provided to you?
A) Dissatisfied
B) Neutral
C) Satisfied
D) Extremely satisfied
2. What do you think about the conference room?
A) Good
B) Location should be change
C) Short lengthen
D) Not well equipped
3. Are you suffering from scanning problem?
A) Yes
B) No
4. Are you suffering from downloading speed of Internet?
A) Yes
B) No
5. Are you suffering from connectivity problem of Internet?
A) Yes
B) No
6. Which of the following E-mail program you preferred?
A) Microsoft Outlook 2007
B) Windows Mail
C) Thunderbird
D) Outlook Express

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7. Are you facing problem regarding printing documents when there is no power?
A) Yes
B) No
8. Are you suffering from fax send/receive problem?
A) Yes
B) No
9. Are you satisfied with the power backup facility?
A) Yes
B) No
10. Are you satisfied with the Internet speed?
A) Yes
B) No
11. Are you satisfied with the Net connect data card provided to you?
A) Yes
B) No
12. How much satisfied are you with security software installed in your system?
A) Dissatisfied
B) Neutral
C) Satisfied
D) Extremely satisfied
13. What do you think there is requirement of remote meeting software for online
meetings?
A) Yes
B) No
14. Is there any requirement for Help Desk management software for customer query
support?
A) Yes
B) No
Thank you for your co-operation Signature of the Respondent

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6.2 Bibliography
Websites:
www.unified.co.in
www.google.com
www.wikipedia.com
Book:
Research methodology
Author: - C.R. Kothari
Magazine:
Electricals & Electronics

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