The National Transportation Library Virtual Reference Team answers transportation information requests via email and phone. The team is trained on a wide range of transportation topics and experienced in using BTS databases. They receive 1000-2500 questions per month and aim to respond within 4 business days. The team serves government agencies, businesses, academics, and the general public. They handle media questions, security threats, and messages addressed to the Secretary. Common question types include requests about RITA programs, transportation issues, and general research.