3. Active Listening
• Active listening involves listening with all senses.
• Active listening not only means focusing fully on the speaker but also
actively showing verbal and non-verbal signs of listening.
4.
5. Passive Listening
• Passive listening is little more than hearing. Passive listening
is listening without reacting: allowing someone to speak, without
interrupting. Not doing anything else at the same time, and yet not
really paying attention to what's being said.
6. Selective Listening
• Selective listening is when you focus your attention on some specific
information. It involves consciously or unconsciously choosing to
listen to what is relevant to you and ignore what isn't.
7. Importance of listening skills
• Being a good listener helps solve problems, resolve conflicts, and
improve relationships.
• In the workplace, effective listening contributes to fewer errors, less
wasted time, and improved accuracy.
• Effective listening helps build friendships and careers.
8.
9. Note Taking
• Note taking is, essentially, the practice of recording
information captured from another source.
• It is not just be the action of writing something down, but
rather the act of recording information that you will
remember and will help you in your future.
10. Note taking & listening
• Taking notes helps you to concentrate and listen effectively.
• Notes are a useful record of key information, and the sources
of that information.
• Writing notes helps you remember what you heard.
• Selecting what to note down increases your understanding.
11. Methods of note taking
• Outline method
• Mind mapping
• Flow chart
12. Outlining method
• The outlining method is perhaps the most common form of
note taking used by college students; an outline naturally
organizes the information in a highly structured, logical
manner, forming a skeleton of the textbook chapter or lecture
subject that serves as an excellent study guide when
preparing for tests.
13.
14.
15. Mind Mapping
• Mind maps, also known as concept maps or spider diagrams.
• The Mind Map method of note taking uses graphical representations
and keywords and phrases to connect ideas.
• They help you see connections and provide an overview of key points.
• The basic principle is to note down the central topic or idea in the
centre and work outwards adding the points which flow from and
connect to it.
• Mind maps are also used as a visual technique in revision.
16.
17.
18. Flow Chart Method
• The flow method of note-taking is a simple note-taking
method that involves jotting down concepts and relating them
to one another with arrows.
• You can engage your creative (right) brain by drawing the
flow-based notes and begin to make connections that lead to
learning.
19.
20. Agenda of the meeting
• A meeting agenda is a list of topics or activities that you want to cover
during the meeting.
• The primary aim of the agenda is to provide attendees with a clear
picture of what will happen during the meeting, who will lead each
task and how long each step may take.
• Having this knowledge before and during the meeting can support an
effective discussion
21. Advantages of writing a meeting agenda
• It gives the meeting a clear purpose.
• It helps you stay on track.
• Meeting agendas save time by avoiding unnecessary discussions.
• It defines expectations and responsibilities.
• Having a meeting agenda helps in quick decision making
• It ensures essential topics are covered.
• Sending the agenda in advance prepares participants.
• A meeting agenda helps in the preparation of meeting minutes
• By preparing a meeting agenda, the meeting members can discuss their
thoughts and views informally before the meeting.
22. • Sales Team Weekly Review Meeting
• Date: 04/14/24
• Time: 02:00 pm – 02:45 pm
• Meeting Participants: @Alice, @Bob, @Charlie, @Dana
• Meeting’s Purpose:
• Evaluate weekly sales performance and discuss strategies for improvement
• Agenda
• a. Before the meeting:
• Each participant should update the CRM with the latest sales data
• b. Discussion topics:
• Review weekly sales figures and trends (15 min)
• Discuss obstacles in the sales pipeline and solutions (10 min, @Alice)
• Brainstorm strategies for upcoming sales campaign (10 min, @Bob)
• Set goals for the next week (10 min)
• c. Action items:
• Compile a report of weekly sales metrics – @Charlie
• Draft a preliminary plan for the sales campaign – @Dana
• Organize a training session on new sales software – @Alice
23. Sample-2
• Meeting Agenda
Date: July 4, 2021
Time: 1:00 PM IST
Location: Conference Room
• Agenda details
• Goals: Examine last year's marketing efforts, identify
seasonal slumps in product demand, plan methods to
raise demand during these slumps and make sure we
are ready for the next marketing campaign.
• 1. Examine last year's marketing initiatives
Time: 15 minutes
Purpose: Share information
Leader: Raj Mehraa.
• Showcase previous year's marketing initiatives
• After each marketing campaign, review the sales
figures
• Determine which campaigns had the greatest impact
• 2. How can we effectively handle our product's
evolving needs?
Time: 45 minutes
Purpose: Discussion
Leader: Bhanu Saxenaa.
• Examine sales figures from the previous four quartersb.
• Recognise any patterns in the sales figuresc.
• Discuss ways to increase sale.
• 3. Getting ready for the next marketing campaign
Time: 20 minutes
Purpose: Decision
Leader: Riya Guptaa.
• How should we prepare for the upcoming marketing
campaign?.
• Review the marketing campaign materials that are
attached
• ii. Assign duties to each member of the teamb. How will
we measure the campaign's effectiveness?
• c. Review the campaign's sales targets
• 4. Finalising of meeting
Time: 5 minutes
Purpose: Decision
Leader: Raj Mehraa.
• What did we do well in this meeting?
• b. How should we approach the next meeting?
24. Meeting of meeting
• Meeting minutes are notes that are recorded during a meeting.
• They highlight the key issues that are discussed, motions proposed or
voted on, and activities to be undertaken.
• The minutes of a meeting are usually taken by a designated member
of the group.
25. Sample of minutes of meeting
• Minutes of the meeting
• The meeting …… was held on……in the……… at …….
• Members present:
1.
2.
• Agenda for the meeting was:
1.
2.
• The Coordinator welcomed the chairman and all the members for the
meeting. Thereafter the minutes of previous meeting were read. Discussion
was continued on the following points of agenda
26. Sample for Annual day celebration
• Agenda for “Utsav – 2019”. Annual day of Reliable Junior College,
Mahim.
• 1. To discuss the date, venue and time for Utsav.
• 2. To decide and invite Chief guest for inauguration.
• 3. To set up the various committees – Cultural Committee, Welcoming
Committee, Refreshment Committee, Security Committee, Stage
Committee.
• 4. To assign the responsibilities to the various committees.
• 5. To issue special passes for the VIP’s and guest.
• 6. To fix the budget for the annual day.
• 7. To decide the vendor for Momentos and Medals.
